Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful resort grounds, pool and lake
Family-friendly with kids' activities and wildlife (kangaroos)
Strong amenities and communal facilities
Friendly and professional staff (many positive mentions)
Relaxing, peaceful atmosphere and good location near the sea
Cons:
Rooms often described as outdated, run-down or damaged
Inconsistent housekeeping; rooms sometimes not cleaned on time
On-site food and drinks perceived as expensive; some poor food/service incidents
Missing or poor in-room amenities (lighting, plugs, aircon, bath plug)
Construction/renovation areas and limited parking on some stays

Categories

Cleanliness
5.5
Multiple reports of rooms not being cleaned on time, hygiene issues and dated/dirty walkways; inconsistent housekeeping standards.
Service
8.5
Generally praised staff as prompt, professional and friendly in several reviews, though some guests reported slow responses for room requests and poor food service notifications.
Location
8.5
Highly regarded for lagoon/sea proximity and family-friendly grounds with kangaroos; some complaints about limited guest parking.
Room Quality
5.5
Frequent comments about outdated or run-down rooms, damaged panels/ceilings, uncomfortable fold-out beds and poor in-room lighting or missing amenities.
Amenities
8.5
Facilities (pools, lake, activities, communal areas) consistently praised as a highlight and family-friendly asset of the resort.
Value for Money
7
Mixed sentiment: some guests find it excellent value for the facilities, while others felt it was not worth the price given room condition and expensive on-site food/drinks.
Food and Beverage
7.5
Mixed feedback — some call the food delicious and dining atmosphere good, others note expensive prices, overcooked dishes and long waits/poor service on occasions.
Overall Experience
9
Many guests describe a relaxing, peaceful stay with excellent facilities and service; overall positive experiences outweigh negatives despite some room and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Tropical Paradise Setting
Escape to Novotel Sunshine Coast Resort, nestled in lush tropical gardens with a private lagoon and sandy beaches.

Abundance of Activities
Enjoy complimentary water sports, a refreshing outdoor pool, rejuvenating spa, and a well-equipped gym during your stay.

Diverse Dining Options
Indulge in a variety of dining experiences, from hearty breakfasts to convenient takeaway meals, and unwind at the alfresco bar.

Immerse yourself in luxury at Novotel Sunshine Coast Resort, just a short distance from Sunshine Coast Airport. Book now to create unforgettable memories with your loved ones.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MCY

Location

Guest Reviews

7.5
Based on 3704 reviews
Cleanliness: 5.5
Service: 8.5
Location: 8.5
Room Quality: 5.5
Amenities: 8.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9
M
Mai Shahira • family_with_children • au
9
2026-10-31 • via Nuitee
K
kym • family_with_children • au
8
Pros:

The resort itself was beautiful

Cons:

No information booklet in the room on restaurant times

2026-10-30 • via Nuitee
B
Brayan • couple • au
10
Really comfy place
Pros:

All the facilities

Cons:

None

2026-10-30 • via Nuitee
L
Lisa • extended_group • au
9
Lovely, child friendly facilities
Pros:

Lovely facilities and vibe. The pool and lake area are amazing. Kangaroos roaming around are always fun to see.

Cons:

The fold out bed for the kids was terribly uncomfortable.
The pillows were not good.
There was no lighting in the main bedroom except for a bedside lamp.
The food and drinks onsite are expensive.

2026-10-29 • via Nuitee
T
Taryn • couple • au
10
2026-10-29 • via Nuitee
H
Hubert • family_with_children • au
9
2026-10-28 • via Nuitee
C
Casey • couple • au
7
2026-10-28 • via Nuitee
J
Jodie • couple • au
10
Amazing value for money , everything in one place
Pros:

Exellent facilities , a great weekend away

Cons:

Nothing

2026-10-28 • via Nuitee
J
Jemishkumar • couple • au
3
Not worth it
Pros:

Location

Cons:

It’s not value for money

2026-10-26 • via Nuitee
L
Lisa • couple • nz
10
Amazing staff, great location, and you get a lot for the money paid
Pros:

It was beautiful, I loved the walk around the lagoon, was close to the sea.

Cons:

Nothing

2026-10-26 • via Nuitee
C
Courtney • couple • au
6
Lovely communal facilities like pool area but our room and surrounding areas were very run down - for the price we paid
Pros:

The main part of the resort (reception, pool etc) were really nice and had a great range of facilities

Cons:

We were placed in a wing that is currently being updated so was surrounded by fencing, and due to our wing not being updated yet, it was very run down and aged - holes in the roof in common area, massive gaps in holes and tiles, peeling paint everywhere etc. we weren’t notified about works taking place when booking or checking in. there is also an old bar/cafe sitting empty right next to the main bar &pool and makes space feel closed & run down.

2026-10-24 • via Nuitee
F
Fran • solo_traveller • au
10
2026-10-22 • via Nuitee
J
Jade Lee • extended_group • au
1
Cons:

The kindliest of the room and hygiene

2026-10-20 • via Nuitee
K
Keillah • family_with_children • au
1
2026-10-20 • via Nuitee
T
The Baptist • couple • au
10
Pros:

Vibe is the restaurant and outdoor seating area were great.

Cons:

Need more guest parking closer to the rooms.

2026-10-19 • via Nuitee
K
Kidd • couple • au
1
Very expensive for the condition of the resort and unpleasant. so glad was only there for 1 night wo
Cons:

I was so disappointed with the condition of the room and how dated it was. The walkway to the room had lots of damaged panels on the services there is a massive hole in the ceiling. It looked terrible and run down.

2026-10-19 • via Nuitee
T
Tina • family_with_children • au
8
Cons:

The rooms were never cleaned on time. Multiple calls to reception to change linens and provide new towels. Finally I went to the staff and got amenities directly from them.

2026-10-18 • via Nuitee
J
jade • extended_group • au
6
Pros:

Facilities and location

Cons:

The room was out dated.
There was no plug so we couldn't fill the bath or the sink. When we asked reception for a bath plug they couldn't provide one that fitted.

2026-10-18 • via Nuitee
L
lisa • family_with_children • au
8
Overall great experience, would eat out in future but other then that great experience
Pros:

Property was lovely, nice & relaxing

Cons:

Restaurant was expensive & food over cooked. Hard to find rooms & carparks for room

2026-10-18 • via Nuitee
K
Kirsty • couple • au
6
2026-10-18 • via Nuitee