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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Sun terrace
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Designated smoking area
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Street parking
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Beachfront
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Special diet menus - on request
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Snack bar
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Heated pool
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Indoor pool
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Outdoor furniture
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Wine/champagne
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Shallow end
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Pet bowls
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Pet basket
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Indulge in Luxury by the Sea
Stunning Seafront Position: York House offers an indoor swimming pool and free Wi-Fi, situated less than 400 meters from the pier and a mere 20 meters from the beach.
Family-Run Victorian Charm: Operating since 1896, the Best Western York House Hotel provides a historic and welcoming atmosphere. Explore Eastbourne’s attractions within a 10-minute walk.
Relaxation and Dining: Unwind on the sea-view terrace with a cocktail, or savor drinks at the Verandah Bar. Delight in delectable cuisine and wine in the dining room, ensuring a memorable dining experience.
Ready to experience seaside luxury? Book your stay at York House today!
Please note that this hotel has no car park and cannot guarantee nearby parking. On-street parking in front of the hotel is limited and carries an extra cost, with a GBP 2.50 permit available to purchase at reception. Side street parking is unrestricted.
We regret that due to the configuration of the hotel, the pool is not wheelchair accessible. Please note that lockers are not provided for swimmers.
CARD PRE-AUTHORISATION
A credit/debit card pre-authorisation will be required at check-in to cover the full amount for your stay (if not prepaid) plus an additional amount for incidentals and potential charges. The pre-authorisation is completed when you check-out and any unused funds will be released back to your card. If you experience delays in funds being released back to your card or bank, please contact your card issuer directly.
A deposit may be required at the property.
Location
Guest Reviews
Room 194 is an exceptionally well presented room with plenty of space to be very comfortable, the bed is very comfortable, the bathroom set up (with shower, bath and sink) is exquisite, and the offset facility for hotdrinks was very welcome, additional the changing room area ensured that clothes and storage of suitcases unencumbered the living space.
The coffee table was set in the window alcove, giving a perfect view of the sea, however the 2 swivel chairs were the one downpoint to the stay, they are rickety, and at times felt as if they might break, the low backs give little support and the seats are slippery, requiring safely planted feet to maintain stability. They are also quite low and the stand beneath the seat appeared uncleaned, tub chairs like other rooms would have been more comfortable.
The pool. Quiet.
The traffic.
The location of the Hotel was quite good, but we felt the breakfast was very average. The Teapots needed a good clean & we were seated at 9am , but when I wanted Croissants etc, they had already run out, very dissapointing.
The bed was uncomfortable ,& squeaky.
The receptionist was not very welcoming on arrival , & on departure we wernt asked how our stay had been , & it all felt a bit cold.
The beds were so old and the mattress was awful collapsed
Bathroom dirty needs a good re furb or a dam good scrub chairs in the breakfast area are worn out the breakfast was cold. Lady’s on reception not exactly helpful and friendly
Location
Rooms were dated. Not too clean. Parking was not easy.
L'emplacement est parfait si on prend le supplément pour avoir une chambre face à la mer.
L'hotel est vieillot. Cela à son charme mais la vieille moquette partout, ça n'est pas super hygiénique. L'ascenseur etait en panne. Le WiFi etait quasi inexistant. Le petit-déjeuner était correct.
The location
Shower was mouldy, shower head was limescale and didn’t fully work. Mattress was rock hard
Location, Water Pressure
Unfortunately, we were disappointed with our stay. The room was very small and felt quite cramped. The bed was also small and the mattress was very firm, making it uncomfortable.
The room was dusty, which aggravated my wife’s asthma. We found a fan in the wardrobe and, when we switched it on, it blew out a large amount of dust, suggesting it hadn’t been cleaned for years.
After discovering this, we spoke to reception. The only response offered was that someone would clean the room. There was little sense of concern or ownership of the issue, and no offer to move us to another room or discuss alternative solutions. We felt we had to suggest the actions we expected ourselves rather than the staff proactively trying to resolve the situation, which left us feeling that our concerns weren’t taken particularly seriously.
The bathroom was very dated, with exposed pipework that looked untidy and unclean. There was also no lock on the bathroom door.
We were woken from around 8:30am by a neighbouring property where someone was vacuuming artificial grass.
There were a number of other inconveniences too: the kettle was too large to fit under the sink tap to fill, there was no fridge, the WiFi didn’t work during our stay, the TV was very outdated and the room lighting was poor.
There was also no parking available at the hotel, which made arriving and unloading inconvenient and added unnecessary stress to our stay.
Accessibility also appeared to be poor. We didn’t see any ramps for disabled guests and felt sorry for those with mobility difficulties who appeared to be struggling to get around the hotel because of the steps.
Overall, the hotel felt tired, poorly maintained and in need of updating. More disappointing than the room itself was the lack of proactive customer service when we raised genuine concerns. Based on our experience, we would not recommend staying here.
The location was good and we had a sea view.
The room was very tired and dated. The carpet was stained. The bathroom wasn’t particularly clean. Dirty marks on the bath panel that came off when I wiped them just with water would suggest it hadn’t been cleaned thoroughly. My husband’s bath towel had a large dark grey stain on it. The net curtain was torn in two places. The ironing board was in poor repair. We had to go to reception for more toilet roll, insufficient for a one night stay in the room.
Perfectly serviceable and decent customer service. Slight feel of faded glory but everything is clean and usable. Had a sea view room which was very nice but also quite expensive. Nicely decorated and a sofa facing out towards the sea.
It says it has a business centre - it doesn’t. Staff let me use the bar area in the day and bought cups of tea which was very nice of them. Pool was fine - clean and well kept. I booked through Expedia and breakfast wasn’t included which was annoying - book direct for breakfast included. Staff kind and patient. Parking £2.50 per day on prom, first come first serve. Parking in back street behind hotel is free. Lingering smell of smoke in reception. Would return here if I came back to the area.
Entrance and facade of the building look tired but once you are inside there is a lovely feel.
The hotel and bedrooms were clean, the rooms were not huge but ample for a couple with tea, coffee etc. the bathroom shower was tired but was clean.
The staff were very good, polite, friendly and helpful.
The breakfast was good value at £15pp with a wide choice and attentive staff with a lovely view overlooking the sea.
Location was lovely great views from the verander, 7 minute walk to the shops and town. 3 minutes to the pier or a 50 minute walk to the marina where there are some lovely restaurants and bars. Uber was £9-£15.
Closeness to the beach and lovely outside area.
Loved the swimming pool.
Rooms were dated
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