Ashford International Hotel & Spa

Hotels
7.8 (5158 reviews)
Simone Weil Avenue , Ashford , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Convenient location for the Channel Tunnel
Cons:
Cold rooms and hard beds
Amenities often out of service

Categories

Cleanliness
6.91
Several reviews mention a lack of cleanliness in common areas and dirty dishes.
Service
8.88
The staff were attentive and quick to resolve issues when raised.
Location
7.92
Location is convenient for traveling, though some reviews indicate it is somewhat isolated.
Room Quality
6.87
There were complaints regarding the cold rooms and uncomfortable beds.
Amenities
5.9
Amenities like the jacuzzi and sauna were often reported as out of service.
Value for Money
8.86
General sentiment about the pricing being fair, although dog fees seem excessive.
Food and Beverage
8.91
The food quality received positive remarks, especially breakfast.
Overall Experience
8.18
Overall sentiment indicates mixed experiences with recurring issues, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation
The Ashford International Hotel offers modern and spacious rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Guests can relax in the comfort of their room with baths and showers provided.

State-of-the-Art Spa and Fitness Center
Indulge in relaxation at the hotel's spa and fitness center, featuring a 20-meter indoor pool, rock sauna, steam room, and various spa treatments. Pamper yourself and unwind in a serene environment.

Dining and Entertainment Options
Savor delicious meals made with locally sourced ingredients at the hotel's brasserie-style restaurant. For a more casual experience, head to the Quench Bar to enjoy live sports events.

Experience luxury and convenience at the Ashford International Hotel. Book your stay now for a memorable experience.

Important information:

Please note that Standard rooms will not accommodate extra beds so 2 adults and a child can only be accommodated in an upgraded or Superior room type. The Standard rooms will accommodate 2 adults max and 1 crib for an infant.

Hotel Guests are welcome to use the Health Club facilities* including the swimming pool from 3pm on day of arrival until 11am on day of departure.

Children's swim sessions at 09:00 > 12:00, and 16:00 > 19:00 each dayGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.8
Based on 5158 reviews
Cleanliness: 6.91
Service: 8.88
Location: 7.92
Room Quality: 6.87
Amenities: 5.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.18
M
Miche • couple • gb
2
2026-11-07 • via Nuitee
J
judith • solo_traveller • fr
9
Super !
2026-11-07 • via Nuitee
G
geoffrey • couple • fr
9
Super séjour
Pros:

Belle chambre, lit confortable, piscine et sauna au top

Cons:

Restaurant un peu décevant en rapport qualité prix quantité

2026-11-07 • via Nuitee
M
Miche • couple • gb
2
2026-11-07 • via Nuitee
S
sa • couple • gb
8
Apart from these two points, everything else was absolutely fine, and we enjoyed our stay
Cons:

There were two things we were a little disappointed with during our stay.

Firstly, breakfast finished at 9:30 am, which we found quite early. We had travelled the day before and wanted to have a little more time to rest in the morning. We honestly didn't expect breakfast to finish so early at a hotel like this. When we came down for breakfast, everything had already been cleared away.

Secondly, unfortunately, our room was very cold when we arrived, and the heating wasn't working properly. It would have been much nicer if the room had been warmed up an hour or two before our arrival, so we could feel comfortable as soon as we checked in.
Thank you.

2026-11-06 • via Nuitee
M
mario • family_with_children • gb
7
2026-11-05 • via Nuitee
W
william • couple • gb
4
Dissatisfied with the hotel at the price I paid
Pros:

Breakfast was ok but the cooked items were not very warm

Cons:

The carpet in the room was very soiled, and our first room we were allocated wasn't a deluxe or a king room but this was rectified, there was a miserable woman on the reception but the other woman was alot nicer who couldn't do enough to please.

2026-11-05 • via Nuitee
G
george • family_with_children • au
8
2026-11-05 • via Nuitee
M
MArtin • couple • gb
8
2026-11-05 • via Nuitee
J
Jackie • family_with_children • gb
9
Pros:

It was my 60th birthday on 30th I could have chosen a better place 7 of us went and was thoroughly en joyed by all rooms were spacious and very clean. I will be visiting again

Cons:

All was good

2026-11-04 • via Nuitee
C
Claire • solo_traveller • gb
6
Pros:

Friendly staff

Cons:

Duvet was way too thin for this time of year. I don’t like a warm room at night but I want to be cosy in bed. I was positively shivering.

During the evening, every table in the bar and in the central seating area had dirty glasses which still weren’t cleared 1 1/2 hours later.

2026-11-04 • via Nuitee
R
Rudy • family_with_children • fr
9
Great hotel with excellent staff
Pros:

Nice spa and staff were very friendly

Cons:

Some of the item portions size from the restaurant and item price

2026-11-04 • via Nuitee
A
Alistair • couple • gb
10
Excellent stay again.
Pros:

Good location

2026-11-03 • via Nuitee
D
Daniel • couple • gb
8
2026-11-03 • via Nuitee
S
Susan • family_with_children • gb
7
Break
Pros:

The staff are very helpful and friendly
Stayed with you several times and always had lovely stay

Cons:

The rooms are looking very tired possibly will look at trying your delux room next time
Also I know its out your hands but went for swim in the morning to find tiny little square we could swim in as other half for swimming lessons next time will get times of lessons first
The ladies changing rooms could do with being cleaned regularly there were still same rubbish in there from 4.00pm to 9.30am next day just a point didn't spoil our stay

2026-11-03 • via Nuitee
B
Ben • couple • gb
1
2026-11-02 • via Nuitee
S
Sarah • couple • gb
7
Great hotel. Would recommend and would stay again
Pros:

Great location. Great facilities. I really liked that we had full use of the Spa. Room was very clean

Cons:

Rooms dated decor

2026-11-02 • via Nuitee
P
Petr • family_with_children • cz
7
2026-11-02 • via Nuitee
D
Dan • couple • gb
10
2026-11-01 • via Nuitee
E
ELISABETH • couple • gb
8
2026-11-01 • via Nuitee