Mercure Residenz Frankfurt Messe

Hotels
•
Mercure
8 (517 reviews)
Voltastr. 29 , Frankfurt/Main , de
+49 69 79260

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Unhelpful service
Inconvenient room assignments
Inconsistent food quality

Categories

Cleanliness
8.14
Very clean room as mentioned in reviews.
Service
7.61
Staff was unhelpful in some cases, but friendly in others.
Location
8.15
Good location, easily accessible to public transport.
Room Quality
8.1
Spacious and well-equipped rooms were noted.
Amenities
8.13
Breakfast had a good selection, but cleanliness issues reported.
Value for Money
8.09
Overall value seems reasonable for the experiences shared.
Food and Beverage
7.64
Breakfast described as varied, but some complaints about quality.
Overall Experience
8.11
Mixed sentiments, but overall satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 11:35

Property Description

Luxurious Accommodation
Indulge in comfort and style at the Mercure Residenz Frankfurt Messe. Experience air-conditioned rooms equipped with satellite TV, high-speed internet, and cozy tea/coffee facilities for a relaxing stay.

Relaxing Spa and Dining
Unwind at the modern spa with a rejuvenating sauna or energize at the fitness room. Treat your taste buds at Twenty9 Restaurant, offering delectable regional and Mediterranean dishes on a charming summer terrace. Sip on cocktails at the Twenty9 Bar while catching live sports.

Convenient Location
Situated just 500 meters from Messe Frankfurt Trade Fair, with easy access to Kuhwaldstraße tram stop only 50 meters away. Book your stay now at Mercure Residenz Frankfurt Messe for a memorable experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 517 reviews
Cleanliness: 8.14
Service: 7.61
Location: 8.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
E
Evert • couple • nl
7
Goed geslapen.
Pros:

Rustige kamer.

Cons:

Parkeren was prijzig, €25 voor een dag. Ontbijt eveneens prijzig, €21 per persoon.

2026-07-16 • via Nuitee
G
Gabriele • couple • de
10
Zentral gelegenes Hotel mit Tiefgarage und guter Anbindung zu den öffentlichen Verkehrsmittel.
Pros:

Frühstück war reichhaltig und sehr schmackhaft. Hotel befindet sich direkt an einer Straßenbahnhaltestelle und in der Nähe des Westbahnhofes, somit konnte man Frankfurt mit den öffentlichen Verkehrsmittel sehr gut erkunden.

2026-07-12 • via Nuitee
P
Patrick • solo_traveller • de
6
2026-07-10 • via Nuitee
C
Corinne • solo_traveller • ch
5
Pros:

Gutes Frühstück. Nettes Personal

Cons:

Zimmer war nicht sauber.

2026-07-10 • via Nuitee
P
Paula • couple • pt
5
Fraco
Pros:

Não tivemos

Cons:

Ter mais 1 edredões e mais 1 toalha de banho, só tinha 1 e éramos dois

2026-07-10 • via Nuitee
A
Ali • extended_group • ae
2
Advice not going to this hotel
Pros:

Only one staff Mr. Amjad helped us and followed our request

Cons:

Facility poor, cleaning poor, telephone was not working so you should come down to reception if you had a request, last dat hot water was interrupted.

2026-07-07 • via Nuitee
B
Bianca • extended_group • de
5
Okay, aber nicht gut.
Pros:

Die Lage.

Cons:

Das unfreundliche Personal … der Zustand des Hotels. Dass das Hotel aus 3 Gebäuden besteht, die Entfernung zueinander haben. Also Gruppenbuchungen Achtung: es wird gewürfelt, wenn man den Wunsch „Zusammenwohnen“ nicht extra angibt. 😡 ( ich hatte 3 Zimmer gebucht, jedes im anderen Gebäude bekommen )

2026-07-07 • via Nuitee
D
Daniel • solo_traveller • es
6
2026-07-06 • via Nuitee
J
Jonas • couple • de
6
Schönes Hotel mit Potenzial. Mehr Augenmerk auf Hygiene wäre wünschenswert
Pros:

Anbindung und Lage

Cons:

Minibar mit angefangenem Wasser (konnte dann auf Nachfrage ausgebessert werden)

Allgemeine Hygiene nicht optimal

Trinkgläser mit verschnutzung

2026-07-05 • via Nuitee
G
Grit • extended_group • de
8
2026-07-05 • via Nuitee
D
Dimitar • solo_traveller • de
10
Positive
Pros:

It's very good Hotel and clean.

Cons:

The saunanot working at 10:30am.

2026-07-04 • via Nuitee
B
BAU • couple • de
10
2026-07-04 • via Nuitee
A
Alexander • couple • fr
8
Bis auf den sehr sehr schlechten Check-in und das lange warten auf das Zimmer gut.
Pros:

Insgesamt alles so weit ok. Zimmer in Ordnung.

Cons:

Der Check-in lief sehr sehr langsam, es gab nur wenig und sehr langsames Personal . Das Zimmer war zudem selbst sehr spät noch nicht fertig.

2026-07-04 • via Nuitee
J
Joerg • solo_traveller • de
9
2026-07-03 • via Nuitee
M
Michel • solo_traveller • de
10
Pros:

Location is nice, and the staff were very friendly

Cons:

The sink had a problem with collecting water

2026-06-30 • via Nuitee
J
Joerg • couple • de
7
2026-06-28 • via Nuitee
M
mike83le • solo_traveller • de
7
2026-06-28 • via Nuitee
R
Rick Adams • solo_traveller • cl
4
Mucho que mejorar
Pros:

La ubicación dado que estaba cerca de donde iba yo.

Cons:

La habitación no estaba lista para el check in en la hora establecida sin aire acondicionado la habitación.

2026-06-28 • via Nuitee
B
Barbara • solo_traveller • de
10
2026-06-28 • via Nuitee
C
Carlos • family_with_children • es
6
Buenas opción para una noche
Pros:

La persona que nos atendió por la noche muy amable y atento. Habitación muy grande

Cons:

Por la mañana el.personañ de recepción se queda mirando a sus ordenadores sin atendernos. La habitación estaba especialmente calida,mas de 30 grados y el aire no enfría nada,toda la noche sudando

2026-06-27 • via Nuitee