Mercure Avignon Centre Palais des Papes

Hotels
•
Mercure
7.8 (970 reviews)
1 Rue Jean Vilar Accès voiture: parking du Palais des Papes (GPS: Boulevard de la ligne) , Avignon , FR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
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Review Highlights

Pros:
Exceptional central location (near Palace of the Popes / Praça do Relógio)
Friendly and helpful reception staff
Comfortable beds and good rooms with balconies/views
Good breakfast
On-site AC and water stations; secure nearby parking available
Cons:
Cleaning issues (mold near sink, dirty WC/cleanliness complaints)
Parking access/directions can be confusing
Some wear-and-tear and rooms/bathroom layout could use upgrades
Occasional inconsistency in front-desk procedures (cancellation handling)

Categories

Cleanliness
5.5
Multiple reviews mention poor cleaning: mold behind faucet, dirty toilet areas, 'la neteja molt malament' and generally doubtful WC hygiene, so cleanliness is notably below average.
Service
8.4
Staff repeatedly praised as friendly, helpful and professional at reception; one incident with cancellation handling was resolved by management but indicates occasional inconsistency.
Location
9.6
Extremely positive sentiment — repeatedly described as 'exceptional', practically behind the Palace of the Popes / Praça do Relógio, central and ideal for sightseeing and restaurants.
Room Quality
7.9
Rooms commonly noted as comfortable with good beds, balconies and views; some wear-and-tear and minor issues (bathtub/WC layout, suggestions for upgrades) keep this slightly below top tier.
Amenities
7.1
Mentions of useful amenities (AC, water stations on floors, secure nearby underground parking) but parking access can be confusing and some upkeep issues imply inconsistent amenities experience.
Value for Money
7.8
Not explicitly discussed in reviews; assigned the target overall rating as a neutral baseline.
Food and Beverage
8
Breakfast is specifically praised in several reviews (described as 'great'/'ótimo'), supporting a positive but not outstanding score.
Overall Experience
8.1
Most guests report an excellent stay and would return, highlighting location, staff and comfortable rooms, tempered by cleanliness and occasional procedural issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Central Location in Avignon:
Located in the heart of Avignon on the main square "Place de l'Horloge," Mercure Avignon Centre Palais des Papes offers a prime spot just 50 meters from the Popes Palace and 500 meters from the Pont d'Avignon.

Comfortable and Well-Equipped Rooms:
The air-conditioned rooms at the hotel are equipped with free Wi-Fi, a courtesy tray, refrigerator, and a flat-screen TV with satellite channels. The en suite bathrooms feature a bathtub or shower, along with a hairdryer for added convenience.

Convenient Amenities and Dining Options:
Guests can start their day with a buffet breakfast at the hotel and enjoy meals at the nearby restaurant "Racine," just a 2-minute walk away. Additionally, the Rhône river banks are within an 8-minute walk, providing a scenic setting for exploration.

To experience the charm of Avignon and enjoy a comfortable stay, book your room at Mercure Avignon Centre Palais des Papes now.

Important information:

Please note that the restaurant is currently closed. Room service is available during this period.

Please note that children under 12 years old can enjoy breakfast for free.

Please note that for bookings of 4 rooms or more, special conditions apply.

Please note that if you are traveling to the hotel by car, we recommend parking on the top floor of the Palais des Papes car park and taking your luggage and parking ticket with you. The staff will be able to give you a discount on the parking fee.

Please note that breakfast is free for children under 12 years of age.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Location

Guest Reviews

7.8
Based on 970 reviews
Cleanliness: 5.5
Service: 8.4
Location: 9.6
Room Quality: 7.9
Amenities: 7.1
Value for Money: 7.8
Food and Beverage: 8
Overall Experience: 8.1
L
Leigh • couple • us
10
2026-10-27 • via Nuitee
S
Sebastian • couple • es
8
Pros:

La localización

2026-10-26 • via Nuitee
A
Alberto • family_with_children • it
7
2026-10-24 • via Nuitee
W
WAYNE • couple • us
8
very nice hotel with helpful staff in a great location.
2026-10-23 • via Nuitee
B
BarbaraE • family_with_children • at
8
Pros:

super Lage, saubere Zimmer, Tiefgarage nicht weit und sehr sicher. Man ist in nicht einmal 1 Minute beim Papstpalast und das Zimmer 417 schaut auf den Platz und Palast was genial ist. Es gibt Tee und Pulverkaffee im Zimmer. Personal am Empfang extrem! nett. Easy check-in and out. Bequeme Betten, hatten 2 single was perfekt gepasst hat. Gute Produkte im Bad. Nette Fotodeko überm Bett mit dem Palast. Dutzende Lokale vor der Tür. Bessere Lage gibt es nicht.

Cons:

Der Bettkasten unter der Matraze hat keinen Überzug, nicht wichtig, aber da sonst alles passt würde ich der Direktion empfehlen das zu ändern für den Gesamteindruck.

2026-10-21 • via Nuitee
R
Raffaella • solo_traveller • it
10
Pros:

Posizione fantastica praticamente dietro al Palazzo dei Papi! Staff gentilissimo, bella camera grande, nel complesso un ottimo hotel. Ci tornerei sicuramente!

2026-10-19 • via Nuitee
J
John • couple • ch
9
2026-10-18 • via Nuitee
D
DOMINIQUE • extended_group • fr
8
2026-10-18 • via Nuitee
W
w • couple • nl
9
2026-10-17 • via Nuitee
C
CARVALHO FURTADO DE MENDONÇA • solo_traveller • br
8
2026-10-16 • via Nuitee
Y
YANQIN • family_with_children • ch
9
2026-10-13 • via Nuitee
A
Antonio • couple • pt
9
Pros:

Localização. Muito central. A 100 metros do parque.

2026-10-13 • via Nuitee
C
Cleu • couple • pt
8
Cons:

Do Hall de entrada, muito pobre para um hotel 4 estrelas.

2026-10-12 • via Nuitee
R
Richard • couple • us
6
I question the level of hotel accom in the area so I would come back to this location
Pros:

Staff was great. Bed and pillows were above expectations. Cleaning staff very good dealing with what they have to work with. Location was perfect.

Cons:

Moldy sink behind faucet was gross. I'm mold sensitive so not happy to see that. Wear and tear suggests the upkeep isn't very often. I asked to cancel our last day when I checked in. Desk manager said we should do it the day we check out and that it was flexible. When checking out (different staff member) I was told i was late to cancel and could not get a refund. we went back and forth (professionally) and she decided to call her manager to check. Manager approved the cancellation.

2026-10-12 • via Nuitee
C
Claudia • couple • pt
8
Localizado n’a Praça do Relógio
Pros:

Da localização n’a Praça do Relógio e do ótimo café da manhã

2026-10-12 • via Nuitee
D
David • couple • fr
7
Emplacement top
Pros:

L’emplacement

Cons:

L’hygiène douteuse des wc
Le contenant de la balayette etait très sale

2026-10-11 • via Nuitee
D
Dan Savan • solo_traveller • fr
9
2026-10-09 • via Nuitee
L
Lia Colombi • family_with_children • ar
10
maravilloso Avignon
Pros:

realmente fue una estadía EXCELENTE!! En todos los sentidos, desde la ubicación excepcional, el personal, la habitación, una experiencia para repetir !!

Cons:

todo estuvo muy bien !!! Hasta que llamaron un remise al retirarnos que fue un sr muy amable !

2026-10-09 • via Nuitee
J
JOAO • couple • es
10
Ótima ubicación. Excelente atención del personal y Muy Bueno Desayuno
2026-10-08 • via Nuitee
T
Tomas • solo_traveller • es
7
Pros:

L'ubicació

Cons:

La neteja molt malament

2026-09-19 • via Nuitee