Crowne Plaza Nottingham by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (6147 reviews)
Wollaton Street , Nottingham , GB
+44 115 936 9988

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful, friendly and professional staff
Excellent central location
Comfortable beds and spacious rooms (for many)
Good breakfast and bar facilities
Gym, pool and spa included in price
On-site car parking available
Cons:
Major lift outages/ongoing refurbishments causing long waits
Noise from nearby club and renovation works
Spa/pool area small, crowded and sometimes not clean
Room maintenance issues (dark rooms, limited sockets, broken towel rail, difficult doors)
Occasional power outages and shortages (e.g., water in reception, missing room supplies)
Tight car parking spaces

Categories

Cleanliness
7.1
Mixed cleanliness: several guests reported noticeable dust in vents and a spa/pool area that 'didn’t feel overly clean', so cleanliness is below average.
Service
9.4
Strongly positive service: multiple reviews praise staff as helpful, friendly and professional, with several mentions of excellent reception and accommodating staff.
Location
9.1
Very positive location: repeatedly described as very central and great for Nottingham, convenient for city-centre activities.
Room Quality
7.2
Below-average room quality: several reports of small/cramped or dark rooms, broken towel rail, difficult room doors, limited sockets and minimal in-room supplies.
Amenities
7.8
Mixed amenities: spa, pool and gym are valued and often praised but spa/pool was reported as small, crowded and in need of upgrading; lifts/out-of-service refurbishments also impacted access.
Value for Money
8.6
Generally good value: guests note good facilities for the price and good breakfast choices, though some issues (parking tight, outages) slightly detract.
Food and Beverage
8.6
Generally positive F&B: breakfast is repeatedly described as good and the bar/bedroom offering is praised, with occasional minor complaints (missing biscuits, water availability).
Overall Experience
8.6
Overall positive stay: several guests describe their stay as very good or recommend the hotel, tempered by ongoing renovations, lift issues and occasional maintenance/cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Accommodation
Experience comfort and convenience in the heart of Nottingham at Crowne Plaza. Our rooms are equipped with modern amenities including a work desk, Wi-Fi access, and flat-screen TVs for your entertainment.

Dining Excellence
Indulge in a culinary journey at our Lace Maker Restaurant offering a delicious buffet breakfast, or head to Swatch Restaurant and bar for a variety of meals and snacks. With 24-hour room service, your cravings are always satisfied.

Relaxation and Wellness
Unwind at our Urban Escape Spa with a refreshing swim in the pool, a soothing Jacuzzi® session, or a detoxifying steam room experience. Stay active at our gym or pamper yourself with rejuvenating beauty treatments.

Book your stay now at Crowne Plaza Nottingham for a memorable and rejuvenating experience in the city centre.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NQT

Location

Guest Reviews

8.3
Based on 6147 reviews
Cleanliness: 7.1
Service: 9.4
Location: 9.1
Room Quality: 7.2
Amenities: 7.8
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
N
Nicholas • couple • gb
8
Pros:

Pleasant staff, room, facilities, club lounge and spa.

Cons:

Noise from club over the road. Even though we were on the 8th floor there was a lot of noise.

2026-10-31 • via Nuitee
B
Bob • couple • gb
8
A well located hotel in the city centre and OK for our one night stay. Car parking on site good
Pros:

Good reception area and well dealt with. Pre-notified passenger lifts out of use. Allocated 2nd floor room as stairs difficult for me. Good breakfast. Own car park

Cons:

Bedroom cramped and only 1 chair for two of us. Staff/goods lifts used instead of passenger lifts and accessible via non-public areas which could have been tidier and cleaner

2026-10-31 • via Nuitee
P
Peter • couple • gb
3
Woefully ill equipped for for the number of people staying at the hotel. We were not advised of the situation before we
Pros:

Lovely staff and location

Cons:

Having to queue for 10 minutes every time we used the available lift. This was the service lift and the only one in use. Using the lift from our level we had to enter an L-shaped room which had automatic lights which did not come on until you had gone round the dog leg bend to the left. The rest of the room was pitch black when you entered it at night.
Which left me feeling unsafe.
Our room was dark and only one bottle of water in the fridge to share.
The water in reception was empty whenever I was waiting in reception and wanting a drink.
Part of the towel rail came apart and scraped my heel while I was showering. Not enough/up to date plug/usb sockets to charge or use our electrics. The door to our room was difficult to open both from the outside and the inside.

2026-10-31 • via Nuitee
C
Colin • solo_traveller • gb
4
Pros:

Bar and Bedroom

Cons:

Lifts out of use and waiting for lift and then numerous stairs

2026-10-31 • via Nuitee
A
Andrew • couple • gb
8
2026-10-30 • via Nuitee
P
Paul • couple • gb
8
Overall very good
Pros:

Bed , space, leisure excellent.
Its lifts are being refurbed

Cons:

Lift refurbishment

2026-10-30 • via Nuitee
J
John • couple • gb
3
2026-10-29 • via Nuitee
R
Robert • couple • gb
6
Pros:

breakfast was good, pool facilities were good

Cons:

bathroom had no extractor fan. no biscuites were in room with coffee/Tea, room was small

2026-10-29 • via Nuitee
E
Emily • solo_traveller • gb
7
2026-10-28 • via Nuitee
G
Gina • family_with_children • gb
10
Pros:

Great staff, fab swimming pool/steam room/jacuzzi and really comfy beds.

Cons:

Thr one lift whilst renovations are going on but that's it!

2026-10-28 • via Nuitee
F
Farai • couple • gb
7
Good stay
Pros:

Clean, good staff and comfortable

Cons:

The lifts did not work which made it hard to move around the hotel quickly when needed. Spa facilities need upgrading however good value for money

2026-10-28 • via Nuitee
N
Nicholas • extended_group • gb
7
Great hotel but continuous renovations are disruptive.
Pros:

The location is great for doing anything in Nottingham - very central. The staff are very helpful, friendly, and professional. Facilities overall are good for the price.

Cons:

Significant and very noticeable dust in ventilation ducts. There is a low humming in the rooms - both main lifts were out of operation, and the only current lift took upwards of 4 minutes to come to the ground floor. Planned power outage for 3 hours at the end of my stay - it wasn't made apparent until a few days before my stay and meant I had to get ready for departure without lights.

2026-10-28 • via Nuitee
F
Franco • couple • gb
2
2026-10-27 • via Nuitee
A
Anna • couple • gb
5
Very disappointing and over priced.
Pros:

I didn’t like it.

Cons:

It’s extremely dated and dark. There is very little natural light. The lifts were broken. My room was on the 6th floor and I used the service stairs. The air con in my room didn’t work and the windows didn’t open. I had to use a noisy fan all night.

2026-10-27 • via Nuitee
E
Elizabeth • couple • gb
7
Great location, comfy bed and friendly staff, spa area not great.
Pros:

Comfy bed. Excellent location for city centre. Nice bar area . Friendly,polite and professional staff.

Cons:

The spa wellness area was quite disappointing. Pool very small and the area didn’t feel overly clean. Was packed and loud with children until after 6. Bathroom a bit tired.

2026-10-27 • via Nuitee
G
Gerard • couple • gb
8
2026-10-27 • via Nuitee
B
Brown • family_with_children • gb
10
Pros:

Large size rooms, excellent staff, very accommodating, excellent facilities included in the price, gym, pool.

Cons:

Not very much, comes to mind.

2026-10-27 • via Nuitee
C
Charlotte • family_with_children • gb
8
Would recommend this hotel
Pros:

Hotel great location, spacious, good facilities. Good choice for breakfast

Cons:

Car parking spaces very tight. Unfortunately there was a power outage during our stay which limited our time in the pool

2026-10-27 • via Nuitee
J
jeff • couple • gb
4
dissapointing
Pros:

location

Cons:

loads of refurb work going on main lifts not working rooms bare minimum aircon not work and windows dont open sparce room little or nothing in room pretty poor tbh anymore than one night would have moved hotel wont bother again

2026-10-27 • via Nuitee
J
Julie • couple • gb
10
2026-10-27 • via Nuitee