Hôtel Mercure Bayonne Centre Le Grand Hotel

Hotels
•
Mercure
8.4 (945 reviews)
21 Rue Thiers , Bayonne , FR
+33 5 59 59 62 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent central location within walking distance of attractions
Friendly, helpful and accommodating staff
Spacious rooms and comfortable beds (for many guests)
Good breakfast featuring local products and fresh orange juice
Quiet street location near the old town
Cons:
Parking is offsite, expensive and access can be difficult
Bathrooms considered outdated; limited toiletries and inconvenient shower layout
Occasional housekeeping misses and visible dust on dark carpets
Bar has a limited menu and was described as dingy by some guests
Extra charges (e.g., bottled water) and parking cost not always clear online

Categories

Cleanliness
7.6
Generally clean rooms reported, but guests noted an instance of missed housekeeping and dark carpets showing dust; mixed cleanliness impressions.
Service
9.7
Repeated praise for friendly, helpful and attentive reception staff who assisted with extended stays and solutions; staff frequently described as charming and accommodating.
Location
9.9
Excellent central location in the heart of Bayonne, on a quiet street near the cathedral, shops and public transport—ideal for walking and exploring the Basque country.
Room Quality
7.5
Rooms praised for size and comfortable beds, but bathrooms seen as outdated (slippery tubs, awkward shower position) and lacking sufficient hooks/shelves and some toiletries.
Amenities
7.4
Mixed amenities: quirky lift and nicely decorated bar/breakfast area noted positively, but parking is offsite, expensive and difficult to access; bar menu limited and some toiletries/washcloths missing.
Value for Money
6.5
Several guests judged price as high given parking costs, extra charges (e.g., bottled water) and some facility shortcomings; perceived value below the hotel’s rating for some visitors.
Food and Beverage
9.1
Breakfast widely praised for local products and freshly made orange juice; generally described as correct/very good, though the bar menu was criticized by some guests.
Overall Experience
9.5
Overall very positive stay: attentive staff, superb location and pleasant atmosphere made the trip, with minor issues (parking, bathroom age) not spoiling the experience for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Rooms with Modern Amenities
Experience comfort and elegance in our air-conditioned rooms equipped with flat-screen TVs, free high-speed WiFi, and a hospitality tray. Enjoy a complimentary bottle of water during your stay.

Cozy English-Style Pub and Buffet Breakfast
Unwind in our charming pub or start your day with a delicious warm and cold buffet breakfast. Relax in an elegant setting while savoring a drink or enjoying a variety of breakfast options.

Convenience and Leisure Facilities
Take advantage of our free business corner and let our attentive staff assist you throughout your stay. For golf enthusiasts, explore eleven 18-hole golf courses nearby. Your perfect getaway awaits at Mercure Bayonne Centre Le Grand Hotel.

Important information:

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIQ

Location

Guest Reviews

8.4
Based on 945 reviews
Cleanliness: 7.6
Service: 9.7
Location: 9.9
Room Quality: 7.5
Amenities: 7.4
Value for Money: 6.5
Food and Beverage: 9.1
Overall Experience: 9.5
S
Simón Andres • family_with_children • es
7
2026-10-28 • via Nuitee
I
Ignacio • couple • es
10
2026-10-26 • via Nuitee
S
SEBASTIEN • family_with_children • fr
10
2026-10-26 • via Nuitee
G
Gareth • solo_traveller • gb
10
2026-10-26 • via Nuitee
B
BUISSE • family_with_children • fr
10
Excellent weekend à Bayonne
Pros:

La situation de l'hôtel dans l'hypercentre de Bayonne. Le calme ainsi que la gentillesse du personnel.

2026-10-25 • via Nuitee
D
Daniel • couple • es
10
2026-10-12 • via Nuitee
M
Margarita • extended_group • ar
10
Pros:

Muy buen hotel, excelente ubicación. La
Disposición de las personas que nos atendieron.

2026-10-12 • via Nuitee
T
TAKASHI • solo_traveller • jp
2
2026-10-10 • via Nuitee
P
Paul • solo_traveller • pt
9
2026-10-07 • via Nuitee
J
joao paulo • solo_traveller • pt
8
2026-10-07 • via Nuitee
I
Ignacio • solo_traveller • es
9
2026-09-17 • via Nuitee
M
monique • solo_traveller • fr
8
Pros:

La situation en plein centre de Bayonne avec des visites totalement à pieds ou en transport collectifs de façon à pouvoir facilement visiter les principales villes du Pays Basque sans utiliser sa voiture et perdre beaucoup de temps a chercher des places de parking.

Cons:

Ie prix des parkings pour laisser notre voiture péndant le sejour

2026-09-17 • via Nuitee
L
Lara • solo_traveller • es
10
Pros:

La ubicación, la amabilidad, la habitación

Cons:

El secador de pelo

2026-09-15 • via Nuitee
I
Irene • couple • es
9
Perfecto para conocer Bayona
Pros:

Buena ubicación y personal agradable que facilitaron que pudiéramos alargar nuestra estancia, ofreciendo soluciones y ayuda en todo momento. Bayona es una ciudad preciosa que merece la pena conocer y este hotel es perfecto para poder hacerlo en una ubicación muy buena cerca de todo y lejos de la zona de más ruido.

2026-09-15 • via Nuitee
A
Alistair • couple • gb
9
Great stay in the heart of Bayonne
Pros:

Fantastic location in a quiet street on the edge of the old town, close to the cathedral, castle, shops, restaurants and public transport. The reception staff were charming and helpful. Loved the quirky lift!

Cons:

Housekeeping accidentally missed out our room one day but the reception staff were very apologetic and fetched fresh towels for us.

2026-09-14 • via Nuitee
S
silvia • solo_traveller • ar
7
Great location and staff
Pros:

Superb location for walking around the city and also to explore by public transportation other towns or attractions in the area.
The staff was outstanding and very friendly
The bar and breakfast area have a beautiful decor. Breakfast have delicious local products and the freshly made orange juice offered is a very special delicate touch
The hotel is in a building from another era, and the size of the room was amazingly large (great!) , and the view to the front street and trees was very nice
The bed was very comfortable

Cons:

The bathroom was also from another era, and although I liked the vintage large sink, the shower, toilletries and general facilities were not in line with a 4 star hotel (e.g. no washcloth yet shower gel in the shower, high slippery bathtub, unconfortable position of the shower, not enough hanging pegs or poor shelfs where to place the travel necessaire).

Dark carpets show more the dust and needs to vacuum daily (which was not, and it showed)

2026-09-12 • via Nuitee
T
Teresa • extended_group • es
8
Hotel perfecto para visitar Bayona
Pros:

La ubicación es perfecta. La habitación bien y muy limpia.
El desayuno correcto.
El personal excelente.

2026-09-10 • via Nuitee
F
Francis • couple • be
8
Bon hotel urbain, bon accueil
Pros:

Trés bon hotel urbain, excellent accueil. Parfaitement situé pour une visite de Bayonne.

Cons:

L'accès à l'hotel (qui est situé en semi-piétonnier) n'est pas évident en voiture vu les sens uniques innombrables. Bien suivre les indications fournies par l'hotel.
Le parking de l'hotel, situé dans une rue voisine, est situé au 5eme étage d'un immeuble ancien transformé. L'accès est extrèmement difficile vu l'étroitesse de la première montée. Grosses voitures s'abstenir et préférer un parking public.

Les chambres: fonctionnelles mais assez exigues.
Le prix: Plutôt élevé, mais sans doute justifié vu l'excellente situation.

2026-09-10 • via Nuitee
S
slydesiles • solo_traveller • fr
5
Pros:

Rien

Cons:

Au bar une carte restreinte , mauvaise odeur, endroit lugubre .
Chambre j ai choisi une chambre avec des portes fenêtres et petit balcon rien de tout cela.
Pour avoir de l eau en chambre vous louer une bouteille 10€ le comble .parking 25€ et de surcroît votre voiture ne passe pas... il faut donc chercher une place en ville et biensur payant.. beaucoup trop cher pour tout ses désagrément.

2026-09-09 • via Nuitee
P
Philippe • couple • fr
10
Super séjour
Pros:

Tout
Le personnel très attentionné la localisation la chambre

Cons:

Rien

2026-09-07 • via Nuitee