Holiday Inn Basingstoke by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.4 (1408 reviews)
Grove Road , Basingstoke , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Comfortable beds
Cons:
Cold rooms
Breakfast quality
Heating issues

Categories

Cleanliness
6.98
Some reviews highlight cleanliness, but mention cold and unsatisfactory breakfast conditions.
Service
8.45
Multiple mentions of lovely and attentive staff.
Location
8.49
Consistent positive feedback about the good location.
Room Quality
6.44
Issues with room conditions, particularly temperature and comfort, noted in several reviews.
Amenities
7.47
Sufficient amenities noted but some issues reported with heating and overall state of some rooms.
Value for Money
7.43
Value discussed in terms of mixed feedback about breakfast and room quality.
Food and Beverage
6.48
Food quality complaints noted, especially regarding breakfast.
Overall Experience
7.45
General positive feedback, despite several issues raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:18

Property Description

Modern Comfort and Convenience

Just off the M3, Holiday Inn Basingstoke provides a convenient base for exploring Hampshire. Enjoy complimentary parking and free WiFi, making your stay stress-free.

Luxurious Room Amenities

Relax in air-conditioned rooms featuring flat-screen HD TVs, en-suite facilities, and tea/coffee making amenities. With on-demand movies and a cozy workspace, unwind in comfort after a day of sightseeing.

Delicious Dining and Entertainment

Indulge in a full buffet breakfast and savor seasonal menus for lunch and dinner. The lounge bar offers a variety of beverages and live sports. With 24-hour room service, your cravings are just a call away.

Ready to experience comfort and convenience at Holiday Inn Basingstoke? Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1408 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 6.44
Amenities: 7.47
Value for Money: 7.43
Food and Beverage: 6.48
Overall Experience: 7.45
S
SELCEN • solo_traveller • gb
9
2026-06-12 • via Nuitee
A
Antoinette • solo_traveller • gb
3
Stayed 2 nights slept well but bathroom was old and not clean the room was very old and needs an upgrade
Pros:

Parking was plenty and free

Cons:

It was old and dirty also building works going on till 19:00 in the evening very disruptive

2026-06-12 • via Nuitee
A
Anthony • couple • gb
7
Pros:

Breakfast great, great staff, food good.

Cons:

The room we were given was dire, the corridor unkempt, wood unpainted. Room just awful We thought we were in the wrong hotel. I asked reception if there was a better room and found that the one we were in was being refurbished. Although she said they were fully booked she "managed" to find another room. Clean, bright, comfortable. The hotel was said to be 4 star, that is why we chose it. Looking at the first room it should never even have one star. I would still not say the hotel should be advertised as 4 star, the receptionist said it was more 3 star. I say 2 star.

2026-06-11 • via Nuitee
M
Mike • solo_traveller • gb
8
VFM
Pros:

Room clean and tidy.
Free car park.

Cons:

Restuarant was closed for evening meal.
Bar menu offered few substantial meals.

2026-06-11 • via Nuitee
T
TIG Painting And Decorating Ltd • couple • gb
10
2026-06-10 • via Nuitee
J
Jan • couple • cz
9
2026-06-09 • via Nuitee
P
Peter • solo_traveller • gb
4
Disappointed
Pros:

Convenient and free parking

Cons:

The room had a party door and neighbours were very noisy all night.
The restaurant menu was pathetic. 3 curries and 3 pizzas. That’s not a restaurant menu

2026-06-09 • via Nuitee
K
Kabita • couple • gb
1
Stay was not good at all as my parents had to stay up till 11pm as no rooms was exchange at the first request. I’ve neve
Pros:

Staffs were really helpful.

Cons:

I had booked Standard Queen room for my parents, June 6-7 as they had to attend a function.
They had a very bad experience with the room provided as it had water leakage from the toilet and carpet was all soggy wet, dirty bed sheet and duvet.

My parents had to request for room change but they were requested to accommodate on that room as there’s no other spare rooms and the hotel is fully booked.
After finding the bed sheet and duvet was also dirty, my parents had to again call the Duty Manager to investigate the room himself and arrange another room as it was nearly 11pm.

My parents were then provided second room with twin bed and was way more cleaner than the first one.

2026-06-08 • via Nuitee
M
Miriam • couple • nl
7
Goed voor 1 nacht
Pros:

Hotel lag gunstig voor de weg naar de boot in Dover en het centrum was te voet goed te bereiken. Ontbijt was goed.

Cons:

Het avond eten was niet echt goed.

2026-06-08 • via Nuitee
M
mola rosania • couple • gb
8
2026-06-08 • via Nuitee
N
Neil • couple • gb
4
Port would not stay again
Pros:

Not much , the bar area was nice

Cons:

Old and tired heating did not work , the shower was next to useless, the staff unhelpful.

2026-06-07 • via Nuitee
J
Jon • solo_traveller • gb
8
Fine
Cons:

Externals need attention

2026-06-06 • via Nuitee
N
Naseem • extended_group • gb
9
2026-06-02 • via Nuitee
N
Nigel • couple • gb
7
2026-06-01 • via Nuitee
M
Middleton • family_with_children • gb
8
2026-05-30 • via Nuitee
R
Robert • couple • gb
3
Really bad night.
Pros:

Clean room. Comfortable bed.

Cons:

Air conditioning was not functioning; I had phoned earlier and they had said it was fine. Hmmm!. Very bad night. 30 degrees plus.

2026-05-29 • via Nuitee
B
Ben • couple • gb
10
Exceeded expectations
Pros:

It was very clean, seemed to have been rcently renovated

2026-05-29 • via Nuitee
O
Olga • solo_traveller • lt
10
2026-05-29 • via Nuitee
W
warsi • solo_traveller • gb
8
Pros:

All round very satisfactory

Cons:

Arrived about 9:00pm, no food available at all

2026-05-28 • via Nuitee
H
Hugo • solo_traveller • gb
9
Pros:

Everything

Cons:

Nothing

2026-05-28 • via Nuitee