Holiday Inn Basingstoke by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.4 (1384 reviews)
Grove Road , Basingstoke , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Comfortable beds
Cons:
Cold rooms
Breakfast quality
Heating issues

Categories

Cleanliness
6.98
Some reviews highlight cleanliness, but mention cold and unsatisfactory breakfast conditions.
Service
8.45
Multiple mentions of lovely and attentive staff.
Location
8.49
Consistent positive feedback about the good location.
Room Quality
6.44
Issues with room conditions, particularly temperature and comfort, noted in several reviews.
Amenities
7.47
Sufficient amenities noted but some issues reported with heating and overall state of some rooms.
Value for Money
7.43
Value discussed in terms of mixed feedback about breakfast and room quality.
Food and Beverage
6.48
Food quality complaints noted, especially regarding breakfast.
Overall Experience
7.45
General positive feedback, despite several issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:18

Property Description

Modern Comfort and Convenience

Just off the M3, Holiday Inn Basingstoke provides a convenient base for exploring Hampshire. Enjoy complimentary parking and free WiFi, making your stay stress-free.

Luxurious Room Amenities

Relax in air-conditioned rooms featuring flat-screen HD TVs, en-suite facilities, and tea/coffee making amenities. With on-demand movies and a cozy workspace, unwind in comfort after a day of sightseeing.

Delicious Dining and Entertainment

Indulge in a full buffet breakfast and savor seasonal menus for lunch and dinner. The lounge bar offers a variety of beverages and live sports. With 24-hour room service, your cravings are just a call away.

Ready to experience comfort and convenience at Holiday Inn Basingstoke? Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1384 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 6.44
Amenities: 7.47
Value for Money: 7.43
Food and Beverage: 6.48
Overall Experience: 7.45
M
Middleton • family_with_children • gb
8
2026-05-30 • via Nuitee
R
Robert • couple • gb
3
Really bad night.
Pros:

Clean room. Comfortable bed.

Cons:

Air conditioning was not functioning; I had phoned earlier and they had said it was fine. Hmmm!. Very bad night. 30 degrees plus.

2026-05-29 • via Nuitee
B
Ben • couple • gb
10
Exceeded expectations
Pros:

It was very clean, seemed to have been rcently renovated

2026-05-29 • via Nuitee
O
Olga • solo_traveller • lt
10
2026-05-29 • via Nuitee
H
Hugo • solo_traveller • gb
9
Pros:

Everything

Cons:

Nothing

2026-05-28 • via Nuitee
W
warsi • solo_traveller • gb
8
Pros:

All round very satisfactory

Cons:

Arrived about 9:00pm, no food available at all

2026-05-28 • via Nuitee
V
Vince • solo_traveller • gb
4
Served a purpose, glad it was only one night
Pros:

Not much really, a very old and dated hotel, staff very pleasant and polite.

Cons:

The room I stayed in was not that comfortable and the bathroom wasn't particularly clean.

2026-05-26 • via Nuitee
A
Anonymous • solo_traveller • gb
10
Good value for money
Pros:

The man who sorted our room out, was lovely, very friendly and polite and made us feel welcome.

Cons:

Was not anything to dislike, room was clean and comfortable.

2026-05-25 • via Nuitee
A
Andrew • couple • gb
6
2026-05-25 • via Nuitee
M
Maria • solo_traveller • gb
7
Pros:

Perfect for what we needed, good location, parking and very helpful staff.

2026-05-25 • via Nuitee
G
Govind • solo_traveller • gb
9
2026-05-23 • via Nuitee
P
PAUL K J • solo_traveller • gb
9
Pros:

Everything was good for me I enjoyed my stay

Cons:

The heating wasn't working and this is the time am facing this problem....

2026-05-21 • via Nuitee
M
Matthew • solo_traveller • au
6
Pros:

It was all fine

Cons:

Main concern was rat traps placed around the hotel which had dead/decomposing rats in them. Traps obviously had not been checked for a while and live rats not able to enter the traps...

2026-05-21 • via Nuitee
M
Mike • couple • gb
7
2026-05-15 • via Nuitee
O
Olalekan • solo_traveller • gb
3
2026-05-15 • via Nuitee
C
Carole • solo_traveller • gb
9
Pros:

Good location excellent value for money, friendly staff

2026-05-12 • via Nuitee
E
Evelyn • extended_group • cy
8
2026-05-11 • via Nuitee
T
Terry • couple • gb
3
Stay away! Was a strange experience!
Pros:

The property didn’t really have much to like.

Cons:

The pillows were so thin and old, I was in a “refurbished room”, even through the mattress and chair had stains on them. There was a bunch of strangers screaming and shouting all night in the hotel, a guy walking around on crutches telling everyone his wife broke his leg! Breakfast was the worst, coffee tasted out of date and the latte is half water and was undrinkable. I went for a second thinking I got the first batch after it being cleaned as it had a strange taste. No, it was just the taste of the coffee. There is pictures up of the CEO EVERYWHERE, found it a bit strange and very “cult like”, I counted at least three portrayed of the CEO near reception without “founder of the nine group”. The duty manager was lovely at check in, but there was a woman there late at night who did not smile once and zero customer service skills. Seemed really unapproachable, I asked what time breakfast was and the death glare she gave me while she was sorting paper work was deadly. No name badge, I assume it was one of the deputy’s family. In the morning there was a guy rolling tobacco up at the main desk wearing Cookie Monster Pyjama pants. You could not go near the reception without him trying to do the receptionist job. I asked where the breakfast area was, before the woman replied this man marched me to the cafe area, asked where I was from and what I was doing at the hotel. Literally sat me down at my table and was asking me 100 questions! Was so intimidating and unsettling! Everyone asking questions to the receptionist was getting a reply from this man and the staff looked like it was normal but it was an awful experience! I thought this man was homeless. Why is there a guest on your site interacting with customers and the staff seemed okay about it? Also, toilet doors are broken in the men’s, there was urine all over the floors too. All the plates at breakfast still had debris on them, dried pieces of scrambled egg. I tried changing plates but they all seemed the same.

2026-05-11 • via Nuitee
A
Angela • solo_traveller • gb
9
2026-05-11 • via Nuitee
F
Freddie • couple • gb
6
An ok stay
Pros:

Good location, Plenty of parking

Cons:

Room was next to a linen cupboard, washing machine / tumble drier was being used till 2300, kept us awake, had an early start.
Sink tap had no pressure

2026-05-10 • via Nuitee