Protea Hotel by Marriott Johannesburg Balalaika Sandton

Hotels
Protea Hotels by Marriott
8.4 (2220 reviews)
Maude Street, Sandton , Johannesburg , za

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Slow check-in process

Categories

Cleanliness
7.61
Some reviews noted issues with cleanliness, particularly regarding the bathrooms needing upgrades and shower leaks.
Service
9.08
Reviews highlight friendly and professional staff, with specific praise for the concierge team.
Location
9.12
Location praised for being safe, central, and quiet with easy access to the mall.
Room Quality
8.07
Rooms described as clean and comfortable, although some noted maintenance issues.
Amenities
8.1
Garden and shuttle service are praised, but some amenities need improvement.
Value for Money
8.06
Some reviews indicated that while the hotel has great features, there were concerns about it being overpriced.
Food and Beverage
8.61
Breakfast received favorable reviews, although there were minor complaints about specific food items.
Overall Experience
8.58
Most reviews reflect a very positive overall experience with mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:06

Property Description

Stylish Accommodation and Serene Surroundings
Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a tranquil stay in the heart of Sandton. With 2 swimming pools nestled in lush gardens, 2 gourmet restaurants, and a modern fitness centre, guests can unwind in style.

Convenient Amenities and Services
Enjoy a complimentary luxury shuttle service to Sandton City & Nelson Mandela Square, with easy access to O.R Tambo International Airport. The elegantly decorated guest rooms feature modern amenities including air conditioning, satellite TV, and private bathrooms with complimentary toiletries.

Dining and Entertainment
Indulge in a delicious breakfast at The Conservatory Restaurant or savor prime cuts of South African beef at The Bull Run. With various bars and lounges on-site, including The Heritage Lords Bar and "Coffee on Twenty," guests can relax and socialize in style.

Ready to experience luxury and convenience in Sandton? Book your stay at Protea Hotel Balalaika Sandton today!

Important information:

Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a free luxury shuttle service to and from Sandton City, Nelson Mandela Square and Gautrain, which has a direct link to O.R Tambo International Airport, 12 mi away.

Please note that guests will be charged for 1 night in advance upon check-in.

Please note that the credit card used to book the accommodations will need to be presented upon check-in, as well as identification in the form of an ID book or passport.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs ZAR 50 per day.

Location

Guest Reviews

8.4
Based on 2220 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
G
Glen solo_traveller zm
7
2026-07-23 via Nuitee
G
Glen solo_traveller zm
7
2026-07-23 via Nuitee
S
Samantha solo_traveller za
10
Pros:

The location, the staff, the stay - it was perfect.

2026-07-20 via Nuitee
T
Thierry couple re
8
2026-07-16 via Nuitee
T
Thapelo couple bw
6
2026-07-16 via Nuitee
T
Trevor solo_traveller za
7
2026-07-13 via Nuitee
C
cassandrat0 Solo travel
10
The best hotel you’ll ever find trust me ♥️
Pros:

The best stay and very welcoming and friendly staff. The best service ever and very clean environment. I am definitely going back again ♥️

2026-07-11 via Tripadvisor
T
Traveler60505194033 Couples
10
Exceptional
Pros:

The room service was the best, the rooms are nice, clean and spacious...the reception staff is so friendly and welcoming. I loved their breakfast buffet, the variety of food to accommodate everyone

2026-07-11 via Tripadvisor
A
Alison extended_group sg
6
Lovely and helpful staff make for a pleasant stay.
Pros:

The staff were extremely helpful and friendly. Breakfast had lots of options and was quite good.

Cons:

It was expensive for what it was.

2026-07-11 via Nuitee
A
Amisha couple de
8
Pleasant and satisfying
Pros:

The comfort of the room and bed

Cons:

The cleanliness of the bathrooms

2026-07-11 via Nuitee
T
Tourist51333471923 Couples
10
Amazing Stay!
Pros:

Amazing experience. Fantastic location with great restaurants. Service and personalised with true care. Rooms are great and feel homely with beautiful gardens. You would never know you are in the city which is a true escape in the city.

2026-07-10 via Tripadvisor
S
Shannyb113 Solo travel
10
Wonderful stay
Pros:

I had a wonderful stay! The hotel was clean, comfortable, and well maintained, but what truly made the experience exceptional was the staff. Every team member was warm, welcoming, and genuinely eager to help. The service was professional, efficient, and delivered with a smile, making me feel valued throughout my stay.

Thank you to the entire team for your outstanding hospitality. I would highly recommend this hotel and look forward to staying here again.

2026-07-10 via Tripadvisor
9
905tamias Solo travel
8
Love the ribs
Pros:

This is my second time staying at the Balalaika, and I have no complaints. The team always makes me feel right at home, and the service is consistently excellent. I also absolutely love the ribs at Bull Run—they're always a highlight of my stay!

2026-07-10 via Tripadvisor
5
561kalikam Couples
10
Fantastic stay
Pros:

I had a wonderful stay at the Protea Hotel Balalaika Sandton. The hotel has a warm, welcoming atmosphere, beautiful gardens, and a peaceful setting despite being in the heart of Sandton.

The rooms were clean, comfortable, and well maintained, and the staff were consistently friendly, professional, and eager to help. The breakfast offered an excellent variety of fresh, high-quality options, and the overall service throughout my stay was outstanding.

The location is another major advantage, with easy access to Sandton City, Nelson Mandela Square, and nearby business offices. I also appreciated the reliable shuttle service, which made getting around even more convenient.

If you're staying at the hotel, I also recommend trying The Bull Run Restaurant. The food was excellent, the steaks were perfectly prepared, and the lively atmosphere made for a great dining experience.

Overall, I highly recommend the Protea Hotel Balalaika Sandton to both business and leisure travelers. I would happily stay here again.

2026-07-10 via Tripadvisor
C
Connector09152799079 Business Johannesburg, Greater Johannesburg, Gauteng
10
A reall gem in the busy hustle of Sandton Johannesburg
Pros:

I stay at this hotel over the weekend and it was such a pleasant experience. The check in was fast and ladies where friendly, rooms where clean,fresh and spacious, they even kept the room warm for me.breakfast and dinner real good lots of options. Absolute gem in the busy hustle of Sandton, highly recommend

2026-07-10 via Tripadvisor
N
nataliebD1966RI Friends getaway
10
Great staff and restaurant
Pros:

Such brilliant staff - loved Bull Run

2026-07-10 via Tripadvisor
Z
Zoltan couple hu
9
2026-07-10 via Nuitee
R
Ray solo_traveller gb
8
Would chose this hotel again
Pros:

Nice hotel, friendly and helpful staff

2026-07-09 via Nuitee
P
phil solo_traveller gb
10
A stop over in Sandton
Pros:

The hotel was clean and the staff attentive and polite. The room was clean and tidy. Restaurant and bar were a pleasure to use. We used the Bull Run for dinner and that was very good

Cons:

Nothing springs mind. We did walk around the locality but it was very quiet and with the exception of the shopping mall we didn't see anyone.

2026-07-09 via Nuitee
M
Manuel solo_traveller ch
9
Zentral im Grünen
Pros:

Schöne Zimmer, gute Ausstattung, Hervorangendes Restaurant. Gratus Shuttel zum Nelson Mandela Square. Schöne Gartenanlage.

2026-07-08 via Nuitee