Mercure Avignon Centre Palais des Papes

Hotels
•
Mercure
7.8 (1059 reviews)
1 Rue Jean Vilar Accès voiture: parking du Palais des Papes (GPS: Boulevard de la ligne) , Avignon , FR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent central location (adjacent to Palais des Papes / Place d'Horloge)
Friendly, helpful and attentive staff
Good to very good breakfast offered
Close to large public parking (in walking distance)
Cons:
Rooms are often small, minimally furnished and in need of refresh
Housekeeping/cleanliness issues reported (musty smell, rooms not cleaned, dirty facade)
Limited on-site amenities (no bar/restaurant) and mixed parking accessibility
Some guests felt the hotel was not fully value for money for a 4-star

Categories

Cleanliness
6
Mixed to negative remarks: several guests reported rooms not cleaned, musty smells and a very dirty facade; inconsistent housekeeping.
Service
9.4
Very positive overall: reception and staff repeatedly described as helpful, welcoming and attentive, despite occasional IT/access problems.
Location
10
Universally praised: exceptional central location immediately by the Palais des Papes and Place d'Horloge, ideal for short visits.
Room Quality
6.2
Several guests noted small rooms, small beds, minimal furniture and bathrooms that are compact; rooms in need of refresh for a 4* rating.
Amenities
6.8
Limited amenities reported: no bar/restaurant on site for some guests, mixed reports about parking availability; positive notes on bathroom products (Nuxe).
Value for Money
6
Perceived as not fully priceworthy by several reviewers given room size/condition and occasional service shortfalls.
Food and Beverage
9
Breakfast is frequently described as very good or excellent, though a few found it expensive or skipped it.
Overall Experience
9
Strong overall thanks to unbeatable location and friendly staff; detractors cite room size and sporadic cleanliness issues, but many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:22

Property Description

Central Location in Avignon:
Located in the heart of Avignon on the main square "Place de l'Horloge," Mercure Avignon Centre Palais des Papes offers a prime spot just 50 meters from the Popes Palace and 500 meters from the Pont d'Avignon.

Comfortable and Well-Equipped Rooms:
The air-conditioned rooms at the hotel are equipped with free Wi-Fi, a courtesy tray, refrigerator, and a flat-screen TV with satellite channels. The en suite bathrooms feature a bathtub or shower, along with a hairdryer for added convenience.

Convenient Amenities and Dining Options:
Guests can start their day with a buffet breakfast at the hotel and enjoy meals at the nearby restaurant "Racine," just a 2-minute walk away. Additionally, the Rhône river banks are within an 8-minute walk, providing a scenic setting for exploration.

To experience the charm of Avignon and enjoy a comfortable stay, book your room at Mercure Avignon Centre Palais des Papes now.

Important information:

Please note that the restaurant is currently closed. Room service is available during this period.

Please note that children under 12 years old can enjoy breakfast for free.

Please note that for bookings of 4 rooms or more, special conditions apply.

Please note that if you are traveling to the hotel by car, we recommend parking on the top floor of the Palais des Papes car park and taking your luggage and parking ticket with you. The staff will be able to give you a discount on the parking fee.

Please note that breakfast is free for children under 12 years of age.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Location

Guest Reviews

7.8
Based on 1059 reviews
Cleanliness: 6
Service: 9.4
Location: 10
Room Quality: 6.2
Amenities: 6.8
Value for Money: 6
Food and Beverage: 9
Overall Experience: 9
M
Margaret • extended_group • gb
9
Beautiful stay in the middle of town.
Pros:

Great location in the middle of town. Great room and nice bed. Parking was great to have so close

Cons:

Parking was very confusing to get to.

2026-09-12 • via Nuitee
R
Remy • couple • us
10
Great location, great breakfast
Pros:

Amazing location, clean and wonderful staff ❤️. Tricky to get to by car but with the nearby parking garage it all worked out.

2026-09-10 • via Nuitee
R
Rebecca • couple • nz
10
Perfect
Pros:

Amazing location, very comfortable bed, friendly staff.

2026-09-09 • via Nuitee
E
Elizabeth • couple • gb
9
Pros:

The staff on reception were so friendly and helpful.

2026-09-09 • via Nuitee
K
Katalin • couple • hu
10
2026-09-09 • via Nuitee
F
Fourneron • family_with_children • fr
8
Découverte Mercure pour soirée étape
Pros:

L'accueil, l'accueil!!
L'emplacement,

Cons:

La baignoire, wc dans la sdb

2026-09-07 • via Nuitee
N
Niki Tysebaert • solo_traveller • be
8
2026-09-07 • via Nuitee
J
jean-marc • family_with_children • fr
7
2026-09-07 • via Nuitee
J
Jost • couple • de
7
Alles schon gesagt!!!
Pros:

Super Lage zur Altstadt

Cons:

Die Parksituation, Hotel bietet keine Hilfe an, die Koffer in die Dependance am Papstpalast zu bringen. Mühevolles Ziehen der Koffer über altes Kopfsteinpflaster!! Für ältere Menschen eine fast nicht zu bewältigende Situation.

Unser Zimmer 512 hatte einen sehr hohen Einstieg in die Badewannendusche. Wiederum für ältere oder gar behinderte Menschen nicht benutzbar!!
Außerdem war die Toilette so eng in eine Ecke verbaut, dass die Benutzung sehr unkonfortabel war.
Manchmal haben wir denEindruck, dass Booking com. Kunden immer die schlechtesten Zimmer bekommen.

2026-09-04 • via Nuitee
N
Nicola • couple • gb
10
Excellent location in the old city. Clean, comfortable and friendly.
Pros:

Location, as right next to our wine tour meeting place. Clean and had a modern feel to it. Comfortable bed and good bathroom facilities. Although the room was small, we were not intending on spending any long periods of time in there as this was just a 1 night stop. We were warmly welcomed by Yoann on arrival at reception. Smooth check in and check out in the morning. Breakfast was self service with plenty of choice, although the scrambled egg had run out and wasn’t rep,enished. We were able to leave our suitcases whilst on our wine tour. Yoann also arranged a taxi for us for our I ward travel.

2026-09-04 • via Nuitee
M
Marco • couple • it
9
Una bella esperienza in una città straordinaria!
Pros:

Posizione perfetta (vista su Palais des Papes), a pochi passi parcheggio sotterraneo (sconto per clienti) con ricarica per auto elettrica. Accoglienza di rara cortesia e gentilezza di M. Yoann.

Cons:

---

2026-09-02 • via Nuitee
A
Antonio • solo_traveller • it
8
Pros:

Posizione e reception

Cons:

Il sistema di climatizzazione centralizzato continuava anche dopo avere premuto il pulsante di spegnimento della stanza quindi c'era freddo ed era talmente rumoroso da sembrare una cabina di una motonave in navigazione. Stanza 609

2026-09-01 • via Nuitee
D
Debbie • solo_traveller • gb
9
Pros:

Great guy on reception though all staff were very friendly to be fair.
Superb location

Cons:

All good

2026-09-01 • via Nuitee
E
Emile • extended_group • fr
8
2026-08-31 • via Nuitee
R
Riwa • couple • fr
7
A little expensive for what it is
Pros:

The staff

Cons:

The location and it was not clear that we still had to pay for parking

2026-08-31 • via Nuitee
S
SARRAZIN • solo_traveller • fr
8
Bon
Pros:

L’accueil du personnel
Le petit déjeuner

Cons:

La chambre la salle de bain
tout était vieillot
Une remise en état serait la bienvenue

2026-08-31 • via Nuitee
S
Swaminathan • couple • au
6
The front reception staff Johann was extremely helpful & gave us a lot of guidance to sightseeing & restaurants
Pros:

Closeness to all the sight seeing options

Cons:

Tired & worn looking place with threadbare carpets & dips in the carpets which sometimes tripped our footing. Coffee & tea facilities etc were poor. Taking the suitcases to the room especially over the steps towards our room was very difficult without any help from staff.

2026-08-31 • via Nuitee
S
Samira • couple • fr
10
On a decidé de refaire l’expérience une autre fois et séjourner plus longtemps.
Pros:

La propreté est au top 👌rien à dire
L’accueil était formidable
L’emplacement de l’hôtel facilite le déplacement sans voiture

Cons:

Tout était excellent

2026-08-30 • via Nuitee
M
Milton • couple • us
9
2026-08-30 • via Nuitee
S
SHVN • family_with_children • kr
8
아비뇽 4박 5일
Pros:

교황청 바로 옆 접근성 좋음, 넓은 객실, 층마다 정수기 비치, 가성비 좋은 조식, 친절한 프론트, 개별 조작 가능한 에어컨 설치, 냉장고 있음

Cons:

에어컨 소리가 큰 것에 비해 기능이 별로 안 좋음, 수건 상태가 낡거나, 먼지 묻는 등 더려운 것이 조금 있음.

2026-08-29 • via Nuitee