Mercure Auxerre Autoroute du Soleil

Hotels
•
Mercure
7.4 (453 reviews)
Route Nationale 6 , Appoigny , FR
+33 3 86 53 25 00

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (near motorways/very convenient)
Good/excellent food and breakfast
Comfortable rooms and bedding for many guests
Friendly and helpful reception staff (in several reviews)
Convenient stop for travel / good value for many guests
Cons:
Maintenance and cleanliness issues (dated areas, carpet, occasional severe cleanliness lapses)
Heating/air-conditioning problems or rooms cold until card inserted
Breakfast service understaffed at times (coffee unavailable)
Amenities issues (cold pool, no mini-fridge in some rooms, parking/access problem)
Extra charges/prices for on-site orders perceived as high by some guests

Categories

Cleanliness
6.6
Mostly reported as good in many stays (propreté excellente), but several guests reported maintenance/cleaning lapses (bottles in corridors, laundry door left open) and one severe incident of feces in a toilet — lowers overall cleanliness perception.
Service
7
Reception and front-desk often praised as friendly and helpful, but recurrent comments about understaffing/poorly trained staff (breakfast service problems, incorrect charging at checkout) give a mixed score.
Location
8.6
Consistently highlighted as a strength (very good location, near A6/autobahn, convenient for travel); frequent positive mentions across reviews.
Room Quality
6.8
Rooms often described as comfortable with good bedding, but several guests noted dated areas, narrow single beds, carpet issues, odor problems in at least one room and HVAC failures — mixed/average quality.
Amenities
6.9
Functional but with issues: pool temperature too low for some, no small fridge in some rooms, air-conditioning/heating failures, parking/access issue for one room and general signs of ageing.
Value for Money
7.4
Mixed signals: some guests explicitly note good value for money, others find on-site prices high (breakfast/ordering extras); scored at the overall target to reflect balance.
Food and Beverage
8.5
Frequently praised: excellent dinner and extensive breakfast buffet; however occasional operational failures (no coffee due to understaffing/equipment issues) slightly reduce the score.
Overall Experience
7.4
Generally a convenient, comfortable stop with strong location and good food for many guests, but offset by cleanliness and maintenance/service inconsistencies leading to a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Accommodations
Experience comfort and style in our 77 modern rooms overlooking a beautiful 4-hectare park. Enjoy the convenience of ground-level rooms equipped with all the amenities you need for a relaxing stay.

Gastronomic Delights
Indulge in the flavors of Burgundy at our on-site restaurant, Le Chaumois. Delight your taste buds with traditional and tasty cuisine prepared with the finest local ingredients.

Versatile Event Spaces
Host your next event in one of our 6 adjustable conference rooms, accommodating up to 300 guests. With a total area of 335m², our conference facilities are perfect for a successful and seamless gathering.

Book now for an unforgettable stay at Mercure Auxerre and make lasting memories in the heart of the Yonne Valley.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORY

Location

Guest Reviews

7.4
Based on 453 reviews
Cleanliness: 6.6
Service: 7
Location: 8.6
Room Quality: 6.8
Amenities: 6.9
Value for Money: 7.4
Food and Beverage: 8.5
Overall Experience: 7.4
M
Michel • solo_traveller • fr
2
Affreux
Pros:

La situation

Cons:

Aucun chauffage

2026-10-28 • via Nuitee
J
juan • couple • tw
8
2026-10-23 • via Nuitee
A
Assia • solo_traveller • fr
8
2026-10-16 • via Nuitee
V
Véronique • solo_traveller • fr
10
2026-10-15 • via Nuitee
C
Christine • couple • ch
10
Sehr gute Lage und Hunde sind absolut kein Problem
Pros:

Sehr gutes Abendessen und das Frühstücksbuffet war auch sehr umfangreich.

2026-10-15 • via Nuitee
F
Frank • solo_traveller • lu
8
2026-10-10 • via Nuitee
J
Jean-Daniel • couple • ch
7
Hotel pratique pour voyager avec une excellente cuisine.
Pros:

Hotel bien situé pour voyager. Excellente cuisine pour le diner et le petit-déjeuner.

Cons:

air conditionné en panne.

2026-10-08 • via Nuitee
K
Karin • couple • ch
7
2026-10-08 • via Nuitee
S
Stefan • solo_traveller • de
5
Fachkräftemangel auch hier .... Leider!
Pros:

Die Lage ist extrem gut und das check in verlief ebenfalls total freundlich und professionell.

Cons:

Das Frühstück war eine Katastrophe. Nicht die Auswahl oder die Qualität..Dies war wie in den vergangenen Jahren hervorragend...Sondern das drumherum!
Ein einzelner Mitarbeiter, total überfordert..Keine cafetassen an der cafemaschine....Eine volle tropfwasserschale legte die Cafemaschine lahm und auch nach 20 Minuten und wiederholtem hinweisen, gab es keinen Café. Irgendwann resignierten wir und wollten die Reise fortsetzen, als der selbe überforderte Mitarbeiter dann beim checkout nochmals das Frühstück berechnen wollte, das bereits beim buchen über booking.com bezahlt war.
Nach längerer Diskussion konnte er dann überzeugt werden...
Alles in allem kein schöner Start in den Tag.

2026-10-07 • via Nuitee
M
Muriel • couple • fr
6
Pros:

Confort des chambres , environnement agréable

Cons:

Nuisances sonores dans notre bâtiment, dues à un mariage!
État des bâtiments passable, ils auraient besoin d'un bon rafraichissement général (murs, escaliers...).
Porte de la buanderie restée ouverte du notre arrivée à notre départ)! Bouteilles dans le couloir non ramassées.

2026-09-19 • via Nuitee
R
Roger • solo_traveller • li
10
2026-09-18 • via Nuitee
C
catello • couple • it
8
2026-09-16 • via Nuitee
J
Justin • couple • gb
8
Convenient, comfortable, good value for money
Pros:

Excellent food, perfectly comfortable room, nice service from pleasant and helpful staff

Cons:

This is a functional hotel that served our purpose well on our trip from UK to the French Alps.

2026-09-14 • via Nuitee
K
Kevin • couple • gb
7
Fine would stay again
Pros:

Good spot off A6

Cons:

Heating / cooling off in rooms until you arrive and put card in - you may as well go back out for an hour

2026-09-12 • via Nuitee
J
jeroen • solo_traveller • nl
7
Pros:

Kamers zien er goed uit van binnen, buiten is wat verouderd

Cons:

De prijzen zijn wat hoog , als je iets besteld

2026-09-07 • via Nuitee
J
Jose • couple • pt
2
2026-09-07 • via Nuitee
M
madewi • solo_traveller • es
6
Verblijf
Pros:

Locatie

Cons:

De enkel bedden waren te smal.

2026-09-05 • via Nuitee
C
Christophe • solo_traveller • be
8
2026-09-01 • via Nuitee
V
Véronique • solo_traveller • fr
9
Pros:

, une escale agréable pas loin de l autoroute avec un
Accueil sympa

Cons:

Les chambres sont parfaites manque juste un petit réfrigérateur
Porte fenêtre à changer

2026-08-31 • via Nuitee
G
Gabriele • solo_traveller • de
8
2026-08-28 • via Nuitee