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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Garage
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation in South Kensington
Prime Location: Located in the heart of South Kensington, The Kensington Hotel is just a short walk from iconic landmarks like Harrods and The Royal Albert Hall. The convenience of being near The Natural History Museum and The V&A adds to its appeal.
State-of-the-Art Fitness Room: Guests can enjoy exclusive access to a modern fitness facility, perfect for staying active during their stay.
Town House Bar & Restaurant: Indulge in a sophisticated dining experience at the Town House Bar & Restaurant, boasting a stylish lounge area and a blend of traditional and contemporary features. Whether it's afternoon tea, lunch, or dinner, this venue offers a memorable culinary journey.
Experience luxury and convenience at The Kensington Hotel. Book your stay now to enjoy exquisite amenities and top-notch service.
Please note that Classic Rooms cannot accommodate extra beds or cots.
WiFi signal can be found in all bedrooms and some of the public areas.
When booking for 9 rooms or more, different policies and additional supplements will apply.
When traveling with pets, please note that an extra charge of GBP 35 per pet, per stay applies. Dogs are not accepted in Classic rooms.
Property Policies
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Parking
Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £35 per person per night when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for £70 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Just perfect in every way.
I will stay here whenever I visit London.
Thank you.
Beautiful hotel. The service is impeccable. Staff is wonderful. Room was very nice but a tad small. Breakfast was extremely well done. Sitting on the front porch enjoying my leftover fruit and charcuterie board from breakfast with a pot of tea was just perfect. Special kudos to Harvey, George and Mario. Thank you for treating me so special. Felt like a princess!
My sisters and I had a wonderful stay at The Kensington this May while celebrating our niece’s birthday. We would like to thank the Kensington staff, especially Thomas and Daisy, who went above and beyond with princess-themed balloons and a surprise birthday gift bag that made her day so special! Our connecting rooms were clean, comfortable, and perfect for traveling with a toddler, and the breakfast was delicious with very attentive service. We truly appreciated the kindness and care from everyone and would gladly stay again in the future!
Bed was comfortable and the shower was great.
Room was very small, only one chair in the room beside a round table and there is enough space for another chair. One person can sit on the chair and the other person on the bed, not optimal. Only one chocolate given on one bed side table; not sure why you would not give two chocolates......
Great experience! Everyone was super friendly and helpful, especially George from concierge!
Amazing experience all around. George and Idil were amazing. Can't wait to visit again!
Cold air in room at various occasions
Good location in Chelsea. Loads of restaurants, pubs and shops just around the corner. The bellmen were very helpful and friendly.
Our room was a deluxe king. It was small and in need of a refresh. The hall carpet was dirty. Needed to leave a day early and was told I had to go through Booking.com. Booking customer service was great and promptly contacted the registration desk where she was told they could not change the booking and would have to contact the reservation manager. She sent them an email request to adjust my booking and told me to check to see if they received the email. The registration desk person was rather abrupt until the desk manager intervened and found the email. He assured me it would be addressed, gave me his card and said to call him if there was a problem. When I went to check out the next morning, the desk person told me the reservation had not been adjusted. I showed him the manager's card and told me he would follow up. He tried to keep the card, but I insisted he give it back. Later that morning, I received the invoice and the adjustment had been made. This is not how a five star hotel should operate.
Loved everything about the property. The room was fabulous. The food was very good quality. The best thing about the hotel is the staff - they are all incredible.
Nothing.
The staff were all very friendly, professional and very accommodating. Nothing was too much trouble. The dining and sitting areas in the main hotel are beautifully designed and decorated. This hotel is very family friendly and our daughter was given some treats and two teddy bears. The complimentary items in the rooms are excellent. You could just turn up without a toothbrush, razor or any toiletries as they are all provided together with bathrobes and slippers. The hotel is in a great location in South Kensington, very close to the High Street, Chelsea, Sloane Square, Kensington and Hyde Park, and the Museums.
Whilst I appreciate the service and the location and the ‘bells and whistles’ the only criticism would be the room. Ours was rather standard with no view for the cost of circa £450 per night. It was billed as a deluxe family room but it was a king size bed and a camp bed style for our daughter.
If it was cheaper I’d have no complaints at all but maybe that’s just the price of London hotels these days.
We had a lovely stay in any event.
Location is very central
Room was an absolute catastrophe. Very, very tiny … two people can even put their suitcases on the floor in order to unpack. Worst though was the fact, that neither the water in the bathtub nor the washing basin drained.
Inneneinrichtung war außergewöhnlich geschmackvoll, Personal sehr zuvorkommend, sehr gute Anbindung zu U-Bahn , öffentliche Verkehrsmittel, Frühstück perfekt, Aufenthaltsräume sehr großzügig, Bar gut besucht mit hervorragender Musik
Keinerlei Beanstandung
Loved the hotel location. Staff is outstanding! With an underground station nearby we were able to get to all the locations we wanted to see. Breakfast each morning was perfect. Nice quiet neighborhood with shopping and food options within walking distance. We will be back.
We have stayed at this hotel several times and always love it! The staff are very helpful and kind, especially appreciated the help of the doorman, George. The hotel is clean and the beds were comfortable. There are lots of spots to sit and relax with friends in the lobby.
A little late posting this, I just realized that my review from October never submitted. But my experience was too good to pass up a review. After traveling all night from Florida with our then 15-month old, we were obviously exhausted. We were welcomed to the most beautiful and accommodating hotel. We were able to check in early and get the much needed rest we longed for. It was mine and my husband’s anniversary, and they had chocolates waiting for us and a teddy bear for my son. All of the staff was extremely helpful, but I have to give a specific shout out to Harvey. He worked so hard and bent over backwards for my family. When my husband picked up our rental car he was having trouble putting in the car seat in Harvey personally, came out and assisted him. Then, as we were leaving, our phones were messing up, and Harvey gave us a sim card so we could have service. The service was very personal and genuine. Anytime we are back in London this will be our stop, no question. I hope Harvey is treated well there because we never want him to leave!
The location is good and the people working in the hotel are very nice.
The room I was given was barely 10 square metter, as I went to the shower after a 25hours journey in the plane, I barely could fit in and the bwthroom got flooded
I got changed for a "Better" room but still it was not at all the room I booked
After three days and many complains I got upgraded to a bigger room that was nice and very comfortable
The walk to the bedroom is not the same standards as the reception.
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