Crowne Plaza Nottingham by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.4 (5830 reviews)
Wollaton Street , Nottingham , gb

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy
Cons:
Poor cleanliness standards
Basic room quality
Amenities not satisfactory

Categories

Cleanliness
7.48
Several reviews mentioned issues with cleanliness and general maintenance.
Service
9.45
The staff received positive remarks, particularly regarding helpfulness and friendliness.
Location
9.49
Central location noted as a positive aspect in multiple reviews.
Room Quality
7.94
Conflicting reviews on room quality; some mentioned small size and basic amenities.
Amenities
6.97
SPA and pool facilities were criticized; overall amenities left something to be desired.
Value for Money
7.93
Some complaints about pricing not matching the quality experienced.
Food and Beverage
8.98
Breakfast and food options were generally praised.
Overall Experience
8.95
Overall satisfaction was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:20

Property Description

Luxurious Accommodation
Experience comfort and convenience in the heart of Nottingham at Crowne Plaza. Our rooms are equipped with modern amenities including a work desk, Wi-Fi access, and flat-screen TVs for your entertainment.

Dining Excellence
Indulge in a culinary journey at our Lace Maker Restaurant offering a delicious buffet breakfast, or head to Swatch Restaurant and bar for a variety of meals and snacks. With 24-hour room service, your cravings are always satisfied.

Relaxation and Wellness
Unwind at our Urban Escape Spa with a refreshing swim in the pool, a soothing Jacuzzi® session, or a detoxifying steam room experience. Stay active at our gym or pamper yourself with rejuvenating beauty treatments.

Book your stay now at Crowne Plaza Nottingham for a memorable and rejuvenating experience in the city centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NQT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 17 per day.

Location

Guest Reviews

8.4
Based on 5830 reviews
Cleanliness: 7.48
Service: 9.45
Location: 9.49
Room Quality: 7.94
Amenities: 6.97
Value for Money: 7.93
Food and Beverage: 8.98
Overall Experience: 8.95
P
paul solo_traveller gb
9
2026-05-31 via Nuitee
T
TOM couple gb
4
Not bad but could have been better.
Pros:

The bar was good , rooms were clean , good location and had easy parking but there is a fee of (£18) the pool, spa and gym also looked good but didn’t have time to use as only did one night.

Cons:

The air conditioning was rubbish! We had to call someone to come up to the room as it felt like a sauna, they said it should be better after they played about with it but then I woke up around 4am sweating. We then had to call them again to try and sort it so I could get some sleep but it still wasn’t any better. I’m surprised they didn’t offer us a different room to stay in, they were very apologetic tho and maybe everyone was using it as it was a hot day and could have affected it.

2026-05-30 via Nuitee
T
Tracy couple gb
10
Very friendly staff
Pros:

The restaurant and bar were good and all of the staff were very friendly

Cons:

Nothing

2026-05-30 via Nuitee
A
Adrian solo_traveller gb
9
2026-05-30 via Nuitee
A
Ayre couple gb
7
Great hotel, air con doesn’t work
Pros:

I love this hotel and have used it a few times.

Cons:

The air con in our room was broken. It was a very hot night, as windows also don’t open and the hotel had no fans we couldn’t stay cool so had a very bad night only managing a couple hours sleep.

2026-05-30 via Nuitee
S
Steve couple gb
6
2026-05-30 via Nuitee
G
Gaynor family_with_children gb
8
Pros:

Location

2026-05-30 via Nuitee
D
Debby couple gb
2
Not good
Pros:

Aircon had broke and got offered a fan but don’t help room was unbearable warm and couldn’t sleep

Cons:

Was not notified before arrival of aircon not working

2026-05-30 via Nuitee
B
Bradley couple gb
10
Fantastic location, food, facilities, comfort and customer service
Pros:

Everything

Cons:

Nothing

2026-05-30 via Nuitee
B
Bradley couple gb
10
Very happy with location, comfort, food, facilities and customer service
Pros:

Amazing Location, fantastic customer service, and well maintained environment

Cons:

Nothing

2026-05-30 via Nuitee
B
beth couple gb
3
Hot and bothered.
Pros:

The property itself was nice and good location

Cons:

However the AC was broken and the room was uncomfortably hot and stuffy to the point where it was hard to be in there never mind sleep. They did give us a fan but that was respectfully no use as it is blowing around warm air.

2026-05-29 via Nuitee
O
Oats extended_group gb
6
It was good but just be up front with the cost
Pros:

The breakfast was exceptional

Cons:

The added extras to the bill

2026-05-28 via Nuitee
K
Kelis couple gb
10
2026-05-28 via Nuitee
L
Linda solo_traveller gb
9
Pros:

The closeness to the City Centre.

Cons:

On the hotest day of 2026 so far the aircon didn't work but I was given a fan.

2026-05-27 via Nuitee
D
De couple gb
1
Yawn
Pros:

Location and staff

Cons:

Noisy due to air conditioning clunking all night, expensive for what you het

2026-05-27 via Nuitee
A
Anita solo_traveller gb
4
Crowne Flopper not Crowne Plaza
Pros:

Late check out is good 12noon, comfortable bed, nice house keeping staff

Cons:

Really hot room, dull lighting, no fan in the room, AC unit in room not working, cant open windows, fridge very water, no hot chocolate, no biscuits, this is suppose to be a 4 star hotel. No clear indication of lifts to reception and lifts to room from car park. Small bathroom and again really hot and no air - do not stay in room 633 if you need air - this room was horrendous! room service food menu was rubbish and super expensive - Carpaccio pineapple with coconut ice cream - is basically 3 thin slices of pineapple with a scoop of coconut ice cream and this was £8!

2026-05-27 via Nuitee
J
Julian couple gb
2
Did not enjoy stay due to conditions
Pros:

Good location for access to town centre

Cons:

On arrival I had received an email regarding my request for an upgrade to a premium room that was confirmed through email. This was not granted on arrival which was misleading. I was placed in a room on the 3rd floor where air conditioning was not turning on at all, after having waited 20 mins for a member of staff to assess the situation. I was moved to another room on the 7th floor where air conditioning was faulty, practically not functioning. This meant the temperatures of the room were excessive. Upon requesting a fan the staff said they could not provide one for me and to resort to hydration. However the bottle of water in the mini fridge is £10? Unable to provide a sustainable environment for clients and ask to charge them for water ? Bins in the room and bathroom were not cleaned, finally a shower that could not function to great capacity. Although the staff was very apologetic, there was no resolution. This made it uncomfortable and unbearable to sleep in and did not enjoy my stay at all.

2026-05-27 via Nuitee
T
Tinsley couple gb
9
2026-05-26 via Nuitee
A
Andrew couple gb
10
2026-05-26 via Nuitee
K
Kerri-Anne couple au
10
Worked out well
Pros:

Convenient destination
Near tram stop

Cons:

All good

2026-05-26 via Nuitee