Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Nice staff
Good amenities
Great location for families
Cons:
Poor room quality
Slow service
Limited food options

Categories

Cleanliness
6.21
Seemed short staffed on cleaning, and missed cleaning on one of the days.
Service
8.18
Staff were mostly pleasant and helpful despite some operational issues.
Location
8.22
Great location close to the beach, but difficult access due to terrain.
Room Quality
6.67
Rooms were outdated and in need of upgrades; issues with air conditioning.
Amenities
8.7
Pool and other facilities were good.
Value for Money
7.16
Room quality did not match the price, thus lower perceived value.
Food and Beverage
7.21
Meals were average, and options for breakfast could be improved.
Overall Experience
7.68
Mixed experience with positives and negatives; would recommend with caution.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:40

Property Description

Tropical Paradise Setting
Escape to Novotel Sunshine Coast Resort, nestled in lush tropical gardens with a private lagoon and sandy beaches.

Abundance of Activities
Enjoy complimentary water sports, a refreshing outdoor pool, rejuvenating spa, and a well-equipped gym during your stay.

Diverse Dining Options
Indulge in a variety of dining experiences, from hearty breakfasts to convenient takeaway meals, and unwind at the alfresco bar.

Immerse yourself in luxury at Novotel Sunshine Coast Resort, just a short distance from Sunshine Coast Airport. Book now to create unforgettable memories with your loved ones.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MCY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

Cleanliness: 6.21
Service: 8.18
Location: 8.22
Room Quality: 6.67
Amenities: 8.7
Value for Money: 7.16
Food and Beverage: 7.21
Overall Experience: 7.68
G
Gloria • family_with_children • au
9
We really enjoyed our stay 😊 we will be back
Pros:

Everything !! Great activities for the kids they loved it

Cons:

The main pool was far too cold. It would be great if it had a heating option during the winter months.

2026-07-04 • via Nuitee
K
Kelly • solo_traveller • au
8
Pros:

Location was great.

Cons:

Had trouble calling through, was hung up.in 3 times before i got through. Also was told my receipts would be emailed and never received.

2026-07-03 • via Nuitee
M
mcconnell • solo_traveller • au
7
Pros:

Great staff , decent rooms for price ,, Service was on point with comfortable beds great showers etc . Very accessible location . Be a great weekend catchup spot for families.

Cons:

Could do with a tidy up , paint ,repairs to walkways and visual repairs ... food and drink prices are up which is fine if you get the food to match .. which were a little below our expectations not bad just not great.. fairly typical resort pricing though otherwise.

2026-07-03 • via Nuitee
S
Sarah • family_with_children • au
8
Will be back, but will choose a different room next time. Love the location!
Pros:

Great facilities, love the proximity to the beach. Buffet breakfast has lots of options including omelettes made to order as well as a barista. Afternoon drinks at the bar were a highlight.

Cons:

The sofa bed needs replacing or another bed option given. The sofa bed frame was wonky and the mattress had springs digging into your back. Wish we’d booked a twin room instead. Maintenance updates would be handy as we couldn’t use the room spa due to plumbing works which we were unaware of.

2026-07-03 • via Nuitee
C
Carolyn • solo_traveller • au
10
Pros:

Pool, kayaks, space, food options there

2026-07-02 • via Nuitee
M
michael • solo_traveller • gb
10
2026-06-30 • via Nuitee
R
Ron • extended_group • au
8
visited for work conference.
Pros:

Breakfast was great... setting is wonderful

Cons:

Room was not clean.

2026-06-29 • via Nuitee
M
Michael • family_with_children • au
10
Wonderful
Pros:

The Staff were amazing! We had a wonderful time and will be back!

Cons:

Staff, Amenities, Food & Drinks!

2026-06-28 • via Nuitee
Z
Zual • family_with_children • au
7
We had fun
Pros:

The buffet breakfast and the kayak

Cons:

Too many conferences happening at night which makes the environment unfriendly for kids at night time. Too many drunken

2026-06-28 • via Nuitee
J
Jodie • extended_group • au
8
2026-06-28 • via Nuitee
D
Donna • solo_traveller • nz
7
Pros:

Location was lovely

Cons:

Very tired resort

2026-06-28 • via Nuitee
D
Deepa • extended_group • au
5
Overall we had a great experience
Pros:

Excellent location. Friendly staff, great service !

Cons:

The rooms were found to be different than shown in the picture. The jacuzzi was out of order

2026-06-27 • via Nuitee
R
Rachael • solo_traveller • au
7
2026-06-27 • via Nuitee
A
Alana • couple • au
4
If I had another event in this location I would not pick this hotel to stay in
Pros:

The staff were amazing! Every single person I interacted with was helpful and polite.

Cons:

First the beds were terrible, they have mattress protectors on them like a child, now I understand why however cover that up not with a tiny piece of fabric then a sheet, make sure the guest can not see it or feel it. Also the bed linen was so stock standard white it was so underwhelming walking into the room. The hotel manager needs to look at this and work out in their budget if they can fix this (I was once a hospitality manager for Hilton). The room was so tired and dated also the bathrooms were awful. Now for the price I expected so much more, like a lot more, if the price per night was alighed with the room appearance and feel I would not have felt like this. THIS IS A BEAUTIFUL RESORT such amazing grounds yet the rooms and the common areas really let this place down. The wow factor could have been amazing yet it was dull and I was left feeling like I paid so much money for this. The hotel dinning while nice was basic.

2026-06-26 • via Nuitee
P
Peter • couple • au
9
Romantic fun getaway
Pros:

Enjoying kayak and sailing, swimming and spa all in side the property

Cons:

I can’t say nothing it’s all perfect for me

2026-06-26 • via Nuitee
S
Sally • family_with_children • au
9
2026-06-25 • via Nuitee
D
Dale • couple • au
8
Pros:

Breakfast was good and location was excellent

Cons:

The resort needs some maintenance done - one of the posts on our porch was not attached to the ground therefore it was unsafe.

2026-06-25 • via Nuitee
C
Cassandra • solo_traveller • au
9
2026-06-23 • via Nuitee
E
Emily • couple • au
8
Very relaxing
Pros:

Room is nice but not much space to eat inside for 2 people if you want to eat in the room when it's raining outside.

2026-06-23 • via Nuitee
C
Cassandra • solo_traveller • au
9
2026-06-23 • via Nuitee