L'Auberge De Sedona

Everything about our stay was wonderful. The grounds, the room, the food, the service, the location. Thoroughly enjoyed our stay, were very well served and everyone on the property went out of their way to make you feel welcome and comfortable.

L’Auberge de Sedona is, without question, one of the most beautiful properties I’ve visited. The grounds are immaculate, the setting is magical, and the views are absolutely breathtaking. It truly feels like a luxury resort.

Unfortunately, our experience staying in The Cliffs fell far short of those expectations.

Our room had an incredible mountain view that looked like a screensaver, but we could barely enjoy it because a busy guest walkway ran directly in front of our room. Our front door, windows, and bed all faced the path, meaning guests constantly walked by and could easily see into our room. For a stay that still cost over $400 (with the room normally priced between $858 and $1,100+ per night), the lack of privacy was extremely disappointing. If you’re considering The Cliffs, be aware that enjoying the sunrise or relaxing in your room may mean doing so with strangers looking inside.

Arrival was also confusing. Google Maps directed us to the main L’Auberge Lane entrance, but we were told to turn around and drive to a separate entrance for The Cliffs. There was little signage, and Google doesn’t clearly indicate that The Cliffs is part of L’Auberge. Thankfully, Rachel at reception and Q at valet were outstanding—friendly, welcoming, and genuinely helpful throughout check-in.

The room itself was another letdown. It was warm when we arrived, and despite lowering the thermostat, it never cooled below 72°F. The room’s layout blocks the only air vent behind a partition, leaving almost no airflow. Maintenance responded promptly, but explained that guests cannot control fan speed or HVAC modes because that’s “by design.” The only solution offered was a box fan, which felt out of place at a luxury resort.

Breakfast was similarly mixed. The breakfast sandwich sausage was overly dense, the avocado toast had an unpleasant bitter aftertaste, and while the crab shashuka had good flavor and excellent crab, the bread underneath was hard. After mentioning this, I was offered replacement bread and requested sourdough. Unfortunately, one slice arrived toasted while the other was simply warmed and placed underneath the toasted slice. I wasn’t in any rush and would have happily waited a few extra minutes for both pieces to be properly toasted. It was a small detail, but at a property that markets itself as a luxury experience, details matter. To their credit, when we shared our feedback, the breakfast manager handled the situation professionally and graciously by offering a discount.

Overall, the property itself is stunning, and the creek, landscaping, and scenery are exceptional. The staff we interacted with were largely kind and accommodating. However, between the lack of privacy in The Cliffs rooms, the HVAC issues, confusing arrival process, and underwhelming dining experience, our stay simply didn’t match the luxury experience the price suggests. I would consider visiting the property again, but I would not stay in The Cliffs.

We stayed at L'Auberge again after about 2–3 years, and we still absolutely love this place. The grounds are beautiful, Oak Creek is so relaxing, and it's one of our favorite places in Arizona.

The only reason I'm giving 4 instead of 5 stars is because the service didn't feel like it used to. In the past, the attention to detail was incredible. This time it felt like everyone was just stretched too thin.

One afternoon I asked if we could order food at the Duck Pond pool and was told there would be a server there. We waited and no one ever came. When I called, I was told there wasn't any service at that pool after all. I ended up walking back to the bar to order. Then it started raining, so we took our food to the room, only to realize our son's chicken nuggets were missing. It took another 45 minutes before they arrived.

We also ordered room service once. It came later than expected, we were accidentally charged twice for one of the kids' meals (they fixed it), and I had to call three times before someone picked up the tray from our balcony. We didn't want to leave food out there with the wildlife walking around.

Dinner at Cress was very good, but our server seemed overwhelmed. She wasn't rude, but she definitely seemed frustrated when I asked for refills for my kids' drinks.

None of these things ruined our trip. We still love L'Auberge and will absolutely come back because the property is amazing. I just hope they can get back to the level of service we remember from our previous visits because that's what made this place so special.

Location

Location is perfect. Get a cliff room. The views out of the Cliff room are spectacular. The pool area is very nice. Eat breakfast at the Cress on Oak Creek right by the creek outside. it is so calming and beautiful.

Our daughter gave my husband the most amazing 80th Birthday present. An over night stay at L' Auberge de Sedona Az. & Spa. When we arrived we walked down a beautiful pathway with magical twinkle lights in the trees guiding us to the L' Apothecary Nature Spa. We were greeted by Gina, the spa manager, with a warm and inviting welcome, and she provided us with directions to the Duck Pond prior to our spa experience.
The Duck Pond is the newly renovated Cliffside Pool & Bar, with panoramic views of the red rocks, which were breathtaking. We settled in at the Bar where we met Zach, our personal Bartender, who was very helpful & friendly, we enjoyed his sense of humor & suggestions for lunch & specialty cocktails. The pool was very beautiful, and totally relaxing.
When we headed into the spa for our couples massage, where we were greeted by JJ & Claranita. These ladies were so informative & helpful, while explaining our treatment & options. They were both concerned about the type of pressure we wanted & fragrance to use. We had the Peaceful Warrior CBD 90 minute massage, and it was amazing, we both fell asleep. Both ladies were very professional and waited for us outside with cool water & a relaxing area to sit. We visited the spa a year ago & somehow this experience was a cut above this time. It looked like the Spa had been refreshed & the products were displayed & arranged in a more professional manner. This must be due to the new Director, she really has made a significant difference. When we were ready to leave, Gina came out to thank us for visiting and she couldn't have been nicer, asking us to return soon & how nice it was to see us.
We checked in very quickly & the staff was most efficient, everyone was friendly & very accommodating.
Our Creek Side Cottage was so beautiful, we were greeted with Balloons, a Bottle of wine, & gourmet chocolates to help celebrate my husbands special year!. The room was so inviting and my husband loved the outdoor shower! We sat out on our private patio with cheese & wine just taking in our surroundings. We could hear the creek from our patio & the green oasis directly in front of us was so relaxing it made our experience unforgettable.
Thank you to the staff for the wonderful experience at L'Auberge, but mostly thank you to our daughter for such a thoughtful gift.

Not sure how this place isn't ranked #1 in Sedona! If you are looking for 5-STAR service with every amenity one could ask for, you must stay here! From the very first minute you drive on the property, you are greeted by the most professional valet/services Team that will set the bar for the rest of your stay. The restaurant, Cress on Oak Creek has the most unique seating and food that will leave you wanting to cancel your other reservations for the rest of your trip! There are several options for rooms, and all are 1st class!! Everything about this place was amazing, from the breathtaking views from the pool(s), multiple balconies or from the Duck Pond deck to the quality of food and service in the restaurants to the amazing staff and location to local shopping!!

Overrated. I had higher expectations. They have no gift shop, so I went into their spa shop and nobody was working there and the items weren't particularly nice. The only nice thing is that there's a creek by their dinning area. It was also difficult for me to find my room as there was no signage and it was complicated so I was walking around in the heat. I found that to be very inconvenient. There were cats on the property and one was limping. I was told that they were brought to control the rodent population, but did not like seeing one cat limp due to an incident that required surgery. I did order a dessert and it was subpar: orange-rosemary olive oil cake. I would not come back to this property and I didn't think that the room was anything special either. Disappointed! Oh well.

Beautiful hotel in a stunning location. Staff were so friendly and helpful, our room was spotless and had everything one could want with so much attention to detail. Our party of 4 agreed that it was the absolute highlight of our trip (we stayed in 9 hotels in a short time) and we just can't wait to return to L’Auberge in Sedona.

We had a very good experience thank you so much. Keegan was awesome and everybody the Hotel staff was amazing. Valerie at the front desk couldn’t be more than nice and Patrick and Corey at the bar were phenomenal bartenders.

Good place for a conference, views from the cliffside rooms are spectacular. The service from the F&B team for the conference lunches etc was 100%. Thank you to Captain Joe, Angie Henry, Aaron Diego and Douglas Rey Nitara. See you again in November.

The views and the property.

We chose L'Auberge de Sedona because of its reputation for luxury hospitality and exceptional guest experiences. Unfortunately, our experience fell far short of those expectations.

We had a 1:30 p.m. lunch reservation at Cress, but upon arrival the restaurant could not find our reservation. Fortunately, we were seated anyway. Unfortunately, that was just the beginning. It took approximately 35 minutes before our server acknowledged our table and took our order. By 2:20 p.m., our appetizers had arrived, yet our beverages had still been forgotten. We had to ask for them before they were finally brought to the table. At no point refills were offered on our drinks.

While the food itself was good, the service was extremely disappointing. At no point did our server apologize for the lengthy delay in taking our order or for forgetting our drinks. The only bright spot was the gentleman who delivered our food. He was friendly and professional, providing a level of service that stood in stark contrast to our server. At the end, the server came over and simply asked, "are we ready for the check?" to which we replied, YES!!!

Still tipped at least 15% but left very, very unhappy with the service. During lunch, we also noticed that several nearby tables appeared to be experiencing similar service delays, suggesting that our experience was not an isolated incident.

What made the experience even more disappointing was that we had intended to celebrate a birthday by making a dinner reservation at Cress that evening. After our lunch experience, we canceled those plans and chose to dine elsewhere off the property.

Unfortunately, the issues extended beyond the restaurant. The room bathroom was not the cleanest, fixtures were loose and the bathroom vent was hanging off the ceiling. The room furniture was way too outdated with plenty of scratches and visible damages. The valet staff came across as rude and entitled on every interaction to get our vehicle to go out or retrieve items from it. For a mandatory fee of $35 + tax a day, I would expect common courtesy.

Our room at the Lodge was next to a private event (wedding) venue right below the Duck Pond. Screams, loud music and banging continued throughout the night. No heads-up or any apology was offered from management since the resort prides itself on tranquility. We understand the need to host special vents but they can be better coordinated and further away from rooms where guests pay $600+ a night to sleep and relax.

When we raised our concerns with the concierge, there was no apparent effort to involve management or make the situation right. For a place that prides itself on being a premium resort, they seriously lack the will to make good on that claim.

L'Auberge states that its goal is for every guest stay to exceed expectations and provide thoughtful, personalized service that helps guests connect, relax, and create meaningful memories. The resort also emphasizes responsive Guest Services and a commitment to exceptional hospitality. Based on our experience, those values were simply not reflected in the service we received.

For a property that positions itself as a luxury destination, the lack of urgency, accountability, cleanliness, and proactive guest recovery was disappointing. We expected much more from L'Auberge de Sedona.

Great anniversary weekend with my wife! The whole staff new it was our anniversary and they made it extra special

Say in the creek everyday in chairs and enjoyed the running water and the wind blowing through the trees

Patrick at Cress provided exceptional service. Attention to detail, beautiful cocktails, delicious snacks, and a great conversation. We will return again and again.

Amazing experience! Patrick’s hospitality was memorable and he even served me my drink w/ a Happy Bday on it. Lovely vibe all around.

Exceptional week running an executive retreat. The amenities were world class, and the banqueting staff were exceptional (thank you Capt Joe, Angie, Henry, Aaron, Diego, Douglas, Rey and Nitara). We are already looking forward to our return soon!

Wonderful property from its base at Oak Creek to its multi-levels of accommodations providing unobstructed views of Sedona's beautiful red rock landscape and clear night skies. Staff is incredibly attentive but not fussy; pools are inviting, on-site and room service dining are prompt and tasty; spa services are top-notch, and rooms (particularly Vista Cottages) are spacious and quiet. The entire resort is just serene and relaxing, and let's you forget your concerns and just take-in the beauty of nature and the Sedona area.