DoubleTree by Hilton London Elstree

Hotels
•
Doubletree by Hilton
7.7 (1747 reviews)
Barnet By Pass , Borehamwood , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious and comfortable rooms
Cons:
Poor customer service
Issues with breakfast
Temperature control problems

Categories

Cleanliness
7.28
As mentioned in reviews, the cleanliness was noted positively, but some issues with room temperature and maintenance were highlighted.
Service
7.75
Staff were described as friendly, but there were significant issues regarding responsiveness to guest requests.
Location
8.29
Guests generally appreciated the location, especially its convenience.
Room Quality
7.74
The rooms were reported as spacious and modern, but there were complaints regarding temperature control and some lacking amenities.
Amenities
7.27
Amenities were mentioned but with some concerns about missing items such as refrigerators.
Value for Money
8.73
Overall perceived as good value given the spacious and modern rooms.
Food and Beverage
6.78
Negative comments were made about breakfast availability and quality.
Overall Experience
7.75
Experiences varied, with some guests disappointed by service aspects but enjoyed their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:59

Property Description

Convenient Location
Located just off the A1, the Doubletree by Hilton London Elstree is perfectly situated for easy access to popular attractions like Wembley Stadium and the Warner Brothers Harry Potter Studio.

Modern Amenities
Each room at the hotel is equipped with modern conveniences such as power showers, flat-screen TVs, and complimentary toiletries, ensuring a comfortable stay for all guests.

Dining and Leisure Options
Guests can enjoy a meal at Chaplin’s Restaurant or unwind with a drink at the bar and spacious lounge, providing a relaxing atmosphere for both dining and socializing.

Book your stay at the Doubletree by Hilton London Elstree for a convenient and comfortable experience during your visit to London.

Important information:

Please note that when booking a standard room, the room type is subject to availability and cannot be guaranteed.

There is a charge of £35.00 per dog per room (nonrefundable, per stay).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

7.7
Based on 1747 reviews
Cleanliness: 7.28
Service: 7.75
Location: 8.29
Room Quality: 7.74
Amenities: 7.27
Value for Money: 8.73
Food and Beverage: 6.78
Overall Experience: 7.75
J
Julia • family_with_children • gb
10
Clean, lovely rooms
Pros:

The reception staff was amazing really friendly. A gentleman.

2026-09-19 • via Nuitee
P
Philip • solo_traveller • gb
9
Good
Cons:

When i arrived back late from a party there was no parking available due to a wedding at the hotel.
I had to park in a nearby street.
I had paid to park and was assured there would be space available.

2026-09-19 • via Nuitee
K
Kathryn • couple • gb
10
2026-09-19 • via Nuitee
R
Raghavendhar • family_with_children • gb
1
Terrible experience—trapped in the lift, emergency button failed, and my son suffered a panic attack. Please avoid this
Pros:

Near to queens Elizabeth grammar school

Cons:

Our experience at this hotel was extremely distressing.
My son and I became trapped in the lift. When I pressed the emergency button, the call appeared to connect to the hotel’s booking system, where I was asked to press a number for reservations instead of immediately being connected to emergency assistance.

My son suffered a panic attack as a result of the situation. He was unable to sleep for the entire night and, the following day, was so affected that he struggled with his grammar school entrance test.

This was an extremely frightening experience for both of us, and the way the emergency call was handled made an already serious situation even more distressing.

I strongly recommend that anyone considering staying here carefully considers the hotel’s emergency arrangements and how guests are supported if they become trapped in a lift.

For us, this was one of the worst hotel-booking decisions we have made.

2026-09-18 • via Nuitee
A
Aswin • couple • gb
10
2026-09-13 • via Nuitee
D
David • solo_traveller • gb
8
2026-09-13 • via Nuitee
S
Shah • couple • gb
10
2026-09-13 • via Nuitee
G
Gary • solo_traveller • gb
10
2026-09-12 • via Nuitee
S
Sara-Lee • solo_traveller • gb
7
2026-09-11 • via Nuitee
S
Sharon • couple • gb
6
Needs updating
Pros:

Location and staff in restaurant were amazing.

Cons:

We arrived and were told to wait to book in and then 8 other people came in and they were dealt with first!

2026-09-10 • via Nuitee
H
Helen • couple • gb
5
Expensive for very average stay
Pros:

Well situated for Elstree studios
Fathima on reception was great

Cons:

Very tired - felt more budget than a usual Doubletree
Breakfast was very poor

2026-09-10 • via Nuitee
S
Sam • solo_traveller • gb
8
Pros:

Breakfast and beds

Cons:

Would have liked a fridge in the room

2026-09-06 • via Nuitee
H
Himesh • solo_traveller • gb
10
Great breakfast
Pros:

Clean and amazing good quality breakfast

2026-09-06 • via Nuitee
G
Glenn • couple • gb
9
2026-09-06 • via Nuitee
D
Dharminy • family_with_children • gb
5
Lovely hotel but very rude staff
Pros:

Beds comfortable. Renovated so rooms were nice

Cons:

Rude staff - met with a lady called Fathima when I arrived and she was very rude - trying to be difficult and saying no early check in was against unless you paid £10 per hour which I found unusual as normally they give you the room without charge if it’s ready. I found her very rude throughout the conversation. When I tried to enter my reg to park my car she barked at me and told me to stop and wait until she allowed me. Not a nice person. When I was leaving I asked the gentleman at desk if there was any form of express check out or if I could just leave me key on the desk as there was a queue and I was in a hurry, he said well what else would you have to to in a condescending way.
When I was waiting for the room we decided to have a coffee in the bar - I waited 30 mins for my coffee to arrive and it still hadn’t so I had to complain and they finally brought me my coffees.
All in all bad/very rude staff but a nice hotel.

2026-09-06 • via Nuitee
P
Patricia-Astrid • couple • ro
10
Pros:

Comfortable bed, clean bed linens, clean bathrooms. Good experience!

2026-09-06 • via Nuitee
L
Lucy • couple • gb
10
An enjoyable stay
Pros:

The staff were brilliant and couldn’t do enough!

Cons:

.

2026-09-05 • via Nuitee
C
Cecilia • couple • gb
10
Wonderful
Pros:

Welcoming staff. Good food. Comfy room and beds

Cons:

Was looking for room/ facilities guide and realised too late that it was QR codes. But that’s probably just my age.

2026-09-04 • via Nuitee
U
Uaeuk • solo_traveller • ae
10
2026-09-04 • via Nuitee
B
Beverley • couple • gb
7
Very adequate stay
Pros:

Price and location

Cons:

Double bed was too small

2026-09-04 • via Nuitee