The Brighton Hotel Sydney - Mgallery Collection

Hotels
•
MGallery
7.9 (2908 reviews)
Cnr Grand Pde And Princess Street, Brighton Le Sands, , Sydney , AU
+61 2 9556 5111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location and sea view
Spacious rooms with large bathrooms and balconies (as reported)
On-site Benetti restaurant and standout cocktail
Underground parking available
One reviewer would rebook and recommends the hotel
Cons:
Did not receive the room/bathroom facilities booked (booking mismatch)
Poor cleanliness in one stay: dead bugs, hair, dirty outdoor furniture
Duty manager dismissive; promised in-room drinks were not delivered
Only one of four lifts operating during stay
Cold hot breakfast items; some staff unfriendly or cold service; uncomfortable restaurant seating

Categories

Cleanliness
4
Significant negative comments in one review: dead bugs on the floor, hair and debris in the bathtub, filthy outdoor furniture and unprepared outdoor area. A second review praised room cleanliness, but the severe issues reported justify a low cleanliness score.
Service
7.1
Mixed service: duty manager was dismissive and promised drinks that never arrived; lift availability was poor (only one of four working). Some staff (breakfast team) were friendly. Overall mixed-to-okay service, with notable service failures that reduced the score.
Location
10
Consistently praised: sea view and very good location reported in both reviews; proximity to shops/Coles and easy access highlighted.
Room Quality
9
Mixed impressions: one guest received a room that didn't match the booked bathroom and felt misrepresented by photos, while another described very spacious rooms with a large bathroom, walk-in shower and balcony. Overall room quality is strong but with occasional mismatches.
Amenities
6.5
Mixed amenities: parking in underground garage (45 AUD/day) noted positively; restaurant and ice-cream tied to the hotel had mixed reviews. Major negatives include only one lift operating and poorly maintained outdoor furniture/areas.
Value for Money
7.9
Standard quality for this hotel tier.
Food and Beverage
9.7
Mixed but strong: breakfast was reported cold by one guest, and promised in-room drinks were not delivered; however, the on-site Benetti restaurant received very high praise (excellent food and a standout cocktail), driving an overall strong F&B score.
Overall Experience
9
Conflicting overall impressions: one reviewer described an extremely disappointing stay due to booking and cleanliness issues, while another would happily rebook and recommends the hotel. On balance the strong positives (location, room quality for many guests, and standout F&B) outweigh isolated severe failures for a higher aggregated overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Beachfront Location

Modern Design and Spacious Rooms

Convenient Amenities and Dining Options

Experience the ultimate beachfront getaway at Novotel Sydney Brighton Beach. Enjoy modern and spacious rooms with private balconies offering stunning views. Indulge in a buffet breakfast at Bayside Cafe or opt for In-Room Dining any time of day. While some facilities are under refurbishment, our team ensures minimal disruption to your stay. Explore the vibrant Brighton Beach area with its array of dining options and shops. Only a short drive from Sydney Airport, convenience meets luxury at our hotel. Book now for a memorable beachside retreat.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Up to 2 children (15 years and under) stay free when sharing with parents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

7.9
Based on 2908 reviews
Cleanliness: 4
Service: 7.1
Location: 10
Room Quality: 9
Amenities: 6.5
Value for Money: 7.9
Food and Beverage: 9.7
Overall Experience: 9
J
John • solo_traveller • au
10
2026-11-07 • via Nuitee
H
humberto • family_with_children • us
10
Pros:

above my expectations.

Cons:

Street noise was annoying.

2026-11-07 • via Nuitee
A
Alison • couple • au
6
Fun but hit and miss on the communication
Pros:

I am an Accor member and was overcharge for the breakfast even after advising I was

Cons:

We requested a later check out but was still called at the room asking when we were checking out

2026-11-07 • via Nuitee
R
Rachel • solo_traveller • au
6
Enjoyable, a lovely hotel but a bit noisy
Pros:

The staff were lovely, really helpful. The pool and common areas were lovely, very light and spacious and attractively designed.

Cons:

The room was spacious had a beautiful view and good facilities and was very clean. The bed felt a bit over-used and was quite saggy. There was a lot of noise, even when the balcony door was shut. Upon closer inspection, the seals at either end had either worn away or the window/door was badly fitted. There was also a lot of noise from other rooms. The bathroom could have benefitted from some basics, such as shower caps, cotton pads etc. Re the breakfast, it would have been nice to have fresh coffee instead of a coffee machine and the pastries were cold and hard.

2026-11-05 • via Nuitee
J
Jonathon • couple • au
10
2026-11-05 • via Nuitee
J
Jacqueline • solo_traveller • au
7
2026-11-05 • via Nuitee
V
Viktor • family_with_children • au
9
2026-11-03 • via Nuitee
K
Kimberley • couple • au
1
Beautiful location terrible customer service.
Pros:

Beautiful room and location but the customer service is terrible .

Cons:

We stayed here on our wedding night and after making multiple calls to room service for items they would never come. I also requested three times to staff, call and follow ups that the room be made up before we get back from our wedding reception as I got ready in the hotel with my team and wanted to return with my husband to a clean and tidy room.

Came back with an un cleaned room and no fresh towels. So we spend the first part at 1am trying to get fresh towels and clean amenities sent up.

2026-11-02 • via Nuitee
N
Natalie • solo_traveller • au
9
Great location for work and loved that everything I needed was at the resort.
Pros:

the room and view were so lovely. I loved the look and feel of the resort. All the food and beverage options were great too!

Cons:

That I couldn't load netflix onto the TV.

2026-11-02 • via Nuitee
M
Maddy • couple • gb
10
2026-11-01 • via Nuitee
A
Ali • couple • au
10
2026-11-01 • via Nuitee
M
Manveer • family_with_children • au
10
2026-11-01 • via Nuitee
S
Sahnewalia • family_with_children • au
10
2026-11-01 • via Nuitee
L
Lisa • couple • au
10
2026-10-29 • via Nuitee
S
Sam • couple • au
1
A disappointing stay marked by an unfulfilled booking, poor cleanliness and inadequate service.
Pros:

The view and location

Cons:

You’re right—that version was too casual. Here’s a more polished version that still sounds like a real person wrote it:

Our recent stay at The Brighton in Brighton-Le-Sands was extremely disappointing. We did not receive the room we booked, the room we were given was poorly presented, and our concerns were not handled appropriately.

On arrival, we were advised that we had been given a complimentary upgrade. However, the room did not include the bathroom facilities we had specifically booked. When we raised this, we were told there were no rooms available that matched our booking. We booked that room for its facilities, and describing the alternative as an upgrade did not make up for losing them.

Had we been made aware of these issues before our arrival, particularly the change to the bathroom facilities, we would not have stayed at the hotel.

The room also looked significantly different from the hotel’s online images. When we raised this with the duty manager, they explained that hotels commonly misrepresent rooms in their photographs and that it was normal for the room to look different from what had been advertised. We found this response dismissive and unacceptable.

The cleanliness and presentation of the room were also well below expectations. There were dead bugs on the floor and hair and debris in the bathtub. The outdoor area was scattered with mulch and dirt, while the chairs and cushions were filthy and had been left disassembled or overturned. It was not in a condition that suggested it had been prepared for guests. We have photos documenting these issues.

At around 5:15 pm, the duty manager offered to send champagne and beer to our room in response to our concerns. The drinks never arrived. When we followed this up several hours later, the manager attributed the issue to problems with the lifts. Only one of the hotel’s four lifts was operating throughout our stay.

Breakfast was also disappointing, with every hot food item we tried being cold.

2026-10-29 • via Nuitee
J
Jasmine • family_with_children • gb
10
2026-10-27 • via Nuitee
D
Duschko • couple • ch
8
Schönes Hotel mit bedingt freundlichem Personal
Pros:

Sehr gut gelegen, Blick aufs Meer. die Nähe zum Meer, Coles wäre 200 m in der Nähe bis 23 Uhr offen, falls man was braucht. Benetti war gutes italienisches Restaurant. Das Eis in der Eisdiele die zum Hotel gehört, wurde uns empfohlen vom Hotelpersonal war aber nicht wirklich gut. Das Softeis war unterdurchschnittlich.

Das Hotelzimmer generell war sehr gut, sehr geräumig, grosses Bad mit begehbarer Dusche und Badewanne war sehr gut. Ein kleiner Balkon mit Blick aufs Meer alles bestens. In der Tiefgarage Parkmöglichkeiten für 45 AUD pro Tag auch bestens.

Ich würde dieses Hotel wieder buchen und kann es empfehlen.

Cons:

Als wir ankamen waren ca. 4 Personen hinter dem Frontdesk. Sie waren nicht wirklich freundlich, fast schon arrogant geschaut. Womöglich liegt es daran, dass wir den ganzen Tag gearbeitet haben und nicht wie 5-Sterne Gäste ausgesehen haben. Das hat mich sehr gestört. Dann sind wir immer wieder Mitarbeitern begegnet in den Gängen, die haben nicht wirklich freundlich gegrüsst. Frühstück waren sie freundlich, und Frontdesk eher unterkühlt freundlich.

Als wir im Benettis essen waren, lief an mir der Souschef vorbei ich schaute ihn freundlich an und er schaute mich ernst zurück. Das sind einfach no gos. Die Freundlichkeit JEDES EINZELNEN ist ein Muss in einem 5-Sterne Hotel, ausnahmslos jede angestellte Person sollte lächeln, das war das grösste Manko im Hotel.

Die Stühle im Benettis Restaurant sind eine Zumutung. Meine Frau und ich hatten nach dem Abendessen keine Rückenmassage mehr nötig. Dass Essen im Benettis war sehr gut, der Cocktail quatro Orange, vermutlich der beste Cocktail den ich je hatte. Eine Kreation des Hauses. Als Benettis als Restaurant empfehlenswert mit Vorbehalt der Sitzqualität.

2026-10-26 • via Nuitee
D
Danny • couple • au
8
2026-10-26 • via Nuitee
A
ANTHONY • couple • au
10
2026-10-25 • via Nuitee
G
Gina • family_with_children • au
10
Pros:

The hotel has been renovated nicely and the amenities are great. The hotel was very accommodating with all our requests and helped make our stay memorable for our daughters wedding.

2026-10-25 • via Nuitee