Best Western Plus South Coast Inn

Hotels
•
Best Western Plus
8.4 (1025 reviews)
5620 Calle Real , Santa Barbara , us
+18059673200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Clean facilities
Nice pool
Cons:
Location may not suit all travelers
Some complaints about room conditions

Categories

Cleanliness
7.94
Most reviews mentioned cleanliness positively, but some noted issues.
Service
8.91
The staff received positive feedback for their helpfulness and friendliness.
Location
7.95
Mentioned as a good location for specific needs like UCSB, but not very touristic.
Room Quality
7.9
Generally comfortable rooms, but some issues like noise and size were reported.
Amenities
8.93
Guests appreciated the pool and breakfast offerings.
Value for Money
8.39
Various comments indicate reasonable pricing for the services and amenities provided.
Food and Beverage
8.94
Breakfast received high praise, though some expected more variety.
Overall Experience
8.21
Overall, customers had a positive experience but noted some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:30

Property Description

Modern Amenities
The Best Western Plus South Coast Inn offers a contemporary stay with a fitness centre, outdoor pool, and free WiFi in every room. Enjoy the convenience of a flat-screen TV, refrigerator, microwave, and coffee machine, all wrapped in luxurious white linens.

Delicious Dining
Start your day right with a complimentary American breakfast served daily amidst beautiful garden surroundings. For relaxation, unwind in the hot tub by the pool or bask in the sun on the terrace with comfortable lounge chairs.

Convenient Location
Situated just a short drive from downtown Santa Barbara and Goleta Beach, this hotel is also close to popular attractions like the Santa Barbara Zoo and the airport. Book your stay at the Best Western Plus South Coast Inn for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SBA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 1025 reviews
Cleanliness: 7.94
Service: 8.91
Location: 7.95
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.21
C
Cinthia • family_with_children • us
7
This met my expectations, although there were a couple of areas that were overlooked.
Pros:

The room had everything we needed for our stay. We were comfortable in the room. Breakfast had plenty of options. We did not use the pool while we stayed. We parked further from the entrance, but there were a few convenient ways to get to our room and other facilities. The elevator helped a lot.

Cons:

There were a couple of areas that were dusty in our room. I usually wipe down things like remote controls, phones, bathroom sink etc before settling in. While looking around the beds, the reading lights were dusty. Overall, not the worst, but only mentioning this because we do have someone that is sensitive to dust.

2026-06-30 • via Nuitee
R
Raafat • family_with_children • kw
1
Pros:

Dear Booking.com Customer Service,

I am writing to file a formal complaint regarding my stay at Best Western Plus South Coast Inn, Goleta, California, booked through Booking.com under Confirmation Number 6227842878.

I have been using booking platform for more than 25 years, and I have never experienced anything as shocking and unprofessional as what happened during this stay.

When my family and I arrived at approximately 10:00 PM, we were greeted by a receptionist who was unfriendly and unprofessional from the very beginning. We were assigned a room that was far from both the restaurant and the swimming pool. When I politely asked whether we could be moved to a closer room, I was immediately told that there were no other rooms available, without any attempt to help.

The more serious issue was that the room we received was not the room we had reserved. My Booking.com confirmation clearly states that the reservation was for four guests, yet the hotel gave us a room that could only comfortably accommodate three people.

I called the front desk to explain the situation and request assistance. Instead of trying to help, the receptionist told me that there were no other rooms available and that if I was unhappy, they would simply cancel my reservation. Considering that it was already late at night and I was traveling with my wife and young children, this was not a reasonable solution.

During the phone call, the receptionist spoke to me in a disrespectful manner and abruptly hung up on me.

I then went to the front desk to calmly discuss the matter in person and asked to speak with the manager. Rather than trying to resolve the issue, another employee accused me of "intimidating" the receptionist simply because I am a larger person and she is smaller. I found this accusation offensive, inappropriate, and completely false. At no time did I threaten anyone or raise my voice. I was only asking for the room that I had paid for.

Cons:

Dear Booking.com Customer Service,

I am writing to file a formal complaint regarding my stay at Best Western Plus South Coast Inn, Goleta, California, booked through Booking.com under Confirmation Number 6227842878.

I have been using booking platform for more than 25 years, and I have never experienced anything as shocking and unprofessional as what happened during this stay.

When my family and I arrived at approximately 10:00 PM, we were greeted by a receptionist who was unfriendly and unprofessional from the very beginning. We were assigned a room that was far from both the restaurant and the swimming pool. When I politely asked whether we could be moved to a closer room, I was immediately told that there were no other rooms available, without any attempt to help.

The more serious issue was that the room we received was not the room we had reserved. My Booking.com confirmation clearly states that the reservation was for four guests, yet the hotel gave us a room that could only comfortably accommodate three people.

I called the front desk to explain the situation and request assistance. Instead of trying to help, the receptionist told me that there were no other rooms available and that if I was unhappy, they would simply cancel my reservation. Considering that it was already late at night and I was traveling with my wife and young children, this was not a reasonable solution.

During the phone call, the receptionist spoke to me in a disrespectful manner and abruptly hung up on me.

I then went to the front desk to calmly discuss the matter in person and asked to speak with the manager. Rather than trying to resolve the issue, another employee accused me of "intimidating" the receptionist simply because I am a larger person and she is smaller. I found this accusation offensive, inappropriate, and completely false. At no time did I threaten anyone or raise my voice. I was only asking for the room that I had paid for.

2026-06-30 • via Nuitee
S
Shanese • couple • us
10
Amazing!!
Pros:

Quiet clean and friendly

Cons:

I loved everything about it

2026-06-29 • via Nuitee
A
ADITYA • solo_traveller • us
10
Pros:

Location and ambience

Cons:

N/A

2026-06-29 • via Nuitee
M
Marika • extended_group • us
10
2026-06-27 • via Nuitee
J
John • family_with_children • us
8
2026-06-23 • via Nuitee
H
Heather • solo_traveller • us
9
It was a lovely quick overnight stay (as I was having a car emergency) and was just what I needed!
Pros:

The front desk attendant was super lovely. The room was spacious and had a lovely couch. I liked the overall layout. Also was very clean. Thermostat was easy to work. The buffet breakfast was great! It was overall a comfortable stay.

Cons:

TV was losing its picture BADLY.

The mattress was a little soft and especially sunken in on the side nearest to the end table. However, since it was a King sized bed, I could move around to anywhere. I tend to like to sleep next to an end table, though.

2026-06-23 • via Nuitee
A
Amber • extended_group • us
10
Great relaxing buisness stay
Pros:

Breakfast was good

Cons:

Nothing

2026-06-23 • via Nuitee
V
Vicki • family_with_children • us
4
2026-06-22 • via Nuitee
D
Dallami • couple • us
1
Never
Pros:

Kitchen was very nice

Cons:

Too much noise upstairs and downstairs clerk in the front desk said that they were a lot of people complaining so tha means it wasn’t only me

2026-06-22 • via Nuitee
B
beanie1983 • Family • Westport, Massachusetts
2
Margaret mismanaging person above her avoids conversations
Pros:

Management is a joke. The lack of leadership is evident in the actions of all the employees. The most frustrating part is there a passing of the buck and nobody wants to take ownership of their faults.

2026-06-18 • via Tripadvisor
R
Rakan • couple • sa
7
Ok
Pros:

Clean, ac is good, many available facilities

Cons:

Location isnt the best, The bed was so uncomfortable I woke up with back pain...

2026-06-18 • via Nuitee
賴 Lai • family_with_children • us
9
location is great, staffs are friendly. I like the room. quite big.
Pros:

breakfast is good. location and staff are great.

Cons:

Nothing

2026-06-16 • via Nuitee
G
Gary • solo_traveller • us
8
..
Pros:

Breakfast was great, decent amedity, pool great, convinced location, laundry on site great.

Cons:

Room had no ventilation was really humid.

2026-06-13 • via Nuitee
D
Dylan • couple • us
8
2026-06-13 • via Nuitee
J
Jasmine • family_with_children • us
10
2026-06-13 • via Nuitee
M
Meghan • solo_traveller • us
10
Superb Service
Pros:

The room and staff were great help! I was able to get a jacket I left behind, as the hotel staff was able to give my jacket to a friend who lives in Goleta to return it to me.

Cons:

I left my jacket behind.

2026-06-12 • via Nuitee
E
Eddie • couple • us
8
Average
2026-06-12 • via Nuitee
Y
Yeeling • couple • us
8
Great location, friendly staff
Pros:

Location, cleanliness, beds were comfortable

Cons:

Mini fridge kept making noise periodically thru the night. Microwaved smelled heavily of vinegar.

2026-06-11 • via Nuitee
L
Lynne • couple • au
9
Perfect home away from home!
Pros:

We have stayed before and love the peaceful surroundings and beautifully maintained gardens. The rooms and beds are very comfortable. We have stayed in both a double queen courtyard (with our daughters) and a king courtyard room. Both were great. Breakfast is available. I highly recommend the bagels!

Cons:

The lack of tea selection! There was only green tea or chamomile to choose from in the room and at breakfast.

2026-06-10 • via Nuitee