Best Western The Westerly Hotel

Hotels
•
Best Western
8.1 (562 reviews)
1590 Cliffe Avenue , Courtenay , CA
+1 250-338-7741

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great staff
Central location
Good breakfast options
Cons:
Grubby carpets
Limited parking
Concerns over value

Categories

Cleanliness
7.44
Some reviews mention cleanliness positively, but there were complaints about the carpets being grubby.
Service
8.61
Multiple reviews highlight great staff, especially mentioning Ruby at the Front Desk.
Location
8.75
The location is frequently praised for being central and convenient.
Room Quality
8.4
Rooms described as large and clean with comfortable facilities.
Amenities
7.93
Facilities and amenities are generally described positively, though some improvements were suggested.
Value for Money
7.39
Concerns over pricing and value, particularly in relation to late check-in fees.
Food and Beverage
8.24
Breakfast options were well-received; however, suggestions for more variety were made.
Overall Experience
8.01
Overall satisfaction is high, with a mix of positive sentiments and some suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:33

Property Description

Luxurious Rooms with Balconies
Indulge in comfort and style at Best Western The Westerly Hotel. Each room features a balcony, perfect for enjoying the fresh air and scenic views. Relax in front of the flat-screen TV or catch up on work at the spacious desk, all while surrounded by warm, inviting colors.

Convenient Amenities
Stay productive and active with our hotel amenities. Work out in the gym or take care of business at the 24-hour business center. Enjoy the convenience of free WiFi throughout the property, ensuring you stay connected during your stay.

Ideal Location
Located just 1 km from Courtenay District Museum and Sid Williams Civic Theatre, our hotel is also a short drive from Courtenay Airport, Driftwood Mall, and Glacier Greens Golf Course. Experience the best of Courtenay with us!

Book now for a memorable stay at Best Western The Westerly Hotel.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQQ

Location

Guest Reviews

8.1
Based on 562 reviews
Cleanliness: 7.44
Service: 8.61
Location: 8.75
Room Quality: 8.4
Amenities: 7.93
Value for Money: 7.39
Food and Beverage: 8.24
Overall Experience: 8.01
K
Ken • couple • ca
9
2026-09-14 • via Nuitee
B
Byron • couple • ca
2
Do not recommend anyone staying here
Cons:

Terrible area
Homeless people sleeping and sitting around entire hotel

2026-09-14 • via Nuitee
F
Farha Noor • couple • ca
7
Good location, nice staff
Pros:

The location and the amenities

Cons:

The breakfast was, to be honest, not good at all. The quality of the food was below average. More importantly I went to breakfast at 7.30 am and at 8 am for 2 days, food trays were almost empty without any sign of refill, no fruits, stale breads.. If they are offering “free buffet breakfast” as advertisement, they have to put some efforts on it.

2026-09-13 • via Nuitee
G
Gwilyn • family_with_children • ca
8
A comfortable, safe, and nice short stay with my two teen sons.
Pros:

It did the trick for our quick one-night stay, on our way further up to the northern part of the island. I and my kids enjoyed a short evening stroll to the DQ up the street for a treat. Breakfast was fine - very typical with scrambled eggs, bacon, cubed potatoes, bread we could toast, yogurt, bananas - good to start the day with a meal and coffee. Our room was comfortable and the bathroom was nice.

Cons:

Nothing really to complain about. Parking was tight due to the fact there were spots earmarked for some worker-trucks doing upgrades to the building's exterior, but we managed to find a free one.

2026-09-12 • via Nuitee
X
XIN • extended_group • ca
9
2026-09-09 • via Nuitee
L
Linda • couple • ca
10
Cons:

The TV was annoying. Every time we turned the volume up or down, or changed channels it kept telling us what the volume was as and what channel we were on. I don’t like when a tv explains everything.

2026-09-08 • via Nuitee
E
Elizabeth • extended_group • ca
8
2026-09-08 • via Nuitee
L
Lilja • couple • ca
10
we enjoyed our stay and always do with Best Western.
Pros:

breakfast was very nice, the beds were very comfortable, the staff were very helpful considering that Lilja is wheelchair bound and as we take a patient lift with us it is important that the the lift legs will fit under the bed.

Cons:

floor coverings in wheelchair accessible rooms for us need to be hardwood rather than carpeted because the patient lift is difficult to push over carpet. Perhaps a carpet similar to the hotel's dining area would be better.

2026-09-07 • via Nuitee
M
Miroslaw • solo_traveller • pl
9
Pros:

The hotel has a nice location, close to a grocery store and restaurants. It has a large parking lot. The room was spacious, clean, and well-equipped.

Cons:

The breakfast was a bit modest.

2026-09-05 • via Nuitee
V
Valerie • solo_traveller • ca
10
2026-09-05 • via Nuitee
P
peter • couple • nl
9
Geweldig verblijf gehad! Kan dit iedereen aanbevelen.
Pros:

Receptie personeel zeer behulpzaam! Perfecte slaapplek om meerdere dagen te verblijven. Schoon, grote en lekkere bedden, en zag er allemaal keurig uit. Badkamer ook zeer netjes.

Cons:

Ontbijt is oké, maar kan een heel stuk beter. Veel niet aanwezig. 1 personeelslid die alles bij moest houden.

2026-09-04 • via Nuitee
O
Oscarrrrrr • solo_traveller • be
6
Pros:

Spacious room

Cons:

Breakfasts was very limited, no healthy options and the chocolate chips reservoir was full of fruit flies

2026-09-01 • via Nuitee
C
Charlotte • family_with_children • ca
8
2026-08-30 • via Nuitee
M
max michele • solo_traveller • it
8
Nessuna sorpresa
Pros:

Struttura pulita e aderente agli standard della categoria

Cons:

Colazione base

2026-08-28 • via Nuitee
I
Ian • couple • ca
8
2026-08-22 • via Nuitee
T
takacs • couple • no
10
2026-08-19 • via Nuitee
T
TAKGYU • couple • ca
1
2026-08-18 • via Nuitee
H
Homayoun • solo_traveller • ca
3
The stay was disappointing, with concerns about cleanliness, bedding comfort, and the quality of the breakfast.
Pros:

Location

Cons:

I was disappointed with my recent stay at the Best Western The Westerly Hotel in Courtenay.

The breakfast was quite basic and did not meet my expectations. Unfortunately, the room was also less comfortable than anticipated. The mattress was noticeably bumpy, and the bedding appeared worn and was quite itchy. I changed the flat sheet, but the replacement bedding was still uncomfortable.

My biggest concern, however, was the cleanliness of the bathroom. There was visible mold in the shower, as shown in the attached photo. It was quite noticeable and gave me the impression that the shower had not been cleaned thoroughly.

2026-08-17 • via Nuitee
P
Paula • solo_traveller • gb
10
Stay in Courtenay
Pros:

Beautiful hotel, clean rooms, comfy beds

2026-08-14 • via Nuitee
J
John • solo_traveller • us
8
2026-08-12 • via Nuitee