Novotel Andorra

Hotels
•
Novotel
8.2 (5219 reviews)
Crer. Prat De La Creu, 14 , Andorra la Vella , AD
+376 873 603

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly and professional staff
Very good breakfast
Spa / pool / jacuzzi available
Clean public facilities
Underground garage / on-site parking (when available)
Cons:
Rooms feel outdated and in need of renovation
Worn carpets and old furniture
Uncomfortable mattresses/sofa-bed and inconsistent pillows
Limited and sometimes expensive parking
Occasional building/maintenance noise
Heating or temperature issues reported by some guests

Categories

Cleanliness
7.5
Mixed mentions: several reviews note the hotel and installations as very clean, but others report worn/moquette carpets and an old, slightly dirty feel in some rooms.
Service
9
Consistently praised: multiple guests highlight friendly, professional and helpful staff (specific praise for reception staff/Marti), good welcome and availability.
Location
9.5
Very strong: numerous reviews call the location central/excellent/in the heart of Andorra La Vella and close to shops and restaurants.
Room Quality
6.5
Frequently criticized: many comments about outdated rooms, worn furniture, old carpets, uncomfortable mattresses/sofa-beds and small/poorly lit bathrooms — hotel needs renovation in places.
Amenities
8
Good amenities: spa, jacuzzi, indoor pool, gym and underground garage noted positively; some issues cited with limited parking spaces and parking price.
Value for Money
7.8
Mixed: breakfasts and location are seen as good value by many, but several guests feel rooms and facilities do not fully justify the price, especially with added parking costs.
Food and Beverage
8.6
Positive: breakfast repeatedly described as very good, varied and of high quality; café/bar breakfast also praised.
Overall Experience
8.7
Generally positive overall: many guests recommend and enjoyed their stay (comfortable beds, good breakfast, excellent location and kind staff), despite recurring notes about dated rooms and occasional noise/maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Central Location in Andorra la Vella
The Novotel Andorra is perfectly situated in the heart of Andorra la Vella, offering easy access to the city's renowned boutiques and tax-free shopping destinations.

Relaxation and Dining Options
After a day of shopping or skiing, guests can unwind in the indoor or outdoor swimming pool, sauna, or hot tub. Indulge in a delicious meal at the hotel restaurant and enjoy a drink at one of the 3 onsite bars.

Family-Friendly Amenities
Families are welcome at Novotel Andorra, with up to 2 children staying for free when accompanied by parents. The hotel also provides access to amenities like a gym, spa, paddle courts, and a children's play area at the adjacent Mercure Hotel.

Book your stay at Novotel Andorra for a memorable and convenient experience.

Important information:

The pool, spa, gym, and playground are at the Mercure Hotel, next to the Novotel Andorra.

The wellness and fitness area is free of charge for our guests and is located in the Mercure Hotel, next to the Novotel Andorra.

Opening hours: to be consulted at the reception of the hotel

Swimming caps and flip-flops are not compulsory.

Changing rooms and lockers are available (2€).

Towels are available (free service).

Minors are allowed without age restriction.

The accommodations is located in the center of Andorra la Vella.

Half board rates do not include drinks.

Pets are allowed with no weight limit (maximum 2 per room); supplements apply.

Hotel parking is limited and assigned on a first-come, first-served basis; a supplement applies.

Please note that the wellness center will be unavailable from 06/05/24 to 10/05/24 due to maintenance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Location

Guest Reviews

8.2
Based on 5219 reviews
Cleanliness: 7.5
Service: 9
Location: 9.5
Room Quality: 6.5
Amenities: 8
Value for Money: 7.8
Food and Beverage: 8.6
Overall Experience: 8.7
B
belahouel • extended_group • fr
6
Pros:

l'emplacement top et le spa !

Cons:

La chambre vétuste, avec un morceau de moquette mouillé, subit une fuite d'eau provenant de la salle de bains, avec des meubles et une literie assez vieux.

2026-10-31 • via Nuitee
V
Verónica • family_with_children • es
10
2026-10-31 • via Nuitee
R
REGIS • family_with_children • fr
7
Pros:

Emplacement

Cons:

Petit déjeuner et design de l’hôtel (novotel ancien concept)

2026-10-29 • via Nuitee
X
Xavier • couple • es
9
Pros:

Menjar.

Cons:

Coxins.

2026-10-28 • via Nuitee
J
Julie • family_with_children • fr
8
Parfait
Pros:

Très bien placé . Personnel agréable

2026-10-27 • via Nuitee
R
Rosa Maria • solo_traveller • es
9
Si vuelvo repito en Novotel
Pros:

Las vistas, la cama muy cómoda, la ubicación, me sentí muy cómoda y a gusto. Desayuné muy bien en la cafetería. Y destacar la gran profesionalidad, amabilidad y disponibilidad de todo el personal.

2026-10-27 • via Nuitee
S
Salem • family_with_children • fr
10
2026-10-26 • via Nuitee
M
Maria • family_with_children • es
9
2026-10-25 • via Nuitee
M
MARC • family_with_children • es
9
Instal·lacions molt cuidades, personal molt agradable i esmorzar molt complert.
Pros:

Situació molt cèntrica. Esmorzar buffet molt bò.

Cons:

Sofà-llit supletori molt menys confortable en comparació amb ell llit doble. Sostre parking excessivament baix.

2026-10-24 • via Nuitee
F
Francesco • family_with_children • fr
10
2026-10-24 • via Nuitee
F
Francesco • family_with_children • fr
10
2026-10-24 • via Nuitee
A
Ana Teresa • couple • br
10
Recomendo muito esse hotel.
Pros:

Excelente café da manhã, bem como, excelente localização, bem próxima as lojas e restaurantes.

2026-10-23 • via Nuitee
M
Miquel Pujantell • couple • es
8
2026-10-23 • via Nuitee
O
olivier • couple • fr
9
2026-10-22 • via Nuitee
C
Carmen • couple • es
8
2026-10-22 • via Nuitee
P
Pascale • extended_group • fr
8
Pros:

La piscine avec le jacuzzi.
La chambre très bien

Cons:

Le prix du parking

2026-10-20 • via Nuitee
M
MARCO • family_with_children • it
9
Pros:

Posizione e colazione ottime. Buona la possibilità di parcheggio custodito sotterraneo. Piscina nell'hotel accanto piacevole, con vista montagne

Cons:

Come spesso accade, nelle camere famigliari oltre al matrimoniale c'è un divano letto doppio che non era molto comodo.

2026-10-19 • via Nuitee
A
Agnes • couple • fr
9
À refaire tres vite
Pros:

Le garage tres bien et pratique. Et l accueil formidable de Marti

Cons:

Je trouve que les oreillers n étaient vraiment pas top du tout. Un mou et un tres dur Ce qui nuit à la qualité du sommeil

2026-10-18 • via Nuitee
S
Stephan • family_with_children • de
8
Sehr empfehlenswerter Aufenthalt inmitten von Andorra 🇦🇩
Pros:

Tolle Lage in Andorra La Vella. Spa- Bereich des Mercure- Hotels konnte auch mit unseren Kindern genutzt werden 👏

Cons:

Etwas Baustellenlärm, da die Etage unter uns renoviert wurde

2026-10-18 • via Nuitee
S
Susana • family_with_children • es
10
Excelentes días en Andorra
Pros:

Buenas instalaciones, todo muy limpio y excelente ubicación.

Cons:

Desafortunadamente estaban haciendo obras de mantenimiento y había un poco de ruido por la
mañana.

2026-10-18 • via Nuitee