Mercure Paris la Défense Grande Arche

Hotels
•
Mercure
7.9 (923 reviews)
17-20 Esplanade Charles De Gaulle - Rue Des Trois Fontanot , Nanterre , fr

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Noise from RER
Cleanliness issues
Limited dining options

Categories

Cleanliness
7.54
Mixed reviews regarding cleanliness; some guests noted dirty items in their rooms.
Service
8.51
Generally positive service experiences, though some found staff impolite.
Location
9.05
Ideal location near RER and La Défense; highly rated by multiple guests.
Room Quality
7.5
Room conditions are decent but issues with noise from the RER noted by several reviews.
Amenities
8.03
Good amenities mentioned, though the lack of restaurant and room service was a downside.
Value for Money
7.49
Value perception impacted by noise issues and cleanliness, although location is a strong point.
Food and Beverage
7.04
Breakfast was praised but lack of other dining options was a concern.
Overall Experience
8.01
Overall experience is positive, but noise disturbances significantly affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:09

Property Description

Prime Location near Business District and Tourist Attractions

The Mercure Paris la Défense Grande Arche offers spacious rooms within walking distance of the La Défense business area and a short RER ride away from Champs Elysées. Situated just 1.2 km from U Arena, the hotel provides convenience and comfort for both business and leisure travelers.

Modern Amenities and Conference Facilities

Each room at Mercure Paris la Défense Grande Arche features a flat-screen TV, free WiFi, and a private bathroom with a hairdryer. Moreover, the hotel boasts a conference center with adjustable meeting rooms, ideal for hosting large gatherings or events.

Easy Access to Paris Attractions

Despite its tranquil location, the hotel is well-connected to public transport, allowing guests to explore Paris' iconic landmarks effortlessly.

Experience convenience and comfort at Mercure Paris la Défense Grande Arche - book your stay now!

Important information:

Please note that children under 12 years old can enjoy breakfast for free.

Our "HOMEY" restaurant is open from 00:00 am to 22:00 pm, Monday to Friday (excluding public holidays). From a simple cofee/croissant to a tasty home-cooked meal, we are sure to delight your senses!

A delicious food shop is available at Reception 24/7.

The Room-service is available Monday to Thursday from 12:00 pm to 10pm.

A continental breakfast buffet is served from 6:30 to 10:00 from Monday to Friday and from 7:00 to 11:00 on weekends and public holidays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CDG

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 19 per day.

Location

Guest Reviews

7.9
Based on 923 reviews
Cleanliness: 7.54
Service: 8.51
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 7.49
Food and Beverage: 7.04
Overall Experience: 8.01
E
Enola • couple • be
8
2026-06-04 • via Nuitee
S
Salya • solo_traveller • fr
9
Bon emplacement vis-à-vis de La Défense Arena
Pros:

L'emplacement

2026-06-01 • via Nuitee
B
Beniamin • solo_traveller • pl
2
The visit would have been quite pleasurable if not for the front desk and communicating in English.
Pros:

Breakfasts were great, location was perfect for my needs. The AC barely worked but the weather was unusual (33 degrees celsius outside). The coom was clean.

Cons:

I would like to raise concerns about my recent experience with your hotel’s reception and customer support.
Throughout my stay and after departure, I encountered significant communication difficulties, particularly in English, which made resolving simple requests unnecessarily challenging.
I contacted the hotel twice by phone and twice via email regarding two straightforward issues:

I requested a copy of the climate tax payment receipt. I assumed this might require coordination with a specific department, but I was assured over the phone that it would not be a problem. However, I have yet to receive the document.
I left my headphones in the room (on the bed) and called from the airport shortly after departure. Again, I was told this would be checked, but I have not received any follow-up—no call, email, or update.

Additionally:

I was addressed by the wrong name in email correspondence, which is unprofessional.
During my last phone call, the staff member seemed irritated by the conversation, struggled significantly with English communication, and ultimately disconnected the call while I was still speaking, despite my polite approach.

Overall, this experience has been disappointing, particularly due to the lack of follow-through and basic customer care.

2026-06-01 • via Nuitee
B
Brandon • solo_traveller • fr
7
2026-05-31 • via Nuitee
F
Fabian Andres • solo_traveller • ae
7
Cons:

maybe too close to the metro station, but in general very good

2026-05-30 • via Nuitee
E
Elodie • couple • fr
8
2026-05-30 • via Nuitee
R
Roberta • solo_traveller • it
5
2026-05-28 • via Nuitee
M
Michael • couple • mq
7
2026-05-27 • via Nuitee
G
Glad • solo_traveller • us
9
2026-05-23 • via Nuitee
Y
Yasmina • solo_traveller • fr
10
Pros:

La grandeurs de la chambre er le p'tit déjeuner un très bon accueil. Toujours quelqu'un à la réception.
Épicerie, restaurant très proche de l'hôtel.

2026-05-23 • via Nuitee
A
Achref • family_with_children • tn
10
2026-05-22 • via Nuitee
A
Achref • family_with_children • tn
10
2026-05-22 • via Nuitee
L
lotfi • solo_traveller • fr
8
Pros:

Les chambres propres, le petit déjeuner acceptable et surtout l'endroit parfait proche de l'arche de la défense et des commerces 4 temps.

Cons:

Prix du petit déjeuner trop élevé, absence de piscine intérieure.

2026-05-20 • via Nuitee
T
Thomas • solo_traveller • fr
8
2026-05-18 • via Nuitee
J
Jean Hervé • solo_traveller • fr
4
Pros:

Sans opinion

Cons:

La première proposition de chambre parce qu'elle sentait le tabac.

2026-05-17 • via Nuitee
L
laurent • family_with_children • fr
9
2026-05-17 • via Nuitee
G
Gaelle • family_with_children • fr
8
2026-05-17 • via Nuitee
A
Amour • solo_traveller • fr
6
2026-05-15 • via Nuitee
M
Michael • couple • de
5
Very convenient location, but a bit pricey for what you get
Pros:

Convenience the metro lines A and E
Water fountain
Staff is friendly

Cons:

We found a bottle of lube under our bed. Despite being on the fifth floor we were still able to hear the metro. The ventilation is quite poor, especially in the bathroom.

2026-05-10 • via Nuitee
M
Ma Helena • couple • ph
7
Still nice because of the hotel
Pros:

The bed is nice and room is clean

Cons:

The staff the way they communicate.

2026-05-09 • via Nuitee