Hotel Mercure Wien City

Hotels
•
Mercure
8.2 (1822 reviews)
Hollandstraße 3 , Vienna , at
+43 1 534600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Great Location
Cons:
Limited Space
Breakfast Variety
Heating Issues

Categories

Cleanliness
8.2
Cleanliness was mentioned positively, with specific notes on the hotel being extremely clean and spotless.
Service
8.4
Staff were friendly and helpful, particularly noted in multiple reviews.
Location
8.5
Location received high praise for its proximity to the city center.
Room Quality
8
Rooms were generally described positively but there were mentions of issues like inadequate space for belongings.
Amenities
8.2
Amenities received mixed signals, though some reviewers found them satisfactory.
Value for Money
8.1
Value was discussed with respect to pros versus pricing, particularly the breakfast pricing.
Food and Beverage
8
Breakfast options were noted as somewhat limited in variety but were still tasty.
Overall Experience
8.2
Overall positive feedback, with a few critiques but generally a favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:31

Property Description

Central Location and Modern Ambience
The Mercure Wien City offers a prime location near the historical city center and the underground station, providing convenience for exploring the city. The hotel's modern ambiance sets the perfect tone for a comfortable stay.

Comfortable and Air-Conditioned Rooms
Guests can unwind in the hotel's modern and air-conditioned rooms, ensuring a pleasant and relaxing stay after a day of sightseeing or business meetings.

Convenient Amenities and Nearby Attractions
Enjoy the convenience of a parking garage (additional cost) and a 24-hour bar offering a selection of coffee and fine wines. With popular attractions like St. Stephen's Cathedral and the State Opera within walking distance, as well as easy access to public transportation for further exploration, Mercure Wien City is the ideal choice for your stay in Vienna.

Book your stay at Mercure Wien City now for a memorable experience in Vienna!

Important information:

Please note that there is only 1 extra bed possible per room (including children). All extra beds are subject to availability).

When booking more than 7 rooms, different policies and additional supplements may apply, if guests do not reply to special conditions the reservation might be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

8.2
Based on 1822 reviews
Cleanliness: 8.2
Service: 8.4
Location: 8.5
Room Quality: 8
Amenities: 8.2
Value for Money: 8.1
Food and Beverage: 8
Overall Experience: 8.2
T
Thorleif • couple • no
8
2026-09-12 • via Nuitee
E
Eva • couple • nl
7
The stay was OK
Pros:

Clean

Cons:

There is no place to hang or put away clothing for 6 day stay. No place for luggage as well. Very unsatisfactory!

2026-09-11 • via Nuitee
J
Jean-Philippe • couple • ch
8
Pros:

Situation pas trop lointaine du centre-ville à pied, parking en sous-sol. Accueil sympa à notre arrivée (en anglais)

Cons:

Buffet du petit-déjeuner trop cher! Sommes allés manger à la boulangerie du coin de la rue…

2026-09-11 • via Nuitee
M
MATOUSEK • family_with_children • de
5
2026-09-11 • via Nuitee
G
Ganeva • family_with_children • bg
8
Nice
Pros:

The location was perfect.

Cons:

-

2026-09-10 • via Nuitee
R
rivi • extended_group • il
9
מיקום מעולה מלון נעים
Pros:

מיקום ונוחות

2026-09-09 • via Nuitee
M
Marco • couple • it
7
2 nights holiday
Pros:

Centre located

Cons:

Man at the reception not friendly. They ask you to pay for a small dog without any addition service and you know the price at check out only, not when booking!

2026-09-09 • via Nuitee
B
Betül • family_with_children • tr
8
Keyifli ve rahat bir konaklamaydı, tekrar tercih edebilirim.
Pros:

Konum çok merkeziydi, ulaşım çok kolaydı, birçok yere yürüyerek gidebildik.

Cons:

Tek kişilik yatak kanepe olduğu için sertti.

2026-09-09 • via Nuitee
Z
Zafer • solo_traveller • tr
9
Gönül rahatlığıyla kalınabilinir.
Pros:

Otele vardığımızda hemen ilgilendiler kızıma ve oğluma birer oyuncak vermeleri ne kadar çocuk dostu bir otel olduklarını gösterdi kızım elinden küçük filini hiç bırakmadı artık en iyi arkadaşı çok teşekkürler. Otel temizdi personel çok yardımsever kahvaltı gayet yeterli en turistik yerlere on beş yirmi dakika yürüyerek gidebildik hatta küçük çocuk olduğundan gün içinde otele gelip tekrardan dolaşmaya çıkabildik havaaalanından tek otobüsle otele beş dakika mesafedeki durağa gelebiliyorsunuz. Ayrıca metro tramvay hepsi beş dakika mesafede

Cons:

Odada sandalye yerine bir küçük koltuk ve atak uzatmaya puf olabilir malum çok yürüyünce insan ayaklarını uzatmak istiyor. Kapalı bir dolap olmaması da biraz garipti.

2026-09-07 • via Nuitee
N
Nemanja • couple • rs
8
2026-09-07 • via Nuitee
K
Kevin • solo_traveller • mt
8
2026-09-06 • via Nuitee
M
Maria • solo_traveller • gr
9
Pros:

Ωραια τοποθεσια, πολυ κοντα στο κεντρο της πολης και στα μεσα μαζικης μεταφορας.

Cons:

Το πρωινο θα μπορουσε να ειναι καλυτερο, ειδικα ο καφες.

2026-09-05 • via Nuitee
H
Hermann • couple • de
7
Trotz unserer Zimmer Kritik waren wir denoch sehr zufrieden
Pros:

Das Frühstück war OK, die Zimmer sind schon etwas in die Jahre gekommen, die Lage des Hotels war sehr gut. Das Zimmer war, leider von der Einrichtung her sehr dunkel und abgewohnt.

Cons:

Man sollte mal über eine grundsätzliche Renovierung der Zimmer nachdenken und sie dann freundlicher und heller gestalten.

2026-09-05 • via Nuitee
W
Walter • couple • de
9
2026-09-04 • via Nuitee
A
Anni • couple • de
4
Die Lage vom Hotel top. Das Hotel verdient keine vier Sterne.
Pros:

Die citynahe Lage. Frühstück war o.k.

Cons:

Das Zimmer, kein Schrank voranden.
Der zum Teil schmutzige Teppich.

2026-09-04 • via Nuitee
E
Eyüp • couple • tr
10
Pros:

Çalışanlar iyi.Konum iyi.Otel hizmetleri iyi.

2026-09-03 • via Nuitee
J
Jose Cayetano • family_with_children • es
9
Buen hotel para visitar Viena
Pros:

Camas muy cómodas y desayuno excelente.

Cons:

Todo bien en general, aunque después de largos días de caminata y con altas temperaturas, echamos de menos que el hotel ofreciese la posibilidad de cenar en el establecimiento.

2026-09-03 • via Nuitee
M
Mukaddes • solo_traveller • tr
9
2026-09-03 • via Nuitee
E
Evelyn • family_with_children • it
10
Personale gentile e disponibile. Struttura accogliente, pulita e in ottima posizione.
Pros:

Ambiente accogliente e pulito.

Cons:

Nulla.

2026-09-03 • via Nuitee
P
Paul • family_with_children • gb
8
Good stay - many plusses - just a couple of niggles. Sta
Pros:

The room was more than adequate albeit there were a couple of maintenance issues.
We did not take breakfast
The location was just what we wanted - 10 mins walk to the centre of town but in a quiet location.
The garage parking was a bit expensive but a must.

Cons:

The pillows were unsupportive

2026-09-03 • via Nuitee