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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Heated pool
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Sun loungers or beach chairs
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Wine/champagne
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Fitness classes
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Personal trainer
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience ultimate relaxation with our indoor heated pool, hot tub, and spa facilities including a steam room and sauna.
Elegant Accommodations
Unwind in style in our rooms equipped with modern comforts such as flat-screen TVs, plush bathrobes, and slippers for a cozy stay.
Convenient Location
Explore the best of Chester with Chester Zoo a short drive away and Chester Cathedral within walking distance. Plus, easy access to the airport for a stress-free journey.
Book now for a delightful stay at Crowne Plaza Chester, an IHG Hotel, where luxury meets convenience.
Pre-payable rates cannot be cancelled, transferred or refunded in any event, including on race nights.
Please note that all Special Requests, including bed preference are subject to availability.
Children aged up to 13 years sharing parents room are accommodated for free.
There are no restrictions on times, for children to use the pool.
When booking 6 rooms or more, different policies and additional supplements will apply.
Please note, a valid credit card will be required to be shown upon check-in even on pre-paid rates.
Please note that there is limited, on-site parking and guests need to enter their full vehicle registration into the terminal at reception and pay £20.00 per 24hrs.
Failure to comply with the Parking Eye terms and conditions will result in a fee of GBP 100.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Firstly the negatives -
(1) On arrival I mentioned that we had booked a ‘quiet’ room. However, we found that the receptionists had not listened to us and when we reached the room this was based at the front of the hotel on the main road with busy traffic. However, they did rectify this and we were then allocated an appropriate quieter room. Management N.B. either train your receptionists so that they know the outlay of the bedrooms of the actual building or receptionists listen to your clientele to avoid this avoidable inconvenience. I would point out that I had booked this accommodation several months ago so it was not a last minute booking.
(2) The parking fee is too high at £20.00 per night - you can get nearby parking at a cheaper rate but how secure it is may be another story!
(3) The bathroom although adequate was dated and needed modernisation so not really 4 star quality.
Positives -
(1) This hotel is in a prime position in the very centre of Chester with access to all the amenities.
(2)This is generally an attractive well run hotel - our bedroom itself was spacious and the bed was comfortable. Where this hotel excels is the
breakfasts which are the best we have ever had in an hotel - cannot be faulted and has everything possible is on offer for an excellent meal. The staff are very friendly and welcoming.
Fab reception staff. They went out of their way to be kind and helpful. Loved the pool and spa. Restaurant for dinner was fab and so was the breakfast.
I've stayed here before but never had breakfast. The breakfast was amazing! Well worth the money, fresh, hot, lots of variety.
I love the pool area, and it is one of the reasons I stay here.
My son t enjoyed his breakfast and my continental was ok.
We arrived at 3.30pm and the room was not serviced. There were a bag of rubbish on the floor, a cold cup of tea unfinished and towels in bathroom were used and hanging on the heating rail and behind the bathroom door.
We were then relocated to room 112.
The curtains were hanging loosely on each side and did not close properly at night. The window self was high up and the window only opened very slightly.
We were promised 10,000 points which I'm still waiting.
I paid a whopping £155 for a twin. Room which wasn't up to their standards as we have stayed in Crowne Chestet before.
A disappointing stay over for .my son and myself.
Great welcome! Friendly staff. Good food! Comfy room.
Parking is tight with very few spaces and place needs a major facelift
Parking and DecorBang average
Excellent
Hot tub in the bedroom ( only kidding)
Location is brilliant, walking distance to main shopping and dining areas.
Pool is great!
Timings to get in the pool for children differed from what we had been informed by booking.com
Good location and very modern hotel
No faults to report
Lovely warm welcome at Reception! Appreciated busy Reception staff organizing storage of our luggage after check out. Made our last day in Chester so easy!
Lovely comfortable bedroom. Bath/shower would be safer with another grab rail.
Didn't like the loud business person in smelly stocking feet nearby.
Hotel should ban removal of shoes in the Bar!
Great location for walking into Chester.
Booked for our anniversary and we were given a complimentary drink at the bar, check in staff were extremely friendly. Room was spacious and comfortable. Breakfast was probably one of the best hotel/buffet breakfasts iv had. So much choice and really tasty!
I wish we used the pool/gym facilities
Excellent location. Very near to the shops.
Good size bedroom and bathroom.
Toiletries in the bathroom.
Bath robes and slippers in the room.
All the staff were very helpful and pleasant.
Good choice of food for breakfast and dinner.
Taxi service was available via reception.
Not enough teabags, sugar and varied biscuits in the room by the kettle.
Net curtain at the window was about a foot short for the frame.
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