Crowne Plaza Plymouth by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (4785 reviews)
Armada Way , Plymouth , GB
+44 1752 639988

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great central location with excellent views
Friendly, attentive staff with personal touches
Spacious, modern and comfortable rooms
Good breakfast and strong restaurant options
Spa, pool, sauna and gym available (often praised)
Executive lounge with pleasant atmosphere
Good value for money mentioned by multiple guests
Cons:
Bathroom/room maintenance issues (no shower pressure, blocked basin)
Pool reported as too shallow by some guests
Limited and difficult parking/garage manoeuvring
Breakfast service can be very busy and food sometimes served warm
Occasional room issues (cold room, insufficient natural light)
Room doors that slam loudly and elevator floor labelling unclear

Categories

Cleanliness
8.1
Rooms repeatedly described as modern and clean; a few maintenance issues noted (blocked wash basin) but overall cleanliness is praised.
Service
8.3
Staff repeatedly described as kind, friendly and helpful with personal touches (anniversary card, complimentary bubbly); strong positive sentiment for service.
Location
8.5
Consistently praised as central with great views of the Hoe and city; guests frequently cite convenience and vistas as highlights.
Room Quality
7.6
Rooms are spacious, comfortable and modern for many guests, but several reports of bathroom problems (low/no shower pressure, blocked basin), a cold room and some rooms with poor natural light reduce the score.
Amenities
8.1
Spa, pool, sauna, gym and executive lounge are often praised and offered at no extra cost; however the pool depth complaint and some navigation/parking constraints are noted.
Value for Money
8.2
Multiple guests call the hotel good value and praise pricing relative to quality; a few service/food temperature issues slightly temper this.
Food and Beverage
8
Restaurant and breakfast are frequently commended (specific dishes praised), though breakfast service can be busy and some guests reported warm food/limited gluten-free options or soggy GF bread.
Overall Experience
8
Most stays are described as very positive with many guests intending to return; recurring negatives (pool depth, parking difficulty, isolated bathroom issues) slightly reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Stunning Views and Convenient Location
Overlooking Plymouth Hoe's greenery and the coastline, the Crowne Plaza Plymouth offers panoramic views and is just a short walk from the city centre.

Luxurious Amenities
Guests can enjoy the onsite fitness centre, pool, and sauna. Each modern room features air conditioning, a TV, tea/coffee facilities, and a private bathroom.

Fine Dining and Entertainment
Indulge in fabulous views at the Marco Pierre White restaurant, or relax with a drink at Drake's Bar. Explore the nearby Barbican area with its shops, bars, and restaurants.

To experience luxury and convenience in Plymouth, book your stay at Crowne Plaza Plymouth now.

Important information:

Only Service animals are allowed in this property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EXT

Location

Guest Reviews

8.1
Based on 4785 reviews
Cleanliness: 8.1
Service: 8.3
Location: 8.5
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.2
Food and Beverage: 8
Overall Experience: 8
P
Paul • couple • gb
9
Excellent location
Pros:

Good location, attentive staff, car parking availability

Cons:

Maintenance in room 601 left hand lower wall needs attention
Scrambled egg was sliceable, suspect liquid egg is used - yuk

2026-11-07 • via Nuitee
S
Seb • family_with_children • gb
9
Excellent staff / really nice hotel / food amazing
Pros:

Great Location

Cons:

Bathrooms could do with updating

2026-11-07 • via Nuitee
C
Claire • family_with_children • gb
10
Pros:

Beautiful hotel. So clean and spacious. Staff friendly and let us check in early, even giving us a bigger room.
Spotless, faultless l.
The leisure facilities are amazing. Again, clean and lovely staff.
Exceptional, and excellent value for money. The location is great too!

Cons:

None.

2026-11-06 • via Nuitee
H
Hannah • couple • gb
8
Decent hotel would stay again
Pros:

Good location, nice breakfast restaurant with great views

2026-11-06 • via Nuitee
S
Sharon • couple • gb
10
Clean, comfortable beds lovely breakfast
Pros:

Breakfast delicious with a great view

Cons:

Nothing

2026-11-05 • via Nuitee
J
Julie • couple • gb
6
Disappointing to say the least.
Pros:

Comfortable bed

Cons:

Badly stained carpet, bathroom dirty… hairs in bath and sink, stains and TV did not work… very disappointed. Bathroom needs complete overhaul. Too small for room size. Room 613. Quad to check in while receptionist carried on long conversation with guests she obviously knew socially, unmoved by visibly growing queue.

2026-11-05 • via Nuitee
J
Jerri Lee • family_with_children • gb
9
Lovely hotel. Great location.
Pros:

Location was great. Rooms were spacious and the bed was very comfortable.

Cons:

There wasn’t anything I didn’t like.

2026-11-03 • via Nuitee
A
Aseel • couple • jo
6
Pros:

The staff were nice, the location is great

Cons:

It is not cleaned, and the food in breakfast were not various, and the time of the breakfast is very early

2026-11-03 • via Nuitee
J
joanne • family_with_children • gb
5
Pros:

We love the area and the hotel, it is great for us as we have family that live in Plymouth

Cons:

On arrival, we found our checking in was very unprofessional, we arrived at 3.45 was told our room was not ready they were still hoovering it and was told to take a seat and wait, i did express that it does state on the booking that checkin is from 3pm, the receptionist then stated that it is not guarenteed which i have never heard of that before.
I said to her we have breakfast included and she said no you havent, which we did! I told her i was a IHG member but she was not interested, she didnt even tell us breakfast times and promote the hotel with the facilities etc...on previous stays i have experienced great checkins and was made very welcome but yesterday was not acceptable for such a high standard hotel.

2026-11-02 • via Nuitee
R
robert • extended_group • gb
9
2026-11-02 • via Nuitee
L
Lethaby • solo_traveller • gb
10
Pros:

Everything was lovely

2026-11-01 • via Nuitee
T
Tracey • couple • gb
7
The rooms need a refit but I imagine then it will be more expensive. We would return nevertheless
Pros:

Location was perfect
Staff were very helpful and polite

Cons:

The bathroom in our room was very small
Water pressure was poor
Heating wasn’t working but a small portable heater was provided

2026-11-01 • via Nuitee
T
Tanya • couple • gb
9
2026-11-01 • via Nuitee
B
Bradley • couple • gb
8
2026-11-01 • via Nuitee
K
Kirsten • couple • gb
9
Very good stay. Would definitely stay again.
Pros:

Great location, with beautiful views over the sea from the breakfast room/ restaurant. Spacious, comfortable rooms. Pleasant, helpful staff.

Cons:

The taps for the shower take a bit of getting used to. I haven’t conr across a system like that before. It would be helpful to have a laminated sign with instructions in the bathroom. Cracked it eventually though.

2026-11-01 • via Nuitee
R
Reggie • solo_traveller • gb
10
2026-11-01 • via Nuitee
M
Martin • family_with_children • gb
9
Great choice hotel for a stay in Plymouth
Pros:

Perfect location for the Hoe and the Barbican.
Amazing penthouse restaurant with panoramic views of the area. Very convenient for the city. Parking on site usually available.

Cons:

Challenging car park to navigate. Can be stressful to park a large car due to the tight turns. Had an issue with the automatic door entry system which seemed to be unresponsive for several attempts before finally working.

2026-11-01 • via Nuitee
M
Marica • couple • gb
10
2026-11-01 • via Nuitee
R
Ravi • family_with_children • gb
4
Pros:

Rooms are spacious and beds are good. Breakfast is also good.

Cons:

Bathroom is not good. No pressure in the shower and wash basin is blocked.

2026-10-31 • via Nuitee
E
Emily • solo_traveller • gb
10
Great location with epic views of the city
Pros:

The staff were so kind and lovely, the room was great with a fabulous view. Loved the pool, steam room and sauna (again, attended by wonderfully friendly and helpful staff) and was beautifully central between the city and the gorgeous Hoe and Barbican. Will definitely return!

Cons:

The doors to the rooms slam shut, which was quite jarring at times. Other than that everything was perfect!

2026-10-30 • via Nuitee