Malmaison Birmingham

Hotels
Malmaison
8.4 (6268 reviews)
Wharfside Street , Birmingham , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Noise issues
High parking costs

Categories

Cleanliness
7.61
Several mentions of issues such as noise and poorly maintained facilities.
Service
9.08
Staff were mentioned as wonderful and accommodating, contributing positively to the experience.
Location
9.12
Multiple reviews praised the convenient and vibrant location of the hotel.
Room Quality
8.57
Rooms were reported as good quality, spacious, and comfortable, but some were too dark.
Amenities
8.1
Hotel facilities were fine, but some amenities like the spa were unavailable.
Value for Money
7.56
Some comments about expensive breakfast options.
Food and Beverage
8.61
Complimentary drinks and enjoyable breakfast were highlighted positively.
Overall Experience
8.58
Overall enjoyable stay with some minor issues, still worth returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:59

Property Description

Luxurious Accommodation
The chic Malmaison Birmingham offers elegant rooms with free Wi-Fi, within the upmarket Mailbox development. Large, luxury rooms each include mood lighting and a satellite TV. Private bathrooms all have a power shower, and there is a same-day laundry service.

Gourmet Dining and Wine Tasting
The Brasserie at Birmingham Mal serves a menu of British cuisine using quality local produce. There is a stylish bar, and wine tasting run by the hotel sommeliers.

Relaxing Spa and Fitness Facilities
The luxurious Le Petit Spa has a range of health and beauty treatments, using the latest ESPA products. Guests also have free use of the weights and machines in the modern gym.

Indulge in luxury, exquisite dining, and rejuvenating spa experiences at Malmaison Birmingham. Book now for an unforgettable stay!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

When traveling with a dog, please note that an extra charge of GBP 25 for 1 dog or GBP 40 for maximum of 2 dogs, per night applies. Dogs are allowed in designated guest rooms. Please notify the hotel in advance.

Unfortunately, we do not have parking on-site. The nearest car park is the Q Park next to the hotel. Our partner discount is 20% and tickets must be pre-booked on the Q Park website. Use the code MMMB20 and enter your vehicle registration number, which will enable the barriers to open for you. If you would like to enter and exit multiple times during your stay, please click the multiple entry option.

Please note that the Spa facilities are open Monday to Sunday but no treatment available on Tuesdays apart from nail services. Spa use is available for hotel guests at a charge of 15 per person for two hours use starting from the 1st of June 2025 (includes robe and towel) additional laundry/towels are chargeable. Please bring your own slippers or flip flops and £1 coin for the lockers. Spa use is on a first come first served basis and can be used from check in time (15:00) until check out time (11:00), it can only be guaranteed as part of a spa day package booking or overnight spa package. Please note that all spa guests must be over 16 years of age, and if under 18 years must be accompanied by an adult.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel:
- 0-4 years old: complimentary breakfast
- 5- 11 years old: breakfast charged at 50% of full price
- 12 and above: breakfast charged at full adult price.

Kids Dinner Menu is also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (GBP 30 per night) directly with the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.4
Based on 6268 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
K
kerrie couple gb
9
Great stay
Pros:

East check in, room was clean and all amenities were good.
Breakfast was excellent and staff were friendly

Cons:

Nothing really

2026-09-05 via Nuitee
J
Jennifer couple gb
9
Great stay, comfortable weekend break and the breakfast was delicious
Pros:

Clean, decent sized room, modern, convenient location from new street station and part of the mailbox, close to the bullring.

2026-09-05 via Nuitee
R
Rosie couple gb
10
Even still we’d still love to stay here again!
Pros:

We stayed in the Nirvana suite! It was amazing! The bath tub with jets was great and the decor is interesting we both loved the room!

Cons:

The only things we found a bit odd with that room was the toilet door there’s no lock, it opens both ways and even though there’s printing on the door you can still see through it, it also has a massive gap at the top and bottom so going there for a romantic get away and having to use the toilet kinda kills the mood a bit, it was also a bit strange that you have to pay for the mini bar…on one hand I get it but also with the money you pay for this room you’d think the cans of pop and water could really be free…

2026-09-05 via Nuitee
M
Matthew couple gb
8
2026-09-05 via Nuitee
B
BILL couple gb
10
2026-09-04 via Nuitee
J
Jayne couple gb
10
We always stay here. Think about booking elsewhere. End up here every time 😘
Pros:

Great location

Cons:

The staff and the bar 😊

2026-09-04 via Nuitee
J
Jayne couple gb
10
2026-09-04 via Nuitee
I
Imogen solo_traveller gb
10
2026-09-04 via Nuitee
S
Sherrick couple gb
8
2026-09-03 via Nuitee
J
Jamie couple gb
8
2026-09-02 via Nuitee
K
Kirsty couple gb
8
Pros:

Suite was spacious & clean

Cons:

Car parking charges

2026-09-02 via Nuitee
N
Natalie couple gb
8
2026-09-02 via Nuitee
N
Natalie couple gb
9
2026-09-01 via Nuitee
A
asif couple gb
1
2026-09-01 via Nuitee
E
Emma couple gb
10
We had a fantastic time, hotel room was spacious and clean, staff were friendly and hotel located in great walking dista
Pros:

Great location, great facilities, friendly staff.

Cons:

Nothing

2026-09-01 via Nuitee
G
Glenn solo_traveller gb
10
2026-09-01 via Nuitee
J
Jasmin couple gb
10
2026-09-01 via Nuitee
D
Derrith couple gb
10
2026-09-01 via Nuitee
J
Jonathan couple gb
10
2026-09-01 via Nuitee
D
Diane couple gb
10
2026-09-01 via Nuitee