Crowne Plaza Chester by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.3 (8110 reviews)
Trinity Street , Chester , GB
+44 1244 899988

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Room cleanliness issues
Dated furniture
High price during stay

Categories

Cleanliness
7.51
Room was not serviced, bathroom cleanliness could have been better.
Service
8.98
The staff were friendly and helpful throughout the stay.
Location
9.02
Perfect location for exploring the city and close to shops.
Room Quality
7.97
Furniture felt dated in some reviews, but generally good.
Amenities
8
Swimming pool was under maintenance, but room amenities were satisfactory.
Value for Money
7.96
Some guests felt the hotel was expensive considering the overall experience.
Food and Beverage
8.51
Breakfast was praised, but restaurant food received mixed feedback.
Overall Experience
8.48
Overall enjoyable stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:07

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor heated pool, hot tub, and spa facilities including a steam room and sauna.

Elegant Accommodations
Unwind in style in our rooms equipped with modern comforts such as flat-screen TVs, plush bathrobes, and slippers for a cozy stay.

Convenient Location
Explore the best of Chester with Chester Zoo a short drive away and Chester Cathedral within walking distance. Plus, easy access to the airport for a stress-free journey.

Book now for a delightful stay at Crowne Plaza Chester, an IHG Hotel, where luxury meets convenience.

Important information:

Pre-payable rates cannot be cancelled, transferred or refunded in any event, including on race nights.

Please note that all Special Requests, including bed preference are subject to availability.

Children aged up to 13 years sharing parents room are accommodated for free.

There are no restrictions on times, for children to use the pool.

When booking 6 rooms or more, different policies and additional supplements will apply.

Please note, a valid credit card will be required to be shown upon check-in even on pre-paid rates.

Please note that there is limited, on-site parking and guests need to enter their full vehicle registration into the terminal at reception and pay £20.00 per 24hrs.
Failure to comply with the Parking Eye terms and conditions will result in a fee of GBP 100.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

8.3
Based on 8110 reviews
Cleanliness: 7.51
Service: 8.98
Location: 9.02
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
T
Tracey • couple • gb
5
Wouldn’t stay again for the price charged and considering cost of parking too.
Pros:

Location was good being near to the racecourse

Cons:

Dull and uninviting first impression to entrance. Receptionist on arrival wasn’t welcoming as first point of contact, quite miserable. Room very basic and needs updating. Room very warm at night and unable to air off as window restricted. Corridors quite dowdy and need freshening up.

2026-10-13 • via Nuitee
G
Gintaras • couple • gb
3
2026-10-13 • via Nuitee
J
Jonathan • couple • gb
9
Great location and overall very nice. Great staff
Pros:

Facilities were good. Nice bar area and all staff were very friendly

Cons:

Took a bath and there were pieces of grime floating in the water. Could be cleaner. All other areas were clean.

2026-10-13 • via Nuitee
A
Andrew • solo_traveller • gb
10
Great hotel
Pros:

Fantastic location. Staff were fabulous. Beautiful clean rooms. Loved it !

Cons:

Nothing

2026-10-13 • via Nuitee
M
mervyn • solo_traveller • gb
8
perfect location for event in Chester but dynamic pricing meant it was expensive!
Pros:

location and breakfast

Cons:

toilet flush broke in the morning - reported as i checked out

2026-10-12 • via Nuitee
A
Andrew • couple • ie
9
2026-10-12 • via Nuitee
W
William • extended_group • gb
10
Quality hotel good location to the city attractions.
Pros:

Location

Cons:

N/A

2026-10-12 • via Nuitee
D
Debbie • couple • gb
5
Lovely city. Expensive and average hotel
Pros:

Very close to the city centre

Cons:

Expensive for an average room

2026-10-12 • via Nuitee
G
George • extended_group • gb
10
Brilliant staff, great location, couldnt of been better!
Pros:

Location and staff :)

Cons:

nothing it was perfect

2026-10-12 • via Nuitee
J
Jane • couple • gb
10
Definitely going back again
Pros:

Lovely and comfortable. Right in the town centre. Parking was good too

Cons:

N/A

2026-10-12 • via Nuitee
K
Kieran • solo_traveller • gb
9
2026-10-11 • via Nuitee
C
clare • couple • gb
10
Pros:

Staff at check in was exceptional, the stable bar was gorgeous as was the breakfast

2026-10-11 • via Nuitee
T
Tümay • solo_traveller • tr
7
2026-10-11 • via Nuitee
S
Sarah • couple • gb
9
2026-10-10 • via Nuitee
N
Newhouse • solo_traveller • gb
8
2026-10-10 • via Nuitee
J
Jayne • couple • gb
10
Excellent stay in a lovely hotel. Excellent breakfast and great facilities
Pros:

Lovely hotel and loved that it Had parking being central to the city.

Cons:

We loved everything.

2026-10-10 • via Nuitee
A
andy • couple • gb
10
Exceptional hotel in a lovely city.
Pros:

Location outstanding.

2026-10-09 • via Nuitee
L
Laura • solo_traveller • gb
8
Pros:

Location of the hotel. Ease of check in and friendly staff.

Cons:

Broken toilet roll holder in bathroom.

2026-10-08 • via Nuitee
N
Nigel • family_with_children • gb
7
worthwhile.
Pros:

hi was with my brother having booked a double room with twin beds, on arrival only double bed available and already paid through Booking .com their was no refund as this room was cheaper . Anyway the staff were nice i liked the hotel and used the swimming pool and breakfast was good. The location was good.

2026-10-08 • via Nuitee
M
Marcus • couple • gb
10
Brilliant hotel and location for Chester city centre
Pros:

Just class! Spa was brilliant, bed super comfy and breakfast beautiful! Everything was 10/10

Cons:

Car parking is quite expensive but it’s good they have a car park though.

2026-10-08 • via Nuitee