Mercure Carcassonne La Cité

Hotels
•
Mercure
8.6 (1695 reviews)
18 Rue Camille Saint-Saens , Carcassonne , FR
+33 4 68 11 92 82

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Slow service in restaurant
Minor issues with amenities

Categories

Cleanliness
8.61
Rooms are clean and nicely decorated, maintaining a standard quality for this hotel tier.
Service
9.08
Staff were exceptional and welcoming, receiving high praise from multiple reviews.
Location
9.12
Great location near key attractions, with many reviews highlighting its excellent position.
Room Quality
8.57
Spacious rooms with a comfortable atmosphere, aligning with the expectations for this tier.
Amenities
8.1
Good amenities offered, but some feedback regarding gym facilities and waiting times.
Value for Money
8.56
Quality experience for the price paid, although some minor issues noted.
Food and Beverage
8.11
Food was generally good, but some reviewers mentioned slow service in the restaurant.
Overall Experience
8.68
Overall, a high-quality hotel experience aligned with personal expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:23

Property Description

Luxurious Stay Near Carcassonne's Medieval District

Modern Rooms with Scenic Views
Experience comfort in air-conditioned rooms with modern amenities, offering picturesque views of the garden or Montagne Noire in soothing pastel tones.

Culinary Delights and Relaxation
Indulge in Mediterranean delicacies at Le Vicomté restaurant, complemented by a fine selection of wines. Unwind at the cozy bar by the fireplace for a perfect evening.

Convenience and Events
Enjoy free WiFi, room service, and free parking. With a garden and 3 meeting rooms for up to 90 people, host your events effortlessly. Book now to experience the charm of Mercure Carcassonne La Cité!

Important information:

Please note that parking spaces are limited and subject to availability.

Please note that children under 12 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCF

Location

Guest Reviews

8.6
Based on 1695 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
S
STEPHANIE • couple • fr
5
2026-09-19 • via Nuitee
G
Gary • couple • gb
10
Pros:

Location, parking, comfortable room, excellent facilities.

2026-09-18 • via Nuitee
J
Jorge Luiz • extended_group • br
9
Localização e conforto próximos às muralhas da cidade medieval.
Pros:

Localização e conforto privilegiados!

Cons:

O estacionamento não coberto.

2026-09-18 • via Nuitee
D
David • couple • gb
9
Modern hotel with bar and good restaurant, located close to the Cité.
Pros:

Location 5 minutes walk to Carcassonne Cité, excellent staff, nice reception and bar area, quiet attractive garden to have a drink, very good inexpensive restaurant.

Cons:

The staff struggled to keep up with demand for breakfast items and the buffet area was really too small for the number of hotel guests.

2026-09-18 • via Nuitee
S
sophie • couple • fr
5
Sentiments mitigés.
Pros:

Présence d’un jardin bien entretenu et d’une piscine propre.
Un restaurant avec une salle agréable.
Une chambre grande, joliment décorée.

Cons:

Le bâtiment est laid est sans intérêt. Il devrait être amélioré. Les couloirs sont très longs et encombrés du matériel de ménage.Les chambres qui donnent sur l’arrière ont une vue sur un espace non entretenu. Pour ces raisons, l’ensemble est loin d’être qualitatif.
La nourriture est médiocre et le petit déjeuner est gâché par de l’eau servie en Thermos qui a très mauvais goût et est tiède. Renseignements pris c’est de l’eau du robinet, chauffée, stockée dans des réservoirs par l’équipe de nuit, dont l’équipe du matin se sert pour remplir les Thermos.

2026-09-17 • via Nuitee
A
Amir • couple • pl
1
2026-09-17 • via Nuitee
F
frederic • couple • fr
6
2026-09-17 • via Nuitee
D
Dörner • couple • cl
9
2026-09-16 • via Nuitee
K
Kim • couple • gb
8
Just a short walk to the medieval town of Carcassone.modern & clean hotel. Efficient & friendly staff
Pros:

The location was very good, easy walking distance to the medieval city. Friendly staff, free parking. Modern & clean bedroom.

2026-09-16 • via Nuitee
B
Beatriz • solo_traveller • es
7
Pros:

La habitación muy amplia

Cons:

La almohada muy incómoda
Y el desayuno muy mejorable , la calidad no era buena
Además había máquinas de café estropeadas

2026-09-16 • via Nuitee
L
Loïc • solo_traveller • fr
10
Pros:

L'accueil impeccable, même tardif (nous sommes arrivés vers 22:30).
Hôtel au calme, et pourtant à proximité immédiate de la cité de Carcassonne. Accessible à pied

2026-09-15 • via Nuitee
S
Simon • couple • gb
8
2026-09-15 • via Nuitee
M
María • family_with_children • es
7
Pros:

Muy buena ubicación

Cons:

Los horarios de desayuno y comida son muy reducidos y no se coordinan con el servicio de limpieza: si a las 14:00 horas ya se ha acabado el servicio de comida, la habitación debiera estar ya hecha.

2026-09-14 • via Nuitee
B
Bianca • family_with_children • nl
8
2026-09-13 • via Nuitee
A
alun • solo_traveller • gb
8
Pros:

Great spot. V good room. Parking on site.

Cons:

V limited lunch menu (2 options!!). Average breakfast offer. Just 2:English speaking TV channels (BBC and Bloomberg) and no streaming options.

2026-09-13 • via Nuitee
C
Christine • solo_traveller • fr
8
Pros:

Hôtel confortable et très bien placé, proche de la Cité.

2026-09-12 • via Nuitee
G
Georg • extended_group • de
8
2026-09-12 • via Nuitee
U
Urs • couple • ch
8
Il tuffo nella città medievale di Carcassonne!
Pros:

Ottima posizione vicino al castello. Ambiente simpatico. Giardino con piscina. La cucina è buona.

Cons:

La sala di colazione è troppo piccola per così tanta gente. Il personale è gentile ma troppo stressato magari una domanda di una buona organizzazione? La struttura in sè non è facile a mantenere in uno stato impeccabile.

2026-09-09 • via Nuitee
U
Ulisses • solo_traveller • pt
7
2026-09-08 • via Nuitee
P
Paul • solo_traveller • ie
9
2026-09-08 • via Nuitee