Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Arcade/game room
Free beach club nearby
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Nice staff
Good amenities
Great location for families
Cons:
Poor room quality
Slow service
Limited food options

Categories

Cleanliness
6.21
Seemed short staffed on cleaning, and missed cleaning on one of the days.
Service
8.18
Staff were mostly pleasant and helpful despite some operational issues.
Location
8.22
Great location close to the beach, but difficult access due to terrain.
Room Quality
6.67
Rooms were outdated and in need of upgrades; issues with air conditioning.
Amenities
8.7
Pool and other facilities were good.
Value for Money
7.16
Room quality did not match the price, thus lower perceived value.
Food and Beverage
7.21
Meals were average, and options for breakfast could be improved.
Overall Experience
7.68
Mixed experience with positives and negatives; would recommend with caution.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:40

Property Description

Discover a slice of paradise at Novotel Sunshine Coast Resort, where tropical gardens meet serene lagoon waters.

Exhilarating Activities: Dive into adventure with complimentary water sports, unwind by the sparkling outdoor pool, or rejuvenate in our soothing spa pool. Our fully equipped gym ensures you stay fit while enjoying your holiday.

Culinary Delights: Indulge in a culinary journey with diverse dining options. Start your day with a hearty breakfast, grab a quick bite at the Deli, or savor fresh, locally inspired dishes at SOLA Bar & Restaurant, accompanied by a curated selection of drinks in a breezy alfresco atmosphere.

Luxurious Accommodations: Elevate your experience in our newly refurbished Overwater Bungalows and Executive Rooms, blending contemporary comfort with stunning natural beauty for the ultimate getaway.

Family-friendly perks mean up to two children (15 and under) stay free when sharing with parents. Book your unforgettable stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MCY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 3564 reviews
Cleanliness: 6.21
Service: 8.18
Location: 8.22
Room Quality: 6.67
Amenities: 8.7
Value for Money: 7.16
Food and Beverage: 7.21
Overall Experience: 7.68
M
Madalene • extended_group • au
5
Would stay again but only if on special!
Pros:

Great locations great access

Cons:

The rooms are quite dated and old and for the price I would have expected higher quality rooms that match the rest of the property

2026-06-08 • via Nuitee
R
Roszkowski • solo_traveller • au
8
2026-06-08 • via Nuitee
A
Alex • solo_traveller • au
8
2026-06-06 • via Nuitee
K
Kim • solo_traveller • au
7
2026-06-05 • via Nuitee
D
Danielle • solo_traveller • au
10
2026-06-01 • via Nuitee
J
Janine • solo_traveller • au
1
Pros:

Very little

Cons:

The room was old, work, sorry, sparse, with no life, and terrible design. It was for for a clean and renovation 10 years ago. Why is the rating so high? It's awful.

2026-06-01 • via Nuitee
M
Mariah • family_with_children • au
1
Wouldn’t recommend or come back
Pros:

Seeing the fish in the lake.

Cons:

Rooms were outdated, photos didn’t match to what we saw
Most of the building post or gutters were rotting away
Had other “guests” calls coming through to our hotel room.
Thought breakfast was included when paying but wasn’t

2026-06-01 • via Nuitee
C
Christine • solo_traveller • au
7
Pros:

Gardens adjacent the rooms. Spacious room

Cons:

Room service and light dining menu too limited. Breakfast coffee machines deliver cold coffee!

2026-06-01 • via Nuitee
L
Lucy • couple • au
6
2026-05-31 • via Nuitee
N
Naomi • solo_traveller • au
10
Great holiday destination.
Pros:

Nice location and setting. Clean and tidy and inviting

Cons:

Nothing to complain about

2026-05-31 • via Nuitee
A
Ashleigh • solo_traveller • au
5
2026-05-31 • via Nuitee
R
Rebecca • family_with_children • au
2
Pros:

The breakfast and the pool

Cons:

We had a very loud exhaust fan sound in our room the whole time and the sofa bed was broken and uncomfortable.

2026-05-31 • via Nuitee
K
Katrina • couple • nz
2
Won’t be back
Pros:

The main lobby and restaurant was nice.

Cons:

Had a garden room right at end of property stunk like hadn’t been used for a long time very musty and air conditioner sounded like a jet plane. Very disappointed for the price

2026-05-31 • via Nuitee
R
Raffy • couple • au
7
2026-05-30 • via Nuitee
T
Taranjeet • couple • au
10
2026-05-29 • via Nuitee
S
Skye • solo_traveller • au
10
2026-05-29 • via Nuitee
R
Robyn • couple • au
8
It was a comfortable quick stay
Pros:

It is a comfortable room, no bells and whistles but comfortable and has a good vibe.

Cons:

Nothing, we were happy.

2026-05-28 • via Nuitee
B
Benjamin • solo_traveller • au
6
Very ordinary
Pros:

Great location

Cons:

Very outdated accommodation
Food for conference was cold and boring.
Could not get streaming on tv.
Ordinary stay

2026-05-28 • via Nuitee
R
Rachael • solo_traveller • nz
4
First and last time we will be staying
Pros:

The place had pleasant surroundings, was clean and tidy

Cons:

The food was well below average, we ordered fish of the day, which was so overpriced. When we were served it was frozen processed fish, the salad was low quality a d the chips like cardboard, we did complain and with my mother being a chef asked to speak with them which our request was denied. For $30 I expected more. Such poor quality, however after asking for fresh fish at our request to pay we had the baramandy which was exceptional, we were not charged for the difference which my mother refused to pay for even with we had
A staff member on check I found quite rude and who did not greet me when I said good morning to her. Overall it is a beautiful place however over priced and had no public transport to the resort or the airport. After returning the hire car to the airport we bused and the closed stop was over 2 1/2 kms away which we walked, not ideal for my 82 year old mother. I would not recommend staying here if you are after somewhere to stay prior to flying out of the Sunshine Coast airport, if you would like a good night sleep do not stay here, even thou it was a Monday night people were still up and noisy way after the bar closing time which closed way later then advised.

2026-05-28 • via Nuitee
C
Caroline • couple • au
5
Pros:

The pool was nice. Would have been better if it was heated

Cons:

Unfortunately, we couldn’t use the air conditioning in our room due to a very loud rattling noise and the room was very hot, which made for an uncomfortable night’s sleep.
I also booked dinner at Sol Restaurant for my partner’s birthday. After our mains, we were offered what we understood to be a complimentary dessert, only to later find it had been added to our bill. While staff later offered me a drink, the situation still felt misleading, as we would have left after our mains had we known the dessert wasn’t complimentary. Instead, we stayed longer and ended up spending more on an additional drink.
The overall markup on the restaurant food and wine also felt very excessive, particularly given the restaurant setting was essentially in the hotel lobby.

2026-05-26 • via Nuitee