Protea Hotel by Marriott Johannesburg Balalaika Sandton

Hotels
•
Protea Hotels by Marriott
8.4 (2249 reviews)
Maude Street, Sandton , Johannesburg , ZA
+27 11 322 5000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Slow check-in process

Categories

Cleanliness
7.61
Some reviews noted issues with cleanliness, particularly regarding the bathrooms needing upgrades and shower leaks.
Service
9.08
Reviews highlight friendly and professional staff, with specific praise for the concierge team.
Location
9.12
Location praised for being safe, central, and quiet with easy access to the mall.
Room Quality
8.07
Rooms described as clean and comfortable, although some noted maintenance issues.
Amenities
8.1
Garden and shuttle service are praised, but some amenities need improvement.
Value for Money
8.06
Some reviews indicated that while the hotel has great features, there were concerns about it being overpriced.
Food and Beverage
8.61
Breakfast received favorable reviews, although there were minor complaints about specific food items.
Overall Experience
8.58
Most reviews reflect a very positive overall experience with mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:06

Property Description

Stylish Accommodation and Serene Surroundings
Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a tranquil stay in the heart of Sandton. With 2 swimming pools nestled in lush gardens, 2 gourmet restaurants, and a modern fitness centre, guests can unwind in style.

Convenient Amenities and Services
Enjoy a complimentary luxury shuttle service to Sandton City & Nelson Mandela Square, with easy access to O.R Tambo International Airport. The elegantly decorated guest rooms feature modern amenities including air conditioning, satellite TV, and private bathrooms with complimentary toiletries.

Dining and Entertainment
Indulge in a delicious breakfast at The Conservatory Restaurant or savor prime cuts of South African beef at The Bull Run. With various bars and lounges on-site, including The Heritage Lords Bar and "Coffee on Twenty," guests can relax and socialize in style.

Ready to experience luxury and convenience in Sandton? Book your stay at Protea Hotel Balalaika Sandton today!

Important information:

Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a free luxury shuttle service to and from Sandton City, Nelson Mandela Square and Gautrain, which has a direct link to O.R Tambo International Airport, 12 mi away.

Please note that guests will be charged for 1 night in advance upon check-in.

Please note that the credit card used to book the accommodations will need to be presented upon check-in, as well as identification in the form of an ID book or passport.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNB

Location

Guest Reviews

8.4
Based on 2249 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
T
Touh Virginie • couple • gb
9
Delighted
Cons:

The food
Please hire a French chef😃

2026-10-31 • via Nuitee
H
Hebron • family_with_children • zw
8
2026-10-31 • via Nuitee
O
Orla • couple • zm
10
As always a very comfortable stay
Pros:

We love the gardens and always choose this hotel over the others

2026-10-30 • via Nuitee
C
Carel • couple • za
9
2026-10-29 • via Nuitee
G
Gavin • solo_traveller • za
5
2026-10-28 • via Nuitee
O
Olivia • family_with_children • tt
6
Pros:

Cleaniness, and location. The bed was super comfortable. I would return simply for the comfort of the bed.

Cons:

Having to request an iron for use...I recommend that there should be one available in each room as seen in other hotels. Also if a meal is purchased at the restaurant, one should be allowed to do a take away box. This would assist persons who are in a hurry and need to leave early.

2026-10-27 • via Nuitee
D
Dirk • family_with_children • nl
9
Pros:

Mooi authentiek hotel, prachtige binnentuinen, heerlijk ontbijt, fijne ruime kamers en vriendelijke staff.

Cons:

Zwembad buiten was onverwarmd en ondanks dat het 30 graden celsius veel te koud om in te zwemmen.

2026-10-27 • via Nuitee
C
Chitungu • solo_traveller • zm
9
Pros:

Excellent facility

Cons:

The service was amazing

2026-10-25 • via Nuitee
P
Pranmon • family_with_children • in
9
Excellent place for family in a good neighborhood in Sandton
Pros:

This hotel is located in a quiet neighborhood in Sandton. We opted for a family room and it had two rooms with three separate beds. Main room had a separate visitor room and balcony too. Rooms were very spacious. Hotel runs free shuttle service to/from Mandela square in every 30minutes. Hotel welcomes us with a bottle of wine in room. The breakfast provided by the hotel was excellent too. We are very pleased with our stay here.

Cons:

Since the building is old, lifts were not available in all parts of the hotel. So moving luggage around was a little difficult. Also, carpets in some parts appear to have started wearing out.

2026-10-25 • via Nuitee
C
Carol • couple • za
8
2026-10-22 • via Nuitee
D
Donbell Sitingawawo • solo_traveller • mw
9
Pros:

room location was fine ..however lets have more English compliant sockets

2026-10-21 • via Nuitee
S
Sam • solo_traveller • za
9
2026-10-20 • via Nuitee
M
Magnier • couple • fr
10
2026-10-18 • via Nuitee
S
Sharon • solo_traveller • sg
8
Convenient and clean
Pros:

Location, not far from mall. Easy to get uber cabs. Staff are friendly. Cleaning depends on who is the cleaner. One night was well kept but not others.

Cons:

The breakfadt buffet is not up to standard. Cafe food neither. Toast is not cripsy and served slow.

2026-10-16 • via Nuitee
P
PMM • couple • es
10
2026-10-12 • via Nuitee
D
Dane • solo_traveller • za
9
2026-09-19 • via Nuitee
R
Robyn • extended_group • ae
10
2026-09-19 • via Nuitee
A
Alvera • couple • us
10
Always happy to come back!
Pros:

We love the gardens and the pools and the walks. The breakfast conservatory and outside patios are beautiful. The bar menu is very convenient if the Bull Run is too much food or you just want a small snack. The place has a cheerful ambiance, I think because of the wonderful service from a very attentive staff and a bunch of guests who really love to stay here for business or pleasure. One of my favorite Protea/Marriots.

Cons:

Liked it all.

2026-09-18 • via Nuitee
G
gsc • extended_group • ch
8
gerne wieder
Pros:

gute Lage, verträumter Garten, grosszügiges Frühstück. Gutes Preis - Leistungsverhältnis

2026-09-17 • via Nuitee
S
Sean • couple • au
10
Exceptional service delivery, safe and comfortable.
Pros:

Beautiful old school style oasis in the heart of Sandton. Lovely pools that no one else seemed to use and stunning gardens. Easy access around Sandton with the hotel shuttle. Superb restaurants on site and staff willing to make you feel like family.
Vessa(I think I got her name right) and her team are absolutely killing it on the service levels they offer.
At breakfast the service levels were out of this world. Lucky was my favourite waiter and has loads of potential. I hope the hotel nurture him and allow him to develop. 100% will return again. A very special hotel.

Cons:

There is absolutely nothing not to like. World class hotel and everything is humming like clockwork. 100 out of 10.

2026-09-15 • via Nuitee