Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Poor breakfast quality
Smells in some areas
Need for room updates

Categories

Cleanliness
7.6
Mentioned as sublime, but issues noted with odors and maintenance.
Service
9.1
Staff described as friendly and professional consistently.
Location
9.1
Generally praised for being near attractions like Gran Via.
Room Quality
7.1
Issues with mattresses, decor, and old bathrooms were mentioned.
Amenities
8.1
Amenities were generally adequate, though some aspects needed updating.
Value for Money
8.6
Good price-quality ratio noted in some reviews.
Food and Beverage
6.6
Breakfast quality lacking, with limited variety and freshness.
Overall Experience
8.6
Overall enjoyment expressed, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:48

Property Description

Central Location and Easy Access

Conveniently situated just off Gran Via and a short distance from Santo Domingo Metro station, Sterling offers a prime location for exploring central Madrid.

Comfortable Rooms with Essential Amenities

The spacious rooms at Sterling are equipped with private bathrooms, air conditioning, TV, safe, work desk, and even sofas. Need extra space? No problem, as the rooms can also accommodate an additional bed.

Convenient Services and Nearby Attractions

Enjoy the convenience of a 24-hour reception, tour desk assistance, luggage storage, and daily breakfast with gluten-free options. With Puerta del Sol, the Royal Palace, and the vibrant Gran Via just a short stroll away, Sterling ensures a memorable stay in Madrid.

Book your stay at Sterling now for a delightful Madrid experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 33 per day.

Location

Guest Reviews

8.1
Based on 2798 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 6.6
Overall Experience: 8.6
J
Jalloh • solo_traveller • nl
9
Pros:

Vriendelijke personeel

2026-07-25 • via Nuitee
A
Andrea • solo_traveller • pt
9
Pros:

Localização excelente, mesmo ao lado da Gran Via

2026-07-25 • via Nuitee
M
Miguel Bernardo • couple • pt
7
Boa relação qualidade-preço
Pros:

Tudo estava limpo. O pequeno-almoço estava bom. A localização é ótima.

Cons:

Embora tenhamos pedido um quarto com algum tipo de vista, ficamos com o menor quarto do andar com vista para a parede. No quarto, o refrigerador de porta de vidro ficava acendendo a luz durante a noite iluminando demais o quarto.

2026-07-25 • via Nuitee
G
Gonzalez Miron • couple • es
2
Decepcionante
Pros:

Ubicación

Cons:

El recepcionista era racista, la habitación pequeña, muy muy pequeña, desayuno escaso y de mala calidad.

2026-07-24 • via Nuitee
C
cusumano • solo_traveller • it
7
2026-07-24 • via Nuitee
G
Galiya • extended_group • es
10
2026-07-24 • via Nuitee
G
Gisela Mariela • family_with_children • ar
8
Perfecto todo
Pros:

Era acorde a lo reservado, estaba a pasos de la Gran Via en una zona hermosa! El aire funcionaba a la perfección y nos dejaron dejar las maletas antes y después del cheking.

2026-07-24 • via Nuitee
N
Natalie • family_with_children • cr
10
Fabuloso
Pros:

Todo. En general
Es un hotel céntrico, con un personal muy agradable y dispuesto a ayudar. El desayuno muy completo

Cons:

Las habitaciones son estrechas

2026-07-24 • via Nuitee
S
Sandra • family_with_children • us
9
2026-07-23 • via Nuitee
D
Desislava • couple • bg
10
Pros:

The hotel is placed at the top centre of Madrid. There a lot of shops and restaurants near it. The staff is really great and friendly. I definitely will come back again!

2026-07-23 • via Nuitee
B
Bárbara • family_with_children • cl
1
Nos tuvimos que ir por las malas condiciones entregadas en el hotel.
Pros:

Nos quedamos solo una noche y pagamos 3 o 4 noches sin haber tenido de parte de ellos devolución de las noches no alojadas ni solución en el momento a nuestro problema, pedimos devolución y nos dijeron que lo viéramos con booking lo que tampoco hemos tenido solución ni respuesta satisfactoria nos fuimos a otro hotel que cupiéramos. El primer dia le infórmanos que la habitación era muy pequeña para tres personas el balcón que nos dieron no tenia vista y tampoco se podía acceder por la cama que tapaba la entrada por ser muy pequeña la habitación y meter tres camas pequeñas, nos tuvimos que ir, no cabían nuestras maletas dormimos con lo puesto, el aire funcionaba a ratos , al otro dia buscamos otro hotel y avisamos que nos ibamos. No podíamos seguir ahi y perder dias de nuestras vacaciones asi de incomodos. Muy mala calidad el hotel espero lo tomen en cuenta y recibamos algún tipo de devolución, solucion o respuesta satisfactoria por parte de booking . Eva o ema nos recibio y no nos dio solucion

Cons:

Calidad, tamaño de habitaciones, personal que no nos dio solución oportuna

2026-07-23 • via Nuitee
V
valentina • family_with_children • es
6
2026-07-23 • via Nuitee
M
Miriam • family_with_children • es
9
Pros:

Ubicación excelente. Personal muy amable.

2026-07-23 • via Nuitee
S
Sandra • couple • us
8
2026-07-23 • via Nuitee
J
Julio Eduardo • family_with_children • pe
9
Great place to stay in Madrid, very good location and good value for your money
Pros:

room for family space wise was very good, i was happy with what we good, staff was extremely helpful and amicable which made our stay even better. If you are travelling on a budget, i a great place to consider if you are also with family

Cons:

More breakfast option rather than an all you can eat only option would have been good to have

2026-07-23 • via Nuitee
D
Domingues • solo_traveller • pt
5
Pros:

Simpatia dos funcionários, pequeno almoço e localização

Cons:

Cama desconfortável

2026-07-23 • via Nuitee
P
Paola • solo_traveller • co
7
Muy buena ubicación. Desayuno regular.
Pros:

La ubicación muy central cerca a la Gran Via.

Cons:

Llegamos temprano a las 7.30 am. El trato fue mas bien regular.. No habia una habitación grande en la cual nos pudieran ubicar y pagararamos el valor extra. . Solo nos ofrecieron una pequena a valor full. Finalmente nos fuimos a Toledo y regresamos a mas 10.00 pm.
El desayuno no tiene huevos. Lo cual me pareció fatal. Porque desayuno de pan y pasteles no es sano.

2026-07-22 • via Nuitee
G
Guillermo • family_with_children • cl
9
Lo pasamos muy bien en Madrid, el hotel en muy buena ubicación cercano a la gran vía a pie a 2min. Nos recibió George en
Pros:

Excelente ubicación.
Muy limpio
Buen desayuno buffet

Cons:

La cama que era de 2 plazas pero la más pequeña y con 25 grados en julio, madre mía.

2026-07-22 • via Nuitee
R
Raquel • solo_traveller • es
9
2026-07-22 • via Nuitee
J
Julieta • couple • ar
8
Muy bien
Pros:

Muy buena ubicación, cerca de la Gran Vía, personal amable, desayuno completo.

Cons:

Las camas podrían ser más cómodas pero está bien en relación precio/calidad.

2026-07-21 • via Nuitee