Crowne Plaza Glasgow by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.4 (7892 reviews)
Congress Rd , Glasgow , gb

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noisy lifts
High bar prices

Categories

Cleanliness
8.06
Rooms good and very clean, but some food preparation issues noted.
Service
8.83
Friendly and attentive staff, especially in food service.
Location
9.07
Perfect location for attending shows at SECC and OVO Hydro.
Room Quality
8.52
Good sized, clean, and comfortable room with lounge access.
Amenities
8.25
Amenities were decent, though elevator capacity was insufficient.
Value for Money
8.41
Overall feel of value was reasonable considering location and service.
Food and Beverage
7.56
Food was delicious at times, but some complaints about quality.
Overall Experience
8.53
Mixed feelings due to noise issues, but positive aspects outweighed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 20:09

Property Description

Luxurious Riverside Hotel with Leisure Club

Leisure Club with Pool and Spa: Enjoy a relaxing stay with access to the leisure club featuring a pool, spa, sauna, gym, and steam room.

Maritime-Inspired Dining: Indulge in creative seasonal Scottish cuisine at the Mariner restaurant with picturesque river views. Don't miss out on the selection of whiskies at the Mariner Bar.

Convenient Location: Just a short walk from the SEC campus, with easy access to Glasgow Science Centre, BBC Scotland, and the city centre. Perfect for both business and leisure travelers.

Experience the luxury and convenience of Crowne Plaza Glasgow. Book now for an unforgettable stay!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GLA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children from 5 years old to 17 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 7892 reviews
Cleanliness: 8.06
Service: 8.83
Location: 9.07
Room Quality: 8.52
Amenities: 8.25
Value for Money: 8.41
Food and Beverage: 7.56
Overall Experience: 8.53
S
Samhamxx • Couples • Coatbridge, North Lanarkshire, Scotland
4
Spa Day Review
Pros:

We were only day guests at this hotel so our star rating only reflects that experience, not hotel rooms etc.

We attended for a spa day and the man on main reception helpfully informed us that we did not need to pay the £10 parking as instructed on outside signage.

We headed straight round to use the facilities before our treatment time. The gym area is very small given the size of the hotel but the first true negative was the state of the women’s changing rooms. They were filthy. Big puddles of water everywhere (about 2cm deep in places), hair all over the floor and dirty towels piled high on the sides waiting to be cleared. Thankfully the pool area, sauna etc were cleaner but disappointingly nowhere for relaxation asides from a handful of wicker dining chairs around the side of the pool.

Onto treatments, we were taken punctually to the treatment rooms but then left for an unnecessarily long time to get undressed and onto the bed (we each had this experience with both therapists in our separate rooms). The massage itself started with okay pressure (and she did check about 5 mins in) but weakened as it went on.

Based on my experience at the spa, I would not return to the Crowne Plaza as I worry that this is indicative of the standards in other areas of the hotel.

2026-05-30 • via Tripadvisor
A
Andy • couple • nz
7
Great hotel will be better when lifts are fixed and capable
Pros:

The hotel is a landmark, great location if you are attending anything at the Hydro, SECC or Armadillo and a nice 20-30min walk to the city centre along the waterfront. My room was in the 16th floor very spacious and amazing views of the west of the city and Rangers Football Stadium. Some of the wardrobes felt a bit tatty along with the other fittings, in need of a slight tidy up.

Cons:

The lifts are an absolute nightmare and are the reason I haven’t given this hotel the best scores. They are all individually operated so they stop at every floor and eating for them is just annoying. They say they are being upgraded but according to some they have been saying this for months. Get this sorted and this hotel will score higher. Until then this would stop me considering it for my next visit.

2026-05-30 • via Nuitee
T
Thomas • couple • gb
10
Second stay here. Clean. Nice staff. Great rooms and breakfast is spot on.
Pros:

Rooms. Location. Breakfast.

Cons:

Nothing

2026-05-30 • via Nuitee
T
Tarmohammed • couple • gb
9
Pros:

Not happy with carpark charges. I thought it was included.

Cons:

The beds were very comfortable and the breakfast was very good.

2026-05-30 • via Nuitee
R
Richardson • couple • gb
10
2026-05-30 • via Nuitee
J
Julius • couple • lt
9
2026-05-30 • via Nuitee
D
Daniel • family_with_children • gb
6
2026-05-30 • via Nuitee
N
Nancy • solo_traveller • de
7
Pros:

Parkplatz hinterm Hotel, sehr gutes Frühstück, freundliches Personal

Cons:

z. T. fleckige Bettwäsche

2026-05-30 • via Nuitee
C
Carrieann • couple • gb
10
Amazing hotel
Pros:

Outstanding

Cons:

Nothing

2026-05-30 • via Nuitee
E
Elizabeth • family_with_children • gb
10
Great location, lovely staff
Pros:

Great location for the OVO and short taxi ride in to the city, taxis waiting outside the hotel. Lovely bar area, lovely staff. Very large room for 2 adults 1 child. Would definitely recommend.

Cons:

Nothing

2026-05-30 • via Nuitee
R
Ross • couple • gb
9
2026-05-30 • via Nuitee
M
Michelle • couple • gb
10
2026-05-30 • via Nuitee
S
Sophie • couple • gb
7
Cons:

Room paint was cracked, bathroom was mouldy on tiles and ceiling

2026-05-30 • via Nuitee
M
Margaret • solo_traveller • gb
10
2026-05-29 • via Nuitee
R
Rudi • couple • de
3
Preis-Leistungs-Verhältnis und Zustand aus unserer Sicht nicht überzeugend
Pros:

Das Hotel liegt gut direkt am Kongresszentrum, etwa 10 Minuten zu Fuß zur ScotRail-Station und rund 20 Minuten zur U-Bahn.
Getränke in der Minibar waren während unseres Aufenthalts kostenlos (Zimmerkategorie: Super Premium Zimmer)

Cons:

Im Mai 2026 für vier Nächte ein Super Premium Zimmer mit Lounge Access zum Preis von rund 1.200 Euro gebucht.

Für uns war das Preis-Leistungs-Verhältnis nicht akzeptabel. Zimmerzustand, Serviceabläufe und Verpflegung entsprachen aus unserer Sicht nicht dem Standard, den wir bisher von IHG-Hotels gewohnt waren. Wir waren mit diesem Aufenthalt insgesamt sehr enttäuscht.

Im Detail:
- Im Zimmer war die Klimaanlage aus unserer Sicht sehr laut. Zusätzlich stand ein Ventilator im Zimmer - als Alternative? Die Toilettenspülung funktionierte nicht zuverlässig, und der Duschregler war nur sehr schwergängig zu bedienen.
- Das Frühstück im Restaurant empfanden wir insgesamt als mittelmäßig. Bei unseren Frühstücken vermissten wir insbesondere frisches Obst und frisch zubereitete Eierspeisen.
- Die Lounge war eher klein. Tagsüber gab es während unseres Aufenthalts nur ein sehr begrenztes Angebot: Cookies/Brezeln sowie Kaffee und Wasser; Softgetränke waren tagsüber nicht frei zugänglich. Auch das Snackangebot am Abend ab 18 Uhr empfanden wir als sehr begrenzt. Einige Sessel wirkten zudem stark abgenutzt/speckig.
- Die Zimmerreinigung erfolgte während unseres Aufenthalts relativ spät am Tag, teilweise erst ab etwa 16 Uhr. Sie wirkte auf uns zudem nachlässig: Handtücher wurden nicht immer vollständig gewechselt, Toilettenpapier wurde nicht zuverlässig ergänzt, und Kosmetiktücher wurden nicht aufgefüllt.
- Beim Personal gemischte Erfahrungen. Einzelne Mitarbeitende waren sehr freundlich und aufmerksam; in anderen Situationen fühlten wir uns mit unseren Anliegen jedoch nicht ausreichend wahrgenommen.

2026-05-29 • via Nuitee
S
Suzanne • solo_traveller • au
7
Nice hotel and good location for the West End of Glasgow.
Pros:

Great location, had a lovely view & staff were very friendly

Cons:

Aircon not very effective.

2026-05-29 • via Nuitee
K
Karen • couple • gb
9
Lovely Hotel in Great Location (In LEZ zone if travelling in older car)
Pros:

Perfect location right on the River Clyde opposite the BBC. Easy flat walk along the river to the city centre.

Cons:

Inside the LEZ zone, which wasn’t highlighted when I booked. Only realised when on the M8 driving through Glasgow. Had to drive out to the airport to park for the night, then get a bus to Glasgow Central and a taxi from there to the hotel. £60 parking charge and another £30 for buses and taxis!!

2026-05-28 • via Nuitee
S
Smari • extended_group • is
9
Cons:

Staðsetning frekar út úr.

2026-05-28 • via Nuitee
S
Scott • solo_traveller • gb
9
2026-05-28 • via Nuitee
A
Angela • solo_traveller • gb
10
2026-05-28 • via Nuitee