Novotel Lake Crackenback Resort & Spa

Hotels
•
Accor
9.5 (20 reviews)
1650 Alpine Way , Crackenback , AU
61-2-64513000

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Children allowed

Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Fireplace in lobby
Arcade/game room
No single-use plastic straws
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Beautiful lakeside location
Extensive activities for all ages (kids friendly)
Wide range of on-site facilities (restaurant, pizza, shop, bike hire, yoga/wellness)
Buffet breakfast highly rated
Spacious/well-appointed lodges and studios available
Friendly and helpful staff
Good for large groups
Scenic views and nature (platypus sightings)
Cons:
Dirty verandahs and cobwebbed windows on some units
Inconsistent quality between privately owned villas
Pool closed for refurbishment (not always communicated)
Restaurant service slow/occasional poor experience
No firewood available / theft concerns
Faulty EV car charger reported
Some rooms small with limited facilities
Occasional noisy neighbours and unclear pet policy

Categories

Cleanliness
7.5
Mixed reports: multiple guests noted dirty verandahs, cobwebbed windows and poorly maintained entry gardens/stairs on some units, though other units were reported as clean.
Service
10
Generally praised: staff described as extremely helpful, friendly and courteous across multiple reviews, though a few noted limited room refresh service and slow restaurant service.
Location
10
Consistently positive: described as a beautiful lakeside location, excellent base to explore the Snowy Mountains and well positioned between Jindabyne and Thredbo.
Room Quality
9.5
Mixed but mostly good: several guests had well-appointed, large lodges or cosy studios with full facilities; others reported variability in privately owned villas and a few small rooms with limited amenities.
Amenities
10
Highly rated: wide range of on-site facilities (restaurant, pizza, shop/bottle shop, bike hire, yoga/wellness, kids activities, free hire options) although the pool was closed for refurbishment in one stay.
Value for Money
9.5
Mixed perception: many enjoyed the included breakfast and activities, but some guests felt it was expensive or not good value when key facilities (e.g., pool) were unavailable or restaurant service was poor.
Food and Beverage
9.5
Mostly positive: buffet breakfasts and some on-site dining were praised (including a good breakfast buffet and cuisine), but a few guests reported slow or poor restaurant service on occasion.
Overall Experience
10
Predominantly excellent: many reviews called it fantastic/fabulous for families with abundant activities and picturesque setting; a minority experienced disappointments related to cleanliness, inconsistent units or dining/service speed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-27 12:43

Property Description

Luxurious Spa and Recreational Amenities - Indulge in massages, body treatments, and facials at the spa. Enjoy outdoor tennis, a health club, and even a golf course for leisure activities.

Gourmet Dining and Entertainment - Savor local cuisine at Cuisine Restaurant, grab a coffee at the café, or enjoy room service. Access an arcade/game room and complimentary Wi-Fi for entertainment.

Comfortable Accommodations and Convenient Location - Stay in elegant guestrooms with fireplaces and balconies. The aparthotel offers kitchens, wired internet, and satellite TV. Conveniently located near Lake Crackenback and Kosciuszko National Park for outdoor adventures.

Book your stay at Novotel Lake Crackenback Resort & Spa for a luxurious retreat amidst nature and top-notch amenities.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CBR

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Smoking

    No smoking

See all policies

Location

Guest Reviews

9.5
Based on 20 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 9.5
Amenities: 10
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
S
Satinoff • family_with_children • au
5
Perfect location, staff at Harros (Mitch and his team) were exceptional and courtesy bus was fab !
Pros:

Location and the size of the property

Cons:

Our apartment could definitely do with an update.. especially the bathrooms.

2026-07-10 • via Nuitee
N
najia • couple • au
7
2026-07-09 • via Nuitee
S
Suzy • couple • au
10
2026-07-09 • via Nuitee
R
Robert • extended_group • au
7
2026-07-07 • via Nuitee
A
Annie • family_with_children • au
7
Lovely stay. Beautiful property
Pros:

Warm and clean and good location

Cons:

Lack of food venue that’s reasonable

2026-07-06 • via Nuitee
S
Sarah • family_with_children • au
4
Great location just pity about the accommodation.
Pros:

Location was lovely. Golf and archery were great for the kids. Wildlife was really special.

Cons:

The apartment was old. The breakfast was standard and we had to wait a lot for food to come out. The restaurant for dinner was overpriced and really average. The price for the stay was exorbitant for what we got.

2026-07-05 • via Nuitee
S
swati • couple • au
8
If you are looking for peace and quiet, to relax and unwind this is the resort for you.
Pros:

Peace and quiet. Property was clean. There are two restaurants inside the resort and both were great. Perisher was a 10mins ride away with train station at the backside of resort. Thredbo only 15mins drive from resort.

Cons:

We stayed for 4nights with breakfast included. It was exactly the same breakfast every single morning.

2026-06-23 • via Nuitee
C
Chloe • couple • au
10
2026-06-23 • via Nuitee
R
Rory • couple • au
10
2026-06-21 • via Nuitee
R
Ria • family_with_children • au
7
Cons:

More breakfast options.
No wifi in room had to get a modem with $300 bond

2026-06-14 • via Nuitee
P
Pepicova • solo_traveller • au
10
2026-06-14 • via Nuitee
S
Sidra • solo_traveller • au
10
2026-06-12 • via Nuitee
B
Ben • family_with_children • au
10
2026-06-12 • via Nuitee
M
Megan • family_with_children • au
9
Amazing stay with great facilities and activities for a family with young children. We will try to book again, next time
Pros:

Perfect location with lots of activities for a family with young children. The property had a very well equipped kitchen and comfortable beds with good configurations. The longs fire made for a very cozy and relaxing experience after a long and active day outside.

Cons:

The blankets require a wash to remove pet hair.

2026-06-12 • via Nuitee
P
Pankaj • solo_traveller • au
8
2026-06-08 • via Nuitee
L
Lucy • family_with_children • au
10
2026-06-08 • via Nuitee
R
Robert and Grace • couple • au
3
2026-06-07 • via Nuitee
L
Leea • family_with_children • au
8
Great place to take a big group. Lots to do and very picturesque and relaxing. Crusine restaurant was great for breakf
Pros:

Location - Beautiful
Activities- Many for all ages
Food/Restaurant - Good
We had 4 Villas- 2 great/ 2 ok. Big difference between units as all privately owned.
Seen a platypus a few times from our verandah.

Cons:

Verandahs and entry to 3 bedroom villas very dirty and in need of a sweep. Windows overlooking lake have many cobwebs and outside stairs and entry gardens need some maintenance and cleaning up.
No firewood for guests (apparently has been stolen from resort) will just make people take from the bush and destroy it as I seen happening on our stay.

2026-05-15 • via Nuitee
C
Carol • extended_group • au
8
2026-05-14 • via Nuitee
C
Chandrishan • couple • au
8
Great stay! The sauna was under renovation so we couldn’t use it.
2026-05-12 • via Nuitee