Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good food variety
Cleanliness
Cons:
Outdated rooms
Limited amenities
Noise issues

Categories

Cleanliness
7.93
Some reviews mentioned cleanliness positively, but there were complaints about dirty pillows.
Service
8.9
Friendly staff and good service were consistently highlighted.
Location
8.94
Location was mentioned positively as very convenient.
Room Quality
7.39
Several reviews had concerns about outdated rooms and noise.
Amenities
7.92
Mixed feelings on amenities, with some complaints about limited features.
Value for Money
7.88
Concerns regarding price relative to room quality and amenities were expressed.
Food and Beverage
9.43
Highly praised food quality and variety at breakfast and dinner.
Overall Experience
8.8
Overall, many guests had a pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:41

Property Description

Luxurious Accommodations

Mercure Jelenia Góra offers elegant rooms equipped with modern amenities such as flat-screen TVs, free WiFi, and private bathrooms. Some rooms even feature balconies with stunning city views, ensuring a comfortable and enjoyable stay for every guest.

Culinary Delights

Indulge in a variety of culinary options at the hotel's restaurant, serving a delightful mix of Italian, Polish, and local cuisine. With vegetarian, dairy-free, and gluten-free choices available, there's something to satisfy every palate.

Leisure and Business Facilities

From playing table tennis to exploring the scenic hiking trails nearby, guests at Mercure Jelenia Góra can enjoy a range of recreational activities. Additionally, the hotel offers a business center for corporate travelers and a cozy snack bar for relaxation.

Experience the perfect blend of luxury and convenience at Mercure Jelenia Góra. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to pay the whole amount for their stay at the check-in.

Please note that the swimming pool is open from 7:00-12:00 and from 16:00-21:00.
To ensure a higher standard of services, modernization works will last until the end of June 2024. This may result in temporary inconvenience. Thank you for your understanding!


Renovation work is in progress until the end of July 2024. This may result in temporary inconvenience. We appreciate your understanding!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: WRO

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs PLN 30 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for 0 zł per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2861 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 7.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 9.43
Overall Experience: 8.8
G
GIANLUCA • solo_traveller • it
8
2026-06-20 • via Nuitee
G
Graham • couple • gb
7
Pros:

Nice staff, good breakfast selection

Cons:

No air con, and a nasty artificial perfume machine put us off eating in the restaurant in the evening as the smell was very strong all over the ground floor of the hotel.

2026-06-20 • via Nuitee
단풍잎 • solo_traveller • kr
10
2026-06-20 • via Nuitee
M
Marcin • solo_traveller • pl
8
Chętnie skorzystam z usług jeśli będę ponownie w okolicy.
Pros:

Personel bardzo przyjazny. Wykazuje zainteresowanie gościem. Bardzo pomocny i zaangażowany.

Cons:

Brak możliwości uchylenia okna. Albo zamknięte albo szeroko otwarte.

2026-06-19 • via Nuitee
M
Monika • solo_traveller • pl
10
2026-06-18 • via Nuitee
M
Miłosława • couple • pl
10
Krótki pobyt w górach z psem
Pros:

Wróciliśmy do tego hotelu po latach i byliśmy zaskoczeni na plus. Miła i pomocna obsługa, pozytywne nastawienie do zwierząt (mogliśmy z psem wejść do restauracji). Mieliśmy przestronny pokój, duże łóżko, stolik z krzesłami, biurko, lodówka. Łazienka przestronna, czysto. W pokoju można było zrobić sobie kawę, herbatę. Super rozwiązanie z karafką, którą można uzupełniać wodą (również gazowaną) z dystrybutora na korytarzu. Naprawdę komfortowo. Hotel dysponuje dużym parkingiem (płatnym), co jest dużym udogodnieniem. Do centrum trzeba trochę dojść, ale nam zależało na przestrzeni wokół hotelu dla psa. Było wszystko, czego potrzebowaliśmy i jeszcze więcej. Ogólnie polecam.

2026-06-18 • via Nuitee
L
Lesia • couple • pl
9
Pros:

Розташування обʼєкта

Cons:

Все добре

2026-06-15 • via Nuitee
J
Jerzy • solo_traveller • pl
7
Pros:

Miła i uczynna obsługa

Cons:

Zbyt drogie obiadokolacje(1 zupa i 2 dania w ofercie-słabe) za 180 zł/2 osoby.

2026-06-15 • via Nuitee
Z
Zbigniew • solo_traveller • pl
5
Powiew przestrzeni na zewnątrz jak i w lobby
Pros:

Miła obsługa

Cons:

Małe pokoje, wymagają odświerzenia

2026-06-15 • via Nuitee
M
Mateusz • solo_traveller • pl
6
Bez rewelacji. Ot tak sobie.
Pros:

Zielona okolica

Cons:

Duża cześć obiektu nadaje się już do remontu

2026-06-15 • via Nuitee
K
Kai • solo_traveller • de
10
Alles gut
Pros:

Gut gelegen im Riesengebirge, alles hat funktioniert, Gutes Frühstück, passt

Cons:

„Parkplatzgeldabzocke“

2026-06-14 • via Nuitee
K
Katarzyna • solo_traveller • pl
9
Pros:

Pokój czysty, jedzenie pyszne, personel bardzo pomocny.

2026-06-14 • via Nuitee
B
boghur • solo_traveller • pl
9
2026-06-14 • via Nuitee
M
MAŁGORZATA SAPIŃSKA • solo_traveller • pl
9
2026-06-13 • via Nuitee
T
TADEUSZ • solo_traveller • pl
7
Pokój typu standard.
Pros:

Dobrze zaopatrzony bufet śniadaniowy.

Cons:

Mały wybór słodkości do kawy po śniadaniu.
Pokój typu standard. Brak klimatyzacji. Niesprawny punkt świetlny nad łóżkiem.Brak sprawnego gniazda w łazience.Źle zamontowany wieszak na ręczniki.Bateria łazienkowa luźna. Uchwyt pod prysznicem tak słabo osadzony, że osoba chcąca z niego skorzystać raczej źle by skończyła.Wyposażenie pokoju czasy świetności ma już dawno za sobą.

2026-06-13 • via Nuitee
D
Dirk • extended_group • de
7
Pros:

Etwas in die Jahre gekommenes Hotel, aber soweit okay.

Cons:

Für Bahnreisende nicht so gute Lage.

2026-06-12 • via Nuitee
T
Tomasz • solo_traveller • pl
8
2026-06-12 • via Nuitee
L
Lipinski • solo_traveller • pl
10
2026-06-11 • via Nuitee
J
Jerzy • solo_traveller • pl
10
Pros:

Bardzo ładny hotel i przemiła obsługa

2026-06-10 • via Nuitee
J
Julia • couple • pl
7
2026-06-10 • via Nuitee