Microtel Inn & Suites Newport News

Upon arrival and checking in I viewed people wandering around. The window coverings from the outside of the building in most of the rooms were open and dirty. It looked a mess! But went in because I prepaid and thought maybe I the inside would be better.
After receiving keys I walked up the stairs to go to my room. There was a man in the stairwell ASLEEP!!! Stretched out. Terrifying and alarming. After quickly walking past him, and entering the hallway there was a strong aroma of weed. Upon opening the door to the actual room After receiving keys I walked up the stairs to go to my room. There was a man in the stairwell ASLEEP. Terrifying and alarming. After quickly walking past him, and entering the hallway there was a strong aroma of weed. Upon opening the door to the actual room (225) the first thing | noticed was a sticky, dirty floor and a cockroach on the table. (See attached photo) NASTY! I immediately returned to the front desk to inform the attendant that I was afraid and felt unsafe staying here with the sleeping man in the stairwell, strong smell of weed, the filthy, sticky floor and the cockroach on the table. Based on the rating and reviews and prior experience with stays at the Microtel chain
- this one did not meet the expectations. I was only aware of these conditions once I arrived onsite. I am requested a refund. I had to scramble around to find a safe hotel. I have not received a personal response to my request for refund. Due to the prepayment cancellation policy I only received a partial refund. I didn’t stay. I couldn’t stay. I wouldn’t ever stay there and I want a full refund. I’m being penalized for prepaying and having standards. N4:43

Upon arrival, we smelled marijuana, even the policy of the hotel is non-smoking. We checked in and I’m sorry I don’t remember the receptionist’s name. She was very nice. She handed me and my friend our keys to our room. We went upstairs and again smelled marijuana and as they approached my room, there was somebody inside. I didn’t even open the door. I went downstairs and my wife remained with my friend who had another room next-door the noise coming from the adjoining was unbelievable. We went downstairs and told the receptionist we could not stay here. She was very courteous. We contacted our booking companies and was issued a refund. Unfortunately, the quality the property was very poor and it seems like they do monthly rental rentals there I would strongly suggest another hotel.

Did not stay here!

No outside sitting area
Basic breakfast

roaches

The property is older than we expected. Definitely smelled like weed in the hallways. The room had an old hotel smell. It was not pleasant at all. The front desk people are never at the front desk. The beds are uncomfortable. You can hear everything going on in the room beside you. As well as outside. The walls are paper thin. I have stayed at multiple microtels and never has my experience been so bad.

Uncleanliness, lack of customer service, lack of sleep… especially during weekends and no real security resolving issues and it is desperately needed.

The lady running around throughout the night that was arrested and then un arrested by law-enforcement two times and was allowed to continually disrupt people‘s sleep. Unfortunately, my window was wide open the entire time because the AC was not working in my room. Meghan is never came to fix the AC nor the roach problem. However, I had a front row seat to her being. Can’t talk by law-enforcement two times only to be allowed to be free again. That night I got no sleep and the next morning the manager of the hotel would only give me a 10% discount on my room. This is no way to run a hotel. There’s even a young lady that’s tall and light skin. That’s extremely rude to everyone that comes in the door. And my mind she is the last capable person that should be working in hotel and restaurant industry. Nothing about her says customer service And if that is who people have to meet every time they come to your establishment. I guarantee you are not gonna get repeat Customers.

Very clean. It was comfortable

Room wasn’t clean enough. Strange man standing in the hallway for a long period of time.

I didnt like that it was out dated and that they had little baby roaches but other than that everything was pretty good

They have a roach infestation and the roach literally flew out of the ceiling and I could not stay there because they are everywhere. Little critters crawling across the floor.

Dead and alive coach roaches, and the staff just said, “the rain brought them in!” Gross

Too small the size of the room