Best Western Premier Heronston Hotel & Spa

Hotels
•
Best Western Premier
8 (1013 reviews)
Ewenny Road, Ewenny , Bridgend , gb

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Noisy fans
Closed amenities
Poor value for breakfast

Categories

Cleanliness
7.58
Generally clean rooms; however, there were complaints about noisy fans and dirty towels.
Service
9.05
Staff were described as friendly and helpful during most interactions.
Location
8.59
Located conveniently near a retail park, a significant positive noted in reviews.
Room Quality
8.04
Rooms were comfortable and well-equipped overall; some noise issues reported.
Amenities
7.07
Facilities such as pool and spa were closed during stay, impacting overall enjoyment.
Value for Money
7.53
Some reviews mentioned high bar prices and dissatisfaction with breakfast quality.
Food and Beverage
8.08
Breakfast options were varied, but some complaints about food quality were noted.
Overall Experience
8.05
Mixed feelings due to facilities being closed, but a generally positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 21:03

Property Description

Luxurious Leisure Amenities
Best Western Heronston Hotel & Spa offers a modern leisure suite with a heated indoor pool, sauna, steam room, and fully-equipped gym. Guests can relax and rejuvenate in style.

Culinary Delights
Indulge in fresh, local specialties at The Crane Restaurant or enjoy light meals and beverages at the newly refurbished Ewennys Bar & Grill. With an extensive wine list, dining at the hotel is a true gastronomic experience.

Family-Friendly Features
Families are welcome at Heronston, with up to 2 children 12 years and under enjoying free breakfast when sharing with 2 adults. The hotel also offers hot breakfasts, room service, and pet-friendly Deluxe Double Rooms for a complete family getaway.

Book your stay at Best Western Heronston Hotel & Spa for a memorable blend of comfort, leisure, and culinary excellence.

Important information:

Please note that our Leisure Club is closed while we repair damage to the area and will re-open later this year. Our Gym area will still be available. We apologize for any inconvenience caused.
When booking 6 rooms or more, different policies and additional supplements may apply. We only accept pets in some of our Deluxe Double Rooms with Sofa Bed. Please inquire for availability before booking. There is a £10.00 per pet per night charge. Our Restaurant will be closed on Friday & Saturday nights during December due to Functions. 24th to 26th December and 1st January there will be limited evening food service. "Festive Celebrations" may be audible during this period. On New Year's Eve our Restaurant is closed and there will be no meals available after 6pm. On New Year's Day our bed & breakfast rates include brunch served from 9am-11am. We hold events and functions at the hotel and party celebrations may be audible at times.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: CWL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 1013 reviews
Cleanliness: 7.58
Service: 9.05
Location: 8.59
Room Quality: 8.04
Amenities: 7.07
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 8.05
T
Turner • solo_traveller • gb
6
2026-07-04 • via Nuitee
S
Sue • solo_traveller • gb
10
Stayed here while my daughter gave birth x it gave me everything I needed
Pros:

It’s modern and spacious, lovely shower

Cons:

Nothing to report

2026-07-04 • via Nuitee
M
Mahmut • solo_traveller • tr
8
2026-07-03 • via Nuitee
N
Nigel-Nerys • solo_traveller • au
9
2026-07-01 • via Nuitee
J
Judith • couple • gb
10
2026-07-01 • via Nuitee
I
Ian • solo_traveller • gb
7
Pros:

Location

Cons:

No air-conditioning,

2026-07-01 • via Nuitee
J
jonathan • extended_group • gb
5
Friendly staff, misleading name
Pros:

Lady behind the desk was helpful

Cons:

The money we paid and it being advertised as a spa hotel and the pool is closed for refurb. No reduction in price. £8 a pint is horrendous

2026-06-30 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-06-30 • via Nuitee
D
Danny • couple • gb
10
Don’t order the cook breakfast get something else everything‘s amazing
Pros:

Everyone was extremely friendly, the rooms were immaculately clean.

Cons:

The cooked breakfast wasn’t amazing but there was a great selection so if you don’t like the cook breakfast, there are still other options.

2026-06-29 • via Nuitee
F
Franz • family_with_children • gb
7
Convenient hotel
Pros:

Room size and appointment was very good, the sleep quality was excellent and the public areas in the hotel were clean and very modern.

Cons:

The WiFi in the room was poor, very slow. The breakfast room was ice cold with the air con turned up high despite the fact that the outside temperature had significantly moderated after the heatwave. I had to eat my b'fast in the lobby area as the b'fast room was so ice cold.

2026-06-29 • via Nuitee
M
Mark • family_with_children • gb
9
2026-06-28 • via Nuitee
M
Mrs Davz • solo_traveller • gb
8
Pros:

Beautiful rooms
Recently refurbished.
Exceptionally clean and modern.

Cons:

It was exceptionally 🔥 🥵 but fans were table top and inadequate. Ideally AC world have been better or a more suitable floor fan that blew more than hot air.

Sadly spa facilities were not open.
Only gym available. No pool or steam & sauna open. Gym open only.

2026-06-27 • via Nuitee
P
peter • couple • au
8
Mark & micheal were both stars so friendly they are a credit to the heronstone hotel
Pros:

Very peaceful location

Cons:

Longer opening hours of the restaurant both in the morning for breakfast and the evening for dinner
You cater more for the weddings on the weekend's and the residents can’t relax and have a peaceful dinner because the wedding party’s seem to take over everywhere , also the wedding party’s all smoke outside the reception entrance all though you supply a nominated area for them.
Hated always having to wait at the bar for a drink it seems like you are understaffed in most areas one staff member seemed to be working everywhere, we had to go out for breakfast most days as the restaurant staff member just wanted to clean up and rushed us to finish

2026-06-26 • via Nuitee
K
Kieran • solo_traveller • gb
8
2026-06-22 • via Nuitee
M
Matt • solo_traveller • gb
8
2026-06-21 • via Nuitee
M
Matt • solo_traveller • gb
8
2026-06-21 • via Nuitee
A
Amie • couple • gb
10
2026-06-21 • via Nuitee
H
Holly • family_with_children • gb
1
Not great
Pros:

Room was clean

Cons:

There was a wedding on that I was not made aware of prior to my stay and it was so loud and kept us and my young son up until midnight

2026-06-20 • via Nuitee
M
Melanie • extended_group • gb
10
Deanne on reception is amazing. Very helpful.
Pros:

We have stayed before. Looking really nice with the renovations.

Cons:

Be nice when the pool is open!!

2026-06-17 • via Nuitee
4
424magst • Family
10
Great place to stay
Pros:

Just returned from a lovely weekend at a family wedding here. Couldn’t fault it. The rooms are clean comfortable and huge and every member of staff was friendly helpful and polite. Would definitely stay again if back down that way

2026-06-15 • via Tripadvisor