Extended Stay America Suites - San Diego - Mission Valley - Stadium

When I arrived, I was informed by the lady at the front desk that there were no rooms available, despite booking the room days before and having a confirmation number. The lady blamed booking.com saying....the site over books and relies on cancelllations.
Rarher than help find availability at a different ESA, the lady simply said to call booking.com and cancel the reservation. Worst service ever by Extended Stay America and booking.com!

The location was close to an event. But when I walked in the lobby it had a stitch of old smoke. We asked to used the restroom while waiting to check in. Front desk said no public restroom. We were guest at this point. The room had no toiletries. The tub had a ring of old dirt and the faucet was leaky with timescale that had not been cleaned. We booked a room with a kitchenette. But nothing was included. Found something said to call front desk to have utensils delivered. That was not the case. She said that she would put together what she could find and to come down in 20 min.
They allow pets and the dog barked for an hour. Trash and dirty linen were always in the lobby and the elevators had water on the floor 2 days of our stay.

The shower did not work very well. There was almost no water pressure. It did get hot but not much water came out. Would be convenient to have a shower head you can take off to use. Some of the outlets were loose. Our coffee pot leaked when used. Room was supposed to have ice trays but didn't.

It was dirty. The sink in my room was broken water sprayed everywhere

A lot of homeless people
Room was dirty
No shampoo
Staff was lazy

Desayuno básico, solicitud de shampoo en recepción, falta presión de agua en regadera

Very hard to find location, poor directions, no Signage, Front Desk unable to direct. Late Check In to find Ccckaroaches in Bathroom. Unable to take bath for two days. No Maintenance to kill or spray bugs TV had wrong Remote unable to operate. Front Desk called, but Maintenance showed up hour later to exchange TV Remote Asked to change Room After 3 hours it was 9pm. Told Room bot Available until after 3pm Next Day Check out. Called at 4pm and was moved to Dirty Room had poop splashed all over Refrigeratot. Bedside Lamps on both side not working. Window behind TV was left open and struggled to close for Ground Floor Security. No Restaurant, Vending Machines did not work took $4, Dollars without Dispensing any Products, no On Site Refunds so Requied Customers to Contact Vending Machjine Company a big pain in tha ass for Refund. Room smelled strong Bug Spray so had recently been de-bugged. Had to inhale Chemical Order and Toxic Fumes. Refrigerator did not keep Food and Beverages cold. Over-all Facility was a bug infested dump and Staff had no remedies and onlu appo;ogized nicely. Check out person Suzanna, took down my Complaints to show to Manager, said he would contact me to discuss ways to solve problems. No one called or offere any form of Discount or Complimentary Service for such bad experience.

It was dirty and the hallways stink and the room did too.

The breakfast was quite simple and we had to go back to the room to eat.

i called earlier in the day to make sure i would be able to check in after midnight because we were arriving late, person on the phone said if i hadn’t paid yet i would have to rebook but i had already paid and tried explaining this but they didn’t listen to me and hung up the phone very rude. when i arrived staff was not attentive, i waited at front desk to check in for 15 minutes. i had to call the front desk and wait listening to the phone ring while their TV blasted in the employee room ignoring the phone ringing. when the employee finally appeared to check me in, he kept asking if i had already booked and paid, i paid through booking and received my receipt prior to showing up at the property. then he couldn’t enter my address correctly and the entire process took about another 10 minutes this was now going on 25 minutes of just trying to check into my room. when we finally got to our room the TV remote was glued shut and would not turn on the TV the beds were clean but uncomfortable. we went to bed annoyed and thinking maybe it was just a bad night…when we woke up we went to open the curtains and they were broken we couldn’t move them past a certain point a only a sliver of the way from how they should have opened. you could hear everything and feel footsteps above us and full conversations in the hallway and lobby. overall we had a very mediocre experience and was one of the worst hotel experiences we’ve had. would not recommend i wish i just slept in my car instead of the hotel

No complain 👌