Holiday Inn Express Cardiff Bay by IHG

Hotels
•
Holiday Inn Express
8 (5069 reviews)
Longueil Close, Atlantic Wharf , Cardiff , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Consistently praised cleanliness
Friendly, helpful staff
Good/bountiful breakfast
Convenient riverside/central location
Quiet, pleasant surroundings for many guests
Cons:
Air conditioning/temperature control issues (rooms hot, fans ineffective)
Limited or paid parking; small shared car park
Some rooms noisy (ground floor near bar/carpark)
Occasional roadworks/difficulty finding hotel
Breakfast area crowded at times

Categories

Cleanliness
9
Multiple reviews explicitly praise exceptional cleanliness of rooms and hotel; rooms repeatedly described as clean and well maintained.
Service
9
Staff repeatedly described as friendly, helpful and attentive (several mentions of helpful reception staff and excellent service).
Location
8.5
Many guests praise the central/tranquil riverside location and proximity to shops/harbour; several notes about roadworks and occasional difficulty finding the hotel or it being not very central.
Room Quality
7
Rooms are generally comfortable and clean but multiple complaints about temperature control (A/C/air coolers not effective), weak shower, occasional wrong bedding allocation and noise for some ground-floor rooms.
Amenities
7
Limited amenities flagged: paid/limited parking, no good facilities to heat baby food, limited tea/coffee in rooms, small shared car park and issues with smoking area affecting rooms.
Value for Money
7
Mixed comments: some guests find the hotel good value while others consider rates (e.g. ~£120/night) a little expensive for an express stay.
Food and Beverage
8.5
Breakfast is frequently praised as good, plentiful and well presented; a few mentions of crowded layout or limited options/staff at peak times.
Overall Experience
8
Overall generally positive and relaxing stays with friendly staff and good breakfasts, tempered by recurring practical issues (heat/AC, parking, some noise and local roadworks).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:03

Property Description

Waterfront Location and Modern Amenities

Located in the vibrant Cardiff Bay area, our modern hotel offers a convenient stay just a short walk from the city center. With a restaurant, bar, terrace, and free WiFi, guests can enjoy both comfort and convenience during their visit.

Comfortable Rooms and Relaxing Lounge Area

Each room is equipped with air conditioning, power showers, and flat-screen TVs, ensuring a comfortable stay. Guests can unwind in our spacious lounge area overlooking the dock, complete with a full-licensed bar and large-screen TV.

Convenient Meeting Facilities and Nearby Attractions

For business travelers, we offer a meeting room with visual equipment for hire. Additionally, popular local attractions like Cardiff Castle and the Millennium Stadium are just a short distance away, making our hotel the perfect choice for both leisure and business travelers alike.

Book now for an unforgettable stay at Holiday Inn Cardiff Bay!

Important information:

Please note that the card provided to make the payment will be required upon check in at the hotel for a pin validation. If this is not available, an alternative form of payment will be required at the time of check in and the original card refunded.

Please note that the car park is covered by CCTV. A GBP 10 daily parking fee applies per car. Coach parking is not currently available at the hotel. Car parking is on a first come first served basis and cannot be reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

8
Based on 5069 reviews
Cleanliness: 9
Service: 9
Location: 8.5
Room Quality: 7
Amenities: 7
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8
B
Bruce 80 • family_with_children • br
9
2026-10-17 • via Nuitee
A
Amanda • family_with_children • gb
10
Pros:

The staff were amazing. We were able to check in early, which was fabulous. Breakfast was great too... plenty of choice

Cons:

Everything was great

2026-10-15 • via Nuitee
V
Virgilio Jr • couple • gb
4
2026-10-15 • via Nuitee
B
Brenda • couple • au
8
2026-10-15 • via Nuitee
S
Susan • family_with_children • gb
8
Pros:

Easy to get to from motorway, also able to charge EV on site. Convenient for theatre.

2026-10-15 • via Nuitee
R
Rolf • solo_traveller • dk
5
2026-10-14 • via Nuitee
F
Frankish • solo_traveller • gb
9
2026-10-14 • via Nuitee
L
Leigh • extended_group • gb
10
2026-10-14 • via Nuitee
J
Jacqueline • family_with_children • gb
8
Pros:

Room was lovely

Cons:

Breakfast was abit poor

2026-10-14 • via Nuitee
M
Myriam • solo_traveller • gb
9
2026-10-13 • via Nuitee
D
Ditton • solo_traveller • gb
9
Value for money
Pros:

The staff were friendly and helpful .

Cons:

There was nothing to complain about.

2026-10-13 • via Nuitee
I
Ian • couple • gb
10
2026-10-13 • via Nuitee
J
Joanna • solo_traveller • gb
3
Wetroom issues
Pros:

Breakfast, lovely and hot, well cooked!
Size of room was good.
Staff friendly.

Cons:

Wetroom a disaster. Looked lovely, but incorrect design, so nothing staff could help with. Flooring became very slippy when wet, didn't drain quickly enough (appeared to be no camber to drain) Wetroom flooded whole room during shower, floor slippy, no dry area, so couldn't even safely use toilet after.
Not enough shelf space in Bathroom for myself and husband to leave washbags and then place clothes to change into.
So sorry HIE, you very very nice but it needs to be addressed.
Lumpy uncomfortable pillows.

2026-10-12 • via Nuitee
L
Luc • couple • gb
9
2026-10-12 • via Nuitee
M
Maria Eugenia • solo_traveller • es
10
2026-10-12 • via Nuitee
G
Geraldine • couple • gb
5
Returning customer room tired ok stay
Pros:

Lovely welcome, friendly team. Good location we have stayed a few times

Cons:

Appears tired and run down. Room ok bathroom shower in poor condition also floor tiles.

2026-10-11 • via Nuitee
M
Michael • couple • gb
9
2026-10-10 • via Nuitee
R
Reza • couple • gb
10
2026-10-10 • via Nuitee
A
Anesi • solo_traveller • gb
8
2026-10-10 • via Nuitee
P
Puente • couple • ca
10
Pros:

Breakfast was really good, Staff was amazing, super attentive, friendly and helpful.

Cons:

The hotel was located a little bit further than I expected from the main core, but it is located in a beautiful, safe and quiet area.

2026-10-10 • via Nuitee