Hotel Indigo Saint Louis Central West End by IHG

Hotels
•
Hotel Indigo
8.2 (646 reviews)
4630 Lindell Boulevard , Saint Louis , us
+1 314-361-4900

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Helpful staff
Cons:
False advertising
Parking issues
Cleanliness concerns

Categories

Cleanliness
7.69
Mixed sentiments regarding cleanliness with some mentions of issues.
Service
8.16
Most staff were reported as helpful; however, there were concerns about false advertising.
Location
9.2
Several positive mentions about the hotel’s excellent location near attractions and amenities.
Room Quality
8.15
Rooms are described as stylish and comfortable, with concerns about specific features.
Amenities
7.68
Amenities are acceptable but with mentions of missing features like microwaves.
Value for Money
8.14
General sentiment of good value for the location, despite some complaints about parking fees.
Food and Beverage
8.19
Positive mentions of the adjacent food hall and the new café.
Overall Experience
8.36
The experience was generally positive despite some specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:41

Property Description

Convenient Location near Forest Park
Located just a 5-minute walk from Forest Park, Holiday Inn Express St. Louis Central West End offers comfortable accommodation with easy access to the city's green oasis.

Modern Amenities for a Comfortable Stay
Each room is equipped with air conditioning, a flat-screen TV, and a private bathroom with complimentary toiletries. Guests can also enjoy the convenience of a fridge and coffee maker in every room.

Complimentary Breakfast and On-Site Facilities
Start your day with a delicious buffet breakfast and take advantage of the fitness and business facilities available on-site during your stay.

Book your stay at Holiday Inn Express St. Louis Central West End for a convenient and comfortable experience in Saint Louis.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Guest Reviews

8.2
Based on 646 reviews
Cleanliness: 7.69
Service: 8.16
Location: 9.2
Room Quality: 8.15
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
T
Thomas • couple • us
9
2026-08-28 • via Nuitee
S
Stephen • couple • us
10
2026-08-28 • via Nuitee
A
Ardith and John • couple • us
8
I recommend the INDIGO in the Central West End!
2026-08-22 • via Nuitee
T
Tien Ching • solo_traveller • us
9
2026-08-16 • via Nuitee
M
Marina • solo_traveller • us
1
No parking as promised, property ignoring my and Booking.com requests for refund
Pros:

Nothing

Cons:

When I arrived at the property, I was told they didn't have enough room in the parking garage, and I'd have to park across the street and pay for parking myself at the Bank of America garage. This was completely unacceptable — I was traveling alone with my elderly dog and had quite a lot of luggage, including several large items. Making multiple trips back and forth across a busy street just wasn't feasible for me.

I immediately asked to cancel, since this wasn't disclosed anywhere on the property listing. It mentioned valet parking, but this was not valet: we were expected to park and pay for it ourselves, then walk back to the hotel.

The receptionist told me the booking was cancelled immediately and that I would receive a refund through Booking.com, which is where I made the reservation. Since then, Booking.com has tried repeatedly to reach the property, but the property has been completely unresponsive and is ignoring them. I still have not received my refund, despite being told directly by the receptionist that I would.

On top of this, the area in front of the hotel was extremely busy and crowded. Overall, an awful experience: being told one thing at check-in, only to now have the property ignore the booking platform and refuse to issue the refund I was promised. Completely unacceptable.

2026-08-13 • via Nuitee
J
Julisa • couple • us
7
2026-08-08 • via Nuitee
E
Elroy • solo_traveller • us
7
Clean room and good location for me.
Pros:

Updated room and bathroom. Quiet. Clean.

Cons:

Elevator is aged. Pillows are too soft.

2026-08-06 • via Nuitee
L
Lee • solo_traveller • us
8
Reasonably priced hotel, well situated and great atmosphere.
Pros:

Clean, friendly staff, great location, trendy rooms.

Cons:

Too much light in room at night. Bathroom sink partially blocked. Coffee machine in room did not work.

2026-08-05 • via Nuitee
T
Tina • solo_traveller • us
10
The whole stay was wonderful. I want to send huge kudos to Faith at the front desk. She always made you feel welcome.
Pros:

I love it all. From Faith at the front desk to the restaurants (Crepe place 10 out of 10) the rooms (so art deco ❤️) the entertainment in the bar area. The bar staff was busy, but still took the time to smile and look you in the eyes.

Cons:

The only thing I would ping a tiny bit is that our room sat ground level with the parking lot. It wasn’t a deal breaker, but couldn’t open the curtains..

2026-07-24 • via Nuitee
B
Brian • couple • us
9
2026-07-16 • via Nuitee
H
Holgate • family_with_children • us
10
2026-07-16 • via Nuitee
R
Rodrigo • extended_group • ar
8
2026-07-13 • via Nuitee
C
Cheryl • couple • us
8
2026-07-11 • via Nuitee
S
selma • solo_traveller • us
10
2026-07-04 • via Nuitee
L
LUISA • couple • us
9
It exceeded my expectations, the bed was buttery soft and slept amazing. Shower is also super nice. I had no problems wi
Pros:

Beds were very comfortable and overall I think it’s a pretty hotel. I believe there was a cat hammock and I think that’s pretty cool.

Cons:

We had issues with the WiFi

2026-07-01 • via Nuitee
D
Demarko • solo_traveller • us
10
2026-06-28 • via Nuitee
E
Eric • couple • gb
8
Good
Pros:

The room

Cons:

Reception staff information given was unreliable

2026-06-28 • via Nuitee
L
Lashylla • couple • us
10
2026-06-27 • via Nuitee
D
Debarati • solo_traveller • us
10
Overall good experience
Pros:

No breakfast.

Cons:

Hotel is great. But area around it did not feel safe for walking after dusk.

2026-06-24 • via Nuitee
H
Henrichs • extended_group • us
8
Great value. Great location. Friendly staff.
Pros:

It was a great location (walking distance to Forest Park and great food, around the corner from a Whole Foods), the staff were very helpful, the cleaning staff was friendly and did their jobs thoroughly. The only thing that would keep me from a return visit would be the fact there is no pool. This trip was an "adult" trip so it didn't matter, but when I travel with my kids, that aspect is a deal breaker. Gym was clean and equipment was good. I LOVED having the coffee bar, bar bar, and food hall vibes...such a great idea for a hotel. The parties were an added bonus and a great way to meet new people also staying at the location.

Cons:

No pool. The live TV function on the elliptical was not set up, but there was a larger TV for the room (nobody else was in there with me both mornings).

2026-06-17 • via Nuitee