Best Western York House Hotel

Hotels
Best Western
8.6 (2109 reviews)
14-22 Royal Parade , Eastbourne , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Pleasant amenities
Cons:
Cleanliness issues
Inconsistent breakfast quality

Categories

Cleanliness
6.6
Multiple guests reported cleanliness issues, particularly with the room and shower conditions.
Service
9.6
Numerous reviews highlighted the friendly and helpful nature of the staff.
Location
9.1
The hotel is on the seafront and is considered a prime location for amenities.
Room Quality
8.1
Room quality varied, with some reports of comfort and others mentioning issues such as small size and temperature control.
Amenities
9.6
Guests enjoyed the swimming pool and other facilities, though some minor improvements were suggested.
Value for Money
9.1
Comments indicated good value for the price, especially for the location.
Food and Beverage
7.6
Some guests noted issues with breakfast items being unavailable at times.
Overall Experience
9.1
The overall sentiment was positive despite some issues, leading to a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:22

Property Description

Indulge in Luxury by the Sea

Stunning Seafront Position: York House offers an indoor swimming pool and free Wi-Fi, situated less than 400 meters from the pier and a mere 20 meters from the beach.

Family-Run Victorian Charm: Operating since 1896, the Best Western York House Hotel provides a historic and welcoming atmosphere. Explore Eastbourne’s attractions within a 10-minute walk.

Relaxation and Dining: Unwind on the sea-view terrace with a cocktail, or savor drinks at the Verandah Bar. Delight in delectable cuisine and wine in the dining room, ensuring a memorable dining experience.

Ready to experience seaside luxury? Book your stay at York House today!

Important information:

Please note that this hotel has no car park and cannot guarantee nearby parking. On-street parking in front of the hotel is limited and carries an extra cost, with a GBP 2.50 permit available to purchase at reception. Side street parking is unrestricted.

We regret that due to the configuration of the hotel, the pool is not wheelchair accessible. Please note that lockers are not provided for swimmers.

CARD PRE-AUTHORISATION

A credit/debit card pre-authorisation will be required at check-in to cover the full amount for your stay (if not prepaid) plus an additional amount for incidentals and potential charges. The pre-authorisation is completed when you check-out and any unused funds will be released back to your card. If you experience delays in funds being released back to your card or bank, please contact your card issuer directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.6
Based on 2109 reviews
Cleanliness: 6.6
Service: 9.6
Location: 9.1
Room Quality: 8.1
Amenities: 9.6
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 9.1
J
Janette couple gb
8
2026-07-04 via Nuitee
F
Fiona couple gb
7
It was convenient and good value. We didn’t eat at the hotel so can’t comment either way about food.
Pros:

It was in a convenient place for the town, the beach and the pier. We enjoyed the pool and the staff were kind and kept our luggage safe during the day we checked out. They also supplied us with herbal tea which wasn’t provided in our room.

2026-07-04 via Nuitee
S
susanne solo_traveller gb
8
2026-07-03 via Nuitee
C
Catherine couple gb
9
A great location on the sea front. Friendly & helpful staff.
Pros:

The room was as expected, a large room, double bed, sea view, with room for our dog plus an en suite.
Staff were friendly & helpful.
We didn't eat there so cannot comment on the food but the bar was good.
There was access to a pool but we didn't end up using it as the weather was so good.

2026-07-03 via Nuitee
R
Ramin couple gb
10
2026-07-03 via Nuitee
E
Eraklis solo_traveller gb
10
2026-07-02 via Nuitee
M
Matthew couple gb
9
Great stay.
Pros:

The direct sea view

Cons:

Breakfast ends too early.

2026-07-01 via Nuitee
P
Peggy couple gb
9
2026-07-01 via Nuitee
K
Koziol solo_traveller gb
10
2026-06-30 via Nuitee
E
Elizabeth solo_traveller gb
10
Beautiful, we're looking forward to our next stay!
Pros:

We were in room 384 which was very large, beautifully decorated and probably recently refurbished. We had a super king bed, a settee and coffee table and a lovely bathroom with walk in shower. It's probably the nicest room we've had here so far, with a wonderful sea view.

Once again we took advantage of a morning swim in the lovely little pool. We don't tend to eat here because we have family nearby, but the menu looks lovely so next time we'll give it a try.

Cons:

The person who tore the brand new net curtain! What a shame when they've made an effort to make the toom look so lovely!

2026-06-29 via Nuitee
P
Priscilla couple gb
8
Nice hotel for visting eastbourne
Pros:

Good location
Good facilities
Helpful staff
Lovely breakfast

Cons:

Nothing

2026-06-29 via Nuitee
D
daniele couple it
5
Da evitare assolutamente
Pros:

L’hotel ha un’ottima posizione sul mare.

Cons:

Struttura obsoleta, che fosse in Italia faticherebbe ad avere due stelle, piuttosto sporca, senza aria condizionata nella maggior parte delle stanze e con solo un piccolo ventilatore da tavolo, colazione mediocre con solo qualche croissant, pane da tostare, marmellatine confezionate, uova e pancetta, ma senza torte o frutta fresca.

2026-06-28 via Nuitee
J
Jason couple gb
1
Stay next door cheaper and cleaner
Pros:

Had a stain on the carpet put us top of the hotel with a cooking chimney out side the back window also the smell was awful the place was scorching hot yea very disgusting and I’ve stayed in a few best westerns this was by fair the worst , we asked to be moved just said no

Cons:

Dirty

2026-06-28 via Nuitee
A
Anu extended_group fi
9
Sporttiloma Eastbournessa.
Pros:

Tilava huone. Hyvä sijainti rannalla, noin 12 min kävrlymatka rautatieasemalle. Ikkunoista näkymä merelle. Ilmastointilaite oli käytettävissä.

2026-06-28 via Nuitee
J
Jeanette couple gb
9
The large and I enjoyed my stay
Pros:

It was clean and the staff were friendly and helpful .

2026-06-28 via Nuitee
V
Victoria solo_traveller gb
8
Good location, spacious room
Pros:

A good 1-night stay. Location is good, we walked from the train station. Family room for 3 adults was very spacious. It was convenient to have a kettle in the room, with tea, coffee, hot chocolate and biscuits. Late check in (after 10 pm) wasn't a problem. There are lifts in the building.
If you buy breakfast in advance, it's 15£ as opposed to 17£ if you get it on the day.

Cons:

It is nice that the room was facing the sea, but also it meant some traffic noise from the road (especially if you keep your windows open in summer). But it wasn't too bad, we were still able to sleep.
Breakfast was good, but it was a bit strange that we were not made aware of all available options. There's a buffet for cooked food (English breakfast) and some cold items. There are also extra options which you can order (fruit salad, porridge, different types of coffee), but there was no menu and the staff didn't mention this to us. Also, the quality of fruits in the salad could be improved.
For hot weather: there's a fan in the room but no aircon.

2026-06-28 via Nuitee
G
Geoffrey Wilson couple gb
8
2026-06-27 via Nuitee
A
Anne extended_group gb
6
Pros:

Breakfast was reasonable except - NO FRUIT!!!! staff very friendly and helpful.

Cons:

The room was a bit pokey and also extremely hot. I realise we stayed in a heatwave though!

2026-06-27 via Nuitee
S
Sherif couple gb
9
Very good location and good prices
Pros:

The location is very good, rooms are clean and staff very helpful

Cons:

It’s hard to find parking in busy days but the Hotel can help if there are availability

2026-06-27 via Nuitee
R
rosato-clifton solo_traveller gb
6
2026-06-27 via Nuitee