Berjaya Penang Hotel

Hotels
•
Berjaya Hotels & Resorts
7.1 (1579 reviews)
1-Stop Midlands Park, Jalan Burmah , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly service
Good location
Cons:
Poor maintenance
Aged facilities

Categories

Cleanliness
6.35
Several reviews mention poor hygiene and maintenance issues.
Service
8.35
Staff receives consistent praise for their friendly and professional service.
Location
7.85
Good location mentioned, but needs upgrades to facilities.
Room Quality
6.35
Rooms are described as old, and there are complaints about air conditioning.
Amenities
6.35
Facilities need renovation and improvements, including the lift and gym.
Value for Money
7.35
Some value noted but many complaints about the price not matching quality.
Food and Beverage
6.85
Breakfast options are limited and the café area is often crowded.
Overall Experience
7.35
Mixed feelings with enjoyment mentioned, but significant shortcomings exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:29

Property Description

Prime Location in Georgetown
Luxurious Amenities
Dining and Entertainment Options

To book your stay at Berjaya Penang Hotel and experience the best of Georgetown, make your reservation now!

Important information:

Complimentary welcome drink. Complimentary early check in after 10:00hrs (subject to rooms availability). Free shuttle service :

- Pick up from hotel @ 8:00hrs to Gleneagles Hospital / Island Hospital / Loh Guan Lye Hospital
- Pick up from Hospitals @ 17:00hrs
- Free shuttle service is for in house guest only and advance booking is required.
- Kindly request an invoice at check out, as the hotel will not be able to issue or send it via email afterwards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.1
Based on 1579 reviews
Cleanliness: 6.35
Service: 8.35
Location: 7.85
Room Quality: 6.35
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 6.85
Overall Experience: 7.35
R
Rene • solo_traveller • nl
6
2026-06-10 • via Nuitee
N
Nicholas • solo_traveller • my
7
Was good overall, will stay there again
Pros:

The room was kept well, I like the satellite channels since I love to watch TV at night. The water was hot for showers and room service was excellent.

Cons:

Room safe not working, never got fixed, fix your room safes! There was someone's old food in the room fridge not cleaned out! The TV satellite channels did not work on my last night. Also, keep all elevators working, very troublesome and time-wasting waiting for one lift to go up and down with holiday crowds especially. Need to do a better maintenance job on those.

2026-06-10 • via Nuitee
G
G.H. • solo_traveller • nl
5
Geen aanrader voor die prijs
Pros:

Personeel was heel vriendelijk en behulpzaam

Cons:

Er waren maar 3 liften, waarvan 1 kapot. Daarom heel lang wachten op de lift, soms 15 min… De kamer was goed, maar gedateerd en geen centrale plaats om de lampen aan en uit te zetten. Wifi was slecht en niet beveiligd. Blijkbaar was het een kamer waar gerookt mocht worden, want er stonden asbakken

2026-06-06 • via Nuitee
N
NURHIDAYAH • solo_traveller • my
3
Cons:

Lift & toilet

2026-06-01 • via Nuitee
N
Nazia • solo_traveller • bd
9
2026-05-30 • via Nuitee
M
Meor Zainan Afiz • couple • my
7
2026-05-30 • via Nuitee
M
Muzzammer masdar • solo_traveller • my
9
2026-05-24 • via Nuitee
I
ishak • family_with_children • my
7
2026-05-23 • via Nuitee
S
Seira Sacha • couple • my
8
Pros:

Value for money

Cons:

Nothing

2026-05-22 • via Nuitee
L
LEE • couple • my
3
Pros:

No the value

2026-05-14 • via Nuitee
H
Huzairie • couple • my
5
Pros:

Its closed to town

Cons:

The service ia very poor

2026-05-12 • via Nuitee
A
ahmed haiqa • couple • my
5
2026-05-10 • via Nuitee
L
Lim • couple • my
6
Overall ok
Pros:

Reasonable rate and near to Adventist Hospital

Cons:

Breakfast variety is very limited and only 2 out of 3 lifts in service.

2026-05-09 • via Nuitee
N
Nur Hidayah • couple • my
8
Pros:

bilik luas dan selesa, lokasi ok, breakfast baik

Cons:

tiada

2026-05-07 • via Nuitee
N
Nazmiruddin • solo_traveller • my
6
2026-05-04 • via Nuitee
C
Chandran • solo_traveller • in
9
Good.
Pros:

Everything.

Cons:

Nothing.

2026-05-04 • via Nuitee
M
Mohd Asri • couple • my
9
Good stay
Pros:

Breakfast and room

Cons:

No

2026-04-30 • via Nuitee
K
Kumar • solo_traveller • my
10
Pleasant
Pros:

Only hotel i stayed which offered vegetarian breakfast

Cons:

None

2026-04-30 • via Nuitee
A
Alice • couple • sg
10
Value for money. Good location.
Pros:

The environment. Very quiet . Friendly staff . Good spread of breakfast choice.

Cons:

NA

2026-04-27 • via Nuitee
N
Nadzirah • solo_traveller • my
4
Pros:

Hospitality. Staff from the frontdesk, cleaners, and technical staffs were nice and helpful, performing well in crisis.

Cons:

Old building old facilties. Dirty bath tub. During my stay there was major techinical issues. A water pipe burst and flooded the lift causing lift to be nonfunctioning. Only 1 lift working the next day, causing delay and difficulty to move up and down. Kudos to staff that gave us room replacement at 1am after we asked. I hope the hotel management did better for the maintenance.

The location is good, nearby famous eating spot and malls.

2026-04-26 • via Nuitee