Sofitel Saigon Plaza

There are many aspects of this hotel that we would rate as exceptional, but what truly sets it apart is the consistently high standard of service delivered by every member of staff, across all areas of the hotel. Importantly, we observe this same warmth and attentiveness extended to all guests - not just regular visitors or VIP clientele.

Vietnamese hospitality is already renowned for its genuine warmth, gentle nature, and willingness to please. However, the team here, under the guidance of executive management including Alistair, Estaban, and Eban, elevate that hospitality to another level entirely. Guests are made to feel genuinely valued, comfortable, and able to fully relax knowing they are being exceptionally well looked after.

What also impresses us is the way the team thoughtfully cater to guests of all ages, often without any request or prompting. This was especially evident during our recent stay from 2–10 May, when we travelled with our grandson. He was absolutely delighted, and thoroughly spoilt with thoughtful touches including his “Little Prince” accessories, a ride-on toy, and other age-appropriate gifts and activities. It was such a treat for us to watch him enjoy these extras and, truthfully, even the adults enjoyed them too. Thank you to the entire team for creating such special memories for our family.

The rooms are immaculately presented, dining options are plentiful, and the rooftop pool area is a standout, with refreshments and bar menu available, and a view overlooking the city.

In summary, while there are many lovely properties in central Ho Chi Minh City, this hotel consistently exceeds expectations and, in our view, will not disappoint.

Warmest regards - and can't wait to be back!
Tapsell Family

Stayed this week at Sofitel Saigon Plaza and had a rather mixed experience overall.

The positive side of the stay was definitely the service from the reception and bell service teams. The staff were helpful, welcoming, and always willing to assist, which I truly appreciated throughout my stay.

The room itself was spacious and functional in terms of switch accessibility and layout. However, the condition of the room felt quite dated for a Sofitel property. The bed quality was disappointing , the mattress felt worn out and shrinking, some parts of the linen were torn, and the pillows felt old and uncomfortable, which made it difficult to get proper sleep.

One thing that also surprised me was the lack of a power outlet beside the bed. Having to charge the phone on the work desk instead felt inconvenient and unusual for a hotel of this level.

Housekeeping service during turndown also lacked warmth and personalization. Staff simply knocked, handed over two chocolates, said “chocolate for turndown,” and left without even greeting the guest properly. It felt more procedural than luxury hospitality.

Breakfast was another area that did not meet expectations. The selection was quite basic and lacked variety. I recently experienced breakfast at the JW Marriott Café in Saigon, and the difference was very noticeable. Some of the bread and pastries at Sofitel seemed stale, and the croissant in particular was disappointing.

Overall, the stay felt average. There was no real “wow” factor that made the experience memorable, especially when compared with properties like the Metropole in Hanoi, which delivers a much stronger luxury identity and experience.

This hotel is very central and the staff are amazing. The hotel is very nice with a lovely rooftop pool and bar. Two things really blew us away. First we had an issue with our room and had almost no sleep. We asked to be changed first thing in the morning. No pressure or questions - we had a new room within 40 minutes and our bags delivered - brilliant.
The second thing was the breakfast. This has to be the best in any hotel we've ever stayed in.
To top this off the restaurant in the evenings is a Mitchlin Recommended. We had the most awsome food. We did feel rather conspicuous though as, after 24 hours travelling e really were not dressed for the occasion! Highly recommended. And we love the lady going round with croissants table to table in breakfast.

Absolutely fabulous service, food & beautiful hotel.highly recommend! Zoey on reception is so helpful.

Tout était parfait : du checkin au checkout. Personnel au petit soin, chambre parfaite.

This is a great hotel - I can recommend it
great checkin and then we got very good rooms with everything you need
fantastic breakfast with fantastic staff - it was a pleasure
The pool area is amazing - lots of sundeck chairs and an inviting pool
The poolbar people did a fantastic job - a credit to sofitel

Well I had another very good stay at the Sofitel again. One of the highlights was being met at the airport by the beautiful Abbie in National dress which was a very lovely surprise I was not expecting great PR Abbie. My checking was flawless as usual, my room was ready which I was not expecting as it was early in the morning and I had not asked for a early check-in, Thank you guys. The WiFi is good a/c good and bed is very comfortable, well done to the housekeeping staff. I spend time at the club which is very good, thanks to Tram,Astrid,Chanel, Zoe Tina,Nhi,Brian,Marcus. The Boudoir bar is a great place to meet up also the bar on the 3rd floor, its a speak easy style of bar. If you need help go to Concierge, Tim Andy,Ricky Wayne and another's. In short it's a great hotel and they are starting a major upgrade soon so it'll be even better..

Lage

Very good hotel, great breakfast and very clean. The staff were all excellent, we really enjoyed our stay.

The stay here was our last one after the wonderful trips to Danang & Phu Quoc. The location of the hotel is quite good considering that all the major landmarks in the city are nearby. The concierge staff was really helpful in guiding us for visiting the nearby malls & the city bus tour. The restaurant staff was really friendly & special shout out to Ms. Van That & Truc. But our experience of staying here was dampened by what had happened on the last day while going for the buffet breakfast. The lady at the restaurant entrance told us that we need to keep one of our kids outside while only rest of us could go in for breakfast or else we needed to pay for my kid. This behavior was very rude & I had to immediately report it to the reception. The reception staff apologized for the treatment meted out to us & told us that there’s some system bug so the lady at the restaurant was not able go through the reservation details in the system. But if that’s the case, we could have been told to wait a while until system bug was restored instead of telling us bluntly to keep one of our kids outside.

Classic French luxury.
Good club lounge with friendly people and good drinks and food.

One major turnoff was an outside party across the street which woke us up at 0630.
Maybe improve noise insulation during the much needed renovation.

Good experience in the hotel. Accommodating staff especially Brian who allowed late checkout.