Microtel Inn & Suites Newport News

Hotels
Microtel Inns & Suites
6.8 (664 reviews)
501 Operations Drive , Newport News , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Room maintenance problems
Pest problems

Categories

Cleanliness
4.94
Multiple reviews mention issues with cleanliness, such as hair in the shower and roaches.
Service
8.91
Many reviews highlight the helpfulness and friendliness of the staff.
Location
7.45
Conveniently located off the interstate, which is a positive aspect.
Room Quality
5.9
Several reviews noted that the rooms were run down and had maintenance issues.
Amenities
6.43
Some conveniences mentioned, but overall feedback is mixed regarding quality.
Value for Money
7.39
Reasonable pricing reported, but quality concerns impact the perceived value.
Food and Beverage
6.44
Breakfast offerings are described as inadequate.
Overall Experience
6.91
Mixed sentiments overall, with notable issues overshadowing some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 07:47

Property Description

Convenient Location
Situated just 2 miles from Newport News International Airport and 13 miles from Busch Gardens, our Newport News hotel offers easy access to key attractions.

Comfortable Accommodations
Each room at Microtel Inn & Suites Newport News is thoughtfully designed with cable TV, a desk, and a refrigerator, providing a cozy stay with bright colors and a window seat.

Amenities for a Relaxing Stay
Enjoy complimentary Wi-Fi, access to the fitness center, business center, and laundry facilities during your stay. Start your day right with a free breakfast before exploring nearby Colonial National Historical Park and Patrick Henry Mall.

Book your stay at Microtel Inn & Suites Newport News now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 664 reviews
Cleanliness: 4.94
Service: 8.91
Location: 7.45
Room Quality: 5.9
Amenities: 6.43
Value for Money: 7.39
Food and Beverage: 6.44
Overall Experience: 6.91
C
Carmen solo_traveller us
6
Pros:

Good location

Cons:

Yhe rooms are very minimalist.
No plugs near the bed to plug the CPAP or chargers

2026-08-21 via Nuitee
L
Lance solo_traveller us
1
Pros:

Nothing really

Cons:

The elevator didn't work when I stayed there.

2026-08-20 via Nuitee
T
Tia solo_traveller us
4
Pros:

The shower

Cons:

The bugs

2026-08-18 via Nuitee
I
Israel solo_traveller us
4
2026-08-18 via Nuitee
R
Ricardo solo_traveller us
8
2026-08-14 via Nuitee
R
Ricardo solo_traveller us
7
2026-08-14 via Nuitee
H
Hector solo_traveller us
2
Cons:

Roaches

2026-08-12 via Nuitee
A
Anthony solo_traveller us
5
Good location, lousy facilities
Pros:

It was okay. Good location.

Cons:

Breakfast had limited items, elevator didn't work.

2026-08-09 via Nuitee
H
Holsey solo_traveller us
3
Accommodations very disappointing O
Pros:

The Staff. Donna, at check in and very accommodating. Needed wheelchair access. Elevator NOT WORKING
She was able to work out a room on first floor for us. Thank you Donna!

Cons:

Room smelled musty.. Overall cleanliness lacking.

2026-08-09 via Nuitee
H
Harry couple us
4
It was OK.
Pros:

Unremarkable.

Cons:

Cleanliness and upkeep

2026-08-07 via Nuitee
M
Milton couple us
7
2026-08-03 via Nuitee
T
taylor couple us
3
This Hotel has potential if they would just show a little consideration for the mental aspect of staying in a room where
Pros:

It was close to where I wanted to be.

Cons:

Elevator was broken and I had to walk up and down the stairs for 4 days. We killed 2 roaches in the room. The person sleeping in the room next to us snored so loud we thought he was in the room with us. The mirror headboard (really).

2026-08-02 via Nuitee
S
Sunshine1955 solo_traveller us
7
2026-08-02 via Nuitee
H
Harv59s solo_traveller us
7
Disappointing
Pros:

The location was good for our travel beeds. The shower and bathroom was clean and shower had great water pressure.

Cons:

I can live with a broken elevator. The bed was horrible. The foor may have been softer. And pillows were to small and way to soft. The breakfast area is way too small.

2026-08-02 via Nuitee
M
Michael family_with_children us
3
Bad stay
Pros:

. . The two females at the front desk were the only good part of the stay. They were very nice

Cons:

Room was very smelly like moldy and smelt like smoke. The floor was nasty and greasy. The bathroom smelt horrible and hair all in the shower. Bathroom floor slippery and greasy. Left our towels by the front door like I was told for replacement and came back to the room later that night. No new rags or towels and the room wasn't even touched.

2026-07-24 via Nuitee
D
Deja couple us
6
Not saying the hotel needs to be shut down or closed but SOMETHING NEEDS TO BE DONE!
Pros:

The staff were very welcoming and friendly. The location was good as well, we wasn’t far from stores or restaurants (mall was across the street)

Cons:

Overall it needs to be cleaned better and an exterminator.
Bed sheets were thin, mold in the refrigerator, microwave not clean, and had roaches in my bathroom :(. Also the elevator and drink machines were out of order. Didn’t know what to expect but it definitely wasn’t this.

2026-07-20 via Nuitee
R
Rhonda family_with_children us
7
2026-07-19 via Nuitee
C
Claudia solo_traveller us
9
Pros:

Room was cozy and just enough for me. Great location for my needs. Will stay again.

Cons:

Elevator was down, but I was fortunately able to get a room downstairs. I have a knee replacement. Bathtub could use a little scrubbing.

2026-07-17 via Nuitee
W
Walter couple us
1
Would never stay here again
Pros:

Not a whole lot

Cons:

Hate shipping in the hallway toilets don’t flush correctly. Air conditioning went out too many other things to explain.

2026-07-16 via Nuitee
J
John solo_traveller us
2
Disappointed, but made it work.
Pros:

Mall accross the street.

Cons:

I am pretty easy going. Usually don't say too much. Two roaches in bathroom. Bed bug in bed. Hotel was dirty and elevator was broken. Hotel needs to be remolded and soon. Just not good for the location where it was.

2026-07-13 via Nuitee