Best Western Carlton Suites

Hotels
•
Best Western
7.2 (1100 reviews)
140 State Farm Parkway , Birmingham , US
+1 205-940-9990

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Convenient location (near interstate, shopping, Walmart)
Some rooms spacious and comfortable; positive mentions of comfy beds
Gym, pool and breakfast praised by some guests
Good value for money cited by several reviewers
Cons:
Persistent unpleasant odors (smoke, pot, sewage) reported
Cleanliness issues: sticky/dirty floors, roach sighting, toenail clipping
Maintenance problems: broken door handle, keys not working, outdated fixtures
Noise from outside/adjacent rooms for some guests
Public-area amenity cleanliness (coffee machine, ice bucket) concerns

Categories

Cleanliness
5
Mixed but leaning negative: multiple reports of strong unpleasant smells (smoke, sewage, pot), sticky/dirty floors, a roach sighting, toenail clipping on the bathroom floor and inconsistent housekeeping/detailing.
Service
9
Consistently positive: numerous mentions that staff/family running the property were friendly, attentive and helpful; manager at reception described as super friendly and accommodating.
Location
8.5
Strongly positive: several guests noted convenient location with easy access to interstate, shopping, restaurants and a nearby Walmart; generally praised as a plus.
Room Quality
6
Mixed: some guests found rooms spacious and beds comfortable, others reported hard beds, broken door handle, noise from adjacent rooms/outside, humidity and outdated/unclean fixtures.
Amenities
7.5
Moderately positive: gym, pool and breakfast were noted positively by some; however ice bucket/coffee machine and some public-area cleanliness issues were reported.
Value for Money
8
Generally positive: guests called it a great value and appreciated spacious rooms and convenience, despite some cleanliness and maintenance concerns.
Food and Beverage
7
Mildly positive but limited mentions: breakfast was called good by at least one guest; some complaints about coffee machine cleanliness and ice bucket condition.
Overall Experience
6.6
Mixed overall: many guests praised friendly staff, quiet stays and convenience, while a significant portion experienced serious cleanliness, odor and maintenance issues that lowered their experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Indulge in Comfort and Convenience

Convenient Amenities: Enjoy a daily hot breakfast buffet, an indoor pool, and non-smoking rooms with modern facilities like a microwave and refrigerator.

Stay Connected and Fit: Benefit from free Wi-Fi throughout the property, a fitness center, and free parking for a hassle-free stay.

Explore Nearby Attractions: Located near the University of Alabama Birmingham, Splash Adventure Waterpark, and Birmingham Museum of Art, our hotel is the perfect base to discover the city.

Book your stay at Best Western Carlton Suites for a memorable and enjoyable experience!

Important information:

Please note that the elevator will be unavailable from until November 30, 2025. During this period, guests must use the stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.2
Based on 1100 reviews
Cleanliness: 5
Service: 9
Location: 8.5
Room Quality: 6
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 6.6
S
shiquita • couple • us
10
Very peaceful and very comfortable
Pros:

Everything was on point

Cons:

There was nothing that I didn’t like.

2026-10-31 • via Nuitee
J
Julius • family_with_children • us
9
2026-10-31 • via Nuitee
H
Harold • solo_traveller • us
9
Staff makes things work!
Pros:

Staff very attentive to detail.

Cons:

NA

2026-10-31 • via Nuitee
S
Stephanie • couple • us
10
A very quiet and clean place.
Pros:

Quiet, clean, friendly staff

Cons:

N/A

2026-10-30 • via Nuitee
D
Destiny • couple • us
10
2026-10-28 • via Nuitee
J
James • couple • us
10
Pros:

Everyone was friendly and helpful

Cons:

I can't thank of anything at this time

2026-10-27 • via Nuitee
A
Ashley • couple • us
2
Staff and beds were comfortable room was clean hotel smelled like people were smoking pot in it
Pros:

It was clean and in a good location

Cons:

It smelled like people were smoking pot on the premises

2026-10-27 • via Nuitee
J
Jesse • couple • us
9
2026-10-27 • via Nuitee
F
Fabio • extended_group • it
8
2026-10-26 • via Nuitee
A
Amber • couple • us
8
Pros:

The location

Cons:

The bed

2026-10-26 • via Nuitee
J
Jessica • couple • us
2
Won’t book here again.
Pros:

Nothing really

Cons:

The room had a bad smell to it. There was a toenail clipping on our bathroom floor. The beds are hard as a rock too.

2026-10-24 • via Nuitee
S
Shayla • couple • us
10
Pros:

It smelled soooo good lobby , hallways & elevator!!!!

2026-10-24 • via Nuitee
D
Dana • couple • us
10
It was a very nice stay.
Pros:

Easy access to room

2026-10-21 • via Nuitee
S
Starree • couple • us
10
Pros:

It was very clean and the staff was so nice. Very quiet and peaceful stay.

Cons:

I have nothing bad to say.

2026-10-19 • via Nuitee
T
tommi • couple • fi
10
Great value for money!
Pros:

Spacious, very clean room, gym and pool. Super friendly manager at the reception.

Cons:

-

2026-10-18 • via Nuitee
S
Sarah • solo_traveller • de
8
2026-10-17 • via Nuitee
Y
Young • family_with_children • us
10
Pros:

Family that ran the place was so nice. Bed was super comfy.

Cons:

The floor in our room turned the soles of our socks black, lol.

2026-10-15 • via Nuitee
R
Rachel • family_with_children • us
1
2026-10-15 • via Nuitee
T
Teona • solo_traveller • us
5
2026-10-14 • via Nuitee
W
walton • family_with_children • us
2
Very awful smelling and not very clean. Will not stay at any of the best western locations due to our experience at this
Pros:

Nice location very convenient

Cons:

Room smelled like sewage and very bad. Dirty sock which I reported in the floor by window. Smell was so bad had to go to cvs and get air fresheners. Very bad experience

2026-10-14 • via Nuitee