Ashford International Hotel & Spa

Hotels
7.8 (4837 reviews)
Simone Weil Avenue , Ashford , gb

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Convenient location for the Channel Tunnel
Cons:
Cold rooms and hard beds
Amenities often out of service

Categories

Cleanliness
6.91
Several reviews mention a lack of cleanliness in common areas and dirty dishes.
Service
8.88
The staff were attentive and quick to resolve issues when raised.
Location
7.92
Location is convenient for traveling, though some reviews indicate it is somewhat isolated.
Room Quality
6.87
There were complaints regarding the cold rooms and uncomfortable beds.
Amenities
5.9
Amenities like the jacuzzi and sauna were often reported as out of service.
Value for Money
8.86
General sentiment about the pricing being fair, although dog fees seem excessive.
Food and Beverage
8.91
The food quality received positive remarks, especially breakfast.
Overall Experience
8.18
Overall sentiment indicates mixed experiences with recurring issues, but many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation
The Ashford International Hotel offers modern and spacious rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Guests can relax in the comfort of their room with baths and showers provided.

State-of-the-Art Spa and Fitness Center
Indulge in relaxation at the hotel's spa and fitness center, featuring a 20-meter indoor pool, rock sauna, steam room, and various spa treatments. Pamper yourself and unwind in a serene environment.

Dining and Entertainment Options
Savor delicious meals made with locally sourced ingredients at the hotel's brasserie-style restaurant. For a more casual experience, head to the Quench Bar to enjoy live sports events.

Experience luxury and convenience at the Ashford International Hotel. Book your stay now for a memorable experience.

Important information:

Please note that Standard rooms will not accommodate extra beds so 2 adults and a child can only be accommodated in an upgraded or Superior room type. The Standard rooms will accommodate 2 adults max and 1 crib for an infant.

Hotel Guests are welcome to use the Health Club facilities* including the swimming pool from 3pm on day of arrival until 11am on day of departure.

Children's swim sessions at 09:00 > 12:00, and 16:00 > 19:00 each dayGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £5 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for £7.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 4837 reviews
Cleanliness: 6.91
Service: 8.88
Location: 7.92
Room Quality: 6.87
Amenities: 5.9
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 8.18
A
Anirudh solo_traveller gb
10
Pros:

The bar and restaurant staff very very helpful and welcoming, doing what they could to accommodate mine and friends needs.

The location and leisure facilities ideally close by, with shopping and other local places of interest in easy reach, my stay was very comfortable and enjoyable.

Cons:

Nothing I can raise.

2026-07-25 via Nuitee
S
Sarah couple gb
10
Lovely room (huge) Enormous bed. Air conditioning. All facilities perfect.
Pros:

Perfect location for an overnight stay en route to the Eurotunnel.

Cons:

Nothing

2026-07-25 via Nuitee
D
Damilola family_with_children gb
6
2026-07-24 via Nuitee
V
Victoria solo_traveller gb
10
2026-07-24 via Nuitee
V
Vaclav couple cz
9
2026-07-24 via Nuitee
W
William couple gb
10
Great friendly staff.
Pros:

Great location to LeShuttle

Cons:

N/A

2026-07-24 via Nuitee
F
Francesca couple gb
8
Good value for money.
Pros:

The room was big e very clean. The staff very friendly and helpful.

Cons:

The early cold breakfast was ok. The fresh patisserie wasn’t good unfortunately. I think they can improve it.

2026-07-24 via Nuitee
K
Karolina solo_traveller gb
10
Pros:

Spacious hotel

Lovely room

Great spa service

Cons:

N/A

2026-07-24 via Nuitee
A
Antony solo_traveller gb
8
2026-07-24 via Nuitee
P
Philip family_with_children nl
7
Outdated, good location, amazing frontdesk
Pros:

Most amazing front desk

Cons:

Overrun breakfast, quiet outdated

2026-07-24 via Nuitee
F
faati solo_traveller gb
8
2026-07-23 via Nuitee
M
Mary couple gb
7
Basic stay
Pros:

It was a good stay, nothing above the expected.

Cons:

The spa facilities weren’t fully available

2026-07-23 via Nuitee
I
Ian solo_traveller gb
9
Pros:

Good location to explore areas in Kent like the cliffs of Dover, Royal St George Golf Club.
Swimming pool, showers etc excellent.
Front of house staff very helpful.
Buffet breakfast met our needs.

2026-07-23 via Nuitee
A
Arun solo_traveller gb
8
Pros:

Nice room and spa facilities. Breakfast was good and staff were friendly. I would happily go again.

Cons:

Corridors look dated. A firmer bed wpuld have been ideal but this was fine for 3 nights.

2026-07-23 via Nuitee
J
John couple gb
8
Convenient for the tunnel, clean rooms and friendly stafff
Cons:

The food in the bar

2026-07-23 via Nuitee
D
dawn couple gb
9
Very good
Pros:

Clean spacious good location friendly helpful staff

Cons:

Too many dogs

2026-07-22 via Nuitee
K
Komorowska solo_traveller gb
10
2026-07-22 via Nuitee
J
Jeremy couple gb
8
A decent hotel at a decent price but nothing special.
Pros:

Good facilities, reasonably modern, clean.

Cons:

A bit ‘soulless’.

2026-07-22 via Nuitee
G
Graham couple gb
10
2026-07-22 via Nuitee
M
Maggie solo_traveller gb
10
2026-07-22 via Nuitee