Prince Rupert Hotel

Hotels
•
Classic British Hotels
8.2 (3513 reviews)
Butcher Row , Shrewsbury , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean
Friendly Staff
Great Location
Good Breakfast
Cons:
Dated Rooms
Noise Issues
Lack of Amenities

Categories

Cleanliness
7.66
Guests commented on the hotel being generally clean but mentioned issues with maintenance and a blocked sink.
Service
9.13
Service was described as professional, friendly, and efficient by multiple guests.
Location
9.17
The location is often highlighted as the best aspect of the hotel, described as superb and perfect.
Room Quality
7.12
Guests found rooms dated and basic, with issues like noise and small beds.
Amenities
7.65
Basic amenities were available, but some guests expressed a desire for better facilities.
Value for Money
8.11
While there are issues, the central location offsets some shortcomings in value.
Food and Beverage
8.66
Breakfast was praised for its quality and variety.
Overall Experience
8.13
Overall satisfaction with the stay was good, driven largely by location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:12

Property Description

Historical Charm and Period Features
The Prince Rupert Hotel, once home to Prince Rupert, offers a unique blend of historical charm and period features. From timber-framed architecture to original tapestries and suits of armour, immerse yourself in the rich history of Shrewsbury.

Culinary Delights
Indulge in a culinary journey at the hotel's two restaurants. The Royalist Restaurant showcases creative dishes with seasonal produce amidst a backdrop of exquisite tapestries. For a more casual dining experience, Chambers Brasserie offers a traditional British menu by an open fire with oak panelling.

Elegant Rooms and Modern Comforts
Retreat to elegantly appointed rooms featuring en suite bathrooms, tea/coffee facilities, and luxurious toiletries. Enjoy modern amenities such as a TV, Wi-Fi, and room service while surrounded by historic elements like exposed beams and sloping ceilings.

Experience the allure of historical Shrewsbury at Prince Rupert Hotel. Book your stay now to immerse yourself in luxury and history.

Important information:

Early check-in and late check-outs can be arranged with Reception for an additional charge of GBP 10 per hour prior to 15:00 check-in.

Guests can make use of the private car park at a discounted charge of GBP 10 per vehicle per night.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

8.2
Based on 3513 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.13
M
MARY • solo_traveller • ie
8
Fabulous staff and central location
Pros:

Fabulous welcome from lovely friendly staff 🙏 a nice touch - sherry on arrival!
It’s a beautiful quaint hotel right in town very easy to walk from the train station. 24 hour reception. Lovely breakfast and a real Shrewsbury experience!

Cons:

The council leaf blower was out at 8 am right outside my window on Friday. It was okay for me but if you are coming in late maybe request an off street room
My single bedroom bathroom would need a bit of a renewal, slightly awkward design.

2026-09-19 • via Nuitee
M
Michael • couple • gb
7
Central, good food but needs lifting.
Pros:

Breakfast was consistently good. Very close to everything. In a nice quarter of the town.

Cons:

Room 107 needs refreshing. TV in wrong place for beds Too much noise early mornings on the cobbled street underneath the room window - it really is loud, early and every day.

2026-09-19 • via Nuitee
S
Shona • solo_traveller • gb
9
When can I come back!
Pros:

Staff were attentive and there if you needed (unlike a lot of hotels these days). Food in the restaurant was top class but not overpriced, and the bar was friendly and comfy.

Cons:

My TV didn't work and there was a wee bit of peeling paint in the corridors but that didn't dampen the spirits too much.

2026-09-18 • via Nuitee
G
GEOFF • couple • gb
8
Pros:

Lovely old fashioned place with great food and good staff

Cons:

needs a lick of paint here and there and clean windows would have been nice

2026-09-17 • via Nuitee
S
Susan • couple • gb
10
Excellent
Pros:

Staff are very friendly and accomodating. They went out of their way to make our stay (and wedding) enjoyable.

2026-09-16 • via Nuitee
A
Anne • solo_traveller • gb
10
Would recommend
Pros:

Excellent location being very central. Comfortable beds with good bedding. Good choice of breakfast. Very pleasant staff.

Cons:

Room was very warm with limited ventilation.

2026-09-16 • via Nuitee
R
Robin • couple • gb
9
A very pleasant stay. Would be delighted to stay at the Rupert on future visits.
Pros:

Excellent breakfast.

2026-09-16 • via Nuitee
R
ROBERT • solo_traveller • us
10
perfect location. lovely place
2026-09-16 • via Nuitee
C
Clinton • solo_traveller • gb
7
On the whole a pleasant stay
Pros:

The welcoming sherry was a nice touch, especially after a long journey. The bed was exceptionally comfortable, and I experienced none of my usual backache at night. It was good to have the lounge bar area to relax in. Apart from an initial poor interaction with one receptionist, the relationship with staff was friendly and helpful. Breakfast was managed with brisk efficiency, but the options for hot food were more limited that in other places where I have stayed. I had two evening meals, and the quality and flavour of the food was outstanding.

Cons:

I was not able to access my room for almost three hours, the receptionist having failed in her promise to let me know when it was available. Apparently, two members of staff had failed to turn up for work, which caused the initial delay. However, I was provided with a pot of tea on the house. The room could have done with more lighting.

2026-09-16 • via Nuitee
T
Tara • couple • gb
7
2026-09-15 • via Nuitee
R
Raymond Stuart • couple • gb
7
Good and not so good.
Pros:

Good breakfast and evening meal. On the whole the staff were pleasant. It was in a very interesting part of town. Nice to be offered a sherry on arrival and tea while we waited for our room to be ready.

Cons:

It appeared to be understaffed. This meant twice our room had not been serviced by mid afternoon and instead of much apology we were informed that they had many rooms to service - more staff needed? This is not a cheap hotel. We did not know that it is well known as a haunted hotel and found certain aspects a little sinister!

2026-09-15 • via Nuitee
J
John • solo_traveller • gb
5
2026-09-14 • via Nuitee
M
Magdalena • solo_traveller • de
7
2026-09-14 • via Nuitee
V
Victoria • couple • gb
7
Pros:

Location

Cons:

Cleanliness

2026-09-14 • via Nuitee
J
Jane • couple • gb
8
Fantastic location to explore Shrewsbury with a comfy room.
Pros:

Cooked food was good
Bed was comfortable

Cons:

Cheap bread at breakfast
Ran out of pastries
Filter coffee - not that fresh
Black mould in bathroom on sealant and grout

2026-09-14 • via Nuitee
A
Anthony • solo_traveller • gb
10
Very warm and comfortable experience
Pros:

Outstandingly warm and efficient welcome and check-in

The location (very central) and the old-fashioned style of the whole building

Breakfast service individual and to the table

Great value-for-money

Cons:

There was no view at all from the bedroom window
At the back of the Hotel and with a 100% opaque window

A window blind not clear how to operate

Did not seem to have remote unit for the television

2026-09-14 • via Nuitee
Z
Zhenhong • solo_traveller • sg
1
not recommend
Pros:

Location is good and close to the center

Cons:

The room was filled with the smell of mold, very damp. The sheets and pillowcases looked like no one had lived in it for a long time. When I asked them to move me to a different room, they said you could open the window and gave me a fan. That night, I live there and my neck was allergic because of the smell of the damp mold.

2026-09-12 • via Nuitee
J
Joanne • solo_traveller • gb
8
Good price. Included a great breakfast. Very nice location
Pros:

Lovely historic building. A useful lift. Very hot that day. Not able to open a window though. The bar area was comfortable and the breakfast was excellent.

Cons:

Nothing really. Just a very hot summer.

2026-09-12 • via Nuitee
N
Neil • couple • gb
6
2026-09-11 • via Nuitee
A
Amy • couple • gb
10
2026-09-10 • via Nuitee