Best Western Plus Hotel & Conference Center

Hotels
•
Best Western Plus
7.8 (1138 reviews)
5625 O'Donnell Street , Baltimore , US
+1 410-633-9500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Good breakfast
Cons:
Cleanliness and room quality issues
Staff service inconsistencies

Categories

Cleanliness
7.05
Guests mentioned that the hotel was clean, but also noted issues like old furnishings and a smell in some rooms.
Service
8.55
Overall, service was described positively with friendly staff, though there were a couple of negative experiences noted.
Location
8.55
Convenient location mentioned multiple times, especially in relation to nearby attractions.
Room Quality
7.05
Room quality received mixed reviews with mentions of dated facilities and specific inconveniences.
Amenities
8.05
Good amenities were noted, including a clean fitness room and breakfast, although some rooms seemed to need updates.
Value for Money
7.55
Value for money is perceived as fair, considering the overall experience, though some find aspects needing improvements.
Food and Beverage
8.05
Guests praised the breakfast and on-site restaurant, contributing positively to the stay.
Overall Experience
7.55
The overall experience was characterized as good but had sufficient noted issues to lower the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:49

Property Description

Convenient Location
Located just a 10-minute drive from downtown Baltimore, our hotel offers easy access to the city's main attractions.

Top-Notch Amenities
Enjoy a range of amenities including a gym, business center, on-site dining, free Wi-Fi, and an indoor pool with an outdoor patio.

Delicious Dining Options
Start your day with a hot breakfast, dine at the Tradewinds Restaurant and Lounge, and catch a show at the Baltimore Comedy Factory.

Experience the best of Baltimore at our hotel - book your stay now for a memorable visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 1138 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 8.05
Overall Experience: 7.55
C
Carlino • solo_traveller • us
10
Excellent staff
Pros:

The staff were ALL exceptional. Even on their break, staff helped me load the car when it was windy.

Cons:

It's in the process of being updated so I'm sure my items will get addressed soon.

2026-09-19 • via Nuitee
R
Robert • couple • nl
5
Okay for a one night
Pros:

The staff was amazing and very helpfull

Cons:

The restaurant was very poor both for dinner and breakfast

2026-09-18 • via Nuitee
S
Steven • couple • nz
4
The cockroach making its way across the lobby floor as we departed nearly encapsulated the establishment.
Pros:

Not much.

Cons:

Old, worn, tired. Fixtures and fittings likewise. It needs a total revamp.

2026-09-15 • via Nuitee
B
Beth • couple • us
8
2026-09-14 • via Nuitee
S
Sally • solo_traveller • us
6
Pros:

Spacious. Good breakfast.

Cons:

Room was tired with sticky stains on carpet.

2026-09-11 • via Nuitee
V
Vanessa • extended_group • us
10
Extremely fun and memorable
Pros:

It was nearby a lot of attractions for an affordable price, breakfast was wonderful!
Also the cat!!

2026-09-10 • via Nuitee
L
Latia • couple • us
10
2026-09-10 • via Nuitee
N
No-one71 • family_with_children • us
9
Cons:

Cleanliness, mushy and damp smell

2026-09-08 • via Nuitee
O
Ortiz Mendoza • family_with_children • us
8
2026-09-08 • via Nuitee
P
Paige • family_with_children • us
5
Pros:

The breakfast was yummy and great location

Cons:

Not as updated as the pictures make it look.

2026-09-08 • via Nuitee
P
Peter • solo_traveller • de
8
Pros:

Alles in allem gutes Hotel! Preise sind hier überall Recht hoch gewesen, da war dieses noch günstig mit einer annehmbaren Bewertung. Ich würde hier auch wieder übernachten.

2026-09-08 • via Nuitee
S
Sandi • family_with_children • us
8
Cons:

The wheels on the cart for our luggage were damaged. Made it hard to push the cart

2026-09-08 • via Nuitee
S
Shea • family_with_children • us
9
Very nice stay during a stressful time for me.
Pros:

Staff was really nice and helpful always

Cons:

Biscuits and gravy not on the breakfast every morning.

2026-09-06 • via Nuitee
V
Vickie • family_with_children • us
10
2026-09-04 • via Nuitee
T
Tracey • couple • us
8
The room was clean, the breakfast was great.
Pros:

The pool and hot tub were the best.

Cons:

The tv

2026-09-01 • via Nuitee
L
Leon • couple • us
8
very good
Pros:

our first time there it was good

2026-09-01 • via Nuitee
I
Ivy • couple • us
10
Great Stay for a Very Reasonable Price
Pros:

For a reasonable price we had a large clean room, a lovely breakfast with parking right off I-95. And most importantly a wonderful staff. They were all warm, and competent.

Cons:

N/A

2026-08-25 • via Nuitee
A
Alyssa • solo_traveller • us
8
2026-08-24 • via Nuitee
A
Andrea • couple • us
4
Don’t stay here just because you’re going to the comedy club
Pros:

The bed was comfortable, the water was hot with good shower pressure.

Cons:

There’s a cat in the lobby night and day. I asked about it when I checked out they said it’s the owners cat that is a Service cat. Who is the cat servicing?

The owner is nowhere to be filed. The cat is just hanging out on the couch the furniture is worn. The ice didn’t work on my floor. Went to a different floor ice machine didn’t work… went to another floor. There was a sign saying go to the next floor.

When I walked into my room, there’s a smell of Fabulosa mixed with cigarette smoke. I notified the front desk when I checked out, but they didn’t seem to care. I stayed here because the comedy club is in the same building. I would definitely come back for the comedy club, but never ever again what I stay at this hotel.

I’ve never stated the best Western in my life so I didn’t really know what to expect but it was not up to standard at all paint is peeling off the Walls just disgusting.

2026-08-24 • via Nuitee
V
Venable • couple • us
10
2026-08-24 • via Nuitee