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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Kid meals
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Electric vehicle charging station
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Outdoor furniture
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Wine/champagne
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Leisure Amenities
Best Western Heronston Hotel & Spa offers a modern leisure suite with a heated indoor pool, sauna, steam room, and fully-equipped gym. Guests can relax and rejuvenate in style.
Culinary Delights
Indulge in fresh, local specialties at The Crane Restaurant or enjoy light meals and beverages at the newly refurbished Ewennys Bar & Grill. With an extensive wine list, dining at the hotel is a true gastronomic experience.
Family-Friendly Features
Families are welcome at Heronston, with up to 2 children 12 years and under enjoying free breakfast when sharing with 2 adults. The hotel also offers hot breakfasts, room service, and pet-friendly Deluxe Double Rooms for a complete family getaway.
Book your stay at Best Western Heronston Hotel & Spa for a memorable blend of comfort, leisure, and culinary excellence.
Please note that our Leisure Club is closed while we repair damage to the area and will re-open later this year. Our Gym area will still be available. We apologize for any inconvenience caused.
When booking 6 rooms or more, different policies and additional supplements may apply. We only accept pets in some of our Deluxe Double Rooms with Sofa Bed. Please inquire for availability before booking. There is a £10.00 per pet per night charge. Our Restaurant will be closed on Friday & Saturday nights during December due to Functions. 24th to 26th December and 1st January there will be limited evening food service. "Festive Celebrations" may be audible during this period. On New Year's Eve our Restaurant is closed and there will be no meals available after 6pm. On New Year's Day our bed & breakfast rates include brunch served from 9am-11am. We hold events and functions at the hotel and party celebrations may be audible at times.
A deposit may be required at the property.
Location
Guest Reviews
Staff were great, very helpful and loved giving our dogs attention!
Room was a bit too cosy (I don't like open windows while sleeping so my own fault really!). Cold water tap temperamental!
Time taken to provide Bar Food. took some 45 minutes to serve the food.
Room and bathroom was comfortable and clean. Food was good. Staff especially Maddy were excellent.
Nothing
No window in room 32 and there was a damp smell in parts on the hotel
Quiet spacious room,
pool could have been available and sky sports
It was near where I needed to be.
Water coming through various ceilings, buckets on floor, generally tatty.
Location for wedding to church. Catering very good, nicely cooked and hot. Evening buffet a good selection of sandwiches and snacks. Bar prices good didn’t feel we were being ripped off. Staff for wedding buffet young but very attentive so good training.
Pool currently under repair so not available. Building currently in a state of repair, scaffolding shows signs of being in place a considerable time. Had a really heavy storm many leaks in public areas, worrying especially around ceiling lighting. Breakfast area, very cramped for number of guests, too cluttered with artificial plants and fruits etc. Not enough staff in bar area they kept disappearing too.
Nice big room, comfy hed
There wasn't any air con
Large comfortable bed. Big enough for a cot even with the sofa bed up. Useful bar. Breakfast was good. Generally quiet site.
The leisure facilities have been shut for several months. I think they were closed when I visited in December too. As I was staying to visit my parents not sure I'd have used them, but the option would have been good.
Ruime kamers die en paar jaar geleden opgeknapt zijn.
het ontbijt is niet meer dan redelijk.
Het diner heb ik ergens anders genoten, Bridgend heeft veel betere opties.
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