DoubleTree by Hilton London Elstree

Hotels
Doubletree by Hilton
7.7 (1689 reviews)
Barnet By Pass , Borehamwood , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious and comfortable rooms
Cons:
Poor customer service
Issues with breakfast
Temperature control problems

Categories

Cleanliness
7.28
As mentioned in reviews, the cleanliness was noted positively, but some issues with room temperature and maintenance were highlighted.
Service
7.75
Staff were described as friendly, but there were significant issues regarding responsiveness to guest requests.
Location
8.29
Guests generally appreciated the location, especially its convenience.
Room Quality
7.74
The rooms were reported as spacious and modern, but there were complaints regarding temperature control and some lacking amenities.
Amenities
7.27
Amenities were mentioned but with some concerns about missing items such as refrigerators.
Value for Money
8.73
Overall perceived as good value given the spacious and modern rooms.
Food and Beverage
6.78
Negative comments were made about breakfast availability and quality.
Overall Experience
7.75
Experiences varied, with some guests disappointed by service aspects but enjoyed their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:59

Property Description

Convenient Location
Located just off the A1, the Doubletree by Hilton London Elstree is perfectly situated for easy access to popular attractions like Wembley Stadium and the Warner Brothers Harry Potter Studio.

Modern Amenities
Each room at the hotel is equipped with modern conveniences such as power showers, flat-screen TVs, and complimentary toiletries, ensuring a comfortable stay for all guests.

Dining and Leisure Options
Guests can enjoy a meal at Chaplin’s Restaurant or unwind with a drink at the bar and spacious lounge, providing a relaxing atmosphere for both dining and socializing.

Book your stay at the Doubletree by Hilton London Elstree for a convenient and comfortable experience during your visit to London.

Important information:

Please note that when booking a standard room, the room type is subject to availability and cannot be guaranteed.

There is a charge of £35.00 per dog per room (nonrefundable, per stay).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Property Video

Guest Reviews

7.7
Based on 1689 reviews
Cleanliness: 7.28
Service: 7.75
Location: 8.29
Room Quality: 7.74
Amenities: 7.27
Value for Money: 8.73
Food and Beverage: 6.78
Overall Experience: 7.75
A
Angela solo_traveller gb
2
We expected better from Hilton
Pros:

Good location. Good size room.

Cons:

Room air con was not working. A small portable air con machine was provided but was too small for the size of the room so not very effective. This was a particular problem given the excessive heat at the time of our stay. The air con unit was also loud and had to be turned off so we could sleep. None of us slept due to the heat and noise from outside.
My daughter had the pull out sofa bed and the mattress was comparable to sleeping on plastic bottles.
I advised staff of our experience in the morning at checkout and was offered appologies and a coffee which we didn't accept as we were late leaving due to the long wait to checkout while staff dealt with a phone call. Having stayed at several Hilton hotels we expected better. We should have saved money by booking a local budget hotel instead.

2026-07-25 via Nuitee
D
Dipak solo_traveller gb
1
2026-07-24 via Nuitee
R
Roy couple gb
8
2026-07-22 via Nuitee
A
Afreen couple gb
8
2026-07-21 via Nuitee
D
Debbie couple gb
10
Wonderful hotel,highly recommend for a local stay
2026-07-19 via Nuitee
H
Harry couple gb
10
Lovely
Pros:

Check in desk staff was excellent

Cons:

Nothing I can think of

2026-07-19 via Nuitee
R
Robert solo_traveller gb
9
Pros:

Everything was perfect. What a great location near the 107 bus to northern line tube if you're coming from the north to visit London

Cons:

Nothing

2026-07-18 via Nuitee
A
Ann solo_traveller gb
8
Lovely comfortable hotel with amazing staff.
Pros:

The hotel was ideally situated for an overnight stay. This was my second time of booking and found it more friendly than the last visit. As a single woman visiting, it was important that I felt safe and secure. From the receptionist, room service, bar and restaurant staff and even a maintenance man, the service was outstanding.

Cons:

Air conditioners would have been ideal, but the electric fans that were provided were acceptable.

2026-07-18 via Nuitee
S
Stephan family_with_children gb
5
Good stay, no Aircon made it almost impossible to sleep. A lot of noise from downstairs
Cons:

No air conditioning heat in the virtually unbearable

2026-07-16 via Nuitee
D
David solo_traveller gb
7
Mixed bag.
Pros:

Pleasant staff . Good breakfast. Internally architecture was interesting.

Cons:

Rule about breakfast. Reduced price only if booked in advance.
Shower base series of black spots. Made it look dirty. (Room 133)
Unpleasant window view .
Had to ask for towels for two of us. Only one bath and hand towel.
No fridge in room. eg to keep our liquids cool.

2026-07-14 via Nuitee
J
Joris solo_traveller nl
8
Aangenaam
Pros:

Mooie uitvalsbasis om naar Londen centraal te gaan, erg behulpzaam personeel

Cons:

Nvt

2026-07-14 via Nuitee
R
Richard solo_traveller gb
7
Pros:

Nice clean hotel friendly staff

Cons:

Air conditioning not working in rooms

2026-07-13 via Nuitee
G
Gurbaksh couple gb
10
Perfect place to stay would definitely recommend to family and friends
Pros:

I had a fantastic stay at DoubleTree by Hilton. From the moment I arrived, I was made to feel genuinely welcome, and the service throughout my stay was excellent.

A special thank you to Balazs, who went above and beyond to make my visit memorable. He was incredibly friendly, professional, and attentive, always happy to help with a smile. His exceptional customer service really stood out and made a big difference to my overall experience.

The room was spotless, comfortable, and well equipped, and the hotel itself was clean and well maintained. I also enjoyed the delicious breakfast with plenty of choice. Every member of staff I encountered was welcoming, creating a warm and relaxing atmosphere.

Thank you to Balazs and the whole team for such a wonderful stay. I would highly recommend DoubleTree by Hilton and look forward to returning in the future.

2026-07-12 via Nuitee
R
Rinnah family_with_children gb
10
Excellent! Would definitely come back again.
Pros:

The property was clean and well looked after, I would like to thank Balazs. His service and hospitality was truly exceptional, and of all the hotels I’ve used. I’ve never experienced service like what Balazs provided. Nothing was too much trouble, he really did go above and beyond. He is a credit to the DoubleTree By Hilton.

2026-07-12 via Nuitee
A
Anya couple gb
6
Terrible aftercare!
Pros:

Clean and modern

Cons:

We left a football shirt behind by mistake and have messaged and called the hotel to see if we can pay them postage to send it back but we cannot get hold of anybody.

We also received a parking fine even though we paid the £5 on check in and we’re only parked there during our check in and out times.

And lastly, we didn’t get our arrival cookies even though the people in front of us and to the side of us did.

2026-07-11 via Nuitee
M
Matthew couple fr
1
Do not stay here if the weather is warm and you don’t like sleeping in an oven
Pros:

The location is good for purpose

Cons:

No air conditioning

2026-07-11 via Nuitee
M
Martyn solo_traveller gb
6
Pros:

Location

Cons:

No air con

2026-07-11 via Nuitee
J
John solo_traveller gb
9
2026-07-08 via Nuitee
A
Aboo couple gb
9
2026-07-07 via Nuitee
O
O couple gb
7
2026-07-07 via Nuitee