Hôtel Mercure Bayonne Centre Le Grand Hotel

Hotels
•
Mercure
8.5 (1019 reviews)
21 Rue Thiers , Bayonne , FR

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Comfortable beds
Cons:
Noise issues
High breakfast price
Small room size

Categories

Cleanliness
7.89
There were mentions of cleanliness issues like noise and old bathroom fixtures.
Service
9.36
Staff was noted to be very kind and helpful across multiple reviews.
Location
9.4
The location received high praise being central and convenient.
Room Quality
7.85
Rooms were described as small and with some noise issues, affecting overall comfort.
Amenities
7.88
Mention of lacking basic items like shampoo and issues with TV remote.
Value for Money
8.34
Breakfast was considered expensive compared to perceived quality.
Food and Beverage
8.39
Breakfast could be improved based on some reviews, but generally enjoyed.
Overall Experience
8.86
Guests had a generally pleasant experience with noted positives outweighing negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:28

Property Description

Luxurious Rooms with Modern Amenities
Experience comfort and elegance in our air-conditioned rooms equipped with flat-screen TVs, free high-speed WiFi, and a hospitality tray. Enjoy a complimentary bottle of water during your stay.

Cozy English-Style Pub and Buffet Breakfast
Unwind in our charming pub or start your day with a delicious warm and cold buffet breakfast. Relax in an elegant setting while savoring a drink or enjoying a variety of breakfast options.

Convenience and Leisure Facilities
Take advantage of our free business corner and let our attentive staff assist you throughout your stay. For golf enthusiasts, explore eleven 18-hole golf courses nearby. Your perfect getaway awaits at Mercure Bayonne Centre Le Grand Hotel.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIQ

Location

Guest Reviews

8.5
Based on 1019 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 8.86
I
Ignacio • solo_traveller • es
9
2026-09-17 • via Nuitee
M
monique • solo_traveller • fr
8
Pros:

La situation en plein centre de Bayonne avec des visites totalement à pieds ou en transport collectifs de façon à pouvoir facilement visiter les principales villes du Pays Basque sans utiliser sa voiture et perdre beaucoup de temps a chercher des places de parking.

Cons:

Ie prix des parkings pour laisser notre voiture péndant le sejour

2026-09-17 • via Nuitee
L
Lara • solo_traveller • es
10
Pros:

La ubicación, la amabilidad, la habitación

Cons:

El secador de pelo

2026-09-15 • via Nuitee
I
Irene • couple • es
9
Perfecto para conocer Bayona
Pros:

Buena ubicación y personal agradable que facilitaron que pudiéramos alargar nuestra estancia, ofreciendo soluciones y ayuda en todo momento. Bayona es una ciudad preciosa que merece la pena conocer y este hotel es perfecto para poder hacerlo en una ubicación muy buena cerca de todo y lejos de la zona de más ruido.

2026-09-15 • via Nuitee
A
Alistair • couple • gb
9
Great stay in the heart of Bayonne
Pros:

Fantastic location in a quiet street on the edge of the old town, close to the cathedral, castle, shops, restaurants and public transport. The reception staff were charming and helpful. Loved the quirky lift!

Cons:

Housekeeping accidentally missed out our room one day but the reception staff were very apologetic and fetched fresh towels for us.

2026-09-14 • via Nuitee
S
silvia • solo_traveller • ar
7
Great location and staff
Pros:

Superb location for walking around the city and also to explore by public transportation other towns or attractions in the area.
The staff was outstanding and very friendly
The bar and breakfast area have a beautiful decor. Breakfast have delicious local products and the freshly made orange juice offered is a very special delicate touch
The hotel is in a building from another era, and the size of the room was amazingly large (great!) , and the view to the front street and trees was very nice
The bed was very comfortable

Cons:

The bathroom was also from another era, and although I liked the vintage large sink, the shower, toilletries and general facilities were not in line with a 4 star hotel (e.g. no washcloth yet shower gel in the shower, high slippery bathtub, unconfortable position of the shower, not enough hanging pegs or poor shelfs where to place the travel necessaire).

Dark carpets show more the dust and needs to vacuum daily (which was not, and it showed)

2026-09-12 • via Nuitee
F
Francis • couple • be
8
Bon hotel urbain, bon accueil
Pros:

Trés bon hotel urbain, excellent accueil. Parfaitement situé pour une visite de Bayonne.

Cons:

L'accès à l'hotel (qui est situé en semi-piétonnier) n'est pas évident en voiture vu les sens uniques innombrables. Bien suivre les indications fournies par l'hotel.
Le parking de l'hotel, situé dans une rue voisine, est situé au 5eme étage d'un immeuble ancien transformé. L'accès est extrèmement difficile vu l'étroitesse de la première montée. Grosses voitures s'abstenir et préférer un parking public.

Les chambres: fonctionnelles mais assez exigues.
Le prix: Plutôt élevé, mais sans doute justifié vu l'excellente situation.

2026-09-10 • via Nuitee
T
Teresa • extended_group • es
8
Hotel perfecto para visitar Bayona
Pros:

La ubicación es perfecta. La habitación bien y muy limpia.
El desayuno correcto.
El personal excelente.

2026-09-10 • via Nuitee
S
slydesiles • solo_traveller • fr
5
Pros:

Rien

Cons:

Au bar une carte restreinte , mauvaise odeur, endroit lugubre .
Chambre j ai choisi une chambre avec des portes fenêtres et petit balcon rien de tout cela.
Pour avoir de l eau en chambre vous louer une bouteille 10€ le comble .parking 25€ et de surcroît votre voiture ne passe pas... il faut donc chercher une place en ville et biensur payant.. beaucoup trop cher pour tout ses désagrément.

2026-09-09 • via Nuitee
P
Philippe • couple • fr
10
Super séjour
Pros:

Tout
Le personnel très attentionné la localisation la chambre

Cons:

Rien

2026-09-07 • via Nuitee
L
LIEBANA • extended_group • es
8
Pros:

El personal muy amable

Cons:

El parking no es en el mismo hotel, y el coste del parking es a parte y eso no queda claro en la página web

2026-09-06 • via Nuitee
R
Roland • couple • fr
10
2026-09-05 • via Nuitee
F
Francesco Pini • solo_traveller • it
8
Pros:

Location, personale, vicinanza parcheggio (a pagamento), prezzo (non la colazione, troppo cara)

Cons:

Prezzo colazione, studia datata, doccia nella vasca anni 60, prese antiche...

2026-09-04 • via Nuitee
B
bertrand • solo_traveller • fr
9
Pros:

Calme des chambres et qualité de la literie.

2026-09-02 • via Nuitee
H
HANQING • solo_traveller • gb
8
Central
Pros:

I really liked the property’s central location, which made it very convenient for exploring the town. The restaurant partner benefit card was also a great perk, and it was honoured at every restaurant I visited.

Cons:

The shower gel and shampoo dispensers were either not refilled or not functioning properly, which made it difficult to shower comfortably. I would have appreciated better attention to this during the room cleaning.

2026-08-31 • via Nuitee
R
rosario • couple • it
8
Grande
Pros:

La posizione è la colazione
Al desk tutti professionali e disponibili

Cons:

Nulla

2026-08-31 • via Nuitee
A
ANNE CELINE • couple • fr
8
2026-08-31 • via Nuitee
C
CARMEN • couple • es
7
Cons:

La moqueta tanto en la habitación como en los pasillos y el armario tan pequeño que tenía mi habitación con solo 5 perchas solo para camisas, no tenía ninguna para colgar los pantalones por lo que apenas pude deshacer las maletas

2026-08-31 • via Nuitee
F
Florence • couple • fr
8
2026-08-30 • via Nuitee
E
ENRIQUE • couple • us
9
Will stay again
Pros:

Great location; close to everything. Room temp OK. Beds OK. Parking not at the property (normal for city center properties), maybe 5 mins walking, easy to unload bags in front of the hotel, a bit complicated the logistic to park, but very well explained by the staff. Quiet. Room floor cleanness can improve. Room size OK. Great shower. Staff friendly. WiFi slow. Ck-in/out OK. Fridge OK.

Cons:

Room floor cleanness can improve.

2026-08-30 • via Nuitee