Hotel Mercure Wien City

Hotels
•
Mercure
8.2 (1612 reviews)
Hollandstraße 3 , Vienna , at

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Great Location
Cons:
Limited Space
Breakfast Variety
Heating Issues

Categories

Cleanliness
8.2
Cleanliness was mentioned positively, with specific notes on the hotel being extremely clean and spotless.
Service
8.4
Staff were friendly and helpful, particularly noted in multiple reviews.
Location
8.5
Location received high praise for its proximity to the city center.
Room Quality
8
Rooms were generally described positively but there were mentions of issues like inadequate space for belongings.
Amenities
8.2
Amenities received mixed signals, though some reviewers found them satisfactory.
Value for Money
8.1
Value was discussed with respect to pros versus pricing, particularly the breakfast pricing.
Food and Beverage
8
Breakfast options were noted as somewhat limited in variety but were still tasty.
Overall Experience
8.2
Overall positive feedback, with a few critiques but generally a favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:31

Property Description

Central Location and Modern Ambience
The Mercure Wien City offers a prime location near the historical city center and the underground station, providing convenience for exploring the city. The hotel's modern ambiance sets the perfect tone for a comfortable stay.

Comfortable and Air-Conditioned Rooms
Guests can unwind in the hotel's modern and air-conditioned rooms, ensuring a pleasant and relaxing stay after a day of sightseeing or business meetings.

Convenient Amenities and Nearby Attractions
Enjoy the convenience of a parking garage (additional cost) and a 24-hour bar offering a selection of coffee and fine wines. With popular attractions like St. Stephen's Cathedral and the State Opera within walking distance, as well as easy access to public transportation for further exploration, Mercure Wien City is the ideal choice for your stay in Vienna.

Book your stay at Mercure Wien City now for a memorable experience in Vienna!

Important information:

Please note that there is only 1 extra bed possible per room (including children). All extra beds are subject to availability).

When booking more than 7 rooms, different policies and additional supplements may apply, if guests do not reply to special conditions the reservation might be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 25 per day.

Location

Guest Reviews

8.2
Based on 1612 reviews
Cleanliness: 8.2
Service: 8.4
Location: 8.5
Room Quality: 8
Amenities: 8.2
Value for Money: 8.1
Food and Beverage: 8
Overall Experience: 8.2
G
girgin • family_with_children • tr
8
2026-05-30 • via Nuitee
C
CRISTINA • couple • es
7
2026-05-30 • via Nuitee
C
carlos alberto • couple • co
10
Pros:

Ubicación

Cons:

Todo perfecto

2026-05-29 • via Nuitee
K
Kaiser • solo_traveller • ch
8
Für einen kurzfristigen Aufenthalt ist das Hotel👍🏻
Pros:

Lage!

Cons:

Unpersönlich!

2026-05-28 • via Nuitee
T
Tekin • solo_traveller • de
10
Super Hotel in der Nähe der Innenstadt
Pros:

Ausstattung und Freundlichkeit des Personals.

Cons:

Die Shampoos waren leer, aber nicht so schlimm wir hatten unser eigenes dabei.

2026-05-28 • via Nuitee
E
Enza • couple • it
10
2026-05-27 • via Nuitee
T
Teresa • couple • es
7
Correcta
Pros:

Bastante céntrico y bien comunicado.

Cons:

El desayuno para ser que valía 25€ muy flojo.

2026-05-27 • via Nuitee
A
Alexis • solo_traveller • fr
8
2026-05-27 • via Nuitee
S
Stefan • couple • ba
9
Great hotel, great staff and great location… downgrade: bad pillows and locked smart tv.
Pros:

Nice and clean hotel, staff was super warm and helpfull to us!

Cons:

Big smart tv in the room but no use of it… they locked netflix and every smart function, and really bad pillows…

2026-05-27 • via Nuitee
T
Tolgahan • couple • nl
9
2026-05-26 • via Nuitee
C
Crisantunesilva • solo_traveller • br
8
Cons:

O chek in demorou muito! As 16:00 Eu cheguei as 14:00.

2026-05-26 • via Nuitee
M
michel • couple • fr
9
séjour très agréable grâce a un personnel a l écoute.
Pros:

Grande chambre chambre PMR . Accueil des personnels. proximité de l hôtel avec le centre ville

2026-05-26 • via Nuitee
R
Roman • couple • ua
9
2026-05-26 • via Nuitee
A
Aybüke • couple • tr
10
Otel olanakları, çalışanlar ve konum harika!
Pros:

Çalışanlar çok güler yüzlü ve yardımseverdi. Her konuda yardımcı oldular. Konumu çok çok çok efsaneydi. Heryere yakın metroya yakın bir konumdaydı.

Cons:

-

2026-05-25 • via Nuitee
B
Boscarino • couple • it
9
Ottimo hotel per posizione e gentilezza del personale
Pros:

La posizione strategica, la pulizia e la gentilezza/disponibilità del personale

2026-05-25 • via Nuitee
A
Anna • couple • gb
10
2026-05-25 • via Nuitee
C
Chronos Magnos • solo_traveller • ch
9
2026-05-25 • via Nuitee
A
Alina • family_with_children • es
8
Habitación amplia y limpia, cerquita del centro
Pros:

Muy limpio, cerquita del centro

Cons:

Almohadas muy incomodas y desayuno justito en cuanto a variedad

2026-05-25 • via Nuitee
4
4fdk • couple • ch
9
2026-05-25 • via Nuitee
D
Diana • extended_group • ro
7
Pros:

It is located bear to city center.

Cons:

The pillows ( although it seems superficial) are really bad. The door from the bathroom is heavy, thus moving it is quite difficult. The sound isolation is poor, you can hear street noise

2026-05-24 • via Nuitee