Hotel Mercure Wien City

Hotels
•
Mercure
8.3 (1820 reviews)
Hollandstraße 3 , Vienna , AT
+43 1 534600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly and helpful staff
Clean rooms (many reports)
Comfortable bed / good sleep for many guests
Good and abundant breakfast
Easy access to public transport and attractions
Cons:
Some rooms small or in need of renovation
Amenities lacking or inconsistent (empty minibar, no gym/restaurant)
Wi‑Fi/TV app (Netflix) issues reported
Occasional dust/carpet concerns
Noise from main road for some rooms
Occasional unfriendly reception reported by a guest

Categories

Cleanliness
8.2
Mostly praised as clean in many reviews ('Pulita', 'Netheid', 'Pulitissimo'), though a few guests note dust in places and concerns about carpeting, so slightly above average.
Service
9.2
Consistently positive: staff described as very welcoming, professional and helpful (surprise for a birthday, friendly reception, luggage storage), justifying a strong score.
Location
9.4
Very frequently highlighted as a major positive ('zentrumnahe Lage', 'Posizione strategica', '5 min à pied du centre-ville', 'vicina al centro'), excellent central location and access to transport.
Room Quality
7.4
Mixed: some rooms described as clean and comfortable, others small or in need of renovation; reports of flat pillows, noise from main road and varying bed comfort lower this score.
Amenities
6.8
Several negative notes: empty or no minibar, lack of on-site restaurant or gym, Wi‑Fi and TV app issues (Netflix not working), so amenities are noticeably weaker.
Value for Money
8
Perceived as fair/good value for a short stay: comfortable bed and strong location, but some guests note a '3-star profile' and limited facilities which prevents a higher score.
Food and Beverage
8.7
Breakfast repeatedly described as good/abundant and of high quality (more savory options than sweet in some reports), so overall a solid positive for F&B.
Overall Experience
8.7
Overall positive impressions for short trips: friendly staff, central location and good breakfast outweigh issues like limited amenities or occasional room noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Central Location and Modern Ambience
The Mercure Wien City offers a prime location near the historical city center and the underground station, providing convenience for exploring the city. The hotel's modern ambiance sets the perfect tone for a comfortable stay.

Comfortable and Air-Conditioned Rooms
Guests can unwind in the hotel's modern and air-conditioned rooms, ensuring a pleasant and relaxing stay after a day of sightseeing or business meetings.

Convenient Amenities and Nearby Attractions
Enjoy the convenience of a parking garage (additional cost) and a 24-hour bar offering a selection of coffee and fine wines. With popular attractions like St. Stephen's Cathedral and the State Opera within walking distance, as well as easy access to public transportation for further exploration, Mercure Wien City is the ideal choice for your stay in Vienna.

Book your stay at Mercure Wien City now for a memorable experience in Vienna!

Important information:

Please note that there is only 1 extra bed possible per room (including children). All extra beds are subject to availability).

When booking more than 7 rooms, different policies and additional supplements may apply, if guests do not reply to special conditions the reservation might be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

8.3
Based on 1820 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.4
Room Quality: 7.4
Amenities: 6.8
Value for Money: 8
Food and Beverage: 8.7
Overall Experience: 8.7
D
DULCE • couple • fr
9
Très beau souvenir
Pros:

L’établissement est très bien situé. À 5 min à pied du centre-ville. Personnel très accueillant.

2026-10-31 • via Nuitee
K
Kerstin • couple • de
8
Für einen Kurztrip sehr gutes Hotel,
Pros:

Die zentrumnahe Lage

Cons:

zum Teil sehr staubig an manchen Stellen im Zimmer

2026-10-31 • via Nuitee
H
hilla • family_with_children • il
9
2026-10-31 • via Nuitee
C
Calogero • family_with_children • it
9
Pros:

Posizione strategica

2026-10-31 • via Nuitee
P
Paulo Eduardo • couple • br
8
2026-10-30 • via Nuitee
M
Martina • couple • it
10
Lo staff mi ha fatto una sorpresa dopo aver scoperto che era il mio compleanno, delle persone davvero gentili, disponibi
Pros:

Pulita, ordinata, ben gestita, ben servita dai mezzi pubblici e in una ottima posizione centrale

Cons:

Niente

2026-10-29 • via Nuitee
Y
Yelda • family_with_children • tr
9
Çok misafirperver ve yardımcı bir karşılama ile başladığımız tatilimizde her şey çok keyifliydi sonraki seyehatlerdr gör
Pros:

Konum, hizmet ve mekanın konforu

Cons:

Beğenmediğim bir şey yoktu

2026-10-29 • via Nuitee
J
JOSE ROBERTO • extended_group • br
7
Pros:

Os funcionários são simpáticos e prestativos

Cons:

Pouco espaço dos quartos, frigobar desabastecido, falta de restaurante no local.

2026-10-29 • via Nuitee
R
Rupp • family_with_children • at
8
Gutes Stadthotel
Pros:

Sehr freundlicher Empfang

Cons:

Alles gepasst

2026-10-29 • via Nuitee
S
Stéphane • couple • fr
10
Personnel très accueillant et professionnel.
Pros:

Douche récente et literie confortable. Chambre calme, il n'a fait ni trop chaud ni trop froid. Nous avons pu laisser nos 2 valises à l'hôtel avant et après le séjour ce qui nous a évité de nous déplacer avec.

Cons:

Impossible de se connecter au Wi-Fi de l'hôtel, nous avons opté pour une autre solution. Sur la TV impossible de lancer l'application Netflix comme c'est possible dans d'autres hôtels (il suffit alors de mettre ses identifiants).

2026-10-29 • via Nuitee
A
Adelina-Sabina • family_with_children • ro
9
The hotel is near the attractions but it really needs a renovation. Friendly staff, clean, good breakfast.
Pros:

It is close to the city centre

Cons:

It really needs a renovation

2026-10-28 • via Nuitee
U
Ulf • couple • de
8
2026-10-28 • via Nuitee
L
Laszlo • couple • hu
7
2026-10-28 • via Nuitee
I
Ivan • family_with_children • it
10
2026-10-28 • via Nuitee
C
CRISTIANE • couple • br
8
Boa estadia, sem super conforto, mas café com opões, cama confortável e localização ótima.
Pros:

A localização é ótima, perto do centro e fácil acesso aos principais pontos turísticos.

Cons:

Perfil mais 03 estrelas e senti falta de uma academia.

2026-10-27 • via Nuitee
A
Alessia • couple • it
10
2026-10-27 • via Nuitee
M
Maxine • couple • gb
4
Check with hotel before booking about what’s included.
Pros:

Comfy bed

Cons:

No instructions on arriving so when we got to the room no lights were on and no details on what to do or where to find the switch. Not behind the door but near the bathroom. Everywhere was dark and miserable. We were on the main road side and the window was left open that we didn’t know and the noise kept us awake all night. The room details said mini bar. No minibar and all you could get at reception bar was wine and the odd bottle of beer. No English tv channels except for news.

2026-10-27 • via Nuitee
J
Jelena • couple • rs
10
2026-10-26 • via Nuitee
C
Colleoni • couple • it
10
Pros:

Ho prenotato una stanza doppia e, sapendo che si potesse entrare a partire dalle 15.00, ho chiesto se fosse possibile lasciare gli zaini così da girare la città in modo più comodo.
Il signore della reception, molto gentile, mi ha detto che la mia stanza era già pronta e me l’hanno data subito (erano le 11.00 circa).
La struttura è molto vicina al centro, raggiungibile facilmente a piedi.
La stanza era molto pulita.

2026-10-26 • via Nuitee
T
Throomooldy • couple • sc
9
2026-10-26 • via Nuitee