Microtel Inn & Suites Newport News

Hotels
•
Microtel Inns & Suites
6.8 (664 reviews)
501 Operations Drive , Newport News , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Room maintenance problems
Pest problems

Categories

Cleanliness
4.94
Multiple reviews mention issues with cleanliness, such as hair in the shower and roaches.
Service
8.91
Many reviews highlight the helpfulness and friendliness of the staff.
Location
7.45
Conveniently located off the interstate, which is a positive aspect.
Room Quality
5.9
Several reviews noted that the rooms were run down and had maintenance issues.
Amenities
6.43
Some conveniences mentioned, but overall feedback is mixed regarding quality.
Value for Money
7.39
Reasonable pricing reported, but quality concerns impact the perceived value.
Food and Beverage
6.44
Breakfast offerings are described as inadequate.
Overall Experience
6.91
Mixed sentiments overall, with notable issues overshadowing some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 07:47

Property Description

Convenient Location
Situated just 2 miles from Newport News International Airport and 13 miles from Busch Gardens, our Newport News hotel offers easy access to key attractions.

Comfortable Accommodations
Each room at Microtel Inn & Suites Newport News is thoughtfully designed with cable TV, a desk, and a refrigerator, providing a cozy stay with bright colors and a window seat.

Amenities for a Relaxing Stay
Enjoy complimentary Wi-Fi, access to the fitness center, business center, and laundry facilities during your stay. Start your day right with a free breakfast before exploring nearby Colonial National Historical Park and Patrick Henry Mall.

Book your stay at Microtel Inn & Suites Newport News now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 664 reviews
Cleanliness: 4.94
Service: 8.91
Location: 7.45
Room Quality: 5.9
Amenities: 6.43
Value for Money: 7.39
Food and Beverage: 6.44
Overall Experience: 6.91
K
Kevin • extended_group • us
1
Don’t go here- has cockroaches
Pros:

Didn’t stay - had cockroaches - now fighting to get money back!

Cons:

Dead and alive coach roaches, and the staff just said, “the rain brought them in!” Gross

2026-09-14 • via Nuitee
E
Eddie • solo_traveller • us
2
Terrible
Pros:

Nothing

Cons:

Too small the size of the room

2026-09-13 • via Nuitee
K
Kevin • couple • us
7
2026-09-11 • via Nuitee
M
mariah • solo_traveller • us
4
I had high hopes for the hotel but i was disappointed. If the cleaning was better i’d start again.
Pros:

I liked the staff everyone was welcoming and helpful. Offered me a better room for my stay. I liked the shower pressure and the air conditioner.

Cons:

I booked a queen bed walk in shower and the first room i got the bed was dirty hair was all in the blankets. I walked the room and it looked and felt like it wasn’t swept. I then called for a better room and they got me a better one. I walked the room the bathroom had been swept but they left all the trash behind the bathroom door. The shower still had hair on the walls and all 4 corners of the shower. The bed was broken at the end so it made a terrible sound everyone i say on it. The light switches would work but then they wouldn’t a few hours later.

2026-09-09 • via Nuitee
J
Jessica Pittman • solo_traveller • us
9
2026-09-07 • via Nuitee
M
Milton • couple • us
9
2026-09-07 • via Nuitee
J
Jessica Pittman • solo_traveller • us
10
Pros:

Everything is good

Cons:

I dislike the young girl she had a attitude problem when a person ask her question

2026-09-07 • via Nuitee
S
Solo • solo_traveller • us
6
I don’t think I will come back.
Pros:

The staff

Cons:

There were lots of bugs including a sizable cockroach in our room. Breakfast was the worst among all the hotels I’ve stayed.

2026-09-06 • via Nuitee
R
rowland • couple • us
7
2026-09-05 • via Nuitee
T
Theron • couple • us
10
2026-09-02 • via Nuitee
V
Vasiliy • solo_traveller • us
7
2026-08-30 • via Nuitee
C
Carmen • solo_traveller • us
6
Pros:

Good location

Cons:

Yhe rooms are very minimalist.
No plugs near the bed to plug the CPAP or chargers

2026-08-21 • via Nuitee
L
Lance • solo_traveller • us
1
Pros:

Nothing really

Cons:

The elevator didn't work when I stayed there.

2026-08-20 • via Nuitee
T
Tia • solo_traveller • us
4
Pros:

The shower

Cons:

The bugs

2026-08-18 • via Nuitee
I
Israel • solo_traveller • us
4
2026-08-18 • via Nuitee
R
Ricardo • solo_traveller • us
8
2026-08-14 • via Nuitee
R
Ricardo • solo_traveller • us
7
2026-08-14 • via Nuitee
H
Hector • solo_traveller • us
2
Cons:

Roaches

2026-08-12 • via Nuitee
H
Holsey • solo_traveller • us
3
Accommodations very disappointing O
Pros:

The Staff. Donna, at check in and very accommodating. Needed wheelchair access. Elevator NOT WORKING
She was able to work out a room on first floor for us. Thank you Donna!

Cons:

Room smelled musty.. Overall cleanliness lacking.

2026-08-09 • via Nuitee
A
Anthony • solo_traveller • us
5
Good location, lousy facilities
Pros:

It was okay. Good location.

Cons:

Breakfast had limited items, elevator didn't work.

2026-08-09 • via Nuitee