Microtel Inn & Suites by Wyndham Gatlinburg

Hotels
•
Microtel Inns & Suites
6.3 (1947 reviews)
211 Historic Nature Trail , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Affordable pricing
Cons:
Poor cleanliness
Unhelpful service
Limited breakfast options

Categories

Cleanliness
4.63
Guests reported dirty sheets, blood on towels, and general cleanliness issues.
Service
6.6
Service was described as unhelpful, with complaints about staff's response to issues.
Location
9.14
Many reviews praised the excellent location close to attractions.
Room Quality
5.59
Rooms had issues like bad smells and appeared smaller than advertised.
Amenities
5.62
Amenities were basic; breakfast options were limited.
Value for Money
7.58
Guests felt the hotel offered decent value for its low price.
Food and Beverage
4.63
Breakfast options were poor and didn't meet expectations.
Overall Experience
6.6
Overall experience was mixed with positive remarks about location but serious complaints about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:25

Property Description

Convenient Downtown Location
Located in the heart of Downtown Gatlinburg, Microtel Inn & Suites by Wyndham Gatlinburg offers comfortable accommodations just steps away from popular attractions like Gatlinburg Space Needle and the Gatlinburg Convention Center.

Modern Amenities
Each room is equipped with a TV and a private bathroom, with some units featuring a cozy seating area for relaxation. Stay connected with complimentary WiFi during your stay and enjoy the convenience of a 24-hour front desk for any assistance you may need.

Easy Access to Transportation
With the Gatlinburg Convention Center and Mc Ghee Tyson Airport in close proximity, traveling to and from the hotel is a breeze. Experience convenience and comfort at our hotel in Gatlinburg.

Book your stay at Microtel Inn & Suites by Wyndham Gatlinburg for a memorable experience in the heart of Gatlinburg!

Important information:

Guests must be 21 years of age or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.3
Based on 1947 reviews
Cleanliness: 4.63
Service: 6.6
Location: 9.14
Room Quality: 5.59
Amenities: 5.62
Value for Money: 7.58
Food and Beverage: 4.63
Overall Experience: 6.6
B
Betty • solo_traveller • us
8
Pros:

Convince

2026-05-23 • via Nuitee
M
Matthew • solo_traveller • us
8
2026-05-23 • via Nuitee
J
Juanita • solo_traveller • us
5
Nasty
Pros:

Location

Cons:

Staff and it wasn't clean

2026-05-18 • via Nuitee
J
JUNE • couple • us
1
I really would like a refund.
Pros:

Bad

Cons:

Bad

2026-05-18 • via Nuitee
J
JUNE • couple • us
1
Bad or worse.
Pros:

Terrible only stayed 1 night

Cons:

Everything was terrible.

2026-05-18 • via Nuitee
T
Tracy • solo_traveller • us
7
2026-05-18 • via Nuitee
T
Tammy • couple • us
1
Horrible
Pros:

We checked out of the hotel the same day we arrived.

Cons:

I need more room to share with you my thoughts.

2026-05-15 • via Nuitee
C
Chris • couple • us
10
2026-05-14 • via Nuitee
R
Ronald • solo_traveller • us
4
Pros:

Just one night it was comfortable

Cons:

No soap No shampoo No body wash. Vending machines was on a different floor

2026-05-11 • via Nuitee
C
Candice • couple • us
1
Stay from hell. Stay away. All rooms are filthy. The front desk man gave us the worst experience ever.
Pros:

The location is good but the rest is a nightmare

Cons:

The guy at the front desk was incredibly rude. The first room had stains all over the bed. We asked for another room, we were given keys to a room someone else was already in. I asked for a room that someone wasn't already in. I wasn't even rude. I was trying to explain my frustration, and the man literally started yelling at me. I've never in my life been spoken to like that. No apology for anything. He slammed the keys on the counter and didn't say a word to me. I literally went to the new room and cried. The third room smelled like cigarettes even through it was a no smoking room. Didn't even try to change rooms. DO NOT STAY HERE. It's not worth the money. We had such a bad experience, we've put in a complaint with Wyndham. No immediate action, but I couldn't just let this man treat me like that. If you want to be treated like a person, don't stay here.

2026-05-10 • via Nuitee
D
Denise • solo_traveller • us
4
Pros:

Close to convention center

Cons:

Definitely needs upgrades. Check in clerk messed up my keys twice. Dyslexic in room numbers.

2026-05-10 • via Nuitee
T
Tammy • couple • us
10
Was a great stay
Pros:

Quiet and clean

Cons:

Nothing

2026-05-08 • via Nuitee
S
Smith • couple • us
3
Every thing was great except the staff
Pros:

Convenient to everything

Cons:

The two ladies on staff were not friendly at all

2026-05-08 • via Nuitee
R
Rintinicus • solo_traveller • us
4
2026-05-07 • via Nuitee
T
Tammy • solo_traveller • us
9
Pros:

Great stay, super clean, very quiet, decent breakfast. Will stay here again.

Cons:

Nothing

2026-05-07 • via Nuitee
D
Danny • couple • us
8
Price location great needed to be cleaner and modernized
Pros:

Location and price was great. The bed slip, comfortable quiet.

Cons:

Upkeep could’ve been a little better old carpeting copy in the lobby didn’t work could’ve been clean better

2026-05-07 • via Nuitee
M
Michael • couple • us
1
2026-05-06 • via Nuitee
M
Michael • couple • us
1
2026-05-06 • via Nuitee
M
Michael • couple • us
1
Pros:

Nothing

Cons:

Everything is so dated and not clean staff not nice

2026-05-06 • via Nuitee
M
Michael • extended_group • us
10
Fun fun fun!
Pros:

It’s very close to the property and they finally put a microwave in the room!

Cons:

Carpet could use an update

2026-05-05 • via Nuitee