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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Designated smoking area
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Minimarket on site
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Concierge service
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Allergy-free room
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Salt-water pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience the comfort and luxury of spacious guest suites at Four Points by Sheraton St. Catharines Niagara Suites. Each suite is designed to make you feel right at home, with modern amenities and elegant decor.
Prime Location
Located in the heart of the vibrant Niagara Region, our hotel offers easy access to internationally acclaimed wineries, festivals, theaters, casinos, and historic sites. Whether you're a wine enthusiast, a history buff, or a leisure traveler, there is something for everyone to enjoy near our property.
Award-Winning Service
Indulge in our award-winning guest service that goes above and beyond to ensure your stay is memorable. From personalized recommendations to attentive staff, we strive to make your experience at St. Catharines Niagara Suites exceptional.
Book your stay now at Four Points by Sheraton St. Catharines Niagara Suites and make the most of your visit to the Niagara Region.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Tamanho do quarto
It was clean, and the staff were so friendly and kind. I liked having the restaurant there for breakfast and dinner and while the pool is a smaller pool it's clean and my kiddo enjoyed using it. I had a nice stay and the staff really were so friendly and helpful it made it a nice stay.
I wish the restaurant was open all day because the food was yummy!
Good location
The best part of our stay was that we got 2 rooms, one for sleeping and another for work. Very convenient!!
The air-conditioners are loud, and I had difficulties adjusting the temperature/air-flow.
The staff was friendly and patient. The restaurant food was delicious. The room was a pleasant surprise and nicer than the four points in Lanham MD. For the price I expected just that. But it was beautiful architecture snuggled in a quiet area close to the municipal building and across the road from one of Canada's famous Tim Taylor. The bed was comfortable.
It was fine very nice I just wish I got my Marriott points
I did not get my Marriott points
Nothing
Room was clean and we liked having a separate living room from the bedroom. Nice restaurant on site.
Hotel charges $7.50 a night for parking, which seems like a money grab based on location and amount of parking available.
The upgrade was a really nice surprise. I caught the hotel at a bit of a delay in expected guests thanks to the storms so a lot of rooms were empty, the staff upgraded me to a full suite for free, which was great since I was mostly there to hang out with my friends in the region.
Location suited my needs. Nothing else is worth mentioning or praising.
This is the longest review I’ve ever written, but I felt it was warranted given how disappointed I was with my stay.
At roughly $400 per night, I expected a much better experience. Instead, I felt like I overpaid significantly for what was offered.
The room was extremely small. There was barely enough space to open and unpack a suitcase. The carpet was so dirty that it felt sticky when I walked on it barefoot. There was no proper work desk or bedside tables. The only table between the two queen beds was tiny, and the beds themselves felt smaller than expected. There was also a narrow shelf under the TV that barely had enough room for a small laptop.
The bedding & towels were also disappointing. The down pillows were completely flat and provided no support. The bedding had stains and tears, and some of the seams were already coming apart. bath towels were fraying along the edges with loose threads.
The bathroom didn’t have an exhaust fan, which I found surprising. Complimentary coffee was only available on weekdays and only until 10 a.m.
Food was another issue. The breakfast buffet was $25 per person per day, and the hotel restaurant was quite expensive. Since there aren’t many dining options nearby other than a McDonald’s, Subway, and a pizza shop, you’re somewhat limited unless you’re willing to drive elsewhere.
Parking was also not included. Even the handful of spots directly beside the hotel weren’t free. The larger lots in front of the property are public paid parking lots, which cost about $7 per day.
Housekeeping was supposed to occur every other day, but my room wasn’t cleaned until I specifically requested it. During my three-night stay, I never felt that the room or overall experience justified the price.
If you’re considering staying here primarily because it’s close to Brock University, I’d suggest looking at other options first. In my opinion, you can find cleaner, more comfortable accommodation for a fraction of the price
none
everything except location
Die Lage ist ok. Das ist aber auch das Einzige.
Dreckig, alt, abgewohnt. Man macht sich noch nicht mal die Mühe Bettwäsche über das Bettzeug zu ziehen. Absolut ekelhaft. Wurde leider auch nicht trotz Nachfrage erledigt.
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