Four Seasons Hotel The Westcliff

Hotels
•
Four Seasons Hotels and Resorts
9.2 (691 reviews)
67 Jan Smuts Avenue , Johannesburg , za

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional, attentive staff/service
Stunning views and panoramic rooms
Excellent breakfast buffet
Fabulous on-site restaurant (Flames)
Reliable and friendly drivers/airport transfer service
Welcoming room touches (flowers) and well-appointed rooms (reported by several guests)
Cons:
Perceived overpriced / poor value for money
Some reports of very small rooms and uncomfortable beds

Categories

Cleanliness
9.2
Not mentioned in reviews; assumed standard quality for this hotel tier.
Service
10
Consistently and emphatically praised — staff named (Adam, Mpho, Precious, Ayanda, Rabinda) described as extremely helpful, gracious and attentive; went above and beyond with guest interactions and assistance during disruptions.
Location
9.5
Views and property setting repeatedly highlighted as a major positive (panoramic-view rooms, beautiful property); cited as a primary reason to return.
Room Quality
8.2
Mixed feedback: many guests praised spacious, well-appointed panoramic rooms and welcome touches (flowers), while one review complained rooms were very small and beds uncomfortable.
Amenities
10
Multiple amenities praised: excellent breakfast buffet, coffee lounge service, restaurant and arranged transport (airport pickup and long-drive drivers) — drivers noted as safe and engaging.
Value for Money
7
Explicit negative comment about price being unjustifiably high; value perceived as weak by at least one reviewer despite high service and amenities.
Food and Beverage
10
Very strong positive sentiment: breakfast described as amazing with many stations, and Flames restaurant repeatedly called fabulous; food offerings left a strong favorable impression.
Overall Experience
9.7
Overall highly positive: guests report a wonderful stay, would return due to service, views and food; minor detractors (price, occasional small rooms) prevent a perfect overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:04

Property Description

Expansive Lush Garden and Wellness Center:
Experience tranquility in the heart of the city at Four Seasons Hotel The Westcliff. Relax in the expansive lush garden or pamper yourself at the wellness center with rejuvenating massages and beauty treatments.

Elegant Rooms with Modern Amenities:
Indulge in luxury in the elegantly designed rooms equipped with air conditioning, flat-screen TV, and minibar. Stay connected with free WiFi and unwind with an iPod dock in your room for your entertainment.

Culinary Delights and Nature-Inspired Spa:
Savor a culinary journey with a variety of restaurants offering South African and international cuisines. For a unique experience, visit The Cellar Door for food and wine pairings. Unwind at the nature-inspired spa with a sauna, steam room, and a range of relaxing treatments.

Book now for an unforgettable stay at Four Seasons Hotel The Westcliff, where luxury and serenity meet seamlessly.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JNB

Location

Guest Reviews

9.2
Based on 691 reviews
Cleanliness: 9.2
Service: 10
Location: 9.5
Room Quality: 8.2
Amenities: 10
Value for Money: 7
Food and Beverage: 10
Overall Experience: 9.7
H
Humbulani Lorraine • couple • za
10
2026-09-12 • via Nuitee
M
mfrclk • extended_group • tr
10
çok çok iyi
Pros:

konum, mimari, dekorasyon, rahatlık harikaydı

Cons:

akşam yemeği beni hayal kırıklığına uğrattı, otelin standartını ne yazık ki yakalayamadılar.

2026-09-10 • via Nuitee
C
Carole • family_with_children • fr
10
Perfect place to stay in Johannesburg
Pros:

We had a wonderful time staying at the Four Seasons Hotel in Johannesburg.
Everything was perfect: the rooms were beautifully decorated and very comfortable, the restaurant terrace offered an outstanding view, and the staff were extremely kind and professional.
We have great memories of our short stay at this hotel and would certainly recommend it.

Cons:

Nothing at all!

2026-09-03 • via Nuitee
B
Bernadette • couple • fr
10
Une superbe expérience et des déjeuners fenrztissues sur la terrasse
Pros:

Tout

Cons:

Rien

2026-09-01 • via Nuitee
M
Molelekoa Julia • family_with_children • za
8
2026-09-01 • via Nuitee
M
Marc • solo_traveller • fr
9
2026-08-31 • via Nuitee
U
Urvashi • family_with_children • mu
5
2026-08-24 • via Nuitee
Y
Yasmin • solo_traveller • za
9
Lovely
Pros:

Location, views

2026-08-22 • via Nuitee
H
Henry • extended_group • gb
6
2026-08-14 • via Nuitee
C
Chuma • extended_group • za
4
2026-08-12 • via Nuitee
B
Bernadette • couple • fr
8
Il faisait très mauvais donc cela a joué
Pros:

Le personnel très aimable et très compétent … au service !

Cons:

Le lobby un peu froid et pas de bar

2026-08-11 • via Nuitee
E
elise • family_with_children • re
9
Excellent
Pros:

Une excellente expérience au Four Seasons, qui nous a permis de terminer nos vacances sur une très belle note.

Un établissement magnifique, avec un service à la hauteur du standing, une équipe attentive, professionnelle et particulièrement à l’écoute de ses clients.

Nous avons beaucoup apprécié la qualité de l’accueil, les attentions qui nous ont été accordées et surtout le grand professionnalisme de toute l’équipe. Ils ont réellement à cœur de satisfaire leurs clients et cela se ressent.

Une très belle adresse que je recommande sans hésitation. Nous repartons ravis de notre séjour et reviendrons avec grand plaisir !

Cons:

Un service un peu lent au restaurant la Flamme

2026-08-10 • via Nuitee
M
Melissa • couple • us
10
Exceptionally comfortable, clean and safe.
Pros:

Staff, food and service were all too notch. I highly recommend the breakfast buffet at Flames restaurant the food is amazing and the patio views are breathtaking.

2026-08-10 • via Nuitee
P
Paulina • family_with_children • nl
8
Pros:

Uitzicht en opbouw van hotel

2026-08-08 • via Nuitee
L
Lerato • couple • za
10
2026-08-03 • via Nuitee
A
Alekszej • couple • at
9
Pros:

Красивый отель и прекрасный вид
Очень милый ресторан
Персонал выше всех похвал

Обязательно сюда стоит вернуться из-за вида и сервиса.

Cons:

Ценник неоправданно завышен, номера просто крошечные. Кровати неудобные.

2026-08-02 • via Nuitee
çisel • couple • tr
10
2026-07-20 • via Nuitee
A
AshelyMC • Family • Philadelphia, Pennsylvania
10
Wonderful Stay with terrific staff
Pros:

My 2 sons and I stayed at the Four Seasons Johannesburg in late June and early July. We used the hotel as our home base as we did a safari in Madikwe and then visited the Seychelle Islands. The staff here was wonderful and frequently made us feel like we were in a White Lotus episode as they always lined up to greet us and to say goodbye. A special shout out to Adam, Mpho and Precious at the font desk for always ensuring that our stay was perfect and Ayanda who gave terrific service at the coffee lounge. The breakfast buffet was amazing with a variety of fresh and tasty items- an egg station, waffle/crepe station, hot American breakfast entrees, meats and cheeses, tasty pastries and breads, a wide selection of yoghurts and cereals. We also asked for the Four Seasons to provide pickup and dropoff to the airport as well as a driver for our4.5 hr ride to Madikwe and all the drivers were wonderful and safe. But a special should out to Rabinda who drove us most of the time. He always made us feel safe and engaged in the most interesting conversations with us which made the time pass quickly! Thank you Rabinda for doing such a fantastic job. Loved our whole experience here.

2026-07-15 • via Tripadvisor
A
Alexander • couple • de
10
2026-07-14 • via Nuitee
M
Moleha • couple • za
10
2026-07-11 • via Nuitee