Mercure Carcassonne La Cité

Hotels
•
Mercure
8.5 (1652 reviews)
18 Rue Camille Saint-Saens , Carcassonne , FR
+33 4 68 11 92 82

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near the medieval Cité/old town
Friendly and attentive staff
Good breakfast buffet
On-site parking and pool
Pet friendly with no extra charge
Quiet, pleasant garden area
Cons:
Rooms and bathrooms show ageing and need renovation
Heating issues reported in some rooms
Some rooms are small or oddly decorated
Breakfast area sometimes overcrowded and limited items
Perceived poor value for money / overpriced
Hygiene concern with carpet in some rooms

Categories

Cleanliness
7.5
Mixed reports: some guests note cleanliness and a tidy, welcoming structure, but others mention unhygienic carpet, areas of bathroom 'défraîchie' and signs of wear.
Service
9.5
Consistently praised: staff described as charming, very friendly and attentive, helpful reception and teams; several guests explicitly compliment service and recommend the hotel.
Location
9.75
Very strong: repeated praise for proximity to the medieval Cité/old town, walking distance to attractions and convenient location with parking options.
Room Quality
7
Several complaints: rooms described as small or oddly decorated, weak lighting, broken curtains, mirrors, heating not working in some rooms and bathrooms in need of renovation.
Amenities
9
Generally positive: on-site parking, pool, garden and pet-friendly policy noted as clear benefits; some minor negatives (uncovered parking, limited breakfast space).
Value for Money
7
Negative sentiment: multiple guests consider the hotel overpriced for its level and note poor price/quality ratio.
Food and Beverage
8.5
Mixed-to-positive: breakfast buffet frequently praised for quality, though buffet area was sometimes too small and dinner/menu selection received occasional critique.
Overall Experience
9.75
Generally positive overall: many guests recommend the hotel, citing excellent location and service despite ageing decor or isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Stay Near Carcassonne's Medieval District

Modern Rooms with Scenic Views
Experience comfort in air-conditioned rooms with modern amenities, offering picturesque views of the garden or Montagne Noire in soothing pastel tones.

Culinary Delights and Relaxation
Indulge in Mediterranean delicacies at Le Vicomté restaurant, complemented by a fine selection of wines. Unwind at the cozy bar by the fireplace for a perfect evening.

Convenience and Events
Enjoy free WiFi, room service, and free parking. With a garden and 3 meeting rooms for up to 90 people, host your events effortlessly. Book now to experience the charm of Mercure Carcassonne La Cité!

Important information:

Please note that parking spaces are limited and subject to availability.

Please note that children under 12 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCF

Location

Guest Reviews

8.5
Based on 1652 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.75
Room Quality: 7
Amenities: 9
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 9.75
S
solange • couple • fr
10
2026-10-31 • via Nuitee
T
Thierry • extended_group • fr
9
2026-10-31 • via Nuitee
A
abigail • couple • es
10
2026-10-28 • via Nuitee
K
kossi dodzi • family_with_children • fr
8
2026-10-27 • via Nuitee
L
Lucile • couple • fr
7
Pros:

L'emplacement, tout proche de la vieille ville et le calme ainsi que la décoration moderne et agréable. Le personnel charmant.

Cons:

Nous avons eu froid dans notre chambre car le chauffage collectif n'avait pas été lancé malgré le froid. La literie, notamment les oreillers, n'était pas confortable. La salle de bain était defraichie par endroit.

2026-10-27 • via Nuitee
F
Freddy • couple • be
6
We boeken regelmatig bij Accor en bij voorkeur en Mercure. en dit is de minste kamer die wij al gehad hebben,
Cons:

Te kleine kamer, tapijt in de kamer is niet hygiënisch.
Raam kon niet open,
De producten aangeboden in de badkamer bevatten honing en als je allergisch bent is dat een probleem.
Er waren geen andere producten aanwezig bij navraag aan de balie.
Het ontvangst en het avondeten waren wel zeer goed.

2026-10-27 • via Nuitee
G
Giret • couple • fr
7
je n'y reviendrais pas.
Pros:

emplacement, buffet du petit-déjeuner, personnels très aimables.

Cons:

pas de chauffage, rénovation sdb pas au niveau, places de parking trop petites, décoration globale de l'hôtel dépassée, chaines tv

2026-10-25 • via Nuitee
L
léna • family_with_children • fr
7
Bon séjour mais hôtel vieillissant, rapport qualité prix pas vraiment satisfaisant..
Pros:

Le personnel, la literie, l’emplacement, le petit déjeuner.

Cons:

La vétusté de certains équipements par rapport au prix de la chambre.

2026-10-25 • via Nuitee
E
Eric • solo_traveller • be
4
Goed voor 1 nacht.
Pros:

Locatie

Cons:

Het is een oud afgeleefd hotel, het diner was ook van bedenkelijke kwaliteit . De prijs/ kwaliteit ratio zit fout. Het is 25 % te duur.

2026-10-25 • via Nuitee
C
Colleen • extended_group • ie
8
2026-10-25 • via Nuitee
E
Eric • family_with_children • fr
7
Bon établissement
Pros:

Proximité des remparts

Cons:

Petit déjeuner moyen

2026-10-24 • via Nuitee
N
naty • solo_traveller • sk
10
Pros:

Posizione comoda per visitare la cite, struutura accogliente e pulita. Un gradevole soggiorno

2026-10-24 • via Nuitee
A
Arnaud • family_with_children • fr
10
2026-10-23 • via Nuitee
J
Jack • couple • gb
8
Very enjoyable stay and well recommened if you are in this area.
Pros:

The hotel was pet friendly at no extra charge and the location was perfect being walking distanc to the medìeval citadel and old town

Cons:

Better dinner menu selection

2026-10-21 • via Nuitee
M
Mathieu • family_with_children • fr
10
Un hôtel très agréable
Pros:

Le buffet du petit-déjeuner et la prévenance du personnel.

Cons:

Ras

2026-10-20 • via Nuitee
C
cyril • family_with_children • fr
8
Très bon séjour
Pros:

Établissement idéalement situé pour visiter Carcassonne et la cité à pied. Celui ci est tout confort et les équipes vraiment très très aimable..
Nous recommandons cette hôtel.

Cons:

Petit point noir pour nous, lumière faible dans la chambre

2026-10-20 • via Nuitee
H
Hélène • couple • fr
8
Pros:

L'emplacement

2026-10-14 • via Nuitee
P
Petr • couple • cz
9
2026-10-13 • via Nuitee
M
María Teresa • family_with_children • es
9
2026-10-12 • via Nuitee
S
Sandra • family_with_children • es
10
2026-10-12 • via Nuitee