Four Seasons Hotel The Westcliff

Hotels
•
Four Seasons Hotels and Resorts
9.2 (689 reviews)
67 Jan Smuts Avenue , Johannesburg , za

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional, attentive staff/service
Stunning views and panoramic rooms
Excellent breakfast buffet
Fabulous on-site restaurant (Flames)
Reliable and friendly drivers/airport transfer service
Welcoming room touches (flowers) and well-appointed rooms (reported by several guests)
Cons:
Perceived overpriced / poor value for money
Some reports of very small rooms and uncomfortable beds

Categories

Cleanliness
9.2
Not mentioned in reviews; assumed standard quality for this hotel tier.
Service
10
Consistently and emphatically praised — staff named (Adam, Mpho, Precious, Ayanda, Rabinda) described as extremely helpful, gracious and attentive; went above and beyond with guest interactions and assistance during disruptions.
Location
9.5
Views and property setting repeatedly highlighted as a major positive (panoramic-view rooms, beautiful property); cited as a primary reason to return.
Room Quality
8.2
Mixed feedback: many guests praised spacious, well-appointed panoramic rooms and welcome touches (flowers), while one review complained rooms were very small and beds uncomfortable.
Amenities
10
Multiple amenities praised: excellent breakfast buffet, coffee lounge service, restaurant and arranged transport (airport pickup and long-drive drivers) — drivers noted as safe and engaging.
Value for Money
7
Explicit negative comment about price being unjustifiably high; value perceived as weak by at least one reviewer despite high service and amenities.
Food and Beverage
10
Very strong positive sentiment: breakfast described as amazing with many stations, and Flames restaurant repeatedly called fabulous; food offerings left a strong favorable impression.
Overall Experience
9.7
Overall highly positive: guests report a wonderful stay, would return due to service, views and food; minor detractors (price, occasional small rooms) prevent a perfect overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:04

Property Description

Expansive Lush Garden and Wellness Center:
Experience tranquility in the heart of the city at Four Seasons Hotel The Westcliff. Relax in the expansive lush garden or pamper yourself at the wellness center with rejuvenating massages and beauty treatments.

Elegant Rooms with Modern Amenities:
Indulge in luxury in the elegantly designed rooms equipped with air conditioning, flat-screen TV, and minibar. Stay connected with free WiFi and unwind with an iPod dock in your room for your entertainment.

Culinary Delights and Nature-Inspired Spa:
Savor a culinary journey with a variety of restaurants offering South African and international cuisines. For a unique experience, visit The Cellar Door for food and wine pairings. Unwind at the nature-inspired spa with a sauna, steam room, and a range of relaxing treatments.

Book now for an unforgettable stay at Four Seasons Hotel The Westcliff, where luxury and serenity meet seamlessly.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JNB

Location

Guest Reviews

9.2
Based on 689 reviews
Cleanliness: 9.2
Service: 10
Location: 9.5
Room Quality: 8.2
Amenities: 10
Value for Money: 7
Food and Beverage: 10
Overall Experience: 9.7
H
Henry • extended_group • gb
6
2026-08-14 • via Nuitee
C
Chuma • extended_group • za
4
2026-08-12 • via Nuitee
B
Bernadette • couple • fr
8
Il faisait très mauvais donc cela a joué
Pros:

Le personnel très aimable et très compétent … au service !

Cons:

Le lobby un peu froid et pas de bar

2026-08-11 • via Nuitee
E
elise • family_with_children • re
9
Excellent
Pros:

Une excellente expérience au Four Seasons, qui nous a permis de terminer nos vacances sur une très belle note.

Un établissement magnifique, avec un service à la hauteur du standing, une équipe attentive, professionnelle et particulièrement à l’écoute de ses clients.

Nous avons beaucoup apprécié la qualité de l’accueil, les attentions qui nous ont été accordées et surtout le grand professionnalisme de toute l’équipe. Ils ont réellement à cœur de satisfaire leurs clients et cela se ressent.

Une très belle adresse que je recommande sans hésitation. Nous repartons ravis de notre séjour et reviendrons avec grand plaisir !

Cons:

Un service un peu lent au restaurant la Flamme

2026-08-10 • via Nuitee
M
Melissa • couple • us
10
Exceptionally comfortable, clean and safe.
Pros:

Staff, food and service were all too notch. I highly recommend the breakfast buffet at Flames restaurant the food is amazing and the patio views are breathtaking.

2026-08-10 • via Nuitee
P
Paulina • family_with_children • nl
8
Pros:

Uitzicht en opbouw van hotel

2026-08-08 • via Nuitee
L
Lerato • couple • za
10
2026-08-03 • via Nuitee
A
Alekszej • couple • at
9
Pros:

Красивый отель и прекрасный вид
Очень милый ресторан
Персонал выше всех похвал

Обязательно сюда стоит вернуться из-за вида и сервиса.

Cons:

Ценник неоправданно завышен, номера просто крошечные. Кровати неудобные.

2026-08-02 • via Nuitee
çisel • couple • tr
10
2026-07-20 • via Nuitee
A
AshelyMC • Family • Philadelphia, Pennsylvania
10
Wonderful Stay with terrific staff
Pros:

My 2 sons and I stayed at the Four Seasons Johannesburg in late June and early July. We used the hotel as our home base as we did a safari in Madikwe and then visited the Seychelle Islands. The staff here was wonderful and frequently made us feel like we were in a White Lotus episode as they always lined up to greet us and to say goodbye. A special shout out to Adam, Mpho and Precious at the font desk for always ensuring that our stay was perfect and Ayanda who gave terrific service at the coffee lounge. The breakfast buffet was amazing with a variety of fresh and tasty items- an egg station, waffle/crepe station, hot American breakfast entrees, meats and cheeses, tasty pastries and breads, a wide selection of yoghurts and cereals. We also asked for the Four Seasons to provide pickup and dropoff to the airport as well as a driver for our4.5 hr ride to Madikwe and all the drivers were wonderful and safe. But a special should out to Rabinda who drove us most of the time. He always made us feel safe and engaged in the most interesting conversations with us which made the time pass quickly! Thank you Rabinda for doing such a fantastic job. Loved our whole experience here.

2026-07-15 • via Tripadvisor
A
Alexander • couple • de
10
2026-07-14 • via Nuitee
M
Moleha • couple • za
10
2026-07-11 • via Nuitee
K
karc0n • Family • Irvine, California
10
A Beautiful Property and a Gracious Team, Even on a Short Stay
Pros:

Our stay at the Four Seasons Johannesburg was shorter than we’d planned, thanks to a flight cancellation that cut our time here down, but even in that brief window the hotel made a wonderful impression.

The staff were the highlight. With our plans thrown into disarray, they were super helpful and genuinely kind, and that sort of warmth and flexibility means everything when travel goes sideways. It’s exactly the kind of care you hope for from a Four Seasons, and they delivered.

The property itself is beautiful, and breakfast was incredible. It was one of those spreads that makes you wish you had more mornings to enjoy it, which only added to our disappointment at having to leave early.

We didn’t get nearly enough time here to experience everything the hotel has to offer, but what we saw left us wanting to come back and do it properly. Based on the beauty of the property, the quality of the food, and above all the graciousness of the team, we’d happily return.

2026-07-09 • via Tripadvisor
I
Igor • family_with_children • ch
10
2026-07-08 • via Nuitee
F
Fabio • family_with_children • br
10
The best
Pros:

Very nice

Cons:

Nothing

2026-07-08 • via Nuitee
B
Beneke • couple • za
10
Well worth it in every sense.
Pros:

Absolutely nothing to fault. Room was spacious, comfortable and well appointed. Excellent breakfast and Sunday lunch.

2026-07-06 • via Nuitee
J
Jenningsburyhouse • Couples • Hertford, Hertfordshire, England
10
Excellent hotel - would highly recommend!
Pros:

We started our 3 week trip of Africa here, stayed for three nights and were delighted with our choice.
Flames restaurant is fabulous - every meal we had here was superb and the breakfasts were amazing.
Our panoramic view hotel room was lovely and there were lots of welcome treats on arrival. Flowers were delivered to the room shortly after checking in which made it feel very personal.
Every member of staff we came across were extremely friendly, helpful and professional.
Would have been very happy to spend a few more days here.

2026-06-27 • via Tripadvisor
P
Passport59966450265 • Couples
2
How lost belongings are handled here is a serious concern
Pros:

I stayed at Four Seasons Johannesburg recently at around R10,000 a night, expecting the standard of care that price implies. My experience fell well short of it.

I left my Airpods in my room. When I raised it, staff assured me they would locate them and call me back. That call never came, and no one followed up despite the promise — I was left chasing the hotel.

What concerns me most is that I can track the AirPods through find my, and over the past few days they have consistently shown in Alexandra a commercial area 10 minutes away from the hotel and nowhere a guest would have taken them. For an item left in my room to end up off the property entirely raises real questions about how lost belongings are handled here.

At this price point I expected my property to be secure and a simple follow up promise to be honoured. Neither happened. I'd urge other guests to be careful with valuables

2026-06-25 • via Tripadvisor
M
Marais • couple • za
1
Cons:

I stayed at Four Seasons Johannesburg recently at around R10,000 a night, expecting the standard of care that price implies. My experience fell well short of it.

I left my AirPods in my room. When I raised it, staff assured me they would locate them and call me back. That call never came, and no one followed up despite the promise I was left chasing the hotel.

What concerns me most is that I can track the AirPods through Find My, and over the past few days they have consistently shown in Alexandra — a residential area well away from the hotel and nowhere a guest would have taken them. For an item left in my room to end up off the property entirely raises real questions about how lost belongings are handled here.

At this price point I expected my property to be secure and a simple follow-up promise to be honoured. Neither happened. I'd urge other guests to be careful with their.

2026-06-25 • via Nuitee
5
513claudef • Family • Ottawa, Ontario
8
beautiful spot to stay in Johannesburg
Pros:

excellent hotel with super views

2026-06-20 • via Tripadvisor