Crowne Plaza Nottingham by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.4 (6122 reviews)
Wollaton Street , Nottingham , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy
Cons:
Poor cleanliness standards
Basic room quality
Amenities not satisfactory

Categories

Cleanliness
7.48
Several reviews mentioned issues with cleanliness and general maintenance.
Service
9.45
The staff received positive remarks, particularly regarding helpfulness and friendliness.
Location
9.49
Central location noted as a positive aspect in multiple reviews.
Room Quality
7.94
Conflicting reviews on room quality; some mentioned small size and basic amenities.
Amenities
6.97
SPA and pool facilities were criticized; overall amenities left something to be desired.
Value for Money
7.93
Some complaints about pricing not matching the quality experienced.
Food and Beverage
8.98
Breakfast and food options were generally praised.
Overall Experience
8.95
Overall satisfaction was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:20

Property Description

Luxurious Accommodation
Experience comfort and convenience in the heart of Nottingham at Crowne Plaza. Our rooms are equipped with modern amenities including a work desk, Wi-Fi access, and flat-screen TVs for your entertainment.

Dining Excellence
Indulge in a culinary journey at our Lace Maker Restaurant offering a delicious buffet breakfast, or head to Swatch Restaurant and bar for a variety of meals and snacks. With 24-hour room service, your cravings are always satisfied.

Relaxation and Wellness
Unwind at our Urban Escape Spa with a refreshing swim in the pool, a soothing Jacuzzi® session, or a detoxifying steam room experience. Stay active at our gym or pamper yourself with rejuvenating beauty treatments.

Book your stay now at Crowne Plaza Nottingham for a memorable and rejuvenating experience in the city centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NQT

Location

Guest Reviews

8.4
Based on 6122 reviews
Cleanliness: 7.48
Service: 9.45
Location: 9.49
Room Quality: 7.94
Amenities: 6.97
Value for Money: 7.93
Food and Beverage: 8.98
Overall Experience: 8.95
D
David • couple • gb
7
Comfortable stay
Pros:

The staff were great

Cons:

Lift not working and room so small. View was bad

2026-10-16 • via Nuitee
A
Agnese Anna Teresa • couple • it
3
2026-10-16 • via Nuitee
C
Claire • family_with_children • gb
1
Incredibly dissatisfied and would never stay again.
Pros:

The staff are friendly and as helpful as can be.

Cons:

The lift has been out of operation for 5months. Parking hotel lift also out of operation. The gym and pool were closed due to staff issue. The fire alarm was activated at 145am.

2026-10-15 • via Nuitee
O
Oleg • family_with_children • ae
9
2026-10-15 • via Nuitee
B
Barbara • couple • gb
7
A good place for a one night stay.
Pros:

The location as it’s so near the theatres.
Very large bed. Good linen

Cons:

Only one lift working.
Long queues at times.
We walked down from floor 7 but needed the lift for going up with cases etc.

2026-10-15 • via Nuitee
L
Lorraine • couple • gb
5
Not anywhere near relaxing as we had anticipated and hoped for. Thank you to the wonderfully talented chefs and the staf
Pros:

Food was excellent, the staff were all great, reception, bar, waiter, receptionist in the spa and the lovely maid.

Cons:

The spa does not look anything like the photos advertised. The whole area needs to be updated. Tiles missing in lots of places and looked very grubby and uninviting. The steam room door is not fitted correctly so does not get hot. As the spa is in the basement it just looks dark and dreary. Only 2 relaxing chairs and then 2 individually placed upright chairs if you did want to sit and relax between swimming/steam/jacuzzi.
The lifts do not work so everyone had to use the service lifts, we appreciate from time to time work has to be done and things do go wrong but the back way was awful, the staff are trying to do their jobs and need lifts but it meant you were waiting longer and stopping at each floor and couldn’t always get in due to trollies and stock taking up all the room. Also just the one lift in such a big hotel. We were happy to use the stairs, we were on the 6th floor so not everyone would be able to, however these were awful. As the main lift was out of action for so long, we were told 4 weeks already, the stairs and service lifts should have been cleaned and made more welcoming both visually and more fragrant.

2026-10-15 • via Nuitee
A
Andrew • extended_group • gb
8
The position of the hotel is excellent , the look to the hotel is nice but I did not think because of all the on going w
Pros:

The swimming pool facility’s

Cons:

The on going work to the property
I booked four massages for me & my sons only to have them cancelled
Which was very disappointing for a complex this size

2026-10-15 • via Nuitee
I
Ian Gascoigne • family_with_children • gb
9
Cons:

Lift out of order but the hotel had made the staff lift available for guests

2026-10-14 • via Nuitee
J
Julie P • family_with_children • gb
8
Couples stay.
Pros:

Beautiful hotel.
Comfy bed.
Gemma at Reception was super helpful.

Cons:

Just a comment really - breakfast should not be priced at £25pp.Ridiculous high price.

2026-10-14 • via Nuitee
M
Maxi • couple • gb
8
2026-10-13 • via Nuitee
M
MARTIN • solo_traveller • gb
8
2026-10-13 • via Nuitee
V
Victoria • couple • gb
6
2026-10-12 • via Nuitee
V
Vladislav • family_with_children • ru
7
The AC in my room was broken, so staff offered fans and complementary breakfast. Good value for money for one night stan
2026-10-12 • via Nuitee
S
Steve • couple • gb
7
2026-10-12 • via Nuitee
J
james • couple • gb
9
2026-10-12 • via Nuitee
D
Dwayne • solo_traveller • mw
9
2026-10-12 • via Nuitee
R
Ray • couple • gb
5
Great positioning little bit overpriced and poorly informed about maintenance work that’s been done when booking
Pros:

The closeness to the town

Cons:

Just feels a little bit outdated

2026-10-12 • via Nuitee
A
arissol • couple • gb
8
Great. Would stay again
Pros:

Great location
Lovely bar area

Cons:

Slight noise from nightclub next door if on lower level
Breakfast not the best.

2026-10-12 • via Nuitee
C
Cherianne • family_with_children • bb
8
Comfortable and convenient
Pros:

Breakfast was good with a wide range of options.
The location was convenient - close to shopping, food, places of interest and transport links.

Cons:

Main lifts were out of service due to renovation so we were limited to just stairs or one service lift. This delayed movement but overall just a minor inconvenience.

2026-10-11 • via Nuitee
A
Anne • extended_group • gb
10
Pros:

Great staff

Cons:

Nothing

2026-10-10 • via Nuitee