La Quinta by Wyndham New Haven

In room 203, our sink leaked, we were okay waiting for someone to come fix it but then when I tried to use the microwave, all of the lights went out. When I called the front desk, the manager told us that he will give us another room but there would be an up charge, when I told him I wasn’t going to pay for something that was an inconvenience, he told me that I could go somewhere else if I wanted to. After I informed him that I would contact Wyndham’s corp. because I knew this brand and have stayed many times and that this property was nowhere close to the brand that I knew, then he offered to change my room with no additional cost. He was extremely rude and was saying something very rudely in Spanish. We had to deal with a sewage smell in the hallway for two days!

Dirty, noisy, felt uncomfortable

Professionalism of guest service, outdated carpet, elevators , bathroom

The fact that the rooms were old and not what it was pictured on the website. The were no consistency in the way things were setup the shower leaked and in the second room I purchased everything worked

- Room was dirty and had hair everywhere on the bathroom floor.
- TV remote wasn't working. The Front Desk clerk made me nervously laugh as he simply too high (yeah smoking weed on duty) to know how properly put AA batteries in a replacement TV remote.
- Place felt sketchy and uncertain about neighborhood safety. Was worried about our vehicules safety overnight.
- Would have simply cancelled my stay and ask for a refund if I could have arrived a bit earlier from a long day of travelling.

the room had a sofa bed with a huge white stain on it and the bathtub was dirty

The room was not cleaned. There was dust and dirt on the floor everywhere to the point that I had to get maintenance to bring me a broom so I could clean the room myself. When I told the staff by calling the front desk the guy didn’t seem to care much that my room was dirty. We were also placed on the 4th floor where they were actively doing construction two rooms down from my room, 401. The entire hallway smelled like sewage and the room keys stopped working multiple times. Huge clumps of thick dust continuously fell out of the bathroom vent and into the sink also falling on my hygiene products. There were a group of biker’s (10-13) racing on motorcycles, and quads through the parking lot on the side facing the IKEA from 9pm to around 3am. The noise was very disruptive.

The cleanliness, the noise from people playing music until dawn, I rented for 5 and only 3 fit and only 2 towels

Rooms were fine however had issues at check in, staff often were unprofessional having conversations about other guest in front of us checking in. Breakfast also not worth while went down once an hour before breakfast had ended to not hot food left.

Ditto

Couldn’t understand the staffs accent and it was a bad area. There was people fighting outside yelling and screaming didn’t feel safe walking up to the hotel unarmed.

Lack of communication with the staff. When we reported that the toilet was not working in our room, they did give us a key to the room next door but did not offer to help us move our belongings .

The next morning the elevator was not working.
No general message was sent to let us know.
We prepared to leave at 7am for our 8am appointment. We had to contact the front desk after waiting a long time.
We were then told that the elevator was not working.

My husband and I both have mobility issues and we were on the 8th floor.
We were told to call the ambulance if we wanted to get to our appointment on time.

We went back to our room. A few minutes later
the EMTs did show up. I suppose ready to carry us downstairs. I told them we would wait for the elevator.

We managed to change our appointment to a later time that day.

We had to call the front desk to verify the elevator was working. Again no general message was sent.

When we did get downstairs we were told to hand in our keys. I was too frustrated at that time to ask for compensation for what happened.
The desk attendant did not apologize for the elevator not working or for our inconvenience.

I would like to ask that now.

We requested a refund. We did not stay the night. We originally got our keys. When opening the door to the room, we noticed luggage, I continued to open the door to a random guy on the toilet. We closed the door and asked for a new room. I previously paid for an upgrade. We ended up getting downgraded AND the room was not clean. My girlfriend did not feel safe staying there so instead of staying we decided to go to the wedding we were attending and then driving 2 1/2 hours home. We would like to talk to someone about getting our money back.

The bathroom was outdated, the air conditioner didn't work, there was hair in the sheets, the tv didn't work, and a street race going on outside the hotel. There were hundreds of cars and motorcycles outside playing very loud music, fire crackers, and revving engines until 4am. When we called the front desk, the associate was not helpful at all and said there was nothing they could do and didn't offer up any solutions to rectify the situation. The manager also said she did not care that we were upset and preceded to talk about us in Spanish.

I didn’t like the room at all. It was missing furniture, and the couch was old and dirty. The TV did not work, and the floors were visibly dirty and appeared not to have been properly cleaned. The lamps were also dirty and stained, and they did not work. The window shade had holes in it as well.

There was also excessive noise throughout the night, which made it difficult to rest. During the day, there was ongoing construction around midday, adding even more noise and disruption. Overall, the condition of the room and the constant noise made the stay uncomfortable and disappointing.