Children allowed

Facilities

Parking
Non-smoking rooms
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Lovely hotel ambiance
Cons:
Cleanliness issues
Food quality not consistent
Noise disturbances in rooms

Categories

Cleanliness
7.13
Rooms had cleanliness issues like stains on cushions, and a lack of attention to detail.
Service
8.6
Staff were friendly and helpful, service was efficient.
Location
8.64
Great location, close to town and restaurants.
Room Quality
7.59
Comfortable bed but had issues with noise and lack of detail.
Amenities
8.12
Pool was fantastic and additional services received positive feedback.
Value for Money
7.58
Good for mid-range, but not luxury as it once was.
Food and Beverage
6.63
Breakfast was pre-cooked and not impressive, some dissatisfaction noted.
Overall Experience
8.1
Overall a lovely hotel experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Accommodation
Experience the charm of The Norfolk Royale, with 95 spacious guestrooms offering modern amenities in a historic setting.

Relaxing Gardens and Indoor Pool
Unwind in the hotel's secluded gardens, perfect for enjoying a refreshing drink, or take a dip in the glass-roofed heated indoor pool and whirlpool.

Convenient Amenities
Indulge in delicious dining options with breakfast and a table d’hote menu, and take advantage of the secure underground car park for a hassle-free stay.

Plan your getaway at The Norfolk Royale for a perfect blend of elegance and comfort.

Important information:

If children have a separate bedroom, they are charged adult prices.

Please note that this hotel does not accept bookings from hen or stag (bachelor/ette) groups.

Large group bookings may be subject to a refundable deposit/guarantee at the discretion of the hotel reservations department.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3476 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 6.63
Overall Experience: 8.1
J
Josephine • extended_group • gb
4
Would return at some point but would expect a higher quality and please no mouse traps.
Pros:

Room wasn't ready. Booked two singles got a double. Mouse trap beside bed.no coffee or tea condiments Limited.pool area was clean but the pool had thick green algae. 2x hand towels no bath towels.staff were very polite and helpful. But we had to wait for the bed to be separated and re dressed and had to ask twice for towels to wash after our long journey. Breakfast was amazing staff were super helpful and polite.

Cons:

Area was beautiful the gardens were beautiful and relaxing. Close to shops beech and restaurants. Very quiet area slept great in the beds were soo comfy.

2026-05-27 • via Nuitee
P
Peter • couple • gb
9
2026-05-22 • via Nuitee
F
Frances • couple • gb
10
Lovely hotel buf Bournemouth a dump
Pros:

Able to gwt dotage milk for my cereal

2026-05-21 • via Nuitee
S
Sean • couple • gb
8
A very good location for a stay in Bournmouth
Pros:

Nice comfortable room witth good bed (not to hard) hot drinks available in the room including hot chocolate nice breakfast very quick and efficiant service all round a very pleasent stay

2026-05-20 • via Nuitee
M
Manock • solo_traveller • gb
9
Pros:

Really friendly staff, clean and comfortable, would stay again.

Cons:

Bar closed at 11pm which was a little early but nothing else negative.

2026-05-20 • via Nuitee
K
Karin Lhjungmann • extended_group • dk
7
Pros:

Den gamle stil. Dejlig seng.

Cons:

Det fremgik ikke tydeligt at pladserne ved morgenbuffeten var reserverede. Så os er ikke var på et ophold faktisk ikke rigtig kunne finde plads. vinduerne på værelset havde set bedre dage.

2026-05-19 • via Nuitee
R
Ron • couple • gb
7
2026-05-17 • via Nuitee
A
András • solo_traveller • hu
9
For the price and place it was really good. Just clean the room a little more.
Pros:

The staff was really kind and very professional. Both the reception and the breakfast crew were top notch.

Cons:

The room requires a small renovation and slightly more care towards cleaning. Curtains had spots, window frame was very dusty as well.

2026-05-17 • via Nuitee
C
Culture40133926351 • Couples
10
100 persent
Pros:

Just got back from this hotel we could not falt it at all ,the staff could not do enough for you , food was lovely and the room was to, beds are very comfortable i would recommend this hotel

2026-05-16 • via Tripadvisor
S
sarah • solo_traveller • gb
5
Needs updating
Pros:

Needs updating

Cons:

Bath yellow windows rattle

2026-05-16 • via Nuitee
J
john • solo_traveller • gb
8
2026-05-15 • via Nuitee
D
Donna • solo_traveller • gb
10
Brilliant
Pros:

Great location, great staff, great service

2026-05-15 • via Nuitee
N
Nigel • solo_traveller • gb
8
A very comfortable and cozy hotel, well positioned for the town centre, I highly recommend it.
Pros:

A very comfortable, cozy room, perfect for a single traveller. Close to the town centre and not too far from the beach. I thoroughly enjoyed my stay. The hotel was well kept, tidy and clean and was excellent value for the price.

Cons:

I don't think you could have done much better at twice the price, so really there's nothing that I didn't like.

2026-05-14 • via Nuitee
N
Nishta • family_with_children • gb
7
2026-05-12 • via Nuitee
J
john • solo_traveller • gb
8
2026-05-12 • via Nuitee
E
ellenhealy57 • Solo travel • Wolverhampton, West Midlands, England
10
Happy experience overall
Pros:

The hotel and staff were very professional, helpful and very caring. Lovely helpful and very friendly.
The room was always kept clean.
The menu had a wide variety of meals.

2026-05-11 • via Tripadvisor
M
Mark • family_with_children • gb
8
2026-05-11 • via Nuitee
W
Wendy Sumpton • solo_traveller • gb
8
2026-05-10 • via Nuitee
F
FarAway11086051069 • Solo travel
10
Great Hotel at affordable price
Pros:

I had the pleasure to stay at The Norfolk Royale hotel Bournemouth for 4 nights recently on a B&B basis.

The hotel has had a new management team within the last 12 months, the communication and customer service for what I would deem to be a top end budget/mid range price hotel was excellent.

All the staff are friendly and focused on delivering a great guest experience.

The hotel is situated just a few minutes walk from the town centre where there is ample restaurant and sufficient nightlife options for all tastes. The beach/pier is approx 10 minutes walk from the hotel through the delightful park gardens.

The bedrooms are larger than the average hotel rooms I have stayed in previously and are serviced on a daily basis, some rooms have the luxury of a bath and shower and all ensuites are a good size.

Although I stayed on B&B basis the hotel does offer evening meals for those that wish to book this.

The breakfast had the full range from fresh fruit and juice, cereal, toast and full English cooked breakfast.

Reception also offers a packed lunch/meal deal option at a very reasonable price.

The hotel has a fully licenced bar and offers entertainment in the evenings in the form of a different singer/DJ in the function room each night.

There is a smallish pool and jacuzzi, the pool is ideal for family splash time as opposed to lane swimming.

There is on site secure parking at an additional charge (slightly cheaper if booked online before arrival), which I recommend as there is very limited free street parking in the area.

I would recommend this hotel and I hope to return over the course of the summer.

2026-05-09 • via Tripadvisor
S
Sooty • solo_traveller • au
9
Pros:

Convenient walking distance to The Square, shops, restaurants, buses, pier

Cons:

Beds were a little hard and the food average

2026-05-09 • via Nuitee