Mercure Andorra

Hotels
•
Mercure
8.1 (3909 reviews)
C/ de la Roda # 2 , Andorra la Vella , ad

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Outstanding service
Great location
Excellent food quality
Cons:
Limited electrical outlets
Room furnishings could be improved
Noise from adjacent rooms

Categories

Cleanliness
8.04
Generally positive comments on cleanliness, though there are mentions of discomfort with the state of furnishings.
Service
8.41
Overall positive feedback about helpful and attentive staff across several reviews.
Location
8.66
Multiple mentions of the excellent location of the hotel, with easy access to local attractions.
Room Quality
7.6
Comments mention discomfort with bed quality and room fixtures, affecting the rating.
Amenities
7.83
Spa mentioned positively, but some amenities like plugs have been criticized.
Value for Money
7.89
Mixed reviews regarding price and value, with some comments on high breakfast costs.
Food and Beverage
8.25
The buffet and breakfast rated positively, indicating good food quality.
Overall Experience
8.12
Overall satisfaction with a few critical comments, indicating a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:42

Property Description

Luxurious Spa and Wellness Facilities
Hotel Mercure boasts a free spa with an indoor swimming pool, hot tub, Turkish bath, and sauna. Relax and rejuvenate in style during your stay.

Family-Friendly Amenities
With a games room for children and spacious common areas, Mercure Andorra ensures a comfortable and enjoyable stay for families.

Convenient Location for Shopping and Skiing
Located in the commercial centre of Andorra la Vella, our hotel is perfect for both shopping enthusiasts and skiing lovers. Don't miss the opportunity to experience the best of both worlds at Mercure Andorra. Book now for an unforgettable stay!

Important information:

When traveling with pets, please note that an extra charge will be applied. Also, please keep in mind that a maximum of two pets are allowed and that there's no weight limit.

Limited hotel parking is available on a first-come, first-served basis (located at the Novotel Andorra) and is subject to a surcharge.

Please take into account that half-board rates do not include beverages.

The wellness and gym area are free for our guests; the schedule should be consulted with the hotel reception.

It is not mandatory to wear a swimming cap and flip-flops.

Changing rooms and lockers are available for a charge of 2 EUR.

Towels are available free of charge.

Please note that the wellness will be unavailable for technical reasons from 06th to 10th of May.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 26 per day.

  • Children and extra bed policy

    Children ages 16 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.1
Based on 3909 reviews
Cleanliness: 8.04
Service: 8.41
Location: 8.66
Room Quality: 7.6
Amenities: 7.83
Value for Money: 7.89
Food and Beverage: 8.25
Overall Experience: 8.12
A
ACHILLE • family_with_children • re
7
2026-05-30 • via Nuitee
S
Sanchez • family_with_children • es
10
Perfecto para familias con peques
Pros:

Muy buen lugar para niños, con parque de bolas, un spa tranquilo y el horario de las instalaciones es perfecto. Recomendable 100€ par familias con peques. Hemos ido muchas veces y siempre perfecto. Muy limpio y personal amable.

Cons:

Nada

2026-05-29 • via Nuitee
K
Kevin • couple • fr
10
2026-05-29 • via Nuitee
F
Franck.feme • solo_traveller • fr
7
Pros:

Bien situé

2026-05-28 • via Nuitee
C
Chaparro • solo_traveller • es
10
2026-05-26 • via Nuitee
C
caroline • couple • fr
5
Pros:

Chambre très bruyante. Bruit la nuit avec gris ventilateurs à l’extérieur. Ne vaut pas un 4 étoiles

2026-05-26 • via Nuitee
L
Luis • solo_traveller • es
9
Pros:

El Spa

Cons:

La ubicación de la puerta principal

2026-05-26 • via Nuitee
R
Ramon • couple • es
5
Pros:

Les 2 ampolletes d’aigüa q et deixen el mini bar sense cost.

Cons:

El lavabo i la situació del WC sense espai pràcticament per seure.

Has d’anar a demanar a recepció el kit amb raspall i pasta de dents, gorro, màquina d’afaitar.

2026-05-25 • via Nuitee
D
Duca Camelia • solo_traveller • es
10
Pros:

Muy buen trato

Cons:

Me gusto todo

2026-05-25 • via Nuitee
R
Raya • family_with_children • bg
8
2026-05-25 • via Nuitee
O
olivier • extended_group • fr
9
Bien
Pros:

Bien placé

Cons:

Le personnel d’entretien a jeté du jambon et des bouteilles d’eau qu’on avait dans le frigo avant l’heure .
11h45

2026-05-24 • via Nuitee
M
marion • family_with_children • fr
9
Pros:

Proximité avec le centre et la piscine

Cons:

Un peu chère

2026-05-24 • via Nuitee
J
Juan Manuel • family_with_children • es
9
En general fantàstic
Pros:

L’espai de la habitació i les instal·lacions i el personal

Cons:

L’esmorzar molt complert en quan a cantitat pero alguna cosa la calitat justeta

2026-05-24 • via Nuitee
N
Noelia • family_with_children • es
8
Muy buena ubicación
Pros:

Muy céntrico! Tuvimos suerte de tener parking y el buffet muy abundante

Cons:

Instalaciones antiguas pero limpias y confortables

2026-05-23 • via Nuitee
C
Christelle • solo_traveller • fr
8
Pros:

L'hôtel est très bien situé, pratique pour tout faire à pied. Boutique, resto, vieille ville etc... Hôtel très propre, bonne literie. Extraordinaire buffet de petits déjeuners. Belle piscine et 2 jacuzzi très appréciable.

Cons:

Dommage que l'hôtel soit un peu vieillot, surtout l'espace bien être. Le hammam à de la moisissure aparante , mobilier très simple en plastique. Pour un 4 étoiles ça manque de déco et de beaux mobilier genre transat, car il y a que des chaises. Et surtout dans la chambre on devrait avoir à disposition peignoir, serviette et chaussures de bain. Le personnel n'est pas très avenant et manque de sourire, pas super à l'écoute. Sauf une où deux personnes au petit déjeuner.

2026-05-23 • via Nuitee
J
JEAN CHRISTOPHE • solo_traveller • fr
9
Belle découverte d'Adorre .
Pros:

Bonne ambiance d'ensemble et hotel bien situé .

Cons:

Peu de choses à redire .

2026-05-22 • via Nuitee
S
Sophie • extended_group • fr
9
2026-05-22 • via Nuitee
I
India Carolina • solo_traveller • es
7
Pros:

Esta bien ,cómodo limpio

2026-05-22 • via Nuitee
S
Sébastien • couple • fr
8
Hôtel de qualité, valeur sûre
Pros:

Emplacement idéal pour évoluer dans la ville. La partie spa est très agréable.

Cons:

Notre chambre n’avait pas de prise de courant aux tables de chevet … étrange ?

2026-05-21 • via Nuitee
L
Laura V Š • solo_traveller • lt
10
Pros:

Viešbutis puikus. Vieta tiesiog tobula, pačiame sostinės centre, viskas pasiekiama per kelias minutes pėščiomis!

2026-05-21 • via Nuitee