Holiday Inn London - Shepperton by IHG

Having stayed at the Holiday inn at Shepperton before I was really impressed with the professional and friendly reception I recieved from the moment i checked in.
The place looked fresher after recent decoration and the sauna/gym facilities also have improved tremendously.
I noticed a new menu so ate in the bar area and really enjoyed the food which was reasonably priced.
I found all the staff very warm and friendly.
Have to mention Celine checking me in to Tea checking me out both very friendly and professional.

Had a lovely experience thanks to Ayra at reception. She was amazing, super helpful, and made everything so easy from start to finish. The hotel itself was amazing. The rooms were clean and comfortable, the pool was relaxing and the restaurant had great food and service. Would definitely stay again!

Very friendly and helpful staff after a mix up with our room. Dealt with very promptly. Our new room was clean and comfortable.
Our waitress, Julie, was very efficient and friendly.

Some of the best customer service we have experienced and we have been to a lot of hotels. Tea at the desk was so friendly and fetched me ice for my drink to go home, Julie in the restaurant was so cheerful and friendly, really made us feel welcome and I believe it was Ayra in the restaurant the previous evening did absolutely everything to make sure we had a great experience. Whatever they do here to make staff so attentive, keep doing it!

Arrived for a 2 night stay as going to Paw Patrol world. Check in team helpful, made sure we had interconnecting rooms. Small play area for kids to keep themselves busy whilst we had a pre dinner drink. Alexyus and her team were attentive and ensured meal went smoothly.
I would recommend as a family friendly chain hotel.

Everything worked as expected, Internet etc. Breakfast and dinner were good. A bit outside of town, so we didn't go into the town of Shepperton. There was an Ironing board in the room. Seemed to be a bit of an older building and a maze to get to the room. Fun to see photos from Shepperton studios on the wall.

Waleed was very helpful and friendly would definitely recommend this place to anybody!

Quick and easy
-great customer service

Another 5 star stay. We have a family member with food intolerances and the staff in the restaurant where great as normal. Every staff member acknowledges you as walk around the hotel. Great location for local attractions and a great route into the capital.

This hotel is run by staff who care about the guest experience, going the extra mile to ensure a quality stay in a clean modern environment.
Equipped with fantastic bar and restaurant alongside pool/spa and gym.
Rooms are clean well equipped and comfortable.
Ishak and team always offer a polite greeting and look after guest needs whilst the Bar Restaurant Team deliver a relaxed atmosphere with quality food and drink.
Paula and team make breakfast a warm and enviting experience.

We were a group of 50 from Manchester. The hotel processed our arrival quickly. The rooms were more than comfortable and the food (both breakfast and dinner) was great. Many thanks to the staff. A special mention to Julie in the restaurant. She was friendly, helpful and brought a smile to everyone.

The hotel is large but well appointed with extensive grounds, pool, gym, sauna etc. our room was large and comfortable and breakfast was v good, including proper bread to toast not cheap sliced Homepride you often get. Perfect for an overnight stay.

This was a very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate.

One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting.

Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected.

A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards.

The staff here were very friendly and helpful especially Julie in the restaurant who dealt with a large group of us extremely efficiently.

Top service and lovely location. The bar man Eamonn made the best rum punch I’ve had since I was on the black pearl with Jack Sparrow

Arrived 2.45 am after a long drive from Leeds, tired and ready for bed. Abdullah on reception understood straight away how exhausted I was. He took care of me got me checked in, sorted out my breakfast for the morning, even rang, once in my room, to say I hadn't verified my vehicle reg for the onsite parking and did it for me. To say he went out of his way would be an understatement. I stay in so many hotels where the staff have no empathy and lack human compassion it was so refreshing to be greeted by someone as genuinely caring as Abdullah. The next day breakfast staff and reception lady I think her name was Thea were so lovely too its a credit for Holiday Inn for having such brilliant people.

Highly recommend very welcoming and pleasant especially Julie and her hospitality, she made us feel very welcomed and loved seeing her every morning.

I have stayed in a few IHG Holiday Inn hotels over the years, I must add this was the best experience that I have come a cross!
The minute I arrived in a lovely part of Surrey I could feel something special will happen.
I walked up to the reception and was met by Tea with a big smile who was a pleasure to deal with. A very nice and lovely lady who made me feel very welcomed to this hotel explaining everything along with Tea’s colleague Abdullah, in which I felt I had known them both for some time.
Tea & me laughing, made me feel very relaxed. I was so at ease I shared my good news with them both that I’ve just become a grandad again sharing the news of my first granddaughter to add to my five grandsons, Abdullah presented me with a free drink to celebrate my news which was very thoughtful. I stayed for two nights and definitely will return when I’m next in the area, lovely facility along with very nice staff especially the reception team 🤗 Food was excellent especially the breakfast, best poached eggs for sometime , the bonus of watching champions League football on prime TV in the bar area.
My room was lovely and everything about this hotel was great and a perfect location for seeing my customer. Would recommend staying and the pleasure to meet Tea & Abdullah, oh next time will bring my swimmers and shorts for the gym.
Only negative was car parking charges for both nights @ 8.00 for 24hrs, so go and give Tea & Abdullah a visit 🤗

Amazing place stay here regular when visiting family. Abdullah helped make this stay extra special by being super assertive and helpful

Really nice service. Restaurant had great service. Food came hot and quick.