Mercure Avignon Centre Palais des Papes

Hotels
•
Accor
8.2 (132 reviews)
1 Rue Jean Vilar, Avignon, Vaucluse, 84000 , Avignon , FR
33-04-90809300

listing image 1
Show all photos
Pets allowed

Facilities

Boat tours nearby
No single-use plastic straws
Comprehensive recycling policy
Offsite parking discounted rates available
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Strong shower
Cons:
Cleanliness issues
Poor breakfast

Categories

Cleanliness
6.8
Issues with cleanliness noted, including stained carpets and average standards.
Service
9.3
Staff, particularly Stephanie and Giorgio, received high praise for their helpfulness and attentiveness.
Location
9.3
Location is impeccable, close to major sights and with easy parking.
Room Quality
7.8
Rooms are noted as being in need of refresh but generally comfortable.
Amenities
8.3
Strong rain shower and good breakfast were mentioned positively.
Value for Money
8.3
Good value considering location, but some reservations due to cleanliness.
Food and Beverage
7.3
Breakfast received negative remarks, impacting overall food experience.
Overall Experience
8.5
Overall a positive experience despite some issues, largely thanks to staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 19:29

Property Description

Discover the perfect blend of comfort and convenience at Mercure Avignon Centre Palais des Papes, ideally positioned in the heart of Avignon.

Comfortable Accommodations
Relax in one of our 86 air-conditioned rooms, featuring flat-screen televisions and complimentary wireless internet access. Our lodgings are designed to ensure you feel at home, with amenities including safes and desks for your convenience.

Convenient Amenities
Enjoy a variety of amenities, including concierge services, a business center, and room service during limited hours. Savor our buffet breakfast to kick start your day, served on weekdays and weekends at flexible hours.

Prime Location
Step outside, and you’ll find yourself just moments from iconic attractions such as the Palais des Papes and Place de l'Horloge, making it easy to explore the rich culture and history of Avignon.

Book your stay today and experience the charm of Mercure Avignon Centre Palais des Papes!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not permitted at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 132 reviews
Cleanliness: 6.8
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 7.3
Overall Experience: 8.5
R
Robert James • couple • gb
10
We had a lovely time. Ideal position in the city.
Pros:

Water dispenser. Lovely bread.

Cons:

Mugs with no handles difficult to drink hot drink.

2026-05-18 • via Nuitee
L
Laszlo • solo_traveller • hu
9
Pros:

Csodálatos elhelyezkedés, jó parkolási lehetőség

Cons:

A szoba kicsit szűk

2026-05-17 • via Nuitee
S
Sean • solo_traveller • us
9
2026-05-16 • via Nuitee
A
ABBES • solo_traveller • be
6
Pros:

Nice place in the old city center

Cons:

Warm water was off in the 4th floor and it only returned late around midnight so i was not able to take my deserved early shower after a long day of work.
Breakfast would be better if it contains already boiled eggs.. i found it not practical at all to self boil the eggs while others can take it intentionally or by mistake.

2026-05-14 • via Nuitee
F
Frank • couple • fr
8
Pros:

Peu de personnel mais très efficace, aimable et disponible.

2026-05-14 • via Nuitee
M
MARIA SOLEDAD • couple • uy
10
Pros:

La ubicacion buenism, el personal amable y servicial

2026-05-13 • via Nuitee
D
Daniel • couple • il
5
Pros:

ארוחת בוקר פשוטה ביותר. לחלוטין לא שווה את המחיר.

Cons:

חנייה מזעזעת. מלוכלכת , אפלה, שלוליות ברצפה, מדרגות צרות ושבורות.

2026-05-12 • via Nuitee
D
Dölf • couple • ch
5
Die zentrale Lage muss man sich wirklich erkämpfen.
Pros:

Die Lage zum Stadtzentrum ist ausgezeichnet. Frühstück okay, wobei bereits um 10:00 mit den Reinigungsarbeiten begonnen wurde.

Cons:

Die Anreise zum Hotel ist aufwendig und wird im Angebot nicht genügend erwähnt. Erst nach der Buchung wird man mittels Mail auf den aufwendigen und mühsamen Zugang aufmerksam gemacht. Letztlich schleppst du die Koffer durch ein Parkhaus (zus. 13 Euro pro Tag) dann über drei Treppengänge und zum Dessert noch ca. 250 Meter über Kopfsteinpflaster.

2026-05-12 • via Nuitee
M
Marie Hélène • extended_group • fr
10
2026-05-11 • via Nuitee
P
pascale • couple • be
7
Pros:

Locatie is top

Cons:

Veel lawaai op straat en in het hotel

2026-05-11 • via Nuitee
L
Leandro • couple • us
8
This hotel is located right in the center of the city and next to the Papal Palace.
Pros:

The best location in Avignon. Breakfast was good, The staff was very professional and helpful.

Cons:

The A/C. This is a problem in many parts in Europe.

2026-05-08 • via Nuitee
S
Sghairi • couple • tn
7
Pros:

Le Staf

2026-05-07 • via Nuitee
A
Aleks • couple • gr
3
Never again
Pros:

Only location

Cons:

Outdated, overpriced. 2 stars old hotel. Poor breakfast

2026-05-07 • via Nuitee
F
Felix • couple • pr
9
A great little city with great, important and historical treasures. A place to be visited by everyon
Pros:

Excellent location, room very good and breakfast buffet was great.

2026-05-06 • via Nuitee
K
Kanchana • couple • th
8
Pros:

The location is great. The room was okay but had a smell quite unpleasant.

2026-05-05 • via Nuitee
V
Vincent • solo_traveller • fr
7
Pros:

Emplacement et écoute du personnel

Cons:

Vue de la chambre (603) sur le derrière de l'hôtel....pas réjouissant

2026-05-03 • via Nuitee
J
Jerome • extended_group • fr
10
Pros:

L’emplacement et le personnel 👌.

2026-05-03 • via Nuitee
B
Bojan • couple • me
4
2026-05-02 • via Nuitee
H
hossni • family_with_children • be
5
Pros:

The receptionist was very kind...he helped me alot

Cons:

High Humidity and carpets not clean

2026-05-01 • via Nuitee
J
Jackie Hello • solo_traveller • be
7
Pros:

Locatie....

Cons:

Oudbollig Hotel.....

2026-04-30 • via Nuitee