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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Personal trainer
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience ultimate relaxation with our indoor heated pool, hot tub, and spa facilities including a steam room and sauna.
Elegant Accommodations
Unwind in style in our rooms equipped with modern comforts such as flat-screen TVs, plush bathrobes, and slippers for a cozy stay.
Convenient Location
Explore the best of Chester with Chester Zoo a short drive away and Chester Cathedral within walking distance. Plus, easy access to the airport for a stress-free journey.
Book now for a delightful stay at Crowne Plaza Chester, an IHG Hotel, where luxury meets convenience.
Pre-payable rates cannot be cancelled, transferred or refunded in any event, including on race nights.
Please note that all Special Requests, including bed preference are subject to availability.
Children aged up to 13 years sharing parents room are accommodated for free.
There are no restrictions on times, for children to use the pool.
When booking 6 rooms or more, different policies and additional supplements will apply.
Please note, a valid credit card will be required to be shown upon check-in even on pre-paid rates.
Please note that there is limited, on-site parking and guests need to enter their full vehicle registration into the terminal at reception and pay £20.00 per 24hrs.
Failure to comply with the Parking Eye terms and conditions will result in a fee of GBP 100.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not possible) and costs GBP 17 per day.
Location
Guest Reviews
Nice hotel in an excellent location. Staff friendly and helpful. Great breakfast, comfy beds.
There were no issues with any part of our stay
The front desk staff member, Ella. Most helpful. Went the extra mile.
Lobby too dark to read what one needed to sign.
Breakfast and meals were nice and good location and nice staff
Car park could be bigger
Centrally located, can walk everywhere. Parking next door.theoretically has all one may need…including gym and pool…theoretically = it is there but it is all tired, decadent, in need of a total refit
Tired and in need of a refit. They put new large screen flat screen TVs and new soaps / shampoos…but that is lipstick on a pig. First it should be striped and rebuilt…with good quality material not syntactic carpets and furniture that generates HVOC and permanent chemicals gases from formaldehyde used in MDF or carpet glues. Staff is nice very nice, but somehow they selected staff not suited to a 4 star crown plaza hotel…it could ge staff you find on a low end roll on roll off ferry, not even a cruise ship, just to make an analogy: one guy has tatoos everywhere, speaks with a strong low class accent, one girl has the shirt bursting so tight it was steering the visible underwear. It is no joke: nice staff in terms of being kind abd trying their best but high end hotel school and presentation training is missing.
Location was ideal.
Old fashioned rooms, poor soundproofing. Charge for staying in hotel car park was more than if I had just stayed in the car park next door and was excessive. Hotel needs a complete refurbishment, outside and in.
The swimming pool & spa facilities are excellent.
The external look does not do it justice.
Hotel is close to the main shopping area and the Cathedral. Nice, comfortable bar.
Our room appeared to be clean, but the desk lamp had at least a fortnight’s worth of dust on the shade. Also, the grab rail on the bath was loose and seemed to be unsafe. The shower gel in the bathroom was empty. I didn’t bother mentioning this to staff as I had some with me, but to be completely empty it must not have been checked for several days.
The bar had no non-alcoholic drinks other than basic soft drinks.
Very good location
parking was very expensive and one of the bedside lights was broken. We reported this but it was not fixed during our stay which was disappointing.
Nice large room and good views.
Spa, location, staff were friendly and helpful.
The room could have been cleaner. The net curtains definitely need a wash. The room is probably in need of refurbishment.
On what was the Hottest day in 20 years… the room was so so cool, a welcome respite from the heat. The staff did their best, given the wether and both me and my partner were grateful for this… the breakfast was nice, and balcony felt more like Spain than Chester.
Some issues with check-in, but new room was ready in minutes.
Good breakfast very spacious although not able to use because of age very impressed with gym pool sauna etc
Over bath shower
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