Four Points by Sheraton Asheville Downtown

Hotels
•
Four Points by Sheraton
7.9 (787 reviews)
22 Woodfin Street , Asheville , US
+1 828-253-1851

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Good value for money
Cons:
Outdated facilities
Cleanliness issues

Categories

Cleanliness
6.86
Cleaning service did not work much and floors were dirty.
Service
8.83
Staff was very friendly and went above and beyond to assist.
Location
9.37
Convenient location with walking distance to downtown.
Room Quality
6.82
Rooms need updating and some facilities were outdated.
Amenities
7.35
Some amenities like charging facilities need improvement.
Value for Money
8.31
Good value considering the location despite some shortcomings.
Food and Beverage
7.86
Breakfast was limited but some guests found it enjoyable.
Overall Experience
7.83
Mixed feelings about updates needed but positive staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:06

Property Description

Luxurious Accommodations
Experience comfort and convenience at Four Points by Sheraton Asheville Downtown with spacious rooms featuring modern amenities like free WiFi and flat-screen TVs.

Culinary Delights
Indulge in a culinary journey at the on-site Chop House Restaurant, offering delicious American cuisine paired with a selection of wines and local beers.

Convenient Facilities
Stay active at the 24-hour fitness center, stay productive at the business center, and explore nearby attractions with ease, knowing that bus parking is available.

Book now to elevate your Asheville experience at Four Points by Sheraton!

Important information:

Note: The outdoor pool is open Memorial Day to Labor Day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Location

Guest Reviews

7.9
Based on 787 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 6.82
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
C
Caroline • extended_group • us
10
We had a great time! The stay here was very pleasant and the staff was very warm and friendly. They were also very helpf
Pros:

It was very clean, spacious and the staff was very friendly and very helpful!!

Cons:

The carpet did not totally feel clean. We would have been more comfortable if it were more clean or newer or something. It wasn’t horrible, but noticeable.

2026-10-30 • via Nuitee
D
Deborah • couple • us
6
Pros:

Breakfast ended too early. Should’ve gone to at least 11:00 a.m.

Cons:

Phone in our room didn’t work. Front desk was told twice. Nothing was ever done.

2026-10-26 • via Nuitee
S
Steven • couple • us
10
2026-10-24 • via Nuitee
J
Jean • family_with_children • us
5
Cons:

Air Conditioner loud and kept us up during the night

2026-10-23 • via Nuitee
B
Barbara • couple • us
5
Good
Pros:

The staff was great.

Cons:

The restaurant hours were poor. The breakfast buffet was very expensive and since we were guest should not have had to pay for it. Issue with no hot water all showers were luke warm. The shower handle only turn on so far for luke warm water. Reported on check out. Also not enough outlets.

2026-10-19 • via Nuitee
W
Will • family_with_children • us
8
2026-10-19 • via Nuitee
B
Breech • extended_group • us
4
Cons:

Dirty and main lobby smelled like a gas leak

2026-10-18 • via Nuitee
W
white • couple • us
4
Location was great. The smell in room 127 and the whole lower floor had a chemical smell in the air
Pros:

The people were nice that worked there.

Cons:

I left an android tablet on the dresser called the next morning and they said they didn’t have it. I am 100% sure I put it on the dresser. And I forgot it. Called to pick it up. Nobody saw it that’s crazy because II left an android tablet on the dresser called the next morning and they said they didn’t have it. I am 100% sure I put it on the dresser. And I forgot it. Called to pick it up. Nobody saw it that’s crazy because I am 100% sure. They look for it they said and couldn’t find it but that is not true. As I had it 10 minutes before I left in 10 minutes later, it wasn’t with me. It was in the room and I remembered and called and asked, and they said they couldn’t find it. Very disappointed.

2026-10-17 • via Nuitee
L
Levondra • solo_traveller • us
8
2026-10-15 • via Nuitee
D
Dee • solo_traveller • us
9
Great people work here and the bed was very comfortable. I got some much needed rest.
Pros:

I didn't have any. I plan on trying it tomorrow.

Cons:

Mix up with my bill that was resolved or at least I will find out when I check out.

2026-10-13 • via Nuitee
D
David • solo_traveller • us
2
I wish I stayed elsewhere
Pros:

Location

Cons:

The room was in terrible shape. The lock didn’t work. Located in the basement level 0 views looking literally at cars headlights. Shower had not fixed.

2026-10-12 • via Nuitee
G
Gil • couple • ph
8
I will stay here again if we get the chance to visit Asheville again.
Pros:

Location.

Cons:

Old although well maintained.

2026-10-12 • via Nuitee
D
Damir Pelesic • family_with_children • us
9
Pros:

Good location, two minutes walking distance to the Broadway St. Very clean. Awesome breakfast, came as a real surprise. Breakfast is a la Carte with great options for everyone's taste.

Cons:

Nothing

2026-10-08 • via Nuitee
E
Edrodz83 • solo_traveller • us
9
2026-10-08 • via Nuitee
E
Emilio • solo_traveller • it
8
good staff, excellent location, clean. it has all what is needed
Pros:

clean, location,

Cons:

the chair at the desk was almost broken

2026-10-08 • via Nuitee
K
Katarzyna • family_with_children • pl
6
Hotel w sam raz na jedną noc, podczas dłuższej podróży
Pros:

Bardzo dobra lokalizacja

2026-10-07 • via Nuitee
C
Carol • solo_traveller • us
6
2026-09-19 • via Nuitee
W
William • couple • us
10
2026-09-18 • via Nuitee
F
Fredric • extended_group • no
10
2026-09-15 • via Nuitee
Y
Yoryana • extended_group • us
8
2026-09-14 • via Nuitee