Best Western Plus Hotel & Conference Center

Hotels
•
Best Western Plus
7.6 (1019 reviews)
5625 O'Donnell Street , Baltimore , US
+1 410-633-9500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Comfortable beds
Good location (near harbor/attractions, convenient to I-95)
Nice breakfast for many guests
Pool and hot tub/jacuzzi
Affordable / good value
Cons:
Cleanliness issues: musty smells, sticky carpets, reports of a cockroach
Rooms/tv/furniture described as dated or worn
Inconsistent breakfast quality (some items off or missing)
Occasional unprofessional/unfriendly front desk interaction
Damaged luggage cart and limited RV/parking accommodations in one report

Categories

Cleanliness
6
Multiple guests reported cleanliness problems: musty/damp smells, sticky carpet stains, reports of a cockroach, and rooms that 'could have been cleaner' despite some mentions of clean rooms.
Service
9.2
Generally strong, with many comments about friendly, helpful and exceptional staff (helping with luggage, attentive at breakfast). A few isolated reports of an unfriendly receptionist and an unprofessional manager.
Location
8.5
Several guests praised the location (near harbor and attractions, convenient off I-95) and found it a plus for their stay.
Room Quality
6.8
Mixed feedback: beds frequently praised as comfortable, but rooms described as tired/outdated, furniture falling apart, TV issues and occasional musty odors.
Amenities
8.2
Positive notes on pool, hot tub/jacuzzi and parking; lobby cat mentioned as a charming touch. Some small negatives (no waffle maker, damaged luggage cart, pet-supply gaps).
Value for Money
8
Several guests called the hotel affordable and good value compared with local prices; one guest requested a medical-related discount but overall value perception is positive.
Food and Beverage
6.5
Breakfast opinions split: many guests enjoyed a 'wonderful' or 'really good' breakfast, but multiple complaints about food quality (weird-smelling eggs/sausage, cold grits, overly sweet options) and inconsistent offerings.
Overall Experience
7.6
Overall mixed but generally positive experience driven by helpful staff, good location, comfortable beds and amenities, tempered by cleanliness and dated-room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Located just a 10-minute drive from downtown Baltimore, our hotel offers easy access to the city's main attractions.

Top-Notch Amenities
Enjoy a range of amenities including a gym, business center, on-site dining, free Wi-Fi, and an indoor pool with an outdoor patio.

Delicious Dining Options
Start your day with a hot breakfast, dine at the Tradewinds Restaurant and Lounge, and catch a show at the Baltimore Comedy Factory.

Experience the best of Baltimore at our hotel - book your stay now for a memorable visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 1019 reviews
Cleanliness: 6
Service: 9.2
Location: 8.5
Room Quality: 6.8
Amenities: 8.2
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 7.6
S
Steven • family_with_children • us
10
Pros:

Amenadies

Cons:

The only thing I did not care for was the free breakfast. The eggs had a weird odor and the sausage as well.
Grits were cold
Would liked to have seen a make it yourself waffle maker and maybe some options for cereal and bacon

2026-10-29 • via Nuitee
T
Tobias • family_with_children • ch
4
Unterkunft mit Verbesserungspotential
Pros:

Die Nähe zum Hafen, da wir unser Reisefahrzeug zur Verschiffung brachten.

Cons:

Bei der Ankunft fühlten wir uns überhaupt nicht willkommen. Die Dame an der Rezeption wies uns in unfreundlicher Weise darauf hin, dass wir nicht direkt bei Best Western gebucht hätten.
Zudem durften wir als Hotelgäste unser 23 Fuss (7 Meter) langes Wohnmobil nicht auf dem Gelände parken, da die Parkplätze für Besucher des „Comedy Club“ benötigt wurden.
Angesichts einer Gebühr von 25 $ pro Tag für ein Haustier sollte man zudem erwarten können, dass der Spender für Hundekotbeutel aufgefüllt ist.

2026-10-28 • via Nuitee
F
Frances • couple • us
10
2026-10-28 • via Nuitee
S
Sharon Hutzell • family_with_children • us
10
Pros:

Clean, comfortable

Cons:

I arrived monday night at nine thirty and I left at four a m. The next day.
I'm there 47 hours because I had to check into the local hospital and I paid
167.00 plus a 150.00 deposit.
Maybe give a discount rate for people that are needing to be there from out of town. For the hospital

2026-10-28 • via Nuitee
N
Nicola • family_with_children • gb
10
A comfortable stay
Pros:

The beds were incredibly comfortable

Cons:

N/A

2026-10-27 • via Nuitee
T
Theresa • family_with_children • us
8
Pros:

The breakfast is really good. The location is great.

Cons:

They need to do a better job cleaning the bathrooms. And they really should get new furniture in the room's cause they furniture they have in the room's is falling a part.

2026-10-26 • via Nuitee
L
Lisa • family_with_children • us
10
2026-10-25 • via Nuitee
W
Whitmire • solo_traveller • us
10
2026-10-25 • via Nuitee
M
Marie • family_with_children • us
10
2026-10-22 • via Nuitee
B
Bekhzod • couple • us
1
Cons:

Manager is very unprofessional

2026-10-22 • via Nuitee
K
Kara • couple • us
7
Pros:

The deal staff was great. The lobby cat, Betsy was adorable.

Cons:

Room could have been cleaner. Smells a bit musty.

2026-10-18 • via Nuitee
S
Susan • solo_traveller • us
10
2026-10-17 • via Nuitee
J
Jayla • couple • us
6
2026-10-16 • via Nuitee
J
justin • family_with_children • us
10
2026-10-14 • via Nuitee
J
Jahaira • couple • us
10
2026-10-13 • via Nuitee
J
Jamie • couple • us
10
I would visit again
Pros:

Friendly staff, comfortable beds, nice pool and jacuzzi . Breakfast was well
Stocked , taste good, staff kept it clean. Spacious eating area.

Cons:

The side door was kept unlocked and didn’t need a room key
To get in.

2026-10-12 • via Nuitee
J
Jessica • family_with_children • us
10
2026-10-12 • via Nuitee
Y
Yadonja • couple • us
10
2026-10-11 • via Nuitee
P
penny • couple • gb
6
Cheerful staff but poor quality breakfast
Pros:

Friendly and cheerful staff

Cons:

Tasteless and sugar laden breakfast

2026-10-09 • via Nuitee
J
JUAIRE • couple • us
9
2026-10-09 • via Nuitee