Best Western Plus Brookside Inn

Hotels
Best Western Plus
8.5 (306 reviews)
400 Valley Way , Milpitas , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Poor service in complaint handling

Categories

Cleanliness
7.46
Some reviews noted cleanliness issues such as found dirty laundry in one room and complaints about bathroom cleanliness.
Service
9.43
Mixed reviews; some mentioned helpful staff while others experienced poor service when complaints were lodged.
Location
8.97
Multiple reviews highlighted the convenient location of the hotel.
Room Quality
7.92
Rooms were described as comfortable with a few concerns about maintenance, such as broken door latches.
Amenities
8.95
Many reviews appreciated the presence of AC, breakfast, and in-room facilities.
Value for Money
7.91
Affordability was mentioned positively in a couple of reviews, yet some issues lowered perceived value.
Food and Beverage
8.96
Breakfast received positive mentions, indicating quality and variety.
Overall Experience
8.43
Overall positive feedback, though some expressed dissatisfaction with specific incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:19

Property Description

Luxurious Amenities

The Best Western Plus Brookside Inn in Milpitas, California, offers a luxurious stay just 4 miles from Great America Theme Park. Enjoy the outdoor heated pool, sauna, and well-equipped gym during your stay.

Convenience at Its Best

Guest rooms feature coffee facilities, cable TV, and the option for microwaves and refrigerators upon request. Take advantage of the business center and stay connected with free WiFi throughout the hotel.

Entertainment and Accessibility

Relax at the cocktail lounge with a big screen TV, or explore nearby attractions like Stanford University, just 17 miles away. With Norman Y. Mineta San Jose International Airport only 6 miles from the hotel, your travels are made easy.

Book your stay at Best Western Plus Brookside Inn for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children ages 14 and older are allowed.
    Children from 14 years old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 306 reviews
Cleanliness: 7.46
Service: 9.43
Location: 8.97
Room Quality: 7.92
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 8.96
Overall Experience: 8.43
S
sparkling wiggles solo_traveller us
10
Pros:

Everything was great

Cons:

Bigger bathroom

2026-07-25 via Nuitee
G
Guadalupe couple us
10
Perfecto
Pros:

Comodidad

Cons:

N/A

2026-07-21 via Nuitee
G
Guadalupe couple us
10
Comodidad
Pros:

El espacio

Cons:

N/A

2026-07-21 via Nuitee
N
Nitchagarn couple us
9
Private, clean , safety
Pros:

The place is clean

Cons:

Blankets and bedspreads have a musty smell

2026-07-20 via Nuitee
M
Maag couple us
9
2026-07-15 via Nuitee
P
Peggy solo_traveller us
10
My lucky choice
Pros:

I needed some quiet time away from but close to home. Had I tried, I could not have picked a better place. It was quiet, peaceful, clean, and friendly. I got the rest i needed and enjoyed an evening walk thru the beautiful property. The breakfast selection was amazing. One night away at Best Western Plus was just what I needed. Without a doubt, I will be returning.

Cons:

I over ate at breakfast

2026-07-13 via Nuitee
K
Karren couple us
10
2026-07-08 via Nuitee
G
Guadalupe couple us
10
Tranquilidad-a distancia y precio
Pros:

La atención , la comida y tanta tranquilidad

Cons:

Todo estuvo bien

2026-07-06 via Nuitee
A
Antoinette solo_traveller us
3
Not unsatisfied
Pros:

Nothing

Cons:

The attended took forever to find a room. After 4 hour drive .and tired needed a restroom while waiting for a room and was told no public bathroom available for customers. Then after 30 minutes sentenced gave me a room 2nd floor ut I explained I was disabled he didn't care. And elevator was broke . Get to room open the door and a man was in bed. Had to make go back down stairs and start all over. Finally got a Room downstairs after being told no rooms were available. Im in major pain all this time. Not having a restroom for guest to use while waiting and being disabled was challenging.

2026-06-29 via Nuitee
K
Kelly solo_traveller us
6
2026-06-22 via Nuitee
G
Guadalupe couple us
10
2026-06-22 via Nuitee
T
Theresa couple us
10
Pros:

Everything

Cons:

I had no idea about the even reception

2026-06-17 via Nuitee
R
Raven couple us
7
Pros:

It was a nice property. The breakfast was amazing. The employees were kind and helpful.

Cons:

I stayed in room 122 and the shower walls has black mold growing on it. Plus I went to swim and it smells like trash or death so it should be cleaned around the swimming pool.

2026-05-11 via Nuitee
K
Karren solo_traveller us
9
2026-04-17 via Nuitee
J
Jeysler couple us
1
Bad, Malo
Cons:

I was scammed. I arrived on March 31st at 11:00 PM and spoke with the guy at the front desk to get my room assignment and pay the deposit. At 1:00 AM, they called me to say they had assigned me the wrong room and that if I wanted to keep it, I would have to accept additional charges. I hung up, and the next morning I spoke with the front desk again; they told me that they were not the ones who had called. A few days later, I found a charge on my card for $514, which I am now disputing as an attempted scam.

2026-04-08 via Nuitee
M
Marilynn family_with_children us
10
2026-04-02 via Nuitee
M
Matthew couple us
1
2026-03-25 via Nuitee
M
Matthew couple us
1
2026-03-25 via Nuitee
J
John couple us
8
2026-03-24 via Nuitee
S
Sylvain solo_traveller fr
7
2026-03-18 via Nuitee