Holiday Inn Bulawayo by IHG

Hotels
•
IHG
8.8 (80 reviews)
Main Street, P.O.Box Ac88 Ascott, Bulawayo , Bulawayo , ZW
+263 29 2252464

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Facilities

Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Porter/bellhop
Meeting rooms
Wedding services
Pool umbrellas
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Friendly, professional and helpful staff (multiple mentions)
Clean rooms and well-maintained grounds / pool
Good food and strong dining options
Comfortable beds and spacious rooms
Reliable backup generators during power cuts
Convenient, safe location near city centre
Cons:
Occasional slow check-in and poor/absent internet
Expensive buffet pricing and slow coffee service
Bathroom/water issues for some guests; bathrooms may need renovation
Limited changing facilities for early check-in golfers; parking problems during events
Difficulty contacting hotel by phone for shuttle arrangements

Categories

Cleanliness
9.3
Multiple reviewers explicitly praise cleanliness: 'clean rooms', 'very clean indeed', well-manicured lawns and well-maintained pool/back lawns; overall strong cleanliness sentiment.
Service
9
Service is repeatedly highlighted as polite, professional and helpful (upgrades for honeymoon, staff went the extra mile). Noted negatives include occasional slow check-in, slow barista and some contact/shuttle phone issues, but overall service sentiment is very positive.
Location
9
Location is praised (on main road A6, ~5 min drive to city centre, nearby shops, safe and secure). Strong positive mentions support a high rating.
Room Quality
8.3
Rooms are described as comfortable and spacious with good beds, but bathroom fixtures/ showers could use renovation and there were isolated water issues (brown water / no hot water), producing a mixed but generally positive sentiment.
Amenities
8.1
Amenities include well-kept pool, lawns and car park and functioning generators. Negatives include poor internet, limited early-check-in changing options (gym toilet), shuttle/phone contact problems and slow coffee service, yielding a mixed sentiment.
Value for Money
8.8
Mixed signals: some guests find the buffet pricey and cite extra costs, but many long-stay guests and repeat visitors felt the overall experience and facilities delivered good value, supporting a near-target score.
Food and Beverage
9.2
Food is frequently praised ('food always so good', 'amazing', 'exquisite dining options') though there are complaints about buffet price and slow coffee service; overall sentiment is strongly positive.
Overall Experience
8.7
Overall sentiment is positive with many recommendations and repeat stays, reliable backup power and pleasant grounds; isolated issues (noise during events, internet, occasional service/admin hitches) temper but do not outweigh the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Outdoor Pool and Terrace

Dining and Drinking Options

Convenient Location

Take advantage of the outdoor pool and terrace, or dine at the Phumulani restaurant for delicious meals. With a stay at Holiday Inn Bulawayo, an IHG Hotel, enjoy being within walking distance to National Art Gallery Bulawayo and other attractions. Experience comfort in the individually decorated guestrooms with balconies and deep soaking bathtubs. Don't miss out on the complimentary wired and wireless internet access, business center, and event facilities. Indulge in English breakfasts, and unwind at the bar/lounge. Book now for a memorable stay in Bulawayo.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BUQ

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.8
Based on 80 reviews
Cleanliness: 9.3
Service: 9
Location: 9
Room Quality: 8.3
Amenities: 8.1
Value for Money: 8.8
Food and Beverage: 9.2
Overall Experience: 8.7
E
Eve • family
10
Pros:

I had a lovely 28day stay. The food was always so good and the staff was polite and very professional. Will definitely go back again

2025-09-11 • via Nuitee
T
Thabani
10
Pros:

clean rooms ! nice staff! good parking

2025-09-03 • via Nuitee
S
sibonile
10
Pros:

Everything

2025-08-26 • via Nuitee
S
sibonile
10
Pros:

Exceeding excellence

2025-08-26 • via Nuitee
N
Nico
8
Pros:

It was okay, some noise, I think there was a function one of the evenings, so struggled with parking.

2025-06-09 • via Nuitee
S
Sitshengisiwe
10
Pros:

clean

2025-06-08 • via Nuitee
R
Rangarirai
10
Pros:

Exquisite dining options

2025-05-30 • via Nuitee
S
Sibongile
10
Wedding
Pros:

Amazing. We were upgraded to a honey moon suite, they decorated our room and given goodies jumper. I am
Very grateful of the extra mile they took to make our day spacial. Hospitality is on top notch. Very professional.

2025-03-24 • via Nuitee
R
Rangarirai
10
Pros:

Everything is exceptionally good

2025-02-02 • via Nuitee
S
Spiwe
8
Pros:

Good facility

2025-01-12 • via Nuitee
J
Joas
6
Pros:

No proper changing facilities for early check in for golfers wanting to leave their main bags - only option available was gym toilet!

2024-12-09 • via Nuitee
N
Nico
8
Will do it again
Pros:

Comfortable stay. Friendly staff

2024-12-09 • via Nuitee
W
Walter
10
Pros:

I was really happy

2024-10-20 • via Nuitee
P
Patrick • family
10
Pros:

Beautiful place and peaceful

2024-09-11 • via Nuitee
P
Patrick
10
Pros:

Excellent service

2024-09-02 • via Nuitee
H
hilda
10
Pros:

Lovely place with lovely staff. Nice breakfast

2024-08-15 • via Nuitee
D
Deara
8
Nice clean But could use the Upgrade.
Pros:

I like the hotel. The lobby was nice. The dining area was lovely. The staff was fantastic. However, they could use an up grade a bit. My first morning there I couldn’t take a shower because the water ran out Brown, now I know it’s not their fault, but I couldn’t take a nice hot shower. Also, the buffet, very expensive. I think $30 for a buffet is way too expensive. Also, there needs to be a working phone number. I tried to call multiple times for days to get a shuttle to pick me up to bring me to the hotel. I couldn’t reach the hotel at all.

2024-07-16 • via Nuitee
J
Jacques • family
6
Pros:

The check-in took ages and the internet is nowhere existent. It is a disappointing place to stay.

2024-07-12 • via Nuitee
P
Previledge
10
Pros:

Stay was exquisite

2024-07-07 • via Nuitee
N
Noel
10
Pros:

The staff were very friendly and assisted everytime we had a problem

2024-06-25 • via Nuitee