Microtel Inn & Suites Newport News

Hotels
•
Microtel Inns & Suites
6.8 (642 reviews)
501 Operations Drive , Newport News , us
+1 757-525-4688

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Room maintenance problems
Pest problems

Categories

Cleanliness
4.94
Multiple reviews mention issues with cleanliness, such as hair in the shower and roaches.
Service
8.91
Many reviews highlight the helpfulness and friendliness of the staff.
Location
7.45
Conveniently located off the interstate, which is a positive aspect.
Room Quality
5.9
Several reviews noted that the rooms were run down and had maintenance issues.
Amenities
6.43
Some conveniences mentioned, but overall feedback is mixed regarding quality.
Value for Money
7.39
Reasonable pricing reported, but quality concerns impact the perceived value.
Food and Beverage
6.44
Breakfast offerings are described as inadequate.
Overall Experience
6.91
Mixed sentiments overall, with notable issues overshadowing some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 07:47

Property Description

Convenient Location
Situated just 2 miles from Newport News International Airport and 13 miles from Busch Gardens, our Newport News hotel offers easy access to key attractions.

Comfortable Accommodations
Each room at Microtel Inn & Suites Newport News is thoughtfully designed with cable TV, a desk, and a refrigerator, providing a cozy stay with bright colors and a window seat.

Amenities for a Relaxing Stay
Enjoy complimentary Wi-Fi, access to the fitness center, business center, and laundry facilities during your stay. Start your day right with a free breakfast before exploring nearby Colonial National Historical Park and Patrick Henry Mall.

Book your stay at Microtel Inn & Suites Newport News now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.8
Based on 642 reviews
Cleanliness: 4.94
Service: 8.91
Location: 7.45
Room Quality: 5.9
Amenities: 6.43
Value for Money: 7.39
Food and Beverage: 6.44
Overall Experience: 6.91
M
Michael • family_with_children • us
3
Bad stay
Pros:

. . The two females at the front desk were the only good part of the stay. They were very nice

Cons:

Room was very smelly like moldy and smelt like smoke. The floor was nasty and greasy. The bathroom smelt horrible and hair all in the shower. Bathroom floor slippery and greasy. Left our towels by the front door like I was told for replacement and came back to the room later that night. No new rags or towels and the room wasn't even touched.

2026-07-24 • via Nuitee
D
Deja • couple • us
6
Not saying the hotel needs to be shut down or closed but SOMETHING NEEDS TO BE DONE!
Pros:

The staff were very welcoming and friendly. The location was good as well, we wasn’t far from stores or restaurants (mall was across the street)

Cons:

Overall it needs to be cleaned better and an exterminator.
Bed sheets were thin, mold in the refrigerator, microwave not clean, and had roaches in my bathroom :(. Also the elevator and drink machines were out of order. Didn’t know what to expect but it definitely wasn’t this.

2026-07-20 • via Nuitee
R
Rhonda • family_with_children • us
7
2026-07-19 • via Nuitee
C
Claudia • solo_traveller • us
9
Pros:

Room was cozy and just enough for me. Great location for my needs. Will stay again.

Cons:

Elevator was down, but I was fortunately able to get a room downstairs. I have a knee replacement. Bathtub could use a little scrubbing.

2026-07-17 • via Nuitee
W
Walter • couple • us
1
Would never stay here again
Pros:

Not a whole lot

Cons:

Hate shipping in the hallway toilets don’t flush correctly. Air conditioning went out too many other things to explain.

2026-07-16 • via Nuitee
J
John • solo_traveller • us
2
Disappointed, but made it work.
Pros:

Mall accross the street.

Cons:

I am pretty easy going. Usually don't say too much. Two roaches in bathroom. Bed bug in bed. Hotel was dirty and elevator was broken. Hotel needs to be remolded and soon. Just not good for the location where it was.

2026-07-13 • via Nuitee
L
LaRhonda • solo_traveller • us
1
I didn’t like my stay
Pros:

Nothing

Cons:

The floor in my room was dirty, the room was small the remote to the tv wasn’t working, the bathroom was dirty, and it was hair on clean towels

2026-07-13 • via Nuitee
J
Jamison • solo_traveller • us
1
Ended up leaving right after check in and got another hotel
Pros:

Nothing

Cons:

The room was dirty, smelled of mold, had stains on the sheets, rust and dirt on the refrigerator, and the floors were dirty

2026-07-12 • via Nuitee
R
Robert • couple • us
1
Low Rates with even Lower accommodations…
Pros:

The lady who checked me in was very nice.

Cons:

The tv is 20 years old and doesn’t even have an HDMI port. The elevator was broken all week. The breakfast was minimal and literally stale. The sink snapped off and couldn’t use the water. It is beyond dated and used to an uncomfortable degree.

2026-07-11 • via Nuitee
J
Juan • extended_group • us
7
Pros:

Location for visit and close to restaurant and stores

Cons:

Update for appliance or cleanliness. Rooms a lot smaller than other locations.

2026-07-07 • via Nuitee
J
Jason • couple • us
8
2026-07-05 • via Nuitee
M
Means • family_with_children • us
4
It was not good
Cons:

Roaches in the room they were suppose to put us and my granddaugther and kids next to each other they put her up on second floor and then when we got there they said the elevator didnt work and she had to pack all her stuff up the stairs

2026-07-03 • via Nuitee
R
Ryan • solo_traveller • us
10
2026-07-02 • via Nuitee
M
Madrigal • solo_traveller • us
1
Pros:

Not much

Cons:

When I arrived, there was a cockroach and a worm right at the door inside the room.Like they hadn't even been cleaned. Does front desk lady was acting high?And dressed inappropriately, also, when I got into the room, the mold smell that I had to endure the entire stay started making me sick.I have pictures of everything.

2026-07-01 • via Nuitee
J
Jerrell30 • solo_traveller • us
10
2026-07-01 • via Nuitee
C
Curtis • solo_traveller • us
10
2026-06-30 • via Nuitee
P
Phillip • couple • us
8
2026-06-28 • via Nuitee
J
John • solo_traveller • us
10
Feels like Mom-
Pros:

Love the Micro hotel vibe-

2026-06-28 • via Nuitee
P
Phillip • couple • us
8
2026-06-28 • via Nuitee
S
Sheso_bella • couple • us
10
Pros:

Booked this hotel for my son. The front desk person was so nice to him. I can’t remember her name but Thank you.

2026-06-27 • via Nuitee