ibis Utrecht

Hotels
•
ibis
7.7 (2104 reviews)
Bizetlaan 1 , Utrecht , NL
+31 30 291 0366

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Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Internet access
Housekeeping on request
Private picnics
Wine release events
Reception hall
See all facilities

Review Highlights

Pros:
Convenient location near tram and convention centre
Comfortable beds and generally clean bathrooms
Friendly and helpful reception staff reported by multiple guests
Some guests praised the breakfast as extensive and tasty
Quiet area and safe environment
Cons:
Dirty floors, worn carpets and dust from renovation work
Missing in-room amenities (kettle/coffee) and limited towels/welcome kit
Parking shortages and issues with reservation/availability
Price/value imbalance during event periods and inflexible refund policy
Occasional slow service at dinner and reception check-in problems

Categories

Cleanliness
6
Multiple reviews cite dirty floors, worn carpets and dust from renovations; some rooms were clean but overall cleanliness was below expectation.
Service
8.8
Several guests reported friendly and helpful reception staff and assistance (e.g., flexible parking), though there were isolated complaints about incompetent check-in and slow restaurant service; overall staff generally helpful.
Location
9
Frequently praised as in a good, quiet position and close to tram links and the convention centre; slightly outside the centre but convenient.
Room Quality
7
Beds and bathrooms described as comfortable and generally well kept, but some rooms had worn carpets, dirty floors or noisy bathroom fan and twin-room layout felt cramped to some guests.
Amenities
6.1
Missing in-room kettles/coffee, parking problems (sold out) and elevator/out-of-service/facchinaggio issues during renovations; towels and welcome kits were sometimes limited.
Value for Money
6.4
Several guests mentioned poor price/quality during events (e.g., Singelloop) and inflexibility on refunds; value perception is below average.
Food and Beverage
8.8
Mixed but generally positive comments on breakfast (some called it extensive and tasty) while a few found the breakfast offering limited; restaurant service delays noted in one review.
Overall Experience
9.5
Overall impressions are mixed but many guests report a comfortable, pleasant stay thanks to location, clean bathrooms and friendly staff despite renovation-related disruption and some service/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Modern Rooms with Amenities
The ibis Utrecht offers modern rooms with sleek décor, flat-screen TVs, and spacious work desks for your comfort during your stay.

Convenient Location
Conveniently located next to the A2/A12 motorway, with easy access to public transportation, the hotel is just a short distance from popular attractions like Jaarbeursplein and Hoog Catharijne shopping centre.

24-Hour Services and Dining Options
Enjoy the convenience of a 24-hour reception, private on-site parking, and the option to dine at the hotel's bar and restaurant offering delicious International cuisine. Don't forget to take advantage of the packed lunch service for your day trips.

Book your stay at ibis Utrecht now for a comfortable and convenient experience.

Important information:

Renovation work is taking place until the end of November 2025, and guests may experience some noise or light disturbances from 09:00 to 17:00 on weekdays.

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in. If this is not possible, guests should have an authorization form, signed by the credit card holder, if they are not traveling.

Please note that the full-service restaurant will be open from Monday to Thursday. During the weekends, guests can enjoy small dishes and snacks.

On-site parking is available for an additional charge of EUR 5 per day.

Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RTM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.7
Based on 2104 reviews
Cleanliness: 6
Service: 8.8
Location: 9
Room Quality: 7
Amenities: 6.1
Value for Money: 6.4
Food and Beverage: 8.8
Overall Experience: 9.5
T
Tamila • couple • ua
10
2026-01-31 • via Nuitee
A
Alan • solo_traveller • gb
1
Book somewhere else
Pros:

Not a lot

Cons:

Very tired carpets worn out food offering dreadful.

2026-01-29 • via Nuitee
C
Clemens • couple • nl
7
2026-01-28 • via Nuitee
D
Daniele • extended_group • it
6
Pros:

Posizione leggermente fuori dal centro, zona tranquilla, facilmente raggiungibile a piedi (30 minuti dalla stazione centrale) o con il tram (5 min)
Camere comode e discretamente pulite.

Cons:

All'arrivo, personale non molto competente. Prenotazione di 4 camere (3 da due letti singoli e 1 matrimoniale), ci hanno dato 3 camere matrimoniali e 1 letti singoli... Fatto presente, ci viene detto che non potevano fare nulla, che la prenotazione per loro era corretta, nonostante il mio foglio di prenotazione diceva tutt'altro.
Camere prive di bollitore e macchinetta del caffè, 1 su 4 non particolarmente pulita.

2026-01-26 • via Nuitee
M
Michelle • couple • be
10
2026-01-26 • via Nuitee
V
Vincenzo • family_with_children • it
10
Pros:

Tutto ok

2026-01-25 • via Nuitee
E
eddy • family_with_children • be
7
Cons:

Veel te weinig parling. Ik had betaald voor parking maar er was geen.plaats meer, moest hem dan maar op straat zetten waar ook geen.plaats was. Er stond n dicussie met receptie.

2026-01-22 • via Nuitee
G
Gianni • extended_group • it
7
Cons:

Inflessibili nel rimborsare una camera che non ho potuto utilizzare

2026-01-22 • via Nuitee
M
Marianne • couple • nl
7
Gewoontjes
Pros:

Het was schoon

Cons:

Sober ontbijtje

2026-01-21 • via Nuitee
N
Nanda • solo_traveller • nl
6
Jammer dat er niet beter was gecommuniceerd dat er een verbouwing was.
Pros:

Het ontbijt was erg uitgebreid en lekker.

Cons:

Ik moest erg lang wachten voordat ik werd geholpen bij het diner. Ben uiteindelijk zelf om de kaart gaan vragen. Daarna duurde het erg lang voordat mijn bestelling werd opgenomen. Wel behulpzaam door een waterkoker aan te bieden.
De vloer in mijn kamer was erg vies.

2026-01-20 • via Nuitee
S
Stefania • solo_traveller • es
4
Cons:

Hotel en reformas que no avisa a los clientes. Llegas y te encuentras todo patas arriba, polvo en todo los lados. Una impreparación brutal, info incorrecta sobre la calefacción y te pasas horas de frío. TREMENDO.

2026-01-20 • via Nuitee
D
Daniek • extended_group • nl
4
2026-01-20 • via Nuitee
D
Duncan • couple • nl
7
Prima verblijf, maar door de Singelloop geen goede prijs/kwaliteit.
Pros:

Het hotel is proper. Personeel vriendelijk. Ontbijt kan beter (keuze en kwaliteit).

Cons:

We zaten er de dag voor de Utrechtse Singelloop, dus was het erg prijzig. Hierdoor was de prijs-kwaliteit verhouding uit balans.

2026-01-19 • via Nuitee
L
Lavinia • solo_traveller • ro
10
2026-01-19 • via Nuitee
D
Duncan • couple • gb
9
2026-01-19 • via Nuitee
F
Fabiano • couple • it
10
2026-01-19 • via Nuitee
A
Anna • family_with_children • is
5
2026-01-19 • via Nuitee
S
Sandra • solo_traveller • nl
8
Prima voor verblijf na werk
Pros:

Prima Kamer met douche en prima bed.

Cons:

Geen koffie/thee op de kamer

2026-01-19 • via Nuitee
B
Bas • extended_group • nl
6
oké
Pros:

Comfortabel bed

Cons:

Weinig Nederlands sprekend personeel. Ontbijt zou wel wat uitgebreider mogen.

2026-01-19 • via Nuitee
S
Saskia • family_with_children • nl
8
2026-01-19 • via Nuitee