Best Western Carlton Suites

Hotels
•
Best Western
8.4 (1180 reviews)
140 State Farm Parkway , Birmingham , us
+1 205-940-9990

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Staff
Location
Value for Money
Food Quality
Cons:
Cleanliness Issues
Room Quality Problems
Amenities Not Available

Categories

Cleanliness
7.73
Reviews mentioned issues like sticky floors and bed bugs.
Service
9.2
Consistently positive feedback regarding staff friendliness and helpfulness.
Location
8.74
Described as convenient and near restaurants and retail.
Room Quality
7.69
Some complaints about cleanliness and functionality of amenities.
Amenities
7.72
Indoor pool was unavailable, causing disappointment.
Value for Money
8.68
Affordable pricing for the services offered.
Food and Beverage
8.73
Breakfast was rated positively by multiple reviews.
Overall Experience
8.7
Overall a decent stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:29

Property Description

Indulge in Comfort and Convenience

Convenient Amenities: Enjoy a daily hot breakfast buffet, an indoor pool, and non-smoking rooms with modern facilities like a microwave and refrigerator.

Stay Connected and Fit: Benefit from free Wi-Fi throughout the property, a fitness center, and free parking for a hassle-free stay.

Explore Nearby Attractions: Located near the University of Alabama Birmingham, Splash Adventure Waterpark, and Birmingham Museum of Art, our hotel is the perfect base to discover the city.

Book your stay at Best Western Carlton Suites for a memorable and enjoyable experience!

Important information:

Please note that the elevator will be unavailable from until November 30, 2025. During this period, guests must use the stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 1180 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 8.7
C
Charles • couple • us
10
2026-07-25 • via Nuitee
K
Kacey • solo_traveller • us
6
2026-07-23 • via Nuitee
J
Joy • couple • us
7
2026-07-23 • via Nuitee
M
Marilyn • solo_traveller • us
5
2026-07-22 • via Nuitee
H
Hubbard • couple • us
10
2026-07-21 • via Nuitee
M
Marianne • solo_traveller • us
10
We were pleased with the hotel and location met our needs.
Pros:

The management and staff have been kind and helpful. The location is great.

Cons:

Nothing.

2026-07-19 • via Nuitee
S
Sharon • solo_traveller • us
10
Pros:

The exceptional staff and specifically, Mr. N. Patel for great work ethics

2026-07-19 • via Nuitee
T
Trinity • family_with_children • us
6
Great breakfast, terrible smell.
Pros:

The breakfast was fantastic. Eggs, sausage, toast, muffins, cereal, etc. They had a waffle maker the kids liked. The beds were comfortable, and the ac worked well. I also really liked the layout of the room, and it had a mini fridge and microwave. The landscaping was gorgeous.

Cons:

The smell. There was a horrible musty smell through the whole hotel, like old mildew covered laundry. The room smelled worse, it had that damp mildew smell on top of stale cigarettes, even though it's supposed to be non-smoking. I had to wash everything I brought to the room, even laundry I didn't wear. We were traveling to take my 3 year old to children's hospital for a heart procedure, and he has oxygen issues, so he's very sensitive to air quality. There was also only one elevator and it was so slow. The layout is also a bit odd. The price for one night, with the horrible odor was not worth it. Would not stay again, unless there was something done about the smell.

2026-07-15 • via Nuitee
B
Bryce • family_with_children • us
8
2026-07-15 • via Nuitee
T
Tradarius • couple • us
10
2026-07-13 • via Nuitee
K
Kim • solo_traveller • us
5
Not the Best
Pros:

Quiet and close to the highway

Cons:

Was in town for a funeral, only needed the room to shower and sleep. Water was lukewarm after the first person shower. Curtain rod was broken and mildew on the ceiling of the shower. Bed was extra firm hard to sleep.

2026-07-12 • via Nuitee
R
Roberto • couple • us
10
2026-07-10 • via Nuitee
E
Emma • couple • us
8
2026-07-09 • via Nuitee
S
Staton • family_with_children • us
10
Pros:

It was quite and clean. I was able to bring my pet.

Cons:

No bad reviews everything was nice

2026-07-09 • via Nuitee
T
Todd • solo_traveller • us
8
2026-07-06 • via Nuitee
P
paulette • couple • us
10
2026-07-06 • via Nuitee
P
Pamela • couple • us
4
My day was OK, but I probably would not return to this location again
Pros:

Convenient to the interstate.

Cons:

The bathroom was super tiny in my room. One elevator and it broke down during our stay.

2026-07-05 • via Nuitee
K
Keyonna • family_with_children • us
10
2026-07-04 • via Nuitee
E
Edward • family_with_children • us
7
2026-07-04 • via Nuitee
B
Brian • extended_group • us
7
I sleep good
Pros:

Great place

Cons:

It was all good

2026-07-04 • via Nuitee