Hotel Mercure Torun Centrum

Hotels
•
Accor
8.2 (109 reviews)
Ul Kraszewskiego 1-3, Torun, Kujawy Pomerania, 87 100 , Torun , PL
+48 56 619 65 50

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Pets allowed

Facilities

Elevator
Fitness facilities
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Meeting rooms
Smoke-free property
Wedding services
See all facilities

Review Highlights

Pros:
Excellent location close to Old Town
Helpful and friendly staff (multiple mentions)
Good/complete breakfast and on-site restaurant
Free/easy parking and good value for money
Comfortable beds
Cons:
Rooms tired/dated and needing refurbishment
Noisy or faulty air-conditioning/ventilation in some rooms
Security/personal-safety concerns (unrestricted access, unsecured safe, no deadbolt)
Occasional staff rudeness reported
Small bathrooms and lack of bedside power outlets

Categories

Cleanliness
6.8
Mixed cleanliness: one review notes very dirty rugs and generally tired room fittings, while others do not raise major cleanliness issues.
Service
8.4
Generally praised — multiple comments call staff helpful, accommodating and friendly, though at least one guest reported rude behaviour and some operational cost-saving measures (early bar closure) were noted.
Location
9.5
Consistently highlighted as a strong point: excellent location just outside/steps from the Old Town, easy access, convenient for sightseeing and short walks into town.
Room Quality
6.6
Rooms frequently described as tired/dated and in need of refurbishment; issues reported include small bathrooms, noisy or faulty ventilation/air conditioning and older furnishings.
Amenities
7.8
Amenities are practical (free parking mentioned, breakfast available, restaurant on site) but there are complaints about in-room features: noisy A/C/ventilation, unsecured in-room safe, limited bedside power sockets and occasional cost-saving feel.
Value for Money
8.8
Perceived as good value by multiple guests: several comments cite good price, recommended for stopovers and favourable trade-off between cost and location.
Food and Beverage
8.7
Breakfast is frequently praised as very good/complete with lots of choice; restaurant and local specialties (Torun cake) receive positive mentions, though one guest suggested skipping breakfast.
Overall Experience
9
Overall stays are positive for short visits: comfortable beds, convenient location and helpful staff deliver a good experience despite some room/maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Fitness Center and Recreational Activities

Enjoy the hotel's fitness center and the option to rent bicycles for a fun-filled day of exploration in Torun.

Dining Experience

Savor delicious meals at the hotel's restaurant, Solaris, or opt for room service for a cozy night in. Complete your day with a refreshing drink at the bar/lounge.

Convenience and Comfort

Benefit from amenities like complimentary Wi-Fi, business center, and roundtrip airport shuttle. Unwind in the air-conditioned rooms equipped with Smart TVs and minibars.

Eager to explore Torun's attractions and enjoy a comfortable stay? Book your experience at Hotel Mercure Torun Centrum now!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WAW

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.2
Based on 109 reviews
Cleanliness: 6.8
Service: 8.4
Location: 9.5
Room Quality: 6.6
Amenities: 7.8
Value for Money: 8.8
Food and Beverage: 8.7
Overall Experience: 9
P
paul
8
Pros:

Nice hotel and facilities but little bit remote location.

2025-09-29 • via Nuitee
T
tal
8
Bad personal safety
Pros:

Lacks personal safety:
1 access to floors is unrestricted
2 Door does not have a dead bolt
3 safe in the room is just laying there. Not bolted to anything.

2025-09-02 • via Nuitee
J
jacek
6
Pros:

Skip the breakfast

2025-08-23 • via Nuitee
S
Satish
6
Pros:

Mercure in Toruń was okay for a short stay, but the property definitely needs an update. Like many Accor hotels, the experience can be hit or miss—some locations feel modern and refreshed, while others, like this one, are showing their age. The basics were covered, but I expected a bit more from the brand.

2025-07-28 • via Nuitee
L
Loyd • partner
10
Pros:

Lovely room and very helpful staff very pleased

2025-07-13 • via Nuitee
E
Erik
10
Good location
Pros:

Good location just outside old Town, good value and good service

2025-07-09 • via Nuitee
K
Karl
10
Great hotel, east access to Torun town
Pros:

Rooms are good, with all you will need, comfy bed and en-suite. Spacious. Staff are really accommodating and speak English, which is helpful when your Polish speaking is as bad as mine :)
Parking is easy.
Lots of choice for breakfast
Restaurant serves good food and you must try Torun cake.
Stayed for 5 nights, short walk into town, regular trams further afeild. Old town Torun is such an historic place, beautiful, plenty to see, very safe and relaxed. Lots of great food and shopping (although i was here for work)

2025-05-22 • via Nuitee
A
Archana
10
Pros:

Great location and price, excellent breakfast, clean and comfortable room. Only additional recommendation would be to have power outlets close to the headboards for overnight phone charging on the night stand for reachability. Simple extension outlets would suffice.

2025-05-22 • via Nuitee
C
Chun Wah
8
上可
Pros:

鄰近沒什麼商店

2025-04-21 • via Nuitee
M
Mathieu
8
Pros:

Top

2025-01-18 • via Nuitee
O
Odilson Tadeu
4
Pros:

Meu quarto estava com o sistema de ventilação avariado, fazendo muito barulho. A noite inteira houve rangidos intermitentes.

2025-01-11 • via Nuitee
P
Philip • family
2
Pros:

The rooms are very old and the rugs look extremely dirty. The staff was very rude to me. Definitely not a kid friendly hotel. Great location though. Close to old town

2024-09-02 • via Nuitee
P
Paolo
6
Pros:

Buona struttura spesso di transito per le comitive

2024-08-15 • via Nuitee
F
Fabio • friends
6
Pros:

Good for a stop over in this area.

2024-08-11 • via Nuitee
P
PAWEL
10
Pros:

Was amazing

2024-08-06 • via Nuitee
R
Robert
8
Pros:

Good location

2024-07-23 • via Nuitee
C
Carlos
10
Para repetir
Pros:

Hotel muy bien, a un paso del centro. Por la parte de atrás aparcamiento gratuito. Desayuno muy completo. Recomendable 100%

2024-07-21 • via Nuitee
A
Andre • family
8
Pros:

Air conditioning not working efficiently

2024-07-07 • via Nuitee
W
Wioleta • family
10
Pros:

Good hotel

2024-07-02 • via Nuitee
D
Dariusz
8
Good location
Pros:

Well Located hotel with good breakfast
Bathroom very small

2024-05-15 • via Nuitee