Hotel Europa, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
7.6 (3860 reviews)
1240 Rue Drummond , Montréal , CA
+1 514-866-6492

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent downtown location
Friendly, helpful and welcoming staff
Clean rooms and comfortable beds (for most guests)
Good nearby breakfast option (Cora) and easy access to transport/attractions
Cons:
Small and sometimes windowless rooms; tight corridors
Very noisy air conditioning reported by several guests
Parking/elevator access problems and unclear access instructions
Occasional poor housekeeping (dirty sheets) and confusing billing/deposit practices
Hotel restaurant breakfast described as too greasy and breakfast often not included

Categories

Cleanliness
6.8
Mostly reported as clean and tidy in several reviews, but there are specific incidents of dirty sheets, stains and a guest forced to sleep on an unclean sheet — lowers overall cleanliness sentiment.
Service
9
Staff repeatedly described as friendly, helpful and welcoming; staff quickly fixed a TV issue and a manager/desk staff assisted with room changes and requests, though a few housekeeping refusals were noted.
Location
9.4
Multiple reviews praise the central downtown location, proximity to bus/train and Mount Royal and easy access to old Montreal — consistently a strong positive.
Room Quality
6.6
Rooms are generally clean and beds comfortable, but many guests report very small rooms, tight corridors, some without exterior windows, and noisy air-conditioning which lowers room-quality sentiment.
Amenities
6.4
Amenities are mixed: parking and elevator accessibility problems, tight corridors, and a deposit/receipt process that confused guests; some basic amenities (TV, etc.) were promptly fixed by staff.
Value for Money
7.2
Perceived value varies — one review notes the price is reasonable, but unexplained extra charges (nightly price differences), a refundable deposit and breakfast often not included reduce perceived value.
Food and Beverage
7
Breakfast options are available nearby (positive mention of Cora pancakes) but hotel restaurant breakfast described as too greasy by one guest and breakfast is often not included — mixed sentiment.
Overall Experience
8.4
Overall impressions are positive driven by excellent location and helpful staff, tempered by small/noisy rooms, occasional housekeeping and parking issues; an overall above-average stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location in Montreal's Business District
Situated in Montreal's business district and close to the Bell Centre event venue, Best Western Plus Montreal Downtown offers free WiFi and a fitness centre for guests' convenience.

Comfortable Rooms with Amenities
Each room at the hotel is equipped with a cable TV, work desk, and a coffee machine, ensuring a comfortable stay for guests.

Dining Options and Nearby Attractions
Guests can savor delicious breakfast and lunch options at the on-site Chez Cora restaurant and unwind at the hotel's bar. With the Montreal Fine Arts Museum a short walk away and the Notre-Dame Basilica a quick drive from the hotel, guests can easily explore the city's cultural treasures.

Book your stay at Best Western Plus Montreal Downtown for a memorable experience in the heart of Montreal's vibrant business district.

Important information:

For reservation with same day arrival, if the credit card is invalid, the hotel reserves the right to cancel the booking at any time without prior notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YUL

Location

Guest Reviews

7.6
Based on 3860 reviews
Cleanliness: 6.8
Service: 9
Location: 9.4
Room Quality: 6.6
Amenities: 6.4
Value for Money: 7.2
Food and Beverage: 7
Overall Experience: 8.4
J
Jadial • solo_traveller • us
6
Cons:

Ac was not working

2026-10-31 • via Nuitee
P
Paulo • family_with_children • gb
10
Pros:

Excellent location, friendly and welcoming.

2026-10-31 • via Nuitee
S
Sophie • family_with_children • fr
10
Pros:

Bien situé dans Montreal proche de l arrêt de bus venant ou allant à l aéroport. Bien situé dans Montreal. Hôtel calme. Chambre petite mais propre avec tous les équipements.
Le personnel est agréable.

2026-10-31 • via Nuitee
E
Eliana • couple • uy
10
2026-10-30 • via Nuitee
H
Heather • solo_traveller • ca
8
2026-10-30 • via Nuitee
M
Marina • extended_group • ca
10
2026-10-30 • via Nuitee
J
jean-jacques • family_with_children • fr
9
Bien
Pros:

Le personnel très bien et gentil, l’emplacement, la chambre, café dans le hall, appelle direct de l’hôtel pour avoir un taxi

2026-10-29 • via Nuitee
D
Dan • solo_traveller • ca
2
A ne pas reproduire
Pros:

Chambre trop petite. Sale besoin de peinture. Pas de fenêtre pour voir dehors. Air climatiseur prend trop de place.

Cons:

Tout

2026-10-29 • via Nuitee
M
McMahon • solo_traveller • ca
4
La chambre était très bien. Problèmes avec le stationnement.
Cons:

Je marche avec une canne. On m'a dit qu'il y avait un élévateur dans le stationnement qui se rend au rez de chausser. Il n'était pas accessible car la porte était brisée. Je suis revenue tard le 26 et je ne pouvais pas entrer dand le stationnement. Le lendemain on m'a dit que sur le petit papier expliquant comment se rendre au stationnement, il y avait un code au bas de la petite page. Personne ne m'a donner d'explications pour entrer dans le stationnement après les heures de travail.

2026-10-29 • via Nuitee
P
Pierre-Emmanuel • solo_traveller • fr
4
2026-10-29 • via Nuitee
M
Mélanie • solo_traveller • ca
7
2026-10-29 • via Nuitee
K
Katia • extended_group • it
8
Buona soluzione in centro a Montreal
Pros:

Camera piccola ma con ottimo letto e doccia spaziosa. Posizione ottima in downtown. Colazione adiacente da Cora con ottime pancakes!

Cons:

Rumore di fondo in camera, non molto silenziosa

2026-10-28 • via Nuitee
S
Selma • solo_traveller • fr
9
2026-10-27 • via Nuitee
D
DUSHIME • solo_traveller • ca
9
2026-10-27 • via Nuitee
G
Gara • family_with_children • ca
5
2026-10-27 • via Nuitee
H
Hare • solo_traveller • gb
8
Friendly staff, good city location, clean hotel
Pros:

Staff very helpful, location was good. Hotel was clean.

Cons:

The corridors felt very tight and uncomfortable when walking past other people. I had to pay a deposit of $100 which I got back on my departure. Why?

2026-10-27 • via Nuitee
M
Mousa • extended_group • ca
6
2026-10-26 • via Nuitee
I
Isabella • couple • us
7
2026-10-25 • via Nuitee
F
Françoise • couple • fr
8
Pros:

Personnel très accueillant, chambre sombre mais au calme. Grand lit confortable.
La télé ne fonctionnait pas, nous avons eu très rapidement un employé qui a réglé le problème

Cons:

La facturation n'est pas remise tout de suite et envoyée par mail. Nous n'avons pas compris pourquoi la deuxième nuit était plus chère que la deuxième

2026-10-24 • via Nuitee
E
Eve • family_with_children • ca
9
Excellent
Pros:

L’emplacement est parfait j’y retournerais sans hésité !

2026-10-24 • via Nuitee