Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location / proximity to center
Good, varied breakfast
Pool, spa, sauna and hammam available
Generally clean rooms
Comfortable rooms/bed (for many guests)
Helpful staff / good reception in many stays
Cons:
Few and poorly placed power outlets in rooms
Ageing furniture and uncomfortable/old mattresses
Very small bathrooms in some rooms
Gym poorly equipped; some jacuzzis reported dirty
High parking fees; parking closed at night with poor communication
Food buffet quality inconsistent; not always 4-star level
Pet charge

Categories

Cleanliness
8.6
Generally praised (multiple mentions of cleanliness and 'propreté'), with isolated issues reported (dirty jacuzzis, one report of used coffee kit and an unmade room) resulting in a slightly above-average cleanliness score.
Service
8.7
Staff broadly described as good and helpful (positive reception, spa staff, attentive), though some comments mention cold/less-smiling reception and poor communication about the closed parking at night.
Location
9.1
Consistently praised across reviews for being well located or 'excellent' — many guests highlight proximity to the center and convenience.
Room Quality
6.7
Multiple complaints about ageing furniture, uncomfortable/old mattresses, very small bathrooms and too few power outlets; several guests explicitly called rooms outdated or cramped.
Amenities
7.8
Pool, spa, sauna and hammam are frequently praised, but the gym is reported as poorly equipped and jacuzzis sometimes dirty; overall mixed but more positive than negative.
Value for Money
6.9
Several remarks lowering perceived value: high parking fees, pet charges, impressions that the hotel is 'more 3* than 4*', and some complaints about buffet quality and maintenance.
Food and Beverage
8.5
Breakfast is repeatedly highlighted as good and varied (positive), though some guests criticized the buffet/main food offerings as low quality or poorly cooked.
Overall Experience
8.5
Overall stays are positive for many guests (comfortable beds, good breakfasts, enjoyable spa/pool and location), tempered by recurring room quality, parking and occasional cleanliness/maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Spa and Wellness Facilities
Hotel Mercure boasts a free spa with an indoor swimming pool, hot tub, Turkish bath, and sauna. Relax and rejuvenate in style during your stay.

Family-Friendly Amenities
With a games room for children and spacious common areas, Mercure Andorra ensures a comfortable and enjoyable stay for families.

Convenient Location for Shopping and Skiing
Located in the commercial centre of Andorra la Vella, our hotel is perfect for both shopping enthusiasts and skiing lovers. Don't miss the opportunity to experience the best of both worlds at Mercure Andorra. Book now for an unforgettable stay!

Important information:

When traveling with pets, please note that an extra charge will be applied. Also, please keep in mind that a maximum of two pets are allowed and that there's no weight limit.

Limited hotel parking is available on a first-come, first-served basis (located at the Novotel Andorra) and is subject to a surcharge.

Please take into account that half-board rates do not include beverages.

The wellness and gym area are free for our guests; the schedule should be consulted with the hotel reception.

It is not mandatory to wear a swimming cap and flip-flops.

Changing rooms and lockers are available for a charge of 2 EUR.

Towels are available free of charge.

Please note that the wellness will be unavailable for technical reasons from 06th to 10th of May.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Location

Guest Reviews

8.1
Based on 4209 reviews
Cleanliness: 8.6
Service: 8.7
Location: 9.1
Room Quality: 6.7
Amenities: 7.8
Value for Money: 6.9
Food and Beverage: 8.5
Overall Experience: 8.5
S
Saidyt • solo_traveller • co
10
Pros:

Siempre limpio

2026-11-07 • via Nuitee
P
Pavlov • family_with_children • es
9
Pros:

Отличное спа, включено в стоимость

Cons:

Отличный номер,дружелюбный персонал, хорошие завтраки

2026-11-07 • via Nuitee
M
Marian • couple • es
4
2026-11-07 • via Nuitee
L
Lilian Grisel • family_with_children • es
9
2026-11-07 • via Nuitee
M
Maria Teresa • solo_traveller • es
3
Pros:

Me
Pusieron en una planta baja que daba al pastor interior la ventana con los ruidos del aire acondicionado y de sus maquinarias …🥹

2026-11-07 • via Nuitee
J
Josep • solo_traveller • es
10
2026-11-05 • via Nuitee
L
Laurent • couple • fr
8
2026-11-04 • via Nuitee
A
Alessandro • couple • it
9
2026-11-03 • via Nuitee
M
Marta • couple • es
8
2026-11-02 • via Nuitee
A
Adrianne • solo_traveller • au
9
Pros:

Spacious room. Comfortable bed with pillows not to fat

Cons:

Neither key card worked when I arrived tired and had to go back to reception for new ones. Only power point for charging in the room was the one connected to the TV down low to ground. Minibar barely cold but pushed out hot air into the room. Couldn't adjust room heating so room very hot. Eventually I found I could open the window so left it open the rest of my time

2026-11-02 • via Nuitee
L
Laetitia • family_with_children • fr
10
2026-11-01 • via Nuitee
T
Tamara Zurita Aguiar • family_with_children • es
10
Pros:

El desayuno abundante la ubicación, el spa es la 2 vez que vinimos .

Cons:

El parking 26 e excesivo y mascota 17 excesivo

2026-11-01 • via Nuitee
D
DivaLeoZlatan • family_with_children • es
9
Excel·lent
Pros:

Hem tingut una experiència molt bona a l’hotel! 😊 El personal ha estat molt amable i atent tant amb nosaltres com amb els nostres animals, i això és d’agrair moltíssim. A més, està molt ben situat, ideal per gaudir d’Andorra. Sens dubte, un lloc molt recomanable si viatges amb els teus peluts! 🐾❤️ Repetiríem sense dubtar-ho!

Cons:

lNo hi ha res que no ens hagi agradat. Tot ha estat correcte! Tot i que les instal·lacions són una mica antigues, les habitacions són molt àmplies i confortables.

2026-11-01 • via Nuitee
H
Hernan Diego • couple • es
7
Pros:

El spa

Cons:

La estética de las habitaciones esta bastante anticuada

2026-11-01 • via Nuitee
D
Dumitru daniel • family_with_children • fr
10
Très bon séjour
Pros:

Très propre, sauna et spa à disposition
Massage prix accessible

2026-10-31 • via Nuitee
P
Philippe • couple • fr
7
Petite déception !
Pros:

L'emplacement de l'hôtel, le petit-déjeuner bon et varié, le lit confortable.

Cons:

1 seule prise de courant dans la chambre et en plus mal placée c'est impensable aujourd'hui !!! Ce Mercure n'est plus au goût du jour.
Rideaux trop petits pour la fenêtre, salle de bain exiguë.

2026-10-31 • via Nuitee
P
Poblador • couple • fr
9
Pros:

Le lieu et la piscine,le petit déjeuner

Cons:

Rien

2026-10-30 • via Nuitee
R
Ramon • extended_group • es
8
Trabajo
2026-10-30 • via Nuitee
V
Victor • couple • fr
9
Comment une literie hors d’âge peut vous gâcher le week-end
Pros:

Suite très agréable et spacieuse

Cons:

Le mobilier est vieillissant et la literie inconfortable.

2026-10-29 • via Nuitee
S
Sarah • family_with_children • fr
8
Pros:

Tous

2026-10-29 • via Nuitee