Novotel Andorra

Hotels
•
Novotel
8.2 (4956 reviews)
Crer. Prat De La Creu, 14 , Andorra la Vella , ad

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location near shops and amenities
Cons:
Cleanliness issues with the room
Inconsistent room quality for the price

Categories

Cleanliness
6.51
Poor hygiene and filthy carpets mentioned in reviews.
Service
9.48
Multiple mentions of friendly and attentive staff.
Location
9.52
Ideal location in the city; proximity to services praised.
Room Quality
6.97
Small rooms with old furniture mentioned; general dissatisfaction noted.
Amenities
8
Access to nearby pools and spas, but some inconsistency in reviews.
Value for Money
7.46
Comments on overpriced parking and inadequate room quality for price.
Food and Beverage
9.01
Breakfast and dinner options received positive feedback.
Overall Experience
8.68
Mixed feelings; great location and service but serious cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:33

Property Description

Central Location in Andorra la Vella
The Novotel Andorra is perfectly situated in the heart of Andorra la Vella, offering easy access to the city's renowned boutiques and tax-free shopping destinations.

Relaxation and Dining Options
After a day of shopping or skiing, guests can unwind in the indoor or outdoor swimming pool, sauna, or hot tub. Indulge in a delicious meal at the hotel restaurant and enjoy a drink at one of the 3 onsite bars.

Family-Friendly Amenities
Families are welcome at Novotel Andorra, with up to 2 children staying for free when accompanied by parents. The hotel also provides access to amenities like a gym, spa, paddle courts, and a children's play area at the adjacent Mercure Hotel.

Book your stay at Novotel Andorra for a memorable and convenient experience.

Important information:

The pool, spa, gym, and playground are at the Mercure Hotel, next to the Novotel Andorra.

The wellness and fitness area is free of charge for our guests and is located in the Mercure Hotel, next to the Novotel Andorra.

Opening hours: to be consulted at the reception of the hotel

Swimming caps and flip-flops are not compulsory.

Changing rooms and lockers are available (2€).

Towels are available (free service).

Minors are allowed without age restriction.

The accommodations is located in the center of Andorra la Vella.

Half board rates do not include drinks.

Pets are allowed with no weight limit (maximum 2 per room); supplements apply.

Hotel parking is limited and assigned on a first-come, first-served basis; a supplement applies.

Please note that the wellness center will be unavailable from 06/05/24 to 10/05/24 due to maintenance.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 26 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 4956 reviews
Cleanliness: 6.51
Service: 9.48
Location: 9.52
Room Quality: 6.97
Amenities: 8
Value for Money: 7.46
Food and Beverage: 9.01
Overall Experience: 8.68
L
laura • solo_traveller • ar
8
Pros:

Muy buena la cena en el hotel. El hotel nesecitaria una remozada en las habitaciines. Pero estaba limpio y la habitacion era espaciosa

2026-05-21 • via Nuitee
L
Lassana • solo_traveller • fr
10
Pros:

Tout parfais

Cons:

Rien

2026-05-21 • via Nuitee
A
Adam • extended_group • gb
7
Cons:

Unfriendly and not inflexible staff.

2026-05-21 • via Nuitee
P
Pedro • family_with_children • es
8
2026-05-21 • via Nuitee
J
Júlia • family_with_children • es
7
2026-05-18 • via Nuitee
S
Stanley Javier • solo_traveller • es
10
2026-05-18 • via Nuitee
B
Brian • family_with_children • es
1
La ultima vez,nada recomendable no mejoran nada al contrario.
Pros:

Ubicación

Cons:

Fuimos el día después de tener el spa cerrado por mantenimiento,el spa fatal sin funcionar las cosas,llevamos más de 7/8 estancias y ahora resulta que an puesto horario y cierran al medio día sin haber avisado antes,la cama de matrimonio de la habitación triple también es un plegatin!!!cosa que antes era una cama de matrimonio y un sofá-cama plegatin,imposible dormir en esas camas,hotel vacío y nos ponen justo encima de las obras donde a las 7:30/8:00 ya estaban haciendo ruido,muy mal no volveremos nunca más ni lo recomendamos,parking a 26€!en fin se lo están cargando y no actualizan nada al contrario ponen más trabas lo único que valía que era el acceso libre al spa ahora le ponen horario….alucinante no volvemos,adjunto vistas desde la habitación(obras)

2026-05-18 • via Nuitee
C
Cristina • solo_traveller • es
10
Pros:

La ubicación y el circuito de aguas. Ideal para ir en família.

Cons:

Un poco antiguo pero ideal.

2026-05-18 • via Nuitee
A
Aina • solo_traveller • es
9
Pros:

El hotel es muy centrico y las instalciones de piscina y parque infantil son perfectas

Cons:

Las moquetas por todos lados me parecen desfasadas y poco higienicas.

2026-05-17 • via Nuitee
D
David • family_with_children • es
10
Pros:

La ubicación. Muy centrico

Cons:

Costes del parking. Deberia tener unos precios algo más economicos par sus clientes

2026-05-17 • via Nuitee
J
Jacinta • couple • fr
9
2026-05-17 • via Nuitee
J
Josep Mª • couple • es
4
Pagas por lo que NO recibes.
Pros:

La recepcionista de las mañanas, muy profesional y encantadora.

Cons:

Ni la cama, ni la almohada ni el baño.
Todo desfasado y .antiguo.
Desayuno muy caro para lo que ofrecen!!!!

2026-05-16 • via Nuitee
C
Cedric • solo_traveller • fr
7
Cons:

J ai juste pas trop apprécié des bruits de travaux au dessus de ma chambre

2026-05-16 • via Nuitee
M
Marcelo • solo_traveller • fr
9
2026-05-15 • via Nuitee
A
Antonio • couple • es
3
Estancia incómoda en relación descanso
Pros:

Situación

Cons:

La cama era incómoda, y las almohadas baños se tienen que reformar

2026-05-14 • via Nuitee
M
Marta • family_with_children • es
7
Just
Pros:

El preu de l’habitació per les dues nits

Cons:

Habitació justa per 4 pax. El sofa llit no massa confortable. Feien obres al pis de sobre i feien molt de soroll a les 8 del mati. Les habitacions, antiquades, no repetirem

2026-05-14 • via Nuitee
N
Nathalie • couple • fr
5
Je pourrai revenir met pas coté rue
Pros:

L’emplacement parfait

Cons:

La chambre 131 très bruyante pas assez insonorisé
Le parking à 26€ un peu cher
Un manque de chauffage à déplorer

2026-05-13 • via Nuitee
E
Elodie • family_with_children • fr
8
Balade andorrane en famille
Pros:

L’emplacement avec parking 🅿️, le tarif pour 2 nuits, la literie, la flexibilité des heures d’arrivée et départ.

Cons:

Ras

2026-05-13 • via Nuitee
C
Charleux • solo_traveller • fr
10
2026-05-11 • via Nuitee
A
Aurelie • family_with_children • es
8
2026-05-09 • via Nuitee